# Bill Gray's — user reviews

> 12 indexed App Store user reviews of Bill Gray's by Paytronix Systems Inc, rated 3.70/5 from 42 ratings.

- Source: https://appshunter.io/ios/app/bill-grays/id1496572047/reviews
- App overview in markdown: https://appshunter.io/ios/app/bill-grays/id1496572047.md
- Rating breakdown: 5★ 26 · 4★ 2 · 3★ 1 · 2★ 1 · 1★ 12

## Most critical reviews (10 lowest-rated)

### 1/5 — No more Amex support!

*2025-07-01*

I used to love this app so much and would always order bill grays with it but recently my saved Amex credit card has become invalid and they won’t let me re-add it saying it’s not supported. My main dining card is an Amex so this app is useless to me now. Fortunately the actual store still takes Amex!

### 1/5 — Doesn’t work

*2025-03-28*

After the update, my username and password do not work and resetting the password does not send an email. Can’t even try re-signing up because it recognizes my email as a current customer. Total fail

### 1/5 — App

*2024-03-20*

App doesn’t work like it used to before. Now if won’t let me order on there.

### 1/5 — App won’t let me log in

*2023-12-24*

Please update your app - won’t let me log in.

### 1/5 — Terrible

*2023-06-25*

Haven't been able to open the app in months. Can't use rewards.

### 1/5 — Help

*2023-06-07*

I can’t open the app anymore !!!! It blinks once like it wants to open then nothing !!! Very frustrating

### 1/5 — Won’t open

*2023-05-26*

Haven’t been able to open the app in months now I can’t even get it on my Home Screen

### 4/5 — Needs to actually sync with DoorDash

*2024-01-25*

Have a DoorDash account and I always get charged going through the bill grays  app for delivery fee, even though I have dash pass. Only reason for not getting 5 stars

### 5/5 — Great plates

*2026-01-20*

Great food

### 5/5 — Great food Great service

*2025-03-04*

Food is great staff is great

## Most praised reviews (2 highest-rated)

### 5/5 — Love Our Bill Gray's

*2024-10-10*

We order weekly usually (sometimes daily!) as we and love the consistency as well as the quality of the food. The Penfield store is our go to and they are awesome. Cooks are fantastic and the counter crew very very good! If any problems they make it right and we will always come back! 
Do the milkshake happy hour! Yummy!

### 5/5 — Easy and Fast & Great Tasting

*2023-11-26*

Bill Gray’s food is GREAT AND EASY TO ORDER AND PICK UP!!
Great customer focused staff.  
I GUARANTEE you’ll love it!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*