# BIMB Mobile — user reviews > 51 indexed App Store user reviews of BIMB Mobile by Bank Islam Malaysia Bhd, rated 2.30/5 from 3 ratings. - Source: https://appshunter.io/ios/app/bimb-mobile/id6670779902/reviews - App overview in markdown: https://appshunter.io/ios/app/bimb-mobile/id6670779902.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## What do users think of BIMB Mobile? Overall sentiment: mixed **Pros** - 👍 User-friendly interface - 🚀 Quick and easy transactions - ✨ Improved from previous versions - 📱 Convenient mobile banking - 💳 Supports Shariah-compliant services - 💡 Biometric login support - ✅ Easy account management - 🌟 Attractive app design - ✅ Smooth and intuitive experience **Cons** - 🐛 Frequent system downtime - 🐛 Slow loading times - 🐛 Login issues and verification problems - 🐛 Transaction processing delays - 🐛 App not refreshing balance automatically - 🐛 Notifications delayed - 🐛 Unannounced maintenance - 🐛 Payment failures - 🐛 Inconvenient update requirements - 🐛 Transfer problems and errors - 🐛 Difficult password reset process - 🐛 Incomplete favorite list migration - 🐛 Poor user experience with updates - 🐛 Issues with downloading statements - 🐛 Annoyingly slow app performance - 🐛 Inconsistent font sizes - 🐛 App crashes after transactions **Commonly reported bugs** - System always down during urgent times - Stupid authorization from device that doesn't have cancel button - System updated for payee was not captured real-time - Balance doesn't refresh automatically - Login verification step repeated many times - Unannounced maintenance causing transaction failures - QR not working for days - Duitnow transaction more complicated - Payment online not going through - App stuck on opening, not processing to next interface - Account amount display not showing true balance on home page - Inactive program timeout needs revision - QR transaction takes a long time to process - No refresh option for account balance - Transfer problem: 'Debiting List is empty (TRX_V1041)' - Force UPDATE is killing the UX - Transaction details for transfers are missing remarks - UI issue for writing reference during transfer on iOS - Favorite transfer lists not fully migrated and duplicated - Virtual keyboard hides NEXT button during transfers - Online banking password incorrect after downloading app - Cannot change BIMB Secure device - Payment authorization always failed - Unable to download E statement for credit card - App goes blank after successful transaction/add favorite account - Sudden vanishing of bank accounts and dashboard issues - Login issues after app update **Most requested features** - Add dark mode option - Improve real-time updates for payee and due dates - Allow users to see full transaction history (not just by month) - Instant notifications for money received - Improve login process, reduce multiple verifications - Add a refresh option for account balance - Retain ability to select favorite accounts and sort them - Allow switching between business and personal accounts in one app - Add more detailed transaction history with references - Make NEXT button visible during transfers - Improve font size consistency ## Newest reviews (14 of 51) ### 4/5 — Balance Doesn’t Refresh Automatically & Notification Delay Needs Improvement *2025-10-02, version 1.9.1* Im giving 3 star because : 1. Every time money comes in, I have to close the app and log in again to check my balance. (I already know how much I had before, so I can tell when it changes.) 2. The notifications are slow — usually delayed by 2–3 minutes after the money is received. It would be much better if the notification was instant, within 1–10 seconds. Please improve these issues for a smoother user experience ### 2/5 — Makes things worse *2025-09-19, version 1.8.1* I dont know why you have to log in a thousand times. I’ve enabled face ID but it still does the verification step 10 times. I press the icon to see my balance, it verifies to log me in but I still cant see the balance. I press it again and it verifies me again, and if I’m lucky I will see it but more often it verifies another 7 times before I can see the balance. Then when I press my account to see the transactions, the whole thing happens again. ### 3/5 — unannounced maintenance *2025-09-08, version 1.8.1* i’m trying to make an important transaction at night around 8pm. but the transaction failed as the app is down. it states that there is a system update but only after i tried logging in. there states a sentence in red and small font right under the password bar. i tried looking up online, wondering if my phone is the problem but that was not the case. then i looked up online for any scheduled maintenance, there’s none as for that day as well. i’m disappointed as how bimb issues their maintenance. there should be a page of stating there is an ongoing maintenance as soon as a user login and also estimated time of when the app will run again. this really is a huge inconvenience especially for someone like me that rely on one bank only or often make transaction at night. i do hope bimb could take this issue at hand. ### 3/5 — Qr problem *2025-08-31, version 1.8.1* Its been days since the last day I can use my qr in this app, also the features not really friendly to me compared to before because to me its like more complicated especially for duitnow transaction. I need to search for it to do transfer instead of a click away. Please do something about it! ### 3/5 — Payment online not through *2025-08-02, version 1.7.2* Frequent time I made payment via bimb apps not through. Recent transaction was for online groceries shopping which i waited for my items to arrived but unfortunately when i check again the transaction was not successful then do it again yet still unsuccessful. Pls fix the issue. ### 3/5 — The app is not working *2025-07-23, version 1.7.2* I have been using bank islam app for many years got minor issues but for the first time I cannot use the app at all I click open but then the app didnt process to the next interface it stuck ### 4/5 — Account Amount display *2025-07-16, version 1.7.1* my updated bank islam app does not show true account balance. I was shocked for a moment. But then I open Account details, my balance amount is different there which is true. But at home page, it show less amount 😭 ### 4/5 — Inactive program timeout *2025-07-16, version 1.7.1* Please revised back the program timeout whenever the apps inactive/idle, user is still login in the apps, even after the phone is locked and later unlock, apps is still active and login. For example maybank2u, user will be forced logout during inactive session. ### 3/5 — No Refresh Option for Account Balance *2025-06-19, version 1.6.1* I need to close and reopen the app just to see my current balance. There’s no feature to refresh the account amount, which is a bit annoying. Every time someone transfers money to me, I have to check it by closing and reopening the app. Why not just add a refresh feature? ### 3/5 — Improvement *2025-06-08, version 1.6.1* The latest version already improved alot. However, why must we have to update the apps when we really need to use it immediately!!???? M****** never had this kinda experience! Please improve! ### 2/5 — Doesnt have details for transfers *2025-05-19, version 1.5.1* The application is very modern but the transaction details can be improved. Previous app have transfer information that we put in the remarks but this new app doesnt and now i cant remember which money that is coming from who and for what reason. Hopefully they can add this in this new app ### 4/5 — Good, could be better. *2025-05-10, version 1.5.1* I’ve always been a user of this app, but there are times where it tests my patience. I hope the developers are working hard to make the app and the usage of this app features easier and better. ### 4/5 — Fav acct *2025-05-08, version 1.5.1* The new version should retain the ability to select a favorite account like the previous app. At the very least, please allow users to sort our favourite account list by preference instead of defaulting to alphabetical order. it’s frustrating and inconvenient.” ### 5/5 — Simple features, easy to use *2025-05-05, version 1.5.1* Simple to use, easy navigation since downloading the app in Nov last year. Been using the BIMB mobile app as my primary account for QR Pay, sometimes with back to back to back payments and I have zero complaints. Huge improvement from the previous app for sure. ## Most critical reviews (10 lowest-rated) ### 1/5 — system selalu down *2026-03-13* bodoh, time time urgent ko nak system down la pala pa la, oqng nak pakai duit la siaw, mcm mna oqng takpi kt bank lain kalau system teruk mcm ni **Developer response:** We appreciate you taking the time to inform us. Our apologies for the inconvenience. Please get in touch via contactcenter@bankislam.com.my for additional assistance. ### 1/5 — Stupid authorisation from device that doesnt have cancel button *2025-10-05, version 1.9.1* Be aware that you can even lose/uninstall the app from your device. When the app is lost from your device, you wanted to re-login, it tells you to “authorise from previous device”. Stupid, i am using the same device. Which previous device can i authorise it from? I have already log in and cant cancel the transaction which is very unsecure. Now where do i have to go? To the bank again? To authroise the same device that i have always been using just to log in to the app. So So Stupid. ### 1/5 — System Updated for payee was not capture real time *2025-10-03, version 1.9.1* Even make payment the duedate was not change to update to current in real time so even u make payment ontime screen caprure still old deadline. Please do something with ur history record to see in full rather then month. Why using duitnow still not capture real time looks like IBG transaction. The interest was another things highest dont choose here islamic cause u more. when you see the statement like its was not moving suppose the outstanding was appear in fround screen so payee easier wanna make full settlement or arrange sonething. ### 1/5 — Take a long time to process the qr *2025-06-25, version 1.6.1* Why ehh when i am at the crucial moment and this axx app really testing my patience and even taking long time to process the transaction. Pls i want to pay smoothly and dont keep make me waiting. I already lost something important to me because your apps always late to process the transaction. Very useless and annoying… ### 1/5 — Transfer problem *2025-06-18, version 1.6.1* It's been days now, I don't know if I'm the only one having this problem, being unable to make a transfer. It says "Debiting List is empty (TRX_V1041)" , under the account number column after I put the account number, and I can't continue. Please, this is just a simple yet crucial function that users do everyday. If you can't make it right then I don't know what to say. I thought the new app is going to be good, but no. Don't paint a bad name on "Islam". Please fix this problem a.s.a.p. ### 1/5 — Force UPDATE is killing the UX! *2025-06-09, version 1.6.1* Please please please consider users that have decided to keep the money in BIMB and chosen the app to make day-to-day QR Duitnow transaction. We don’t need to update to the latest version when we just want to make a quick payment to merchants! Unless you guys don’t use this app day-to-day to experence this, then no wonder this awkward UX is here. I have never experience this with CIMB Octo and I guess I have to move back all my money to CIMB with better UX and more reliable payment tool. Please improve this and let us know the update. ### 1/5 — Worst banking apps *2025-04-26, version 1.3.2* The worst banking apps ever. Want to download any record after making transaction cannot. My credit card record from previous old apps missing. Call contact center pun tiada respond. It not just the apps word but the whole service from bank islam worst. New apps not helping at All. 1 start pun dorang ni x layak. Zero start pun x lyk. Layaknya dorang x perlu upgrade pun apps ### 1/5 — Pls fix your stupid app *2025-04-24, version 1.3.2* Everytime i open the app, I try to make transfer, login and then it keeps on buffering until idk when. Please this issue! The only thing that keeps me using your bank is because this is the only bank that I use for my student account. If not, I rather use other bank that has wayy better service. ### 1/5 — Not functioning !! *2025-03-29, version 1.3.2* i srsly hate this app, i need to log in everytime i need to use the qr, but the problem is, im always stuck at the log in part, my password is correct but its doesn’t process my log in??! i even restart my phone just to LOG IN into that apps! i even use my wifi, other internet, hotspot, but its doesn’t work! imagine i must to use money as quick as possible, but i cant even log in my own acc!! this apps actually makes my life even harder and its sooo stressful, pls improve the whole system! ### 1/5 — Inconvenient app *2025-03-15, version 1.2.1* Making problems on a weekend. Sudden vanishing of my bank accounts. Have to login multiple times the tried to reset password and login back. Now luckily my bank accounts are back but would vanish from my dashboard despite setting it to be on the dashboard always. A 0 star app that gives inconvenience on a weekend. Plus trying to contact to help, unable to get any contact. Chat Adam bot, no use. Call the 24/7 line, was not entertained at all. Why change app if its worst than the previous app? ## Most praised reviews (10 highest-rated) ### 5/5 — Bank Islam *2025-10-02, version 1.9.1* Convenient and makes managing my accounts and payments quick and easy. ### 5/5 — Dark Mode *2025-07-30, version 1.7.2* This new bimb only offer bright interface, can developer make a dark mode interface as an option for those who has eye sight with bright color ### 5/5 — Problem to log in *2025-07-25, version 1.7.2* Please solve the problem quickly. ### 5/5 — Good services *2025-07-20, version 1.7.2* After bank islam change from bank islam biz to bimb mobile,the app was amazing,got no problem anymore,easy to access all the services ### 5/5 — Bank islam *2025-07-10, version 1.7.1* The Bank Islam mobile app provides essential banking features like balance checks, fund transfers, bill payments, and zakat contributions. It supports biometric login and is Shariah-compliant. While the app is user-friendly and convenient for everyday banking, some users have reported slow loading times, occasional bugs, and limited advanced features. A solid choice for Bank Islam customers, especially those seeking Islamic banking services, but there’s room for improvement in performance and interface design. ### 5/5 — This new APP of Bank Islam *2025-06-10, version 1.6.1* This new update and features also apps i highly recommended to you guys, it was a huge improvement from last time. Thumbs up to the BANK ISLAM ### 5/5 — Review *2025-05-13, version 1.5.1* Easy and convenient to use..... the app is simple without being to complicated.....i have to say they have the best customer service care too ! ### 5/5 — Superb mobile banking apps! *2025-05-10, version 1.5.1* Friendly user, smart and organize. Good combination of wording and splendid colors. Overall it is indeed 100x times better than before. ### 5/5 — Better than the previous app *2025-05-09, version 1.5.1* iOS iPhone 11 Pro Mac UI got issue for writing reference during transfer. Kindly check it ya. Thanks ### 5/5 — NICE APP *2025-05-08, version 1.5.1* For me this apps is really user-friendly so far. I've been using it since it was launched until now without any issue. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*