# Birch Lane — user reviews > 70 indexed App Store user reviews of Birch Lane by Wayfair LLC, rated 4.90/5 from 9,352 ratings. - Source: https://appshunter.io/ios/app/birch-lane/id1489474755/reviews - App overview in markdown: https://appshunter.io/ios/app/birch-lane/id1489474755.md - Rating breakdown: 5★ 8,597 · 4★ 580 · 3★ 94 · 2★ 33 · 1★ 48 ## What do users think of Birch Lane? Overall sentiment: positive **Pros** - 🚀 Easy shopping - 👍 Beautiful and high-quality products - 🛒 Convenient app experience - 💳 Easy financing options - 🏆 Great customer service **Cons** - 🐛 Occasional technical issues - 💰 Inconsistent pricing and promotions - 📞 Lacking phone support - 🔒 Security concerns with saved information **Commonly reported bugs** - Difficulty applying promo codes - Inconsistent order tracking and delivery updates **Most requested features** - Advanced filtering and sorting options - Improved 3D visualization tools - Seamless integration with Wayfair account ## Newest reviews (13 of 70) ### 5/5 — Beautiful Home Decor *2024-02-17, version 5.241* Birch Lane always has very stylish home decor- holiday the decor is spectacular makes it fun to decorate for all of the different holidays!!! Great online store to shop!!! ### 5/5 — Furniture *2023-10-03, version 5.222* Love the ease of searching for a piece of furniture and how easy it is to place an order. ### 5/5 — Roslyn coffee table and end table *2023-09-13, version 5.219* Exactly what I was looking for!!! Thank you so much!! ### 5/5 — Me. Gusta la elegancia de sus producto *2023-07-02, version 5.208.2* Fabuloso ### 5/5 — White Chest *2023-06-20* This is the best looking white chest I have seen! I hope it lives up to my expectations! I’m decorating a room for my granddaughters and I want it to be very special, this is the perfect size! **Developer response:** Thanks! ### 5/5 — Christmas wish granted! *2022-12-25* This spring, we will be moving into our beautiful new home, in Ontario, Canada. And thanks to Birch Lane, we will have lots of white sparkly solar lights, to festoon all of our trees. **Developer response:** Thanks for your great review! ### 5/5 — Shopping!!! *2022-09-07, version 5.166* A pleasure to shop on your web site…:looking forward to receiving my newly ordered ottoman! Oh….and also great prices 😀😀😀 ### 5/5 — Perfect rug *2022-03-31, version 5.143* Love the quality and style of our new carpet! Looks perfect with our new Ashley dining set! ### 5/5 — Great customer service *2021-03-26, version 5.90* The best and easiest online shopping I’ve ever used ### 5/5 — A must shop website *2021-03-14* I just moved and I discovered Birch Lane. It’s all part of the Wayfair family. Love the site, love the products. I’ve called in a few times and customer service is helpful and very friendly. A must shop website. I started shopping so much I ended up getting their credit card. Birch Lane has style and a great selection. You won’t be disappointed. **Developer response:** Thank you for your positive review! ### 5/5 — Lots of choices! *2021-03-02, version 5.87* Great prices. Fast delivery date ### 5/5 — First time but will return! *2021-02-16* This is my first time on this website,but I’m hooked!! I found everything I was looking for and at very reasonable prices. I will highly recommend this website !! Go there and see gut yourself, I bet you too will find something **Developer response:** Thanks for the 5-star review! ### 4/5 — Payment *2021-01-25, version 5.81* Why can’t I change how I want to Pay? ## Most critical reviews (10 lowest-rated) ### 1/5 — Beware- won’t price match/shoddy customer service *2022-12-06* Purchased a bed 4 days ago with their Black Friday “sale”. Today the bed is still on sale and an additional 25% off.” ($182). They refuse to price match. So I am reordering the bed, paying $138 to ship the bed that arrived yesterday, so I can still get some sort additional savings. I won’t order from them again, that’s terrible. Black Friday sale pricing should be your best sale price. **update/reply to below** I did contact customer service several times and was told they have a policy not to price match. **Developer response:** Hi, we’re sorry for the trouble with your order. For assistance, our customer service team will be happy to help if you give us a call at 877-WAYFAIR or send an email to service@wayfair.com. ### 1/5 — Unable To Sign In *2022-07-09, version 5.157* When I try to sign in I get the message “Oops! Something went wrong!” I get the same message when I try to sign into Wayfair and Joss & Main. ### 1/5 — Excessive robot verification *2021-05-30, version 5.99* Every time i click to search for something i have to verify that I’m not a robot and then it comes up “no results”. I just use the website where i don’t have that issue. ### 1/5 — Be careful *2021-01-25, version 5.81* When you order something here they don’t even have it in stock but pretend they do and keep lying for a mo th that it is coming but never comes then finally tell you. We never had that table in the first place. Just be careful!!! I fell for it. I order 1000 of dollars if way fair no problem. As long as it’s not labels birch lane you should be ok. ### 1/5 — 3D Tool Useless *2020-07-24, version 5.55* I tried to use the 3D numerous times, I have gotten assistance from others to make sure it’s not a user error and it will not let me put the products in my home! ### 2/5 — Rating the app … not the stuff they sell *2022-03-12* I do not understand the 4.9 rating for an app that doesn’t let you filter by product details like size, color, etc. It’s crazy that you have to look through page after page of dressers (long ands short, tall and skinny, French provincial to modern, and light, dark, and white painted wood) to try to find what you are looking for. You can’t even sort (or filter) by price. No thank you. I will shop elsewhere. **Developer response:** Thank you for the feedback about the issues with the app. We are working on the problem. ### 2/5 — Discount code NOT *2020-08-26, version 5.60* It would not take any promo codes this is the second time this has happened. If your not going to honor them then don’t say you do. It’s on your site. ### 2/5 — Thanks *2020-05-10, version 5.44* Think e ordered this item at least 3 or 4 times trying to get the right item I do not want all of them ### 3/5 — Brera ceramic vase *2025-05-29, version 6.22.0* This has been out of stock since March ### 3/5 — Lacking Phone Support *2021-02-16, version 5.85* Got put on endless hold when I had a question about a $1,000 order I was about to place ## Most praised reviews (10 highest-rated) ### 5/5 — Counter depth swivel chairs are comfortable and easy to put together! *2026-04-18, version 7.14.0* I love them! ### 5/5 — Love this store *2026-01-04, version 6.51.2* I always find great items and great selections. ### 5/5 — Curtains *2025-11-13* I love the semi sheer linen curtains that I ordered for my dining room. I just ordered more for other rooms as they beautiful and I actually have to put them on par with my west elm curtains but at a much better value!! **Developer response:** Thanks so much for your feedback! I’m so happy to hear you love the semi‑sheer linen curtains — and that they’re as beautiful as your West Elm ones, but at a better value. We appreciate your support! ### 5/5 — Very happy with my Birch Lane purchases! *2025-08-05* I’ve had a great experience working with Birch Lane! When I’ve had any issues, they handled them immediately! **Developer response:** Thank you for the 5-star review! ### 5/5 — Amazing & easy *2025-02-05* Birch Lane makes everything very easy to shop through their app. I have purchased the same rug through them in the past, and due to recent storms have to replace it. It will come securely, packaged double wrapped and just waiting to be loved on by our family again. For an 8 x 10'ish rug, it is thick, durable for our 65 pound golden doodle fun, and easy to vacuum and spot treat!! **Developer response:** Thanks for the 5-star review! ### 5/5 — Beautiful unique items *2024-12-29, version 5.285.4* Verry nice ### 5/5 — Awesome items and quality. *2024-12-10* I have bought many things from Birch Lane and will continue to do so. High quality. I’ve loved everything I have bought. **Developer response:** We're happy to hear that you're happy with the items you've gotten! ### 5/5 — First time buyer *2024-04-17, version 5.250* I tried to get a discount code from Tazroy, the amazing assistant, but he said no. So, that being said, I was a little disappointed in the customer service. Respectfully, Lisa (the amazing customer) ### 5/5 — Blinds *2024-04-17, version 5.250* Shopping made easy by Wayfair. ### 5/5 — Shop with ease *2024-03-21* Great shopping app. Easy to navigate through different categories. Checking out is a breeze. Thanks! **Developer response:** Thank you for your positive review! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*