# Birdeye — user reviews > 148 indexed App Store user reviews of Birdeye by Birdeye Inc., rated 4.30/5 from 505 ratings. - Source: https://appshunter.io/ios/app/birdeye/id1000915473/reviews - App overview in markdown: https://appshunter.io/ios/app/birdeye/id1000915473.md - Rating breakdown: 5★ 407 · 4★ 9 · 3★ 8 · 2★ 14 · 1★ 67 ## What do users think of Birdeye? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Helpful for managing reviews - 🚀 Effective at generating more reviews - 🚀 Convenient mobile app - 🚀 Good customer service **Cons** - 🐛 Buggy mobile app with crashes and glitches - 🔒 Difficult to cancel subscription - 💰 Expensive for the value provided - 🤖 Poor communication and unresponsive support - 🤖 Unreliable service and unfulfilled promises **Commonly reported bugs** - Mobile app crashes on login - Syncing issues between mobile and web platforms - Inaccurate review tracking and reporting **Most requested features** - Improve mobile app functionality and stability - Allow users to easily cancel subscriptions - Offer more affordable pricing options - Improve customer service and communication ## Newest reviews (15 of 148) ### 2/5 — Missing Basic functionality *2026-02-14* The app itself is straightforward and simple to use, but lacks basic functionality and true role type differentiation. Birdeye’s got a big set of products with a lot of potential to bring really important customer data right to the pocket of every employee — it’s unfortunate that the app goes under loved. **Developer response:** Thank you for your thoughtful feedback. We’re glad to hear that you find the app straightforward and easy to use, that’s something we intentionally prioritize. We also appreciate your comments around functionality and role-based differentiation. As our platform continues to expand, enhancing user permissions and tailoring experiences by role is an area we’re actively investing in. Feedback like yours helps guide where we focus next to ensure the app delivers the full value of the data available across the platform. If you’re open to it, we’d welcome the opportunity to learn more about the specific capabilities you’d like to see improved. Please feel free to reach out to us at ciera.saldona@birdeye.com so we can connect. Thanks again for taking the time to share your perspective. ### 1/5 — Hopeless for business *2025-06-29, version 5.7.35* Complete ripoff .. do t go any close to this app and never sign a direct debit agreement. ### 1/5 — Don’t subscribe with this company *2025-06-11, version 5.7.34* We hired this company for our marketing, but it’s been extremely difficult to cancel the service. We’ve been calling for over a month, yet they still charged us this month. Our service was actually cancelled back in March, but we’re still receiving bills from them. It’s ridiculous! ### 1/5 — UNRELIABLE *2025-06-02, version 5.7.33* auto responses are not consistent. They are not always triggered as they should be. New glitch occurring after a year of using it… false response for people opting out now showing up contacting these people, and they have confirmed that they have NOT opted out.” ### 1/5 — Not comparable to podium *2025-04-24* Our company switched to Birdeye from podium. This is what I can not do now: I can not send multiple photos or videos. Attachments must be under 5mb. When I receive a message, I have to refresh the page in order to respond. I can’t mute all notifications with one click. I have to turn them all off with 5 clicks. I can’t turn email notifications off. I have changed it in my settings 3x and still getting 40 emails a day. **Developer response:** Thank you for taking the time to share your experience. We’re sorry to hear that you’re facing these challenges, and we appreciate you bringing them to our attention. At Birdeye, we are committed to continuous improvement and delivering a seamless experience for our customers. We have shared your feedback with our product team to review enhancements related to file attachments, real-time messaging, notification settings, and email preferences. We’d love the opportunity to connect with you directly to troubleshoot the issues you’re encountering and discuss solutions. Please reach out to us at ciera.saldona@birdeye.com so we can assist you. ### 2/5 — Not iPad Friendly *2025-04-21, version 5.7.29* Not easily operable for use on an iPad, because there’s no horizontal layout formatting for the app ### 2/5 — Not bad *2025-04-08, version 5.7.27* Good for those who are scaling the business. For small business, it sucks. The monthly charges are way higher. ### 1/5 — Don’t subscribe with this company *2025-02-22, version 5.7.23* We have this company for our marketing, it’s really hard to cancel, we have called more than a month, but they still charge us this month! ### 1/5 — Customer *2025-01-17, version 5.7.22* Fake the worst company you will ever deal with 12 months contract doesn’t matter you are in business or not they want you to pay costumer services are scam 1 million percent , when you try to get them out nice they keep charging your account stay away there are a way better option (👎)do not waste your money , time and energy ### 1/5 — Terrible company *2025-01-15* Do not use this company. They are a scam! When signing up they prompt you to write a 5 star Google review for them as part of their process. Do yourself a favour and have a read of the 1 star reviews that are much more genuine. Please learn from my mistake!!! **Developer response:** Hi! Thank you for bringing this to our attention. Please email me at joanne.hong@getbirdeye.com.au so we can identify your account and resolve this issue promptly. We apologize for the inconvenience this has caused and we are committed to fixing this for you. ### 1/5 — Need to be updated *2025-01-01* When I assign messages to others and I have to see only messages under me I can’t get the app to refresh and make the messages that are no longer under me go away. I have to change the settings back to all then change then again to just me and then they go away. This system even on a desk top is not up to date with the open and closed messages. This needs to be updated **Developer response:** Hi! Thank you for bringing this to our attention. Please email me at ciera.saldona@birdeye.com so we can identify your account and resolve this issue promptly. We apologize for the inconvenience this has caused and we are committed to fixing this for you. ### 1/5 — Good idea but alerts don’t work *2024-12-30, version 5.7.19* Love the idea of this app but I don’t get alerts on the app on my phone when someone sends a message. I have to log out and then log back in. I have uninstalled and re-installed several times but it will work once and then stop. ### 1/5 — Cancel early *2024-12-18* We enjoyed the software while we were using it, but Customer be warned! Trying to get out of the contract or canceling your subscription, even years later will turn into a nightmare. After emailing multiple times with multiple people and feeling that it was resolved multiple times. They have billed us now 4 months in a row after we canceled. Even after disputes with credit card company and billing department. I would never sign another long-term contract with them. Demand month-to-month if you want to move forward. **Developer response:** Hi! We’re truly sorry to hear about your experience. This is certainly not the standard of service we aim to provide, and we regret that it has led to such dissatisfaction. Please reach out to me directly at ciera.saldona@birdeye.com I’m here to ensure we pinpoint and resolve the issue as swiftly as possible. ### 1/5 — Extremely Disappointed – One Star is Generous** *2024-12-14* I would give this company zero stars if I could. I've been paying $350 per month for the last 7 to 8 months, and I honestly feel it has been a complete waste of money. For the past month or two, I’ve been trying to cancel my policy, but every time I reach out, they just refer me to someone else and continue to push more products on me that I have no interest in. Frustrated, I had to contact my bank to cancel the policy myself, as I saw no effort from the company's side to assist me. There has been no noticeable value in what they offer, and I can confidently say I’d rather take my chances at a roulette machine than invest another dollar with this company. Do yourself a favor and avoid this company at all costs. There are far better places to put your money. Birdeye's CEO should reconsider their approach to customer service because this has been the worst experience I've ever had with a company. **Developer response:** Thank you for bringing this to our attention. We're truly sorry to hear about your experience. Please reach out to me directly at ciera.saldona@birdeye.com with your account details and any additional information. I’m here to ensure we pinpoint and resolve the issue as swiftly as possible. ### 1/5 — Insensitive and Overpriced for Undelivered Results *2024-12-13, version 5.7.17* Birdeye was quick to respond when I reached out about financial struggles, but their solution was to restart my contract at a slightly lower price! despite me clearly stating I couldn’t afford the current one. While they tried to reduce the monthly cost, the new rate is still outrageous for the underwhelming results they deliver. It’s frustrating that they prioritise locking clients into new contracts over offering genuine support or value. Very disappointing experience. ## Most critical reviews (10 lowest-rated) ### 1/5 — Difficult to navigate *2026-03-26, version 5.7.56* I have used other reputation type apps and this one falls far short. I have two accounts and can not move between them. The notifications are not consistent which is critical.. ### 1/5 — Horrible customer service after you want to cancel *2026-01-24* I had told a few agents several times that we were changing software and we were going to need to cancel. They had informed me that someone would reach out. After a few months they charge my card for an outrageous amount. I’ve reached out to have somebody from billing to get back to me five times and still nothing. Don’t do business with Birdeye. Save your money **Developer response:** Thank you for sharing this feedback. I’m very sorry for the frustration you’ve experienced—especially around cancellation communication and unexpected charges. That’s not the experience we want any customer to have. If you communicated your intent to cancel and did not receive proper follow-up, we want to review what happened and address this as quickly as possible. The lack of response from billing is particularly concerning, and we take that seriously. Please contact us directly at ciera.saldona@birdeye.com so we can identify your account and resolve this immediately. ### 1/5 — Scam *2025-11-12, version 5.7.48* Had a horrible experience with this company. I was previously an advocate for them, but I felt that they swindled me for a hefty monthly payment for a year and would not let me cancel or even pause my subscription with plenty of notice. Not worth the price and as others have said, be very wary of their contract. I will never use or recommend them again. ### 1/5 — Scam company *2025-11-12, version 5.7.48* Please avoid engaging with this company, as they are fraudulent and deceitful. They simply take your money without providing any legitimate services, and they only contact you to conduct video calls for peculiar conversations, thereby stealing your money. ### 1/5 — Lies *2025-10-15, version 5.7.46* Lies lies lies ### 1/5 — No reviews *2025-10-01, version 5.7.44* They got us no new reviews in a year. ### 1/5 — Very Poor *2025-09-22, version 5.7.42* Limited options for operating on the run ### 1/5 — Hopeless for business *2025-08-20, version 5.7.39* Complete ripoff .. do t go any close to this app and never sign a direct debit agreement. I have communicated with them and a team member from Birdeye got in touch with me and sent an email confirming that the subscription will be cancelled. We are in August and they still deducting money from my credit card every month. Please do not subscribe to this app ever. These guys are just there to rip people off. The developer sent me an email asking if I wish to take my review off. I will approach ACCC and look at all options. They have to realise small business owners are struggling to make ends meet and not for these idiots to rip them off. Very bad service. Hope they realise what they have done. ### 1/5 — Very Poor *2025-07-22, version 5.7.36* Limited options for operating on the run ### 1/5 — Settings are useless *2025-07-15, version 5.7.36* Please make it so I don’t get alerted 50 times day about a review. I only want to be notified about messages assigned to me ## Most praised reviews (10 highest-rated) ### 5/5 — Laveta *2026-02-12, version 5.7.55* Good app ### 5/5 — Susie *2025-06-08, version 5.7.34* Amazing lives the treatments ### 5/5 — Intuitive & Responsive *2025-03-30* Birdeye has completely transformed how we manage reviews, messaging, and customer feedback—all from one easy-to-use platform. We’ve seen a huge boost in our online reputation and lead conversion thanks to their powerful automation tools. The support team is incredible, always ready to help and truly invested in our success. ### 5/5 — Intuitive interface *2025-03-06, version 5.7.26* Love the interface and it makes my job easier ### 5/5 — Great App! *2025-02-28, version 5.7.25* Amazing experience! ### 5/5 — Update: 9/22/2024 *2024-09-23, version 5.7.11* These a real people working at a real App company based out of America. I had issues, wanted to cancel because of my personal business costs and was impressed by the fact that I’ve known two people to work for this company and when speaking to Birdeye to resolve my issue, I had a very personable experience with someone I felt was a real person and not an NPC if you know what I mean. Support #Birdeye @nimbusroofing ### 5/5 — Good app *2024-08-20, version 5.7.7* So far so good. ### 5/5 — Incredibly Helpful *2024-07-01, version 5.7.4* Incredibly helpful to obtain reviews. We have been using the service for a few weeks and it’s already helped substantially. ### 5/5 — Great Review App *2024-05-27, version 5.7.3* Started using this in 2016 - best App to keep track of all your reviews and be able to respond to all Reviews in ONE dashboard! ### 5/5 — Excellent Customer Svc and Finally Getting Reviews *2024-05-17* This company is too notch. They have everything in your customer portal so there is NO doubt what they are doing for us. We get to pick what features we want to use and only pay for those. Price is very reasonable. And for the first time in 15 years we are getting reviews posted on Google. Excellent company to work with. We have been using bird eye for 2.5 years now and love them!! **Developer response:** Wow! We are so delighted to hear about your great experience with Birdeye. Thank you for sharing! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*