# BISSELL Connect — user reviews > 269 indexed App Store user reviews of BISSELL Connect by BISSELL Homecare, Inc., rated 4.70/5 from 5,997 ratings. - Source: https://appshunter.io/ios/app/bissell-connect/id1126954584/reviews - App overview in markdown: https://appshunter.io/ios/app/bissell-connect/id1126954584.md - Rating breakdown: 5★ 5,074 · 4★ 618 · 3★ 138 · 2★ 52 · 1★ 115 ## What do users think of BISSELL Connect? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Efficient cleaning - 💯 Great value - 🤖 Helpful robot vacuum - 🧹 Keeps floors clean - 🔋 Good battery life **Cons** - 🐛 App issues (crashes, bugs, logging out) - 🤖 Robot gets stuck easily - 🔋 Battery life could be better - 🧹 Cleaning coverage could be improved - 💧 Mopping feature needs work - 🔊 Loud beeping when stuck **Commonly reported bugs** - App crashes frequently - App login issues - Robot disconnects from WiFi - App loses device connection/history **Most requested features** - Add remote control/directional controls - Improve app functionality (mapping, notifications, settings) - Integrate with smart home platforms (Google, Alexa) - Display battery percentage in app - Ability to silence robot when stuck ## Newest reviews (12 of 269) ### 2/5 — App not working *2026-07-28, version 4.183.1* The app is not allowing me to sign in with my Apple account. I signed in on the first night with my Robot vacuum and the app hasn’t worked since. ### 2/5 — Very unhappy *2026-07-28, version 4.183.1* This app sucks. It worked great originally, but ever since yesterday I cannot log in. It logged me out, and when I reenter my login info, it just takes me back to the welcome sign in screen. Support is no help, telling me to delete and redownload the app, change the password. I’ve done all that. I’ve even tried logging in on other peoples phones nd it still doesn’t work. I can’t even use my vacuum now because you have to manually change the settings in the app. ### 3/5 — It doesn’t connect *2026-07-28, version 4.183.1* My vacuum didn’t start as scheduled so i tried signing in and its not recognizing my info. I tried what others recommended and still its not letting me login in this is so frustrating! ### 2/5 — Suddenly can’t log in *2026-07-28, version 4.183.1* The app was fine until the most recent update, and now it doesn’t allow me to log in. On an Android phone I have no problem logging into this app, so it is definitely not a credentials issue. I use an iPhone 17 with iOS 26.5.2. ### 2/5 — App Struggles *2026-07-28, version 4.183.1* The robot itself is great. The app can control lots of different settings for the robot, but the app has logged me out and won’t let me log in. I’ve tried reinstalling the app, changing default browsers, and going off of the WiFi like troubleshooting has asked, but still no luck. It seems I’m not the only one with issues based on these reviews. If the app is going to be so buggy, I wish they would give a remote to access the settings to the robot easier. ### 2/5 — Last update broke it *2026-07-27, version 4.183.1* A couple of days ago I lost the ability to log in. Tried changing password, even tried to create a new account. No luck ### 4/5 — Great, but map issues *2026-07-21, version 4.161.2* In general, the app and unit are great. 5/5 My single issue is that occasionally, it seems to lose access to preexisting maps. That creates issues as it tries to generate a new one. ### 5/5 — Love it *2026-07-15, version 4.161.2* We have bought quite a few robot vacuums and sent them back. They did not perform as promised. We have two Australian Shepherds and hair is constantly everywhere. Other robot vacuums promised that they could pick up pet hair with no problem and they could not. BISSELL robot vacuum has no problem. The mop feature is a plus as well. I highly recommend this product. ### 2/5 — When the app works, it works great, but appears to have map related bugs. *2026-07-07, version 4.161.2* The app works great for a couple of weeks and is generally user friendly, however it seems to revert back to an older, unedited map version of my house every couple of weeks, and the only way to correct it is to perform a factory reset of my robot and re-map the house. This is pretty inconvenient to have to perform this factory reset and re-map every 3 weeks or so. ### 5/5 — Robo *2026-06-30, version 4.161.2* Love the machine. Makes things simple and cleaning of the house is easier to run this during the week than clean thoroughly clean on the weekend! ### 5/5 — BISSELL robotic vacuum *2026-06-26, version 4.161.2* Its a great product I have had a one or two issues but they were nothing and they were very easy to fix. It does the best job ever! I have had this older model for four years and it cleans carpet so well. I love it ### 5/5 — Great design *2026-06-24, version 4.161.2* This litter box works great. It looks good and is quiet. My cat took to it after a few days. ## Most critical reviews (10 lowest-rated) ### 1/5 — Login issues *2026-08-27, version 4.192.0* Im having login issues just like everybody else. The app sucks. I have to create a new login and connect my device every time. ### 1/5 — Very Bad App *2026-07-31, version 4.183.1* In one of the latest updates, when you try to log into the app, there is no keyboard to enter your id and password. Paste is the only option available. Just a very poor way of doing things. ### 1/5 — Can’t log in *2026-07-28, version 4.183.1* I input my login info on ios app & it keeps taking me back to the login page. My info is correct because I can login on the website, but that doesn’t allow me to run the vacuum. I’ve tried deleting the app, restarting my phone & re-installing the app. I’ve tried changing my password. Nothing fixes it. Trying to decide whether to return the vacuum. Please provide assistance. ### 1/5 — Ever since the latest update it doesn't work. *2026-07-28, version 4.183.1* I have had two Bissell spinwave vacuums for six years. Minor problems with the app off and on until this latest update. It wants me to login but it just goes in a circle asking me to sign in, sign in, sign in, sign in, etc. I even tried setting up a new ID and guess what - it wanted me to sign in again and again and again and again and again and again. I deleted the app and reinstalled - nope. I tried turning off wifi - nope. I tried from another device - nope. When I click on App Support here, PAGE NOT FOUND. Isn't anyone supporting the app anymore? I went to the Bissell website - NO SUPPORT. Are you all going bankrupt? The app is in a loop - fix it! I need to run my vacuums on their schedule. If you need help with the code reach out to me I've been doing this stuff for 25+ years. ### 1/5 — Not working *2026-07-28, version 4.183.1* The app is no longer allowing me to Sign in with Apple ID. It is just a never ending cycle of hitting the sign in button. ### 1/5 — App not working *2026-07-27, version 4.183.1* The app won’t work. It logged me out over night and now it’s stuck on the sign in part. I’ve refreshed I’ve deleted the app I’ve ch aged my password. ### 1/5 — App doesn't work. *2026-07-27, version 4.183.1* Can't sign into the app so can't use the vac, login just spins and goes back to the sign in page. Stored password works fine on their website, app is for some reason junk. Phone reset, app delete/reinstall, password change... Nothing fixes it. Been two days of this, so frustrating. ### 1/5 — Horrible App *2026-07-27, version 4.183.1* This company will sell you a product you can only use with an app and then the app will not work no matter what, BISSELL used to be my favourite vacuum brand, I refuse to buy from them again! ### 1/5 — Can’t create an account *2026-05-30, version 4.156.4* I can’t create an account therefore I cannot login. ### 1/5 — Replacement Parts Unavailable! *2026-03-17, version 4.134.0* I have purchased 2 Crosswave wet/dry vacuums from Bissell direct in order to have access to filters, and replacement parts when necessary. The models I purchased on 10/31/2021 and 7/09/2023 have either no availability or are out of stock with no expected date of replacement. What does this mean, after 5 or 3 years your unit is no longer serviceable, because it is out of warranty? Is Bissell saying that their costly machines are only good for 3 years and you are required to purchase a new more expensive model. I think I see a Sam’s or Costco visit in my future for a unit that is half the price and I can toss in the garbage in 3 years for another outdated wet/dry vacuum I can’t get filters for. I relied on Bissell for 20 years, I am so disappointed. ## Most praised reviews (10 highest-rated) ### 5/5 — LOVE ALL MY BISSELL PRODUCTS *2026-08-29, version 4.192.0* Every bissell product i’ve owned has been amazing 10/10. I just got the new vacuum/ mop flex clean robot and it is the best purchase I have ever made, well worth the money! ### 5/5 — Love *2026-08-21, version 4.192.0* So easy ### 5/5 — Easy! *2026-08-19, version 4.192.0* Set up was a snap, product is easy to use! ### 5/5 — get you one! *2026-08-11, version 4.187.0* Absolutely love it and easy to clean ### 5/5 — Best Robot in the game *2026-08-08, version 4.187.0* This is by far the best design and most practical robot ever. ### 5/5 — La abuela *2026-07-29, version 4.183.1* Muy buen producto, me deja mi casa limpia libre de polvo, la recomendaría y la seguiría comp ### 5/5 — Game changer here I *2026-07-29, version 4.183.1* Great purchase can go without it ### 5/5 — Excellent *2026-07-21, version 4.161.2* So perfect I love it ### 5/5 — BISSELL crosswave *2026-07-16, version 4.161.2* Absolutely love this . I have the Crosswave. It’s the best vacuum for dog hair I’ve ever used! ### 5/5 — Works *2026-07-15, version 4.161.2* Works simple and easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*