# Bitcoin Depot — user reviews > 102 indexed App Store user reviews of Bitcoin Depot by Bitcoin Depot, rated 4.50/5 from 1,306 ratings. - Source: https://appshunter.io/ios/app/bitcoin-depot/id1554808338/reviews - App overview in markdown: https://appshunter.io/ios/app/bitcoin-depot/id1554808338.md - Rating breakdown: 5★ 990 · 4★ 148 · 3★ 61 · 2★ 14 · 1★ 93 ## What do users think of Bitcoin Depot? Overall sentiment: negative **Pros** - 🚀 Seamless cash to crypto transactions - 👍 Easy to navigate app - 🔒 Secure wallet option - 💡 Wide variety of cryptocurrencies supported - 👍 Intuitive for new users **Cons** - 💰 Exorbitant fees and hidden charges - 🐛 Glitches and bugs in the app - ⏱️ Slow transaction times - 🕵️ Lack of transparency around pricing **Commonly reported bugs** - App freezes and crashes - Verification issues - Disappearing funds - Incorrect price displays **Most requested features** - Improved customer support - Lower and more transparent fees - Faster transaction processing - Dark mode option ## Newest reviews (18 of 102) ### 4/5 — Best choice *2026-02-13, version 4.2.1* High exchange rates but it gets the job done!! ### 4/5 — Suggestions *2025-11-17, version 4.1.0* Be nice if atm would be placed in a corner so you have some privacy ### 4/5 — Thanks *2025-10-16, version 4.0.0* Great support ### 3/5 — Glitch error on my wallet balance *2025-03-14, version 3.1.6* I had $2,100 saved in my Bitcoin wallet. Unfortunately, I sent out $300, so I expected to have $1,800 left. But when I tried to send the max amount, I was only able to send $1,580. Now my balance shows $222, but I can’t send it out—it keeps saying ‘insufficient funds,’ even though the balance is still visible on my dashboard. ### 2/5 — Current price not updated. DO NOT USE! *2025-02-17, version 3.1.0* I deposited $500 and received 350. The bitcoin price was $95,000 at the time and I purchased it $135,000 which has never reached that limit. ### 1/5 — Ripoff! *2025-01-27, version 3.1.0* I put in $600 worth of bitcoin and now it’s worth only 400 and change. I should’ve looked at the receipt. They said the sales price for bitcoin is $143,000 whereas the actual price was $101,000.! The artificially inflated the price of bitcoin. Don’t use the kiosk. Don’t use the service. ### 1/5 — Unreal *2025-01-17, version 3.1.0* Don’t put any funds in this wallet! Thank god I have a minimal amount, been tied up for 4 days with no end in sight! Don’t use this wallet!!!! If you want high fees and I’m still waiting 8 hours later to send crypto to another wallet! Worthless Now at 10 hours and nothing, don’t use this app we are now over 18 hours and send still pending! Don’t use this app Still waiting over 48 hours never use this app Omg ### 1/5 — Don’t use scammer *2024-12-27, version 3.1.0* They charge fees between 18%-50% transaction which you can’t see on the atm machine just the 3$ flat fees so they can fool you to deposit and at the end you will find out you received 35% less than you deposit, scammers ### 1/5 — Fees are too high! *2024-12-22, version 3.1.0* I have found much more efficient ATMs. CoinFlip, for one, is much more cost effective. No more Bitcoin Depot for me. ### 1/5 — Scam *2024-12-15, version 3.1.0* This looks like a scam where customers buy bitcoin from this app at a hidden value, which is revealed only after the transaction is done and it’s usually much higher than the current trade market value ### 1/5 — Very scamy *2024-12-02, version 3.1.0* Bitcoin is 97,000. The machine is set at 138,000. Why? To steal from you anyway possible. ### 1/5 — Scam *2024-11-25, version 3.1.0* I’m small-time in crypto investing. I wanted to use cash to buy Bitcoin. I had used Coinme before and it went smoothly but they are feuding with Coinstar and that feature wasn’t available on the Coinstar kiosks. I decided to try Bitcoin Depot. I deposited $100. I was incredibly surprised when my balance of Bitcoin was only $68. I understand there are fees, but $32 for a $100 deposit. I contacted the company. They take a 3% fee (reasonable) but they also charge a spread of 17.3% up to 50% of the transaction amount!!! I was charged over 30%! Of course, this is in the fine print which very few people would read while holding a significant amount of cash at a kiosk in a gas station. If I would have known this, I would not have deposited my money. These are exorbitant fees which are basically hidden. Do NOT use these kiosks or this company! They are crooks. ### 1/5 — fraud machine don’t use *2024-11-12, version 3.1.0* The service fee will be a flat fee of three dollars ($3.00) and Bitcoin Depot shall charge a spread between seventeen and three tenths percent (17.3%) and fifty percent (50%) of the total transaction amount calculated in USD depending upon location. ### 4/5 — Exceptionally High Fees *2024-11-09, version 3.1.0* It works, timing is reasonable, the fees though are unbelievable. Makes you think twice about the convenience. It’s def a huge convenience fee ### 2/5 — Bitcoin *2024-11-02, version 3.1.0* Unclear on how to sell, so I’m stuck with bitcoin with nothing to do with it, plus I put 20 dollars in but it had a huge tax and I only have 8 dollars worth of bitcoin now. Unbelievable. ### 3/5 — Bitcoin checkout *2024-10-16, version 3.1.0* I have used this app for years but the recent update has me confused. I can see the BTM location and the online purchase options, but I can’t see the bitcoin checkout options. I prefer the bitcoin checkout option because it’s more convenient for me.. ### 1/5 — Don’t you dare use their kiosks to buy BTC *2024-10-02, version 3.1.0* I’m a pretty new resident in the community where I am now, and found myself needing to buy some bitcoin yesterday. I looked around, searching the usual ways for finding a bitcoin ATM or retailer/dealer. It seemed Bitcoin Depot kiosks were going to be the most convenient way to go. So I got my cash in this case $190 worth, and got to the closest kiosk. Went through the process of setting up a profile which was very painless and got to the stage of feeding my money into the machine. So $20 after $20 would disappear into the machine and then finally a $10 bill to complete the $190. And so I stand there and I wait for confirmation of a purchase of I was thinking close to $190 worth of bitcoin. And I waited. Finally decided to leave the kiosk as the transaction still was processing and then some 10 minutes later I received a notification that there is $136 in my wallet on the Bitcoin Depot app. It turned out that was $136 in bitcoin and some $60 that I had fed into the machine was consumed as fees to buy the coin that I did receive. That’s absurd. $60 worth of fees. I expected some fees, but not to be ripped off by nearly a third of the amount that I fed into the machine. Whatever you do, never use one of their kiosks to buy bitcoin. ### 1/5 — Terrible, do not use! *2024-09-30, version 3.1.0* Spent $120, only received $82 after whatever fees I guess it took, went to transfer the $82 and it disappeared. Complete waste of money and time. ## Most critical reviews (10 lowest-rated) ### 1/5 — DONT USE *2026-03-07, version 4.2.2* Purchased Bitcoin on their app with my debit card through Banax which advertised a 2% fee I only got 75% of my bitcoin because Bitcoin Depot charged me a 23% fee which I did not see you when I purchased it and when I asked them where on the app their fees are located. They told me I had to go to their website that it’s not listed on the app. Ripping people off most any other wallets will charge 2 to 3% not 23%. When I called, they give me the runaround every time so they know exactly what they’re doing! Took 23% for doing nothing. Collecting others to get the federal trade commission to shut them down! ### 1/5 — Ridiculous Fees *2026-01-07, version 4.2.0* 33% in fees on a $60 deposit. ### 1/5 — $400 lost *2025-10-05, version 4.0.0* Well I haven’t ever had an issue with these guys. But I deposited $400 at an atm at a Circle K (one I have used and had no issues with, mind you) and here I am almost 2 full days later with no kind of help from support. No blockchain pending no transaction in my ‘order history’ on the app. I have spoken to support upwards of 5 times for an explanation and was told every time in the end that their engineers/tech guys/whatever they wanted to spin it as were ‘working on it’.. On top of that I know for a fact I am being lied to because one of the support agents told me it is a comparability error, another one told me it was a network error, another one told me it was the FIRST TIME IN THEIR HISTORY AS A COMPANY that this problem has occurred…. And every single time I was led to the same conclusion, they could tell me nothing. So I am waiting here now for the money. Until then, 0 stars is my rating. The absolute cloak and dagger scheme they try and front out on the phone is disgusting. Do better for your customers. ### 1/5 — Scamm *2025-09-01, version 3.2.3* I’ve bought 120$ in btc and never received it at all lost all my money I’ve contacted support and it keeps sending me to a link of a non existent website total waste of time and money ### 1/5 — Don’t use their kiosk to buy bitcoin *2025-07-11, version 3.2.3* They will take half your money for funds I beg you not to go out sad ### 1/5 — What a rip off… *2025-06-27, version 3.2.2* I added 140 to there bitcoin wallet and there machine said a 3$ fee. Apparently there is a hidden fee the they don’t tell you about. Which then my 140 turned into 95$ never doing business with these people again. Be warned! ### 1/5 — Fees *2025-06-14, version 3.2.2* Processing fee is almost 25%, this company is as close to stealing as you can get. ### 1/5 — Scammer *2025-05-13, version 3.2.1* Big scammer I deposited in bitcoins atm 6000$ amount they cut fees 1800$ for service fees Never ever use bitcoins depot atm big scam ### 1/5 — Pure Theft *2025-04-08, version 3.1.8* Was charged a 33% fee for deposit at the ATM after being told over the phone the charge was a flat rate of $3. ### 1/5 — DO NOT USE THIS COMPANY!!! *2025-01-30, version 3.1.0* EXORBITANT HIDDEN FEES!!! Fee schedule is not clearly and readily available. Fees are not disclosed prior to completing a BTM or BDM transaction. No explanation of fees after completion of transaction. HORRENDOUS SERVICE!!! ## Most praised reviews (10 highest-rated) ### 5/5 — CASH TO CRYPTO? World needs this! *2026-01-10, version 4.2.0* Never had any issues with it. ### 5/5 — Bitcoin Depot *2024-09-25, version 3.1.0* Store personnel are excellent. Very respectful and helpful. ### 5/5 — The best investment and easy way to get started *2024-04-19, version 3.0.4* I really like this method of buying bitcoins ### 5/5 — Easy peazy *2024-02-15, version 3.0.0* Man I’ve tried tons of apps and ways to deposit bit coin but always got ripped off or couldn’t get it in my wallet! This was simple and easy! It was in my wallet in minutes ### 5/5 — Great *2024-01-17, version 2.3.4* Gives me no trouble … ### 5/5 — Worked with no problem *2023-10-09* This was the second time going to the Bitcoin Depot atm to buy bitcoin with cash. It worked very smoothly. The bitcoin went to my wallet and was available for sending within an hour!! The only “con” issue is the built in exchange fee. This machine was set at $36,363/BTC. With the current price at $27,900, there is nearly a 20% difference. The ramifications of this difference is similar to my experience; I deposited $10,000 in cash and received $7,692 in btc. I’ll come back here when none of my other methods work good! ### 5/5 — First time deposit *2023-06-03* Great service and easy to use…unfortunately network fees due to ordinals are very high right now…I’m sure someone will tackle this issue ### 5/5 — Reliable *2023-03-08, version 2.2.4* The updates keep getting better and better. Bitcoin Depot wallet is a great non-custodial wallet. ### 5/5 — LOVE THIS *2022-11-22, version 2.1.2* I absolutely love that this app not only tells me where I can get crypto from a machine, but also tells me where I can fill my wallet at stores near me. So convenient! ### 5/5 — Simple easy way to buy Bitcoin! *2022-11-07, version 2.1.1* Easy instructions to scan the wallet at the BTM, Bitcoin showed up in the wallet pretty quickly after transaction was complete. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*