# Bitdefender Password Manager — user reviews > 128 indexed App Store user reviews of Bitdefender Password Manager by Bitdefender SRL, rated 3.52/5 from 166 ratings. - Source: https://appshunter.io/ios/app/bitdefender-password-manager/id1590167161/reviews - App overview in markdown: https://appshunter.io/ios/app/bitdefender-password-manager/id1590167161.md - Rating breakdown: 5★ 82 · 4★ 14 · 3★ 15 · 2★ 18 · 1★ 37 ## What do users think of Bitdefender Password Manager? Overall sentiment: negative **Pros** - 💻 Works well on desktop - 🔒 Secure password management - 👍 Reliable on Android **Cons** - 🐛 Frequent login issues on iOS - 🔁 Requires constant re-login - 💤 Slow and unresponsive on mobile - 🤯 Confusing and tedious workflow **Commonly reported bugs** - Login screen freezes indefinitely - Passwords not syncing across devices - Autofill not working consistently **Most requested features** - Seamless cross-device sync - Improved mobile app integration - Streamlined password management experience ## Newest reviews (16 of 128) ### 2/5 — Buggy *2026-02-14, version 1.3.0* The app freezes all the time now. I keep uninstalling and reinstalling to get it to work for a bit. Now I’m looking for alternatives. ### 2/5 — Glitchy and locks you out *2026-01-03, version 1.3.0* Every couple of months the app decides to stop loading and locks you out. It won’t let you log in. You have to keep deleting the app and reinstalling it. Very irresponsible. This app houses all my passwords and I need them when I need them. ### 4/5 — Someone from your security company needs to start explaining what sort of con scam is going on *2025-12-17, version 1.3.0* Someone from your security company needs to start explaining what sort of con scam is going on as soon as I’d change over to this 5 G network none of my security and vpn will even work at all and they all keep getting shut down and turned off over and over again and even when I turn on airplane mode they are still getting totally shut down and as soon as I fully remove this stupid 5 G network it seems like it isn’t getting turned off as of yet are they using some sort of other countries internet laws or something turning off or vpn and security services because I’ haven’t heard anything yet about any of these crazy insane laws being introduced in Australia yet but it will not be even let me turn it back on at all ### 2/5 — This used to be a really good tool *2025-12-15, version 1.3.0* I have been using Bitdefender for years but now that I am using my iPhone more than my PC, it has become cumbersome and difficult to access. When I try to login, which it makes me do every single time, I go to a page that will not load. I'm too frustrated to keep doing this! When I signed up for their Password Manager I thought it would be seamless, but no,it makes me login every single time and then I cannot get it to load. ### 4/5 — Almost seamless *2025-11-23, version 1.3.0* It’s a seamless app except once every 3 months or so, for as long as I remember, the app stops working so I uninstall, and reinstall which fixes it. Apart from that, works a treat 👌 ### 3/5 — Please update the app *2025-10-07, version 1.3.0* I like Bitdefender for the most part. But PLEASE make the password manager more concise and streamlined. I have to constantly go back to using my apple keychain even when I’m on windows and it slows my workspace down dramatically. Please please please fix the manager and my heart is yours ### 2/5 — Does not work on an iPhone *2025-09-22, version 1.3.0* Works brilliantly on a Mac. Simply doesn’t work on an iPhone. Passes facial recognition then fails at the PIN, which should not be needed. They need to move out of beta. ### 1/5 — I can’t access it *2025-08-09, version 1.3.0* I can’t access the app anymore to view my accounts. I have face recognition - not working, pin - not working, it remains in loading mode. Very disappointed with this app. I have paid for nothing! I regret buying bitdefender products. ### 3/5 — Not an efficient password manager *2025-08-04, version 1.3.0* Every other password manager I’ve tried sorts its entries by title vs url like this one does. I’m sure others have run into situations where the website url doesn’t match the title of what’s being saved. Unless I missed it, there is no way to sort the entries by title. I’m left with using the search field to try to find what I’m looking for. ### 1/5 — Cannot login after face id accepted *2025-07-25, version 1.3.0* This problem has been mentioned in numerous reviews, the latest review from March of 2025. The company responded asking to reach out but why not just fix the problem. I will be canceling my subscription. ### 1/5 — Doesn’t open on iOS 18+ *2025-07-11, version 1.3.0* After logging in, just loading circle indefintely ### 1/5 — Stopped working *2025-04-16, version 1.3.0* Doesn’t work ### 1/5 — App doesn't work *2025-04-07, version 1.3.0* App work the first month, after that, app doesn't work, does not show password list after putting the ping, nor introduce the right password on web pages and apps ### 1/5 — Serious login issues *2025-03-26, version 1.3.0* The password manager app is not working properly when logging into it after days of no usage, it’s not properly using Face ID, or even PIN on iPhone. It keeps getting reset where you got to input your BitDefender account and password, which defeats the whole purpose of having Face ID or PIN in the first place. Obviously you can’t remember your BitDefender password when it’s made of random characters, so this situation results in total lockout of all applications that rely on this password manager. Hopefully this problem gets fixed in the near future. ### 1/5 — Why still broken after a year? *2025-03-03, version 1.3.0* Same as rest. Login with Face ID and passcode and app just spins. Does fill in passwords on iPhone but can’t view or maintain passwords on app. Fustrating that such a great product has a 1 year old unloved iPhone app. ### 1/5 — Never opens *2025-03-03, version 1.3.0* When you try to open the app the circle just spins. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app *2026-03-23, version 1.3.0* This app haven't received updated since 2 yrs already!. app doesn't load password after face recognitions or pin. Infinity loop! ### 1/5 — App doesn't work *2026-02-22, version 1.3.0* Infinity loop! I enter the PIN to access the password, but the app remains stuck in an endless loop and never proceeds afterward. ### 1/5 — Doesn’t work, no support *2026-02-22, version 1.3.0* Tried to log into the mobile app using the correct pin but just gives a spinning wheel. Support pages have nothing remotely relevant for this issue and it’s impossible to get any human interaction. This means I can’t rely on it and will look elsewhere. ### 1/5 — Can’t get past Login *2026-02-15, version 1.3.0* The app used to let me see my login info but now all it does is load, when I sign in. ### 1/5 — TERRIBLE APP! *2026-01-24, version 1.3.0* I just bought Bitdefender Ultimate for my family. One of the features I was very interested in was the password manager. But it’s ABSOLUTELY WORTHLESS!!! Do not buy!!! It freezes after a few seconds in the app and then you need to restart. Guess I’m going to 1Password. ### 1/5 — Do not work *2026-01-18, version 1.3.0* Continues issuees with logging. I have cancel subscription. And use another developer. ### 1/5 — Are you ever going to fix this app? *2026-01-17, version 1.3.0* I’ve used Bitdefender products for a couple of years and trusted this password manager when it worked. Unfortunately, on iOS it has become unreliable to the point of being unusable. The core issue is a persistent login/loading loop. The app frequently forces a full login every time instead of unlocking seamlessly. After Face ID or entering the PIN, it often gets stuck on a loading screen indefinitely or redirects to a page that never finishes loading. Restarting the app, restarting the phone, or waiting does not resolve it. When access does work, the iOS integration is weak compared to desktop: • Autofill is inconsistent or fails to appear. • Creating or updating passwords is cumbersome and often requires manual copy/paste. • The workflow between Safari/iOS password prompts and the app feels broken rather than integrated. What’s most frustrating is that these problems are not new. Reviews going back years describe the same behavior, and developer responses consistently redirect users to email support without visible improvement in the app itself. A password manager must be fast, reliable, and invisible when it works. Right now, this app fails at the most basic requirement: letting users access their passwords when they need them. I hope Bitdefender prioritizes fixing the iOS app’s authentication loop, loading failures, and system integration. Until then, I can’t recommend it on iPhone. ### 1/5 — App no longer works. *2025-11-12* App just stopped working. Trying to get support from Bitdefender but not going well. Subscription renews in January so we’ll see. Looking at alternatives perhaps. It’s a shame because the entire security suite of products are quite good. If you go to bitdefender central to reinstall the product, it directs to Secure Pass instead. Picked this tool after ditching Norton’s product. Here we go again. **Developer response:** Thank you for sharing your feedback. We’re sorry for the trouble you’re experiencing. Please reach out to us at bitsy@bitdefender.com so we can assist you and resolve this issue quickly. ### 1/5 — Stupid *2025-09-30, version 1.3.0* I can’t do a scan on my phone until I download this stupid app! ### 1/5 — Silly Propaganda *2025-08-18, version 1.3.0* The Mighty Bitdefender failed to make this app work. ## Most praised reviews (10 highest-rated) ### 5/5 — Updating review. *2025-11-20, version 1.3.0* App stopped working but was able to resolve quickly with help from Bitdefender customer support. ### 5/5 — Nice *2025-05-29, version 1.3.0* Does what it’s supposed to. Password storage and autofill work fine. No major issues so far. ### 5/5 — Love Bitdefender *2025-02-28, version 1.3.0* I use bitdefender all day every day, I have it linked to my browser, on my personal phone, on my work phone, on my work iPad, on my work computer.. you name it I have it! Can’t rate it enough! Takes a bit to get your head around, but.. once you do you will love it. ### 5/5 — I’m obsessed with Bitdefender *2025-02-28, version 1.3.0* I have never made a review for an app before in my life, the only reason I am is because I was downloading Bitdefender password manager for my iPad for work and I seen all of these horrible reviews and I’m literally obsessed with my password manager. So here I am writing a review… Bitdefender has changed my experience with passwords, before I started using Bitdefender I had the same password across all platforms then I had a password breach and a few were hacked and took forever to regain access. The password manager is also an asset to holding bank card details as well. I couldn’t recommend Bitdefender password manager highly enough. All these other reviews are probably other companies trying to tarnish Bitdefender reputation because I find it hard to believe they are real reviews! ### 5/5 — Bitdefender! *2024-08-29, version 1.3.0* Cele mai bune produse. Sunt foarte mulțumit și le recomand. ### 5/5 — Bitdefender! *2024-08-28, version 1.3.0* Cele mai bune și de încredere produse! Recomand și sunt foarte mulțumit. ### 5/5 — Very nice discovery: give it a try! *2024-02-18, version 1.3.0* I have use LastPass for years, and decided to leave after their data leak. I tried Keeper for one year, but it never worked for me. When I bought the BitDefender Suite, I discovered this password manager and decided to give it a try. After one month of usage I must say that I just love it: it is simple to use, it works well, and it is compatible with all the gadgets I have (PC, iPhone and iPad). ### 5/5 — Thank you bidefender *2023-12-22, version 1.3.0* Your password manager is best security from all the rest full protctected Thant’s you ### 5/5 — Best *2023-06-07, version 1.2.4* Great been with them since 2018 ### 5/5 — It’s a great app *2023-04-03, version 1.2.3* Once you get your head around it, it’s quite easy to use. It works as it’s designed to with no issues that I have come across at this point. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-20.*