# Bitdefender SecurePass — user reviews

> 92 indexed App Store user reviews of Bitdefender SecurePass by Bitdefender SRL, rated 4.50/5 from 234 ratings.

- Source: https://appshunter.io/ios/app/bitdefender-securepass/id6689517658/reviews
- App overview in markdown: https://appshunter.io/ios/app/bitdefender-securepass/id6689517658.md
- Rating breakdown: 5★ 174 · 4★ 38 · 3★ 2 · 2★ 4 · 1★ 16

## Newest reviews (18 of 92)

### 4/5 — App won’t open

*2026-06-27*

This App was working really well, but now for some unknown reason when trying to open it the App just keeps looping around but will not open.
A day or two later an app update was available, after installing the new version the app worked as it should. Still don’t know what happened previously??

**Developer response:** That sounds frustrating, and it’s not how the app should behave. Please reach out to us at bitsy@bitdefender.com so we can investigate and help you get it working again.

### 4/5 — My Suggestion

*2026-06-21*

Nost websites won’t make SecurePass to ask you to save your password when you create one, and it's even worse with apps... 

My suggestion: a Safari Extension, it would be a game changer! 🤩

The passkeys are still not working. 
There’s a bug when you click in the “key” when filling a password in Safari (iOS ofc).

Another thing: it’s slow to open when filling (heavy?)

I'm actually rooting for them because I like Bitdefender products, it’s still missing the safari extension…

It works good in general 👍🏻

**Developer response:** Thanks for the honest feedback. We appreciate you pointing this out—passkey support is a great suggestion, and we’re continuously working to improve features like this.

### 3/5 — Problème depuis dernière MAJ

*2026-06-18*

Ne fonctionne plus depuis la dernière maj 
Ça clignote comme un sapin de Noël, ensuite on a le message « connection issues detected »
Désinstallation et réinstallation effectuée mais le problème persiste

**Developer response:** Nous sommes désolés pour ce problème, ce n’est pas le comportement attendu. Merci de nous contacter à bitsy@bitdefender.com afin que nous puissions analyser la situation et vous aider à le résoudre rapidement.

### 4/5 — Disastrous rollout

*2026-06-08*

Update 7th June
Works now, i understand it did not accept my master password because the new app asked for a longer password. I did not see that requirement anywhere before, so to give the benefit of the doubt, let’s say I may have missed this. 

I had no issues with the former password manager, but am just unable to use the new one on my ipad air. Keep asking my master password. It’s always the same, never changed it, but it refuses it. I connected through my PC, changed the master password, entered the new one… still refusing it. Extremely frustrating as I am now blocked to access a lot of application. If I can’t get this back without wiping out everything, I will definitely get rid of the whole suite.

**Developer response:** We’re sorry for the frustration, this definitely isn’t the expected behavior. Issues with the master password should not block access like this. Please contact us at bitsy@bitdefender.com so we can help you recover access safely.

### 3/5 — Nul

*2026-06-05*

Pas en français

**Developer response:** Oui, l’application est disponible en français. Voici comment changer la langue :
Tapez sur le menu More.
En haut de l’écran, tapez sur Settings.
Ouvrez le menu déroulant Langue d’affichage.
Choisissez votre langue préférée parmi les options disponibles.
Le changement est appliqué immédiatement.

### 3/5 — Login-Name verschwunden

*2026-06-04*

Beim Passwort-Manager hat man immer den favorisierten Login-Namen angezeigt bekommen. Jetzt sieht man nur den Namen der App oder der Website. So kann man aber nicht sehen, welchen Login man nun benutzt. Man muss immer erst auf den Schlüssel gehen, um das gewollte Profil auszusuchen.

**Developer response:** Danke für dein Feedback. Wir verstehen, dass die reduzierte Anzeige der Logins unübersichtlich sein kann und prüfen bereits Verbesserungen. Wenn du Unterstützung möchtest, schreib uns bitte an bitsy@bitdefender.com.

### 3/5 — Autofill does not work anymore

*2026-04-26*

I am satisfied with the new layout and functionalities but the autofilling (login & password) from my iPhone to Safari isn’t working anymore… Could you please fix it to avoid copy/paste from the app? Thank you!

**Developer response:** Thanks for the feedback. We’re sorry autofill no longer works with Safari on iPhone—that shouldn’t happen. Please contact us at bitsy@bitdefender.com so we can investigate and help restore autofill.

### 3/5 — Même problème qu’avec l’ancien

*2026-04-13*

Quand on veux importer des identifiants on les retrouve sans les dossiers. Après il faut reclasser un par un les identifiants. Très fastidieux.

**Developer response:** Merci pour le signalement. La conservation des dossiers lors de l’import est importante et cette expérience n’est pas idéale. Contactez‑nous à bitsy@bitdefender.com afin que nous puissions analyser cela et trouver une solution.

### 3/5 — Mediocre app

*2026-04-11*

Bitdefender Password Manager app is better for mobility device.

**Developer response:** Thanks for the feedback. Could you tell us which accessibility issues you’ve noticed and in which parts of the app? We’d like to focus on them. Please contact us at bitsy@bitdefender.com so we can help.

### 4/5 — App not logging in

*2026-04-10*

App is not logging in via google account, loader keeps on spinning. Please fix, otherwise 5 stars.

**Developer response:** Sorry about the login issue. The app shouldn’t hang when signing in with Google. Please contact us at bitsy@bitdefender.com with your device and app version so we can help resolve it.

### 2/5 — Liked the older version better

*2026-04-07*

I tried using it for a few months but is very clumsy in finding passwords or stored credit cards.  I uninstalled and went back to former version.

**Developer response:** Sorry to hear that. Finding passwords and cards should be quick and intuitive, and we know this experience fell short. Please reach out to us at bitsy@bitdefender.com so we can review what went wrong and improve it.

### 1/5 — I really wanted to like it but not so much

*2026-03-24*

Why do I get a popup saying that it is used with Safari? I want to use the app. This is really not working for me. Going to try Bitwarden instead

### 3/5 — Passwortmanager ohne Passkeys

*2026-03-16*

Soweit klappt der Passwortmanager ganz gut. Auch 2FA wird unterstützt. Leider in der heutigen Zeit keine Kompatibilität für Passkeys. Das macht den Passwortmanager sehr schwach gegen andere kostenpflichtige Angebote. Ich hoffe, es wird noch kommen.

**Developer response:** Danke für Ihr Feedback. Wir arbeiten daran, moderne Standards wie Passkeys zu unterstützen. Wenn Sie weitere Fragen oder Probleme haben, schreiben Sie uns gern an bitsy@bitdefender.com.

### 1/5 — No entry

*2026-03-09*

Bei mir hängt sich die App leider beim Login auf. Bei allen anderen Produkten von Bitdefender ist alles fein. Hab gelöscht und neu installiert, etc. Ergebnis bleibt das gleiche.

**Developer response:** Danke für den Hinweis. Der Login sollte nicht hängen bleiben. Bitte melden Sie sich bei uns unter bitsy@bitdefender.com, damit wir das Problem prüfen und Ihnen schnell weiterhelfen können.

### 4/5 — Good but won’t stop bugging me for reviews

*2026-03-05*

Works.

**Developer response:** Thanks for the feedback. We appreciate you using the app and will take your comment about review prompts into account as we keep improving the experience.

### 3/5 — Great Security, BUT not alphabetically listed

*2026-03-03*

Needs major improvements to get 5 stars

**Developer response:** Thanks for the feedback. We’re continually working on improvements and appreciate you taking the time to share your thoughts.

### 4/5 — Presque super

*2026-03-01*

Fiable mais ergonomie faible. On passe son temps à faire des copier-coller. Une meilleure intégration serait souhaitable

**Developer response:** Merci pour votre avis. Nous prenons note de vos suggestions pour améliorer l’ergonomie. Si ces limites affectent votre usage, écrivez-nous à bitsy@bitdefender.com afin que nous puissions vous aider.

### 1/5 — Nul

*2026-02-26*

Trop compliqué

## Most critical reviews (10 lowest-rated)

### 1/5 — Can’t manually add sites

*2026-08-01*

Unlike the original password manager with Bitdefender Password Manager and then re-login a second time and then you can add a new site and password manually. This is a horrible ‘upgrade’.

Edit: I just logged into another website. Secure Pass is open. Did it remember my credentials? Of course not! It’s a POS app. Use a different app.

**Developer response:** We're sorry to hear SecurePass isn't meeting your expectations. Your feedback is valuable, and we'd like to investigate the login and autofill issues you're experiencing. Please contact us at bitsy@bitdefender.com so we can help.

### 1/5 — Not all that

*2026-07-24*

I’m had Bitdefender Password Manager before with no trouble.  This one is a pain and even though I have an account, once I download it to my iPhone and try to open it, it will NOT respond to Connect To Account / just sits there - even after deleting it and reinstalling it.

**Developer response:** Sorry to hear that. Finding passwords and cards should be quick and intuitive, and we know this experience fell short. Please reach out to us at bitsy@bitdefender.com so we can review what went wrong and improve it.

### 1/5 — Attention : politique commerciale décevante et accès aux données bloqué

*2026-07-16*

Très déçu par Bitdefender. Après l'arrêt de leur ancien gestionnaire de mots de passe, ils bloquent l'accès à mes données personnelles pour m'obliger à payer un supplément. Malgré mon abonnement Total Security en cours, le service client refuse de m'aider sans nouvel achat. Une pratique commerciale que je trouve inacceptable et très opaque. Passez votre chemin

### 1/5 — J’avais commencé à l’installer

*2026-06-25*

Dommage que ce n’est pas complètement en français. 
J’ai essayé de l’installer mais j’ai abandonné car on tombe continuellement sur des termes anglais.

**Developer response:** Nous sommes désolés que la présence de termes anglais ait compliqué l’installation. Votre retour est précieux et nous aide à améliorer l’expérience. N’hésitez pas à nous contacter à bitsy@bitdefender.com afin de partager plus de détails.

### 1/5 — Nicht zu starten

*2026-06-16*

Leider funktioniert die App nach der Einrichtung nicht. Wenn man sie aufruft kommt nur ein flackernder Bildschirm der einem Anzeigt das es Probleme mit der Internet Verbindung gibt. Auch eine Neuinstallation konnte das Problem nicht lösen. Sehr ärgerlich nachdem man praktisch zur Umstellung gezwungen wurde weil das bisherige kostenpflichtige Produkt nicht mehr unterstützt wird.

**Developer response:** Es tut uns leid für diese Erfahrung. Das Verhalten klingt nicht korrekt und sollte so nicht auftreten. Bitte kontaktieren Sie uns unter bitsy@bitdefender.com, damit wir das Problem gemeinsam prüfen und eine Lösung finden können.

### 1/5 — eine gute App, aber nach dem Update nutzlos

*2026-06-16*

Ich nutze diese App schon eine Weile, aber nach dem neuesten Update schafft es die App nicht mehr bis zum Startbildschirm. Auf dem Weg dahin erscheint eine flackernder Bildschirm, der Verbindungsprobleme hinweist. Komisch das alle anderen Apps diese Probleme nicht haben. Und eh mit der Caht-Support eine Lösung anbietet, kann ich auch meinen Briefkasten fragen.
Also bitte die App zeitnah überarbeiten oder eine Lösung anbieten.
P.S. Neu installiert mit jeweiligem Neustart habe ich schon gemacht.

**Developer response:** Das klingt wirklich frustrierend, besonders nach dem Update. So sollte die App nicht reagieren. Bitte melde dich unter bitsy@bitdefender.com – wir schauen uns das gezielt an und helfen dir, das Problem schnell zu beheben.

### 1/5 — Broken

*2026-06-16*

After the current update, I can no longer login. The product goes into an infinite loop and will not let me enter the master password rendering it completely unuseable

Fortunately I can login on my laptop and The browser plug-in gives me access to the current version of Passwords

**Developer response:** Sorry for the trouble after the update. That loop shouldn’t happen. Please reach out to us at bitsy@bitdefender.com and we’ll investigate and help restore access as quickly as possible.

### 1/5 — Slow and poor responsive design

*2026-06-05*

Was looking at moving to SecurePass from 1Password.   SecurePass is far behind in functionality and is very slow when not on a high speed internet connection.  I travel a lot and not every location has high speed connectivity.  Does not render well on an iPad.  There are much better alternatives in the market.

**Developer response:** Thanks for sharing your experience. We understand how important speed and reliability are, especially when traveling. We’d like to look into this for you—please reach out at bitsy@bitdefender.com so we can help improve your experience.

### 1/5 — Items without URL not opening

*2026-04-22*

I just changed to this app and imported my items via CSV File. Items without an URL are not opening on the app. This is very disappointing. @Developers Please repair this immediately.

**Developer response:** Sorry to hear this. Items without URLs should work properly after CSV import. We’d like to investigate what’s happening in your case. Please contact us at bitsy@bitdefender.com and share the details.

### 1/5 — Regression

*2026-04-04*

Passwords manager worked fine. Now every 3rd access you have to add your master password and then the secure pass password. Very irritating.

**Developer response:** Sorry for the inconvenience. Being asked that often for both passwords isn’t the intended experience and can be frustrating. Please contact us at bitsy@bitdefender.com so we can look into this behavior and help.

## Most praised reviews (10 highest-rated)

### 5/5 — Fort Knox

*2026-02-28*

I had some mishaps getting here but to keep every important password and my identity locked in a vault only accessible by me is a very safe feeling

**Developer response:** We’re glad to hear that our password vault gives you peace of mind. Thank you for trusting us to keep your important information secure!

### 5/5 — Excellente application

*2026-02-28*

Je ne regrette pas d’utiliser cette application comme gestionnaire de mot de passe, il est vraiment au top. Facile à utiliser. Et pour partager un mot de passe, ils ont vraiment bien sécurisé l’accès.

### 5/5 — Quick and easy

*2026-01-19*

Quick and easy

**Developer response:** We’re glad you found the app quick and easy to use!

### 5/5 — Gute Software

*2026-01-18*

Die Software ist einfach zu bedienen und handhaben. Guter Schutz. Seit Jahren keine Probleme!

**Developer response:** Vielen Dank für Ihr positives Feedback. Es freut uns sehr zu hören, dass Sie mit der Bedienung und dem Schutz zufrieden sind und die App Ihnen seit Jahren zuverlässig hilft.

### 5/5 — SecurePass

*2025-12-30*

Huge improvement over the previous version.  Also much easier to share with wife.

**Developer response:** Great to hear the new version feels smoother and easier to share. Thanks for taking the time to tell us—glad it’s working well for you both.

### 5/5 — All good if face id work

*2025-12-09*

All good if face id work

**Developer response:** Please contact our support team at bitsy@bitdefender.com so we can help resolve the Face ID issue. We’ll do our best to assist you quickly.

### 5/5 — Strong framware

*2025-12-04*

I love it but the application need more attention can’t stop single further without stop other can’t change my subconscious on app but overall worth to own

**Developer response:** Thanks for the love! We hear you on per-feature controls and settings. Please share details so we can help troubleshoot and improve: bitsy@bitdefender.com. Your feedback helps us prioritize fixes.

### 5/5 — I literally trust Bitdefender with my life

*2025-11-20*

I’ve relied on Bitdefender for years as regards my online security and this is due to reliability and the superb customer service support.  This is a bolt on when you need to take real care as regards password protection and scams with the rise in Artificial Intelligence.

**Developer response:** I’ve relied on Bitdefender for years as regards my online security and this is due to reliability and the superb customer service support. This is a bolt on when you need to take real care as regards password protection and scams with the rise in Artificial Intelligence.

### 5/5 — The best password security

*2025-11-08*

I love Bitdefender password security. It’s secure and easy to use. Scan dark web for leaked passwords or data and makes sure you don’t use any password that appeared in a data leak.

**Developer response:** Glad you’re enjoying the password security features! It’s great to hear you find the dark web scan and password leak checks useful. Thanks for sharing your experience!

### 5/5 — Goated

*2025-11-08*

Very secure and useful

**Developer response:** Thanks for your feedback! We're glad you find the app secure and useful. Let us know if there's anything else you'd like to see improved.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*