# Bite by Sodexo - Universities — user reviews > 50 indexed App Store user reviews of Bite by Sodexo by Sodexo, Inc., rated 1.87/5 from 303 ratings. - Source: https://appshunter.io/ios/app/bite-by-sodexo-universities/id1526012425/reviews - App overview in markdown: https://appshunter.io/ios/app/bite-by-sodexo-universities/id1526012425.md - Rating breakdown: 5★ 42 · 4★ 15 · 3★ 11 · 2★ 29 · 1★ 206 ## What do users think of Bite by Sodexo? Overall sentiment: negative **Pros** - 👍 Simple and intuitive interface - 🚀 Convenient ordering process when functioning **Cons** - 🐛 Frequent app crashes and freezes - 💳 Payment processing failures and errors - 🔐 Unable to add payment methods (debit cards, meal plans) - ⏱️ Slow performance and long loading times - 📱 Server connectivity issues - ❌ Authentication and login failures - 🍽️ Inaccurate menu information - 💰 Hidden fees (inactivity and account closure charges) - 😤 Poor customer service responsiveness - 🚫 Limited payment options (forces Bite card purchase) - 📦 Orders not received by restaurant - 🎯 Misleading order timing and no cancellation option - ⚠️ Inconsistent functionality across different times of day **Commonly reported bugs** - Payment method addition fails with 'try again later' error - App crashes when placing pickup orders - Payment processing errors at night - Login authentication fails repeatedly - Server not responding errors - App freezes when changing payment methods - Get Started button unresponsive after geolocation permission - Orders not syncing with restaurant system - Delivery address field non-functional - App crashes on iPhone causing black screen - Inconsistent payment processing despite valid credentials - Menu items missing or incorrect in app display **Most requested features** - Add special instructions/notes field for dietary restrictions and allergies - Implement order cancellation functionality - Support direct debit card payment without requiring Bite card - Add campus meal plan integration - Improve menu accuracy and real-time updates - Add delivery address input functionality - Implement order status notifications - Add 24/7 accessible customer support ## Newest reviews (19 of 50) ### 1/5 — Doesn’t even open *2022-02-28, version 5.99 (1556)* Can’t even open your app to order some of your food. Unfortunately my school has sold itself out to Sodexo so I have no other options for eating at night. Not like I’m even that disappointed cause your food is borderline not suitable for human consumption. Screw you Sodexo I hope your company goes under ### 1/5 — Simply Doesn’t Work *2022-02-27, version 5.99 (1556)* This app does not work. Avoid it like the plague. And if you have to choose- go with the plague. ### 1/5 — App doesn’t work *2022-02-15, version 5.99 (1556)* I can’t eat at my school because the app never works! ### 1/5 — Garbage *2022-02-15, version 5.99 (1556)* Terrible app doesn’t work. You’re better off going to anywhere that doesn’t use this app ### 1/5 — Don’t link Debit - Fees *2022-02-09, version 5.99 (1556)* Inactivity fees, account closure fees. If you don’t use the app they will charge you for inactivity. If you close the account they charge you 25 dollars. The fact that universities use this app as the only way to online order blows my mind. Wish I could give zero stars. ### 1/5 — Fire Sodexo *2022-02-06, version 5.99 (1556)* The company is evil ### 1/5 — Brandeis Version Is not good and very bad *2022-02-05, version 5.99 (1556)* Yeah ### 1/5 — Not a fan *2022-02-01, version 5.98 (1548)* Why use the university’s own app that worked perfectly fine and was reliable. Sodexo comes along makes us download a completely different app that as the reviews say glitches and usually has the wrong menu items anyways. Would give zero stars ### 1/5 — Unable to use the app *2022-01-29, version 5.98 (1548)* For some reason I’m having trouble getting it to work. I’ve deleted and reinstalled it several times but it still doesn’t work for me. ### 1/5 — Lajonya *2022-01-18, version 5.98 (1548)* Lajonya ### 1/5 — DropSodexo *2021-12-02, version 5.94 (1540)* Sodexo is a horrible company, paying their workers barely anything and refuses to give workers of color or workers with disabilities any managerial positions, with barely any women in those positions as is. Do not support this company, workers and students deserve better. ### 1/5 — Can’t add your own debit card *2021-09-21, version 5.84(1513)* My school implemented this app after the pandemic, and it has only led me to have less options to eat on campus. You either have to sign up for a bite card or use your campus card, but if you live off campus, like me, chances are you don’t have money on the card. There’s no reason for them to not allow students to add a debit card. **Developer response:** Hi Natnat2020, we can walk you through how to set the payment system, just send an email with your issue and university location to BiteCustomerSupport.USA@Sodexo.com so we can connect with you one on one. Thank you! ### 1/5 — Haven’t ordered school food for months because I literally can’t *2021-09-19, version 5.84(1513)* I go to Nazareth college in Rochester, which unfortunately uses the Bite system. For the last few months I have been attempting to reactivate my card after starting my new semester, but every time I have tried it has failed. It always tells me it’s unable to authenticate my account when I go to log in in order to set it up. I have tried on multiple occasions and using every username and password combination that I have ever used in attempts to get it to work, but so far there is no budging. At this point I have been using Uber eats and eating food from off campus on nights I don’t eat in the cafeteria or eat food I brought from home , because as expensive as it is at least I know it actually works. ### 1/5 — Often crahes and my uni didnt see my orders *2021-09-11, version 5.84(1513)* I dont understand that after I placed an order at3pm that is supposed to be picked up 3:20pm. And When I came to the dining halls at 3:40pm, they said they never receive my order... ### 1/5 — Could be decent … IF IT WORKED *2021-09-08, version 5.81 (1508)* I don’t know if you guys over at Sodexo just flat out don’t care, or legitimately don’t know how to develop an app. What is the point of making an app designed for college students as a way of helping them order food easily, when it does not work, and instead just gives us more headaches. Out of the now 10 attempts of me trying to order food on campus, it’s only worked once! I constantly get the message that my “payment could not be processed, try again later.” Ok, I try again later and get the same message. It’s an endless cycle. How about you, Sodexo, give a care about your product? Or at least stop hiding behind the lie of “trying to help college students” and instead own up to the fact that you made a horrendously broken app. **Developer response:** Hi gamepredator96, we definitely do care that the app is causing you frustration and we want to make eating on campus easier, not more difficult. Each campus has a custom configuration, so to start addressing your issues, we'll need to know what campus you're at. Please send a brief email with your campus location and issue to BiteCustomerSupport.USA@Sodexo.com. We look forward to hearing from you so we can help to resolve these issues. Thank you! ### 1/5 — Ugh I pay thousands of dollar for garbage *2021-09-07, version 5.81 (1508)* They serve jail food and make it easily accessible with an app as bad as their food ### 1/5 — Doesn’t work *2021-08-31, version 5.81 (1508)* I only have this because my university forced me to, but everytime I download the app it asks to turn on geolocation (which I do) and then says Get Started, but when I click on it it doesn’t do anything. I’ve downloaded it three times and I’m really hungry, but I guess eating is not an option with this app :/ **Developer response:** Hi tardtardd, I'm sorry you're having trouble with the app. We'd like to help get this corrected so you can eat. Each campus has a custom configuration, so to start, please send a brief email with your campus location and issue to BiteCustomerSupport.USA@Sodexo.com. Thank you! ### 1/5 — Terrible App *2021-08-30, version 5.81 (1508)* Bite U blows ### 1/5 — Never let’s me add a delivery address *2021-08-17, version 5.81 (1508)* This app is trash. It never lets me add a delivery address thus not allowing me to have food delivered. What’s the point of ordering take out if it can’t be delivered… ## Most critical reviews (10 lowest-rated) ### 1/5 — Not able to add any payments *2022-05-28, version 6.06 (1586)* I have no meal plan and need to activate either bite pay or a credit card. The app fails to do both. As a comp sci student, I can't believe how bad this app is. Please do us a favor: fix the bugs related to payments asap. How are we supposed to order if we can't add any payment methods? What's even the purpose of a food-order app if you don't even let users pay? Have never seen a more frustrating app. ### 1/5 — Absolute garbage *2022-05-02, version 6.05 (1581)* Sodexo you are mutually hated by our entire campus. I can’t even add my school meal plan to your app due to “decline invalid request” and before you even dare to ask. Yes my credentials are valid and correct. I could go on to so much about how terrible and how many lives you’ve inconvenienced. Can’t wait till we get rid of you guys ### 1/5 — Okay when it works *2022-04-29, version 6.05 (1581)* UX is clunky and needs work, plus constant errors of server not responding when trying to load the ordering screen. ### 1/5 — New update ruined the app *2022-04-26, version 6.04 (1579)* I cannot change my payment method at checkout anymore. When I try to click on another payment method I have saved, the app does not respond. I can’t switch the payment to my meal plan anymore since updating. The update broke and ruined the app which previously worked decently. ### 1/5 — Worst app *2022-04-26, version 6.04 (1579)* Fix your app, I can’t use my meal credits ### 1/5 — Doesn’t work *2022-04-07, version 5.99 (1556)* I’m not sure why Sodexo offers an app that doesn’t work. My payment is not accepted even though there is money in my account. I’ve worked with the local staff and they don’t understand why it doesn’t work. ### 1/5 — awful app and company *2022-03-29, version 5.99 (1556)* it’s bad enough when the food at your school is awful due to Sodexo but when the app does not work an any regard it almost makes you wonder how this company is legit ### 1/5 — Worst piece of software junk *2022-03-13, version 5.99 (1556)* Minimal effort given to fix the issues that customers have been having for years, often takes 20 minutes to order what you want due to crashes at my university. I’m surprised universities have not developed their own better versions of this lazily coded app. Good for a prototype of an app, but this is inappropriate for actual widespread use. ### 1/5 — Server not responding *2022-03-10, version 5.99 (1556)* Payment error and server not responding. ### 1/5 — App is a heaping pile of **** *2022-03-07, version 5.99 (1556)* It's slow, laggy, glitchy, doesn't function half the time, options are misleading. Cant believe this is the standard for campus food servicing. ## Most praised reviews (6 highest-rated) ### 5/5 — Easy to use *2020-09-25, version 1.07* Simple interface and easy to use. I have no complaints **Developer response:** Hi mgel321, thank you for the kind words! We want Bite to be your first choice for ordering food on campus! If you have any suggestions for improvement, please send them to BiteCustomerSupport.USA@Sodexo.com. Happy dining! ### 5/5 — Ordering made easy *2020-09-18, version 1.07* Love how the app have made ordering easy on campus. ### 2/5 — So many bugs and glitches *2021-09-10, version 5.84(1513)* The app is great when it works properly but it’s always having glitches **Developer response:** Hi lbeerma5, we'd love to understand your experience so we can improve the app. Please send a brief email with your campus location and glitch experiences to BiteCustomerSupport.USA@Sodexo.com. We appreciate the opportunity to work with you to correct this. Thank you! ### 2/5 — Delivery posting *2021-03-07, version 5.62 (1418)* M’y school posted that delivery would be happening, when will it happen? ### 2/5 — It crashes *2020-10-08, version 1.08* My university uses this app for pick up orders. Frequently when I try to order, it says that there is an issue with the payment method when there shouldn’t be. The only way to fix this problem is deleting and redownloading the app. It’s very obnoxious. My university only allows for one entree and two sides per order, but the app doesn’t tell you what is a side and what is an entree. If you accidentally order two entrees, they just won’t give you some of the food you ordered which is disappointing. **Developer response:** Hi Julia, I'm so sorry, that doesn't sound right at all! Please let us help fix this issue for you. Please email us the name of your university and a brief recap of the issue to BiteCustomerSupport.USA@Sodexo.com. The feedback about how each item is classified is very helpful, thank you. Once we identify your location, we will work on making that more clear. Your feedback is appreciated. Thank you! ### 2/5 — needs a special instructions box when buying food *2020-09-17, version 1.07* my university has only pickup options for food and I ordered a quesadilla with no pico de gallo (allergies) and they gave it to me anyway so now I wasted money on food I can't even eat. need a instruction box when ordering food to specify stuff like this **Developer response:** Hi Lavvender, I am so sorry you received food that you could not eat! Sodexo understands the seriousness of food allergies and we apologize that this happened. The app is supposed to have a special instruction field built in and we want to make sure it is working properly so this doesn't happen again. Because each university is configured individually, we need to know what campus this occurred at to investigate and correct this issue. Please send a brief email to BiteCustomerSupport.USA@Sodexo.com with the name of your university so we can work to make this right. Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*