# Bite Squad - Food Delivery — user reviews > 51 indexed App Store user reviews of Bite Squad by BiteSquad.com LLC, rated 4.62/5 from 32,110 ratings. - Source: https://appshunter.io/ios/app/bite-squad-food-delivery/id994347747/reviews - App overview in markdown: https://appshunter.io/ios/app/bite-squad-food-delivery/id994347747.md - Rating breakdown: 5★ 26,606 · 4★ 2,723 · 3★ 658 · 2★ 286 · 1★ 1,837 ## What do users think of Bite Squad? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 👍 Detailed order tracking - 💡 Variety of restaurant options **Cons** - 🐛 Incorrect or missing orders - 🕰️ Long wait times - 💲 Expensive fees and service charges - 🤖 Poor customer service - 🚫 Unreliable delivery **Commonly reported bugs** - Orders marked as delivered when they are not - Difficulty canceling or modifying orders - Inaccurate menu information **Most requested features** - Ability to contact drivers directly - More transparency on delivery fees and charges - Improved communication between app, restaurants, and customers ## Newest reviews (17 of 51) ### 2/5 — Consistently Terrible Customer Service *2021-08-04, version 5.15.20* Love the concept of lights go on and love their selection. Unfortunately I consistently had issues with my orders. There is any issue with your order, you were forced to use email or the app to contact customer service. This can often take five or more minutes to explain your situation via text. Whatever you were asking for, they will tell you they cannot abide because the order is in progress. They will tell you they need permission from the restaurant and cannot get in touch with them. This is a gimmick! It is happened to me several times. Simply calling the restaurant reveals what I’m being told to be a lie. I haven’t had a single situation where calling the restaurant directly doesn’t solve it, despite the pushback from bite squad. I have sent an customer service email several times with feedback and requests. Never received a single response. There is no phone number to call, there is no one to turn to. Order at your own risk. Update, 8/4/21- after writing the support team three times over 3 weeks I finally received a response. The responder obviously did not read my email fully, did not respond to my accusations or requests, and basically sent me back a canned response. The situation remains unresolved. ### 3/5 — Pros AND Cons *2020-09-24, version 5.11.9* 8 times out of 10 when I order bite squad I am really satisfied but when those other 2 times come around they hit hard. First of all it takes an hour and half to get my food so I have to starve myself waiting for my Carls Jr or something and secondly when my food comes it’s either slightly warm or just cold. The menu for certain restaurants won’t allow you to add condiments, fries and no ketchup ? Let’s be real. You guys offer “free delivery” coupons but when I apply it, I get 4$ off? Wow! Now my order is only 40$! A little ridiculous if you ask me, there’s absolutely no reason my total should be 38$ when all I got was a burger and some fries like cmon now. However I am stuck on an Air Force base so I guess sometimes I need to stab my bank account sometimes to enjoy some different food. I wish you guys would offer legit coupons, and at least supply your drivers with heat insulated bags so my food isn’t cold. Once again I can’t leave base due to covid and sometimes I just really want some selections for food so I’ll continue to order, but please make these small changes, they’ll make a big difference. ### 1/5 — BAD BUSINESS!!! *2020-09-20, version 5.11.9* Ordered through bitesquad, and about the time my order was supposed to be arriving, the estimated delivery time shot up by an hour. The app said “food is being prepared”. Ok, so I call the restaurant and they told me the order was ready and waiting to be picked up... Couldn’t get anyone in support at bitesquad, so I went & picked up the food myself. During which time the order delivery time shot up by another 30 minutes. Still said food is being prepared. Had I waited on bitesquad I would have been eating cold food nearly 2 hours late. The order on the restaurant’s end was perfect. However, when I was able to get through to support and told them what had happened, they didn’t really seem to care. Some nonsense along the lines of “thanks for letting us know how you feel, I’ll pas it along to management”. What? Then, when I specifically asked for a refund ONLY of tip and bitesquad related fees (I wanted the restaurant to be paid, as this was obviously a bitesquad issue, not the restaurant’s) bitesquad refunded the entire amount. This means the restaurant, which did its job perfectly, got blamed for the issue and ripped off by bitesquad, at a time when restaurants are having a hard enough time. Shame on you bitesquad, I hope your business fails and I will NEVER use your service again. Furthermore, I will make sure that no one I know ever uses you service again either. BAD BUSINESS!!! ### 1/5 — Horrible customer service *2020-08-10, version 5.11.8* Drivers are great; food is fine. The issue with BiteSquad is their terrible customer service. Do yourself a favor and just get UberEats or DoorDash instead. I recently dealt with a fraudulent order placed using by BiteSquad account and credit card and ended up buying some jerk in another state an $80 lunch. I spent way too much time dealing with their customer service “chat” feature, which was glitchy and basically useless. BiteSquad informed me that per policy, they do not refund these orders and to contact my bank. This was fine, but my bank required a police report. The police required a customer service number so they could get more info from the company. I reached out to BiteSquad again in search of a customer service PHONE NUMBER to provide the police - and there isn’t one. I was informed the police would need to email BiteSquad. What kind of company doesn’t have a valid customer service phone number? The one listed gives recorded options for restaurants and catering, but advises customers with concerns to use the live chat feature or email, which is terrible. Just skip BiteSquad. ### 1/5 — Not happy *2020-04-29, version 5.10.2* I ordered Chinese food from a local restaurant about 4 miles from my house. My order was almost $64. Everything looked normal on the app for about 15 minutes, then I got a notice that there was a problem with my order and that I would have my food in 92 minutes. Frustrated, I chalked it up to Corona virus volume and waited for the food. Finally I got the notice that the driver was on the way...then that my food had arrived. There was no driver and no food. I called the restaurant and asked about the order. They said they didn’t process that order but they would. I asked how long it would take and she told me 30 minutes. I asked for my ordered to be complementary since I had waited so long. She said with an Order of $64 she could NOT comp the order but maybe give a small discount. The money had already been debited from my account. I tried to contact Bite Squad thru the app...sent message..never heard back. I waited for the food. When it finally did come, my husbands entree was missing. I had one entree, three soups, and two salads. I called back and the attendant swore that she put the shrimp fried rice into the order. I will not use that restaurant again, nor will I use Bite Squad. ### 1/5 — Horrible communication. *2020-04-16, version 5.10.0* I am floored with how awful my experience just was with BiteSquad. There is no “help” option. There is a button to start a live chat but it doesn’t actually doesn’t work. Long story short, I ordered something at around 7:45 pm. It was expected to be delivered at 9:08 pm, which is super late anyway. I thought, why not, I have time. Time kept ticking away and finally at 8:50 I receive a call stating this place is out of what I wanted so I gave them another option. I check the hours of this business and they close at 9:00 pm. The app still saying it’s confirming with the restaurant, I try to reach out and get no where because the help button does NOTHING. I ended up calling the place and they told me they were closed and didn’t even have the second option I had asked for. I got another call from BiteSquad. They were calling to inform me they didn’t have the second option. At this point I told them to cancel the order and started inquiring about the severe lack of communication. I did not receive an answer, as the caller was unable to help me at all. Seriously going to reconsider ever ordering from BiteSquad again. There are plenty of other options. GrubHub, UberEats, Door Dash, etc. Really disappointed BiteSquad. You have been a delivery company for years now...fix your help desk. **Developer response:** Hello MattieBear112 and we are terribly sorry that we did not provide you with an excellent experience. Please feel free to contact us via phone at 612-255-1382 or email at support@bitesquad.com and we will work to look into the issue and find a solution for you. Thank you! ### 1/5 — Bad first impression; never returning *2020-01-06, version 5.8.2* I ordered for an event days ahead. I called the restaurant half an hour prior to the delivery to confirm they were working on the order. I learned they had canceled the entire order due to an item being out of stock and that Bite Squad should have notified me. I placed another order and called the restaurant to confirm they had received it. This is when I received my first call from Bite Squad. Since I was on the phone with the restaurant, I didn’t answer. They left a voicemail stating that the restaurant had canceled my order due to an item being out of stock, something I already knew because I had called of my own volition. On the phone with the restaurant, the employee stated they hadn’t received any order submission from Bite Squad. I canceled the order and ended up driving to the restaurant to order and “deliver” food myself. While waiting for my food, I received an “urgent email” from Bite Squad relaying that my order was stalled. Then I received another phone call from Bite Squad with the same information. I told them I was already getting the food I ordered and to cancel both orders I attempted to make on Bite Squad. My favorite part is that they had the audacity to ask if I wanted my money refunded to my Bite Squad account. Uh, no thanks. I’m not trying to use this service ever again. Thankfully I got food for the event, but it was no thanks to Bite Squad. **Developer response:** Hi Sara, we are so very sorry we let you down. This is not at all the Bite Squad experience we strive for and we hate to see you go. If there's anything at all that we can do to make this right, please live chat in to our website or app, or call (612) 500-4313 at your earliest convenience and we'd be happy to help. ### 1/5 — Don’t order from them *2019-12-19, version 5.8.2* I’ve used the app several times in the past and everything seemed to be ok. However, this last and final time did it for me. The order stated that it would take 30 minutes to receive my food. After an hour and 45 minutes my food still wasn’t here. For every minute I waited, an extra two minutes was added to my delivery time at that point. I wasn’t happy, so I called to cancel the order and I was told that it was too late to cancel. I explained that I would not except the order from the driver. The customer service rep said that they would just tell the driver to complete the delivery. They were doing this mind you, without offering me a refund. So, at that point I didn’t ask for one, I demanded it. Eventually, they said they would refund the amount. But, it was the incorrect amount. After more tooth pulling I got the correct amount refunded. I HAVE NEVER HAD A WORSE CUSTOMER SERVICE EXPERIENCE PRIOR TO THIS. This company is beyond shady and they don’t care about their customers at all. Word of advice, just go pick up your own food or use a different service. The app is deleted and I’ll NEVER use it again. ### 2/5 — Hope Your Order Arrives Correct. *2019-07-02, version 5.7.1* After a “glitch” during the first 5 minutes of my chat with them which caused me to wait on hold for 20 minutes until i typed a ? and reopened it (I had to argue with Majed and show screenshots that I never left the conversation). I was told the best the could do for my completely horrible order was a $2.50 refund. I order through them all the time from a different restaurant and have had orders late without ever complaining. Which apparently that is something they will refund for. Today it was the wrong item and the food was subpar. Well Majed made sure to give me the most attitude he could while telling me the best that could do was $2.50. I couldn’t believe the amount of attitude I received. He even tried telling me the refund isn’t a customer service issue and that’s a restaurant issue. Well I will gladly use Postmates now. I gave 2 stars only because my sushi order was usually on time and right but this was a really low blow for me. A customer never deserves an attitude. ### 1/5 — Horrible *2019-05-28, version 5.6.0* This company is a bunch of thieves. I ordered from them, and what arrived what the topping of tofu that should have come with my full lunch. I immediately reached out and Andrew G told me I would have the cost of my food credited back. Which should have been about $14 (apparently they keep the $4 tip for the person that incorrectly delivered my food). I was fine with that, a week went by and nothing on my credit card. I contacted them again and chatted online with Kathy N, who told me I needed to contact my bank and then an email at Bite Squad. When I said it was ridiculous that I now had to write and email, she told me she could help me, then accused me of not letting her help me. What?! She gave up on helping when she told me to contact the bank and the email at Bite Squad. I then called the number and spoke with Jose, who also couldn’t help me and told me to write an email. I then asked for a supervisor, Cynthia the supervisor finally looked to see that Andrew G never made it clear that the credit he was giving back to me was in a Bite Squad account not my credit card. She finally gave me most of my money back and kept the tip for the driver. I will never use this company again. Horrible Cynthia ### 1/5 — Pass, again. *2019-05-23, version 5.6.0* I rarely use third party delivery companies, mostly because of the horrible experience I had with bite squad in the past. But I thought, hey, it’s been well over a year, I’m very sick and I want chicken soup from my favorite place. So I ordered the soup, and chips with queso and salsa. Driver shows up with the chips and the queso. He thought the cheese container was the soup. A 6oz container being a full soup meal? That would be a terribly small amount of soup, don’t you think? But even giving the benefit of the doubt, if that indeed were the soup, what about the queso, the salsa, and the tortillas for my soup? I understand that drivers aren’t supposed to open the bags to check, but how about using a bit of common sense? Or asking someone at the restaurant if the order is complete? I don’t know, there are ways to avoid bungles like this. I can’t believe it’s been a year and a half between both bite squad experiences and they’ve both been equally bad. Maybe bite squad should change up their driver training a bit? Maybe add an I.Q. test to the requirements? I dunno. And the $5 credit is paltry and moot, since I am officially not using the service again. Neither should you. ### 1/5 — Terrible customer service. Take pictures of your food! *2019-03-09, version 5.5.4* The first time I used this app, it worked perfectly - ordering was easy, our food came quickly, our order was correct, and the food was warm. The second time I used this again, the food was easy to order and came quickly. The food was like warm, but still tolerable. However, my husband ordered a burger and some of the toppings were missing. Not a huge deal but when you pay as much as you do for an order, you want it to be correct. He ended up eating it anyways, and I contacted the support people through the chat feature of the app to see if they could refund part of my order. The person I chatted with was really rude during I the whole conversation. He asked for a picture of the food for “evidence” and when I told him that my husband ate it, he told me that it is policy to have evidence of the order (a policy that I can’t find anywhere of the Bite Squad site, by the way) and told me he would put $5 towards a future order. He also said that he was making an exception for me, acting like he was doing me this huge favor. Sorry - it’s not like I want my order to be incorrect. Even if he would have approached the chat in a more pleasant way, I think I would have been fine with the $5 off toward a future order, but he was so unpleasant that I am just upset about the whole order experience at this point. If you do use this app, I would warn you to take pictures of your food for “evidence.” **Developer response:** Hello, we are truly sorry to hear we did not meet your expectations. Our number one goal is to provide exceptional service and it appears we failed you. Feel free to send us an email at reviews@Bitesquad.com so we can look into this further for you. ### 1/5 — BEWARE They WILL take your money WITHOUT permission *2019-01-31, version 5.4.4* I really loved this service at first. I even recommended it to friends and paid for the bite squad unlimited subscription. BIG MISTAKE. I moved to a different city that didn’t offer delivery in my area so I cancelled my unlimited plan. Or so I thought. I got a confirmation email saying that my unlimited subscription was canceled. I thought it was all good however the next month they charged my card for unlimited. I didn’t notice the first time. That’s my bad but I had no reason to think they were going to charge me. Then they charged me the next month and I did notice. I emailed customer support and they said they were sorry and gave me my money back. Seems like problem solved only they have continued to charge me every month for half a year and every single month I contact customer service and hear the same thing. They are sorry but they don’t fix it. I DO NOT TRUST THIS COMPANY. I removed my card info from their app to try to get it to stop. I am still charged. They have my personal information stored and they continually take money out of my bank account every month without my permission. Please beware that this can happen. If I could go back I would never give my credit card information to these con artists. It is not worth the headache I have gone through. BEWARE ### 1/5 — I’ll never use them again *2018-12-07, version 5.4.3* Lifestyle time I used them, the restaurant severely undercooked the fries for my 3 year old sons lunch. I called the restaurant, the apologized and offered to remake them but asked that I contact Bitesquad for the complaint as they would be the ones who redeliver. I was asked to submit a photo of my order, then they ended the chat and put me to the bottom of the que again. After waiting and being batted around to different dispatchers, I finally got someone to review the issue. They stated that they would not do a redelivery for fries... I can understand that for say, me, an adult, but for a toddler, those fries are his treat for eating the good stuff. They are a big deal to him. I had to formally complain about the entire order which included a pizza. The restaurant had to remake the entire order. Money out of their pocket, so that my sons fries would be replaced. I called the restaurant and told them to just send the fries... they still ended up remaking the entire order, because bitesquad didn’t find it important enough to facilitate the order to the customers satisfaction. They were willing to hurt the restaurant because they didn’t want to pay their drivers to fix the problem they shared by agreeing to be a food delivery service. This in turn, affected my son who just wanted some fries after eating his lunch. **Developer response:** Hello, I’m very sorry to hear this! Can you please e-mail me directly at gabe.c@bitesquad.com with your order number and a brief summary of these issues so I can look into this for you? ### 1/5 — I’ve about had enough. *2018-11-21, version 5.4.1* Certain restaurants that they offer are never open because they are told that they are not excepting bite squad orders. Secondly, I ordered a sandwich from Grand Junction today, a chicken Cordon Bleu. Whilst ordering the manual prompt required me to select a seasoning for the sandwich which normally never has seasoning on it. I contacted Bite Squad support and they told me to select a seasoning but then add into the notes then I didn’t want any seasoning. My sandwich arrived with Cajun seasoning on it that was too hard so I threw it in the dumpster. I contacted Bite Squad support again only to be kept in the chat with no response for around 10 minutes. I contacted Bite Squad support yet again and finally they gave me a credit for the sandwich that I order not for the tap that I provided. So I tip the driver five dollars just for driving a sandwich to me that I couldn’t eat anyways because bite squad’s app Didn’t have proper programming so I wouldn’t be forced to select a seasoning for my sandwich. And they refused to refund my tip as well even though it is their fault and they should take the hit for refunding the tip that I provided. I don’t normally go this far to write a review on Anyone, but they really just irked my nerves and made me upset. Hopefully they right the wrong that they did but as of right now they don’t seem like they give a rats ***. **Developer response:** Hello, I’m very sorry to hear this! Can you please e-mail me directly at gabe.c@bitesquad.com with your order number and a brief summary of these issues so I can look into this for you? ### 1/5 — Horrible service with no Recourse *2018-10-30, version 5.3* My family and I ordered a meal and I had six items on it. When the driver came to me always on time as the hour quoted was met. When the food was delivered it was missing a plate and when I contacted customer service I was immediately disregarded and not contacted back. It took multiple attempts to get someone on the line to help me and after a half hour of attempts I finally got to speak to somebody. With no control they basically offered a refund of the meal that was missing or they would resend the meal. I believe this service should provide checking the orders with the restaurant before they are delivered to the customer. If that had been the case my review would be very different. After we left hungry and waiting we received no refund or compensation for the missing meal. The only thing offered was either a refund or the food and that’s all they could do. Providing a delivery service requires that you check the orders for accuracy before leaving the restaurant. If that had been done I don’t feel like I would have had the issues that I had. We had to wait an additional hour for our’s missing a meal to arrive. No compensation know apologies just this or that take it or leave it. No customer service ### 1/5 — ZERO STARS! Worst company EVER!!!! *2018-10-24, version 5.3* I have problems after problems with this company. To wrong orders to having my food thrown in the car. I had a restaurant owner call me personally and told me the delivery guy just threw my food in the back seat and when it was delivered it was all mushed together! Bite squad offered me 5 dollars umm what is 5 dollars going to cover? the tip? Y’all resent the order and I didn’t even want it. I wanted my money back! 5 dollars doesn’t do anything to an order it’s like 15 dollars just for the taxes, tips, booking, and service. I though this place would be great since I have a new born and I don’t want to cook nor go anywhere but I rather pack up my house and bring my child to a restaurant than deal with this company again. The customer service is awful it’s like they think giving you 5 dollars credit is going to make everything better. I never review anything but i have to let others know how awful this place is!!! They seriously never get my orders right and it takes forever to get here and I live 5 to 10 minutes away from most places and it takes over an hour and thirty minutes to get to my house. My hot food is always luke warm and my cold food is warm. Don’t blame the restaurants blame the company! ## Most critical reviews (10 lowest-rated) ### 1/5 — Not what it used to be. *2024-01-25* 4-7 years ago bitesquad was my go to for restaurant delivery. Their uniformed drivers, attention to detail, accuracy, use of insulated food bags made them standout against the competition. They also had the most Restaurants on their platform with a lot of unique local options. The company I worked for used them extensively for corporate catering functions as they were reliable for large orders with great accuracy. It was also nice to be able talk to a rep in person regarding our orders. Fast forward today and all that was good with them is out the window. Inaccurate orders if the order even arrives!! Cancellations are frequent. Long wait times, cold food bought by drivers in street clothes who make no effort to check that the order is correct. Almost impossible to get ahold of a real person when something goes wrong. I recently found out that they don’t even have their own drivers. You order from their App or website and they forward the order to Ubereats and they deliver it. Crazy!! You order from a 3rd party delivery service only to have them forward your order to another 3rd party. Save your money and hassle and just order directly through Ubereats. Bitesquad used to be the best delivery service now they are the absolute worst and likely most expensive delivery service. **Developer response:** Hi Joshmi81! We are so sorry we let you down. This is not at all the Bite Squad experience we strive for and we hate to see you go. If there's anything at all that we can do to make this right, please message us at reviews@bitesquad.com and we'd be happy to help. -TA ### 1/5 — Don’t use *2021-10-11, version 5.16.2* If words could only describe how horrible bite-squad and what they call customer service truly is. They won’t help you solve any problem with your order but however they will be unhelpful and have an attitude with you. If your order is wrong you can forget about a refund or credit to your account so keep that in mind. Just stick to Door Dash. This was my first experience with Bite-squad and after two attempts with customer service to have my issue resolved. I ended up having my account deleted because they basically told me it wasn’t their problem. Idk about other towns but my bite-squad has about 4 options for restaurants. The communication between restaurant and Bite-squad is awful. I waited close to an hour for bite-squad to tell me that the restaurant wouldn’t accepted my order and they couldn’t get ahold of them. So I was credited that amount for the cancelled order. I was forced to use The only other Mexican restaurant on the app because I had to use the credit, no refund. Which charged me $9.25 for a cold small singular quesadilla with no sides. Not what was in the menu and not what I ordered but bite-squad doesn’t give a care about that. After sending customer service pictures of the item I still received no help at. Not even a credit to my account. I was told it was denied by a supervisor. My order total was around $50 for two items that were horrible and that’s money I will never get back thanks to Bite-Squad. **Developer response:** Hello Chas, we're very sorry we let you down! This is not at all the Bite Squad experience we strive for and we hate to see you go. If there's anything at all that we can do to make this right, please message us on Facebook or Instagram and we will be happy to assist. ### 1/5 — No regard for customer *2021-10-11, version 5.16.2* I had made an order around 3:30 pm in advance and set it to be delivered to me at 5:45 so me and my daughter could eat. At 5:30 I checked to make sure it was getting ready, and I see that the estimated time of arrival went up to 6:30. I was confused and concerned so I reached out to the customer service. They told me that my order is delayed, but that I could get refunded based on how late the delivery was. They wouldn’t tell me why it was going to be late. I called the restaurant and they had my food ready to go, and it was a 6 minute drive from the restaurant to my house. I contacted support again, and they claimed that they were having a hard time finding a driver. At 7:30, and 5 support agents later, they ended up marking my order as complete, yet the food was still at the restaurant. I contacted support and all they offered was a refund and a $5 credit. Don’t use BiteSquad, as they do not care about their customers. I waited nearly 2 hours after my scheduled time for delivery and ended up having to go pick it up myself with my 2 year old at nearly 8 o’clock at night. It was terrible customer service all around. ### 1/5 — The worst of the delivery apps *2021-09-11, version 5.16.1* Having 4.6 stars is baffling. The handful of times we've had orders not picked up, not delivered, or just flat disappear have all been on here. Once, I ordered food that was already taking over 1.5 hours, then the driver sat down the road for 30 minutes before my order was suddenly cancelled. This evening, we place an order, it's marked delivered when clearly not here. We're told the order is still at the restaurant and the driver "unreachable." Ok, fine, credited back and we replace the order, only to be contacted by bite squad a while later that "the restaurant can't make the order, they're too busy." I hope the restaurant just removes the service and switches to another one, because that sounds to me more like the restaurant isn't going to get screwed again and won't make it because it's a "duplicate" order. And sorry, but I'm not accepting food that's sat for an hour and a half by that point when it's not our fault. Now almost two hours later, figuring out where to eat and never using this service again. ### 1/5 — Hope you never require a refund *2021-08-26, version 5.15.22* I’ve used Bite squad for years and never had a problem until recently. First problem was two weeks ago. The app crashed as I was placing my order, I was charged, they claimed the order didn’t go through and that I had NOT been charged. I reordered since I was guaranteed the first order had not been charged to my account and I went ahead and asked them to cancel the first order just to be on the safe side. I checked my account a few days later and I had in fact been charged for both orders. I spoke to someone else, they said my order had been cancelled and a refund had been issued. I was told to wait 3-5 business days to be posted to my account. A few days later I placed an order that was later canceled due to the restaurant being too busy. Fine I know it isn’t bite squads fault, but I was still charged for the order. I waited a few days and contacted them again. They now claim that I was never charged for that first transaction even though the second person I spoke to said I would get a refund in 3-5 business days. They also wanted to give me bite squad credit for the order that had been canceled which I should have never been charged for in the first place. Now I have to go through my bank to dispute the transactions which is absolutely ridiculous. I never had a problem until I required a refund on orders I should have NEVER been charged for. Needless to say I will never use this service again. **Developer response:** Hi wmlachapis, we're very sorry to hear about this recent experience! This is not at all the Bite Squad experience we strive for and we hate to see you go. If there's anything at all that we can do to make this right, please message us at support@bitesquad.com and we'd be happy to help. ### 1/5 — Terrible Customer Service *2021-08-21, version 5.15.22* We had an awful experience last summer with Bite Squad during which we waited 3 hours for food that was supposed to take less than an hour and had multiple conversations with incompetent, helpless customer support, and, in the end, our food never arrived and yet we were still charged (ultimately we were able to get that charge reversed, but even that took some effort). Despite that (and shame on me for thinking it would be any better a year later), we just tried Bite Squad again today. After waiting nearly an hour, at right around the original delivery time, Bite Squad informed us that our order was cancelled, without any further explanation. We attempted to reach out to customer service via chat, but it took 5 minutes for us to even connect with anyone. Once we did, we were told that the restaurant was short staffed and not taking orders today. I get that that happens - especially these days - but what I find is completely unacceptable is that Bite Squad waited until the original time our food was supposed to be delivered to either find out that the restaurant wasn’t preparing Bite Squad orders and/or let us know that. Enough is enough. I have deleted this terrible app. **Developer response:** We're sorry we let you down, sjermama! This is not at all the Bite Squad experience we strive for and we hate to see you go. If there's anything at all that we can do to make this right, please message us at support@bitesquad.com and we'd be happy to help. ### 1/5 — Use DOOR DASH *2021-06-17, version 5.15.16* CONSUMERS BEWARE!!! this app took my money but as soon I placed the order, I get a text saying the food will now be an hour late. I needed to cancel because my son would be leaving for work before his meal even arrived. I spent 45 minutes of my day arguing with 3 different customer service idiots who lied telling me the driver was there but restaurant was late and that it was the restaurant refusing to refund. LIE LIE LIE! This is a small town. I called the owner. Lies! They didn’t have a driver available. I called them out, and told the customer service liar who then lied further by saying “oh well that driver left because the food wasn’t ready and now we are sending another one”. I had to get the owner of the restaurant involved who will now not EVER use them again. My son left for work. Cold food was delivered well over an hour late and no refund was given after 45 minutes of tryin to reason with lying fraudulent scammers. DO NOT USE THIS COMPANY!! Door dash is honest when they don’t have drivers available. They don’t lie and refuse to cancel an order that they can’t deliver as promised. Use DOOR DASH! Shameless scammers. ### 1/5 — 2 weeks and no refund *2021-04-09, version 5.15.12* UPDATE: after a total of 18 days I finally received my refund. If I could give this app 0 stars I would. The app is really trash. You can’t effectively communicate with customer service when issues arise. And the simple fact that the app said my food was delivered when in reality no driver had ever picked up the food from the restaurant is problematic. I’m sure had I not reached out to the restaurant who in turn reached out to bitesquad to create paper trail proof that my food was never picked up I may have never received any form of a refund. Not sure where my previous review disappeared to so I’ll just make another one. Still highly disappointed I had to wait 2 days for customer service to respond to me about a “delivered” order. Which was never picked up from the restaurant. I found this out by calling the restaurant myself when I couldn’t get a response from Bitesquad in a timely fashion. I was told by bitesquad I would have a refund in 3-5 days for fees and tip I was charged since I went to the restaurant and picked up the food myself. It’s been 2 weeks since I was told that, and still I have NOT received any form of a refund. ### 1/5 — 3rd Time Food Never Showed Up After Hours! *2021-04-07, version 5.15.11* We have ordered food and the food didn’t show up after waiting for hours. This time we called the restaurant to be sure the were open and received the order. They said they had received and it had been sitting there for over 25 minutes. Then, we reached out to Bite Squad - which took forever for them to respond - and they said don’t worry the driver was on their way they must’ve forgotten to updated their location. So again, we waited another 45 minutes. Then, they said that the driver was canceled and another driver was being assigned, we still waited. The restaurant had been closed for more than 30 minutes at this point, so our food was not coming or was sitting outside. Then, we asked if they were sure it was coming, they didn’t respond for another 30 minutes. Now we are tired and it’s much later than when we go to sleep. They eventually, after over explaining the situation, agree to a refund and - $15 credit.... for ruining one of my nights off work and now being too late to order anywhere else, ruining the mood and not to mention probably wasting food and a local restaurant’s time and money. Never ordering again! ### 1/5 — Horrible experience *2020-10-04, version 5.11.9* Just had a bad experience with Bite Squad and won’t be using them again. I am under the weather and not driving at the moment. I ordered food from a nearby restaurant. About an hour and a half after that I received a notification that my food had been delivered. No knock on the door, phone call or anything. I live in apartments so I’m wondering where it had been delivered to. Frustrated, I look for a number to call a rep, turns out you can’t speak on the phone with them. I had to chat with someone at this point I’ve been waiting on food for 2 hours. The chat took longer than I would’ve liked. I was told by a rep via chat that the order was completed but not delivered. They issued a refund which was nice but I’m left with no food after waiting so long. I call the restaurant and turns out it was never picked up. This company should work on communication. I order from another popular company and never have issues. I’m provided with the name of the person delivering my food as well as their contact info. Also, I can pick up the phone and speak with a rep at anytime. Please work on this for future customers. I won’t be back. ## Most praised reviews (10 highest-rated) ### 5/5 — Standards *2019-12-20, version 5.8.2* The app makes it difficult to chat with agents. They can be as late as they want without no real reasonable standard. The customer suffers when they do not double check our orders. The driver sat outside before picking up my food and after. While there has been times when BS has rectify my situation BUT when you are eating a dry salad because there is no dressing or something 🤦🏻‍♀️ this last time (separate situation is too much ) there should be standards and I would rather the driver pick my food up Update: Delivery time has been better but I recently canceled my membership when I was expected to add extra food for example 1x I ordered a $15 dollar order but I was told I needed to order 28$ extra. That is not cool because I order a lot. My other frustration is there seems to always be break down of communication with the restaurant & bitesquad. BS updates the menu sometimes there is good descriptions others there is not. I literally ordered based off of the description online for me to get something that I purposefully made sure did not come with it. Why would I need to specify extra when it’s written so well? The restaurant says it because BS did not properly specify BS says it’s the restaurants fault. I have ordered everyday for a week because I have been sick. I am over it, I should not have to deal with a constant tug of war on basic things. No food tonight I guess **Developer response:** Hi there! We greatly appreciate the feedback, and are always working to fix the issues our customers tell us about. I'm terribly sorry to hear about your most recent experience, and if you reach out to our customer support live chat they'd be happy to take a look at your account to rectify these problems. We look forward to better serving you in the near future! ### 5/5 — Love the detailed updates! *2019-05-28, version 5.6.0* I’m lazy about writing reviews, but I’m a huge fan of how detailed the updates are of each step in the process. I tend to worry about whether or not my food has been sitting before it’s picked up, and Bite Squad gets that. They say they don’t even call in the order until a driver is available. Then they give details on what might be taking extra time, such as if the food itself is taking longer than expected, but that the driver is there and waiting. All this transparency gives me peace of mind. So I just wanted to leave this review saying I appreciate that! So far so good in all other areas as well. I also haven’t had ANY driver call me with questions I’ve already answered in my detailed directions. This is a big deal to me and has in the past been a source of frustration with Uber Eats. The pictures are also great. They do something with them to make them look even more appetizing, and I love it. Great work all around, Bite Squad! ### 5/5 — REALLY FAST! *2018-06-09, version 5.1.70* These folks took over chow cab in my area the app was a bit glitchy during the sign up switch over process eg my address “wasn’t complete” even though it was auto filled and all the fields were correct had to restart the app twice. But after that it was fine. My only other suggestions would be to ask for customers to upload or provide photos of some of the meals offered from each restaurant. Also had an issue with a driver not being able to find my house (certain GPS) give strange directions, they called but from a blocked number and I couldn’t call back and was having a hard time trying to find a contact # but the driver ended up calling 5 min later so it wasn’t an issue but the ability to contact the driver to help is important so they can work on that. As far as service is concerned they are VERY fast (average 30 min) and reliable the drivers have all been very nice. The other service would take an hour or more to deliver and often times were even later than the hour plus the company said it would take. I’m ultimately extremely happy with the change over and hope they stay in our area. **Developer response:** Thank you! We will keep making you happy! ### 5/5 — WELL, THIS IS A GAME CHANGER! *2018-02-25, version 1.43* I love everything about this app & service. I had the best Thai food for lunch today, from an amazing restaurant, delivered to my front door, faster than going to get it myself. Of course, I could have had breakfast from IHOP, sliders from any of the bbq joints, Greek pita gyros, Indian food, cheeseburgers and fries with a chocolate shake, lasagna from one of the 20 different Italian places, or anything I wanted from the 20 different Mexican restaurants, or Chinese restaurants. I can (I do) peruse the menus from whatever place serves the kind of food I feel like eating at Exactly that moment. I am never eating another bite from a chain pizza place again. Ever. I deleted about 10 apps since I have Bite Squad now, like Dominos, Pizza Hut, Jimmy Johns, PaPa Johns, etc.... I AM “GARBAGE FOOD” FREE FINALLY. Faster, better, cheaper, better, nicer, better, easier, better, than any food you are having delivered now. It’s one of those rare things that make you say, “There’s no way to top this. It could not be better.” Thank you, and congratulations. Peace, Love, & Kindness ### 5/5 — A better food experience. *2018-01-18, version 1.40* I see a lot of complaints and I think they are probably legitimate but it would be easily fixed with better logistics and maybe more drivers as I have experienced some similar though not as drastic issues and have always been adequately taken care of with discounted orders next go around. Lately I haven’t had any complaints as far as time or any missing items (only happened once). A big recommendation would be for all parties; consumers, restaurants and bite squad: “Stop putting items on the menu/ordering items on menu that will not travel well” it just is aggravating and is why as someone who has worked in the culinary industry for several years I simply avoid. This is a great app but there will always be hiccups and need for improvement. That said this is a great app for when I am just to tired to cook or don’t have time and know it will be a bit before I can eat. It is a hundred thousand times better than chef shuttle (at least from a consumer stand point). ### 5/5 — Bite Squad has the "best service" in its industry, there is no competition. *2017-12-29, version 1.36* words can't describe the superb experience i had with my first Bite Squad order. I just finished eating chili's, i didn't even have to leave my house or move a muscle "very convenient". Bite Squad delivery process and app function was exceptionally fluent and coherent. I was able to watch every step of my order status, from when i placed my order until the lovely driver handing me my food. I want to personally thank and congratulate Mr. Kian Salehi and his team for a remarkable finished product. If Bite Squad had a stock i would definitely invest in it right now as their future is looking extremely bright. I truly hope more restaurant locations around the world begin to participate in the Bite Squad service and to be completely honest i don't see Grubhub or Seamless to be of any competition at all. They are very limited and majority of the restaurants they do have access to, are not the mainstream restaurants normal American's love and are a custom to. Which is why i no longer need them "hint"(deleted). ### 4/5 — AMAZING STAFF, let me help you out. *2020-04-22, version 5.10.1* I have been using bite squad a lot. The drivers are ALWAYS friendly. During this quarantine, I know they are still out there doing their jobs. I worked in the cardiac cath lab, and open heart surgery for 23 years. I have been making surgical masks. Today I asked my delivery lady, Shannon (who’s been here before) if you guys would like to have some. I know that it has to be a bit concerning for them. I would not call bite squad or ask for a delivery if I even thought I was sick. I would like to help out by supplying masks. I’m getting faster at making them, I have TONS of fabric. It’s 100% cotton, double lined, it also has a piece of pipe cleaner in the top for those of us she wear glasses. If someone could call me, I can talk a little more about helping out. There tie on, they are reversible, and washable. They are in my opinion. the best mask a person can wear. I have Shannon my delivery lady my name and number. ### 4/5 — Great service with a few support flaws. *2018-06-05, version 5.1.57* So far we’ve tried a lot of delivery services. Bite Squad seems to excellent choice and have the best delivery drivers of the bunch. The last app update has greatly improved the UI, but after an experience today I would say it has some flaws. I accidentally tapped the place order button today without having my full order in the cart. There wasn’t any confirmation or anything. I quickly tapped the get help button to get it cancelled as quickly as possible. The dialog that comes up allows you to send a message, but there’s no indication where that message will go, or how you’re even going to get a response. I waited a few minutes and ended up going to the website with live chat and trying it. By this time it was too late to cancel according to the chat (DoorDash has offered to contact the restaurant and cancel, so something needs to be improved here). Finally after the chat was over and I was told I was SOL, I get an email to the original message I sent in the app. I was able to get some stuff added to the order but it could have been smoother. There needs an explanation of how the get help button works or live chat in app. Also, follow what I mentioned about DoorDash and offer to contact the restaurant. It was my fault for pushing the button, but it’s not my fault that it was so difficult to contact you, it was too late by the time I did. **Developer response:** Thank you! We will keep making you happy! ### 4/5 — good service for certain foods *2018-02-07, version 1.43* I was quoted a long delivery time so I was expecting a wait. What I wasn't expecting was a long wait from the time the food was ready. It took 45 min from the time the app said my food was ready to be picked up to delivery. Since you can track the drivers, it was clear that he must have delivered someone elses food first, but it wasn't in the same direction as me; this other order was not on the way. Since there could be a long delay, I will limit my orders to foods that will last awhile: salads and soups. I dont think I will even trust burgers and fries because those will get soggy after sitting for 45 min. The soup that I had ordered was still hot and yummy. The pizza was good, the pasta was not (all from same restaurant). On a high note, the driver was friendly and courteous. And the delivery fee is small for a service that delivers more than pizza when I have no time to get it myself. ### 4/5 — The best food delivery service, by far *2018-01-21, version 1.40* The app can be a little quirky, but the service is excellent. In my area, there are 5 or 6 food delivery companies, and I’ve tried them all (Except GrubHub, because they don’t want my business). Bite Squad drivers are always affable, and estimated delivery times are almost always close to reality. On those rare occasions when something goes wrong, Bite Squad is always proactive about making things right. I’ve probably ordered from Bite Squad 40 or more times, and I’ve never come away with a bad taste in my mouth. Pun intended. Some of the restaurants definitely charge unreasonable delivery fees, but the answer to that is simple - order from a different restaurant. Regarding the app, the most persistent problem is missing menu options. For example, a menu description might say that a certain item includes 2 side items, but the app only gives the option to select 1. The workaround is simple - just put the second side item in the comments. That has always worked for me. I’ve never really had any more serious problems with the app. I have watched the app get better over time, and I see no reason to expect that the refinements won’t continue. I realize the review is supposed to address only the app, but since the app is only used to access the service, I chose to review both. I hope it’s helpful. **Developer response:** Thank you! We will keep making you happy! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*