# Bites Card > Loyalty program app for managing points and vouchers with updated login procedures. (iPhone/iPad app by The Food Purveyor.) - Source: https://appshunter.io/ios/app/bites-card/id1352923502 (this page in markdown: same URL + `.md`) - Developer: [The Food Purveyor](https://appshunter.io/developer/1352923501) - Category: Shopping - Price: Free - Rating: 2.10/5 from 17 App Store ratings · 86 written reviews indexed - Age rating: 4+ - Requires: iOS 14.0 · 10 MB - Languages: American English - Released: 2018-03-21 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/bites-card/id1352923502/reviews.md ## What is Bites Card? # New App Update We would like to inform that with this new app update, we will need all members to update email address and phone number contact once with new login and reset password. Especially for members who previously login using Facebook, Google or Apple ID. This is part of contact information update requirement practise for us to serve you better. We seek for your kind understanding while we move towards better user experience and services. Important: Kindly do not create new Bites account if you already have existing Bites account. We are not able to sync accounts or transfer Bites points or vouchers. Kindly reach out to us at contactus@thefoodpurveyor.com for us to assist you. Bites app currently support IOS - IOS 14.0 and above. Internet connection required while trying to login in to Bites App. ### Q1: I login Bites App using Facebook OR Google previously. What do I need to do now? Step 1: Select login option Facebook / Google OR Others for Apple ID Step 2: Enter email address associated with your Facebook OR Google. Click ‘NEXT’. Step 3: You will receive a ‘Bites by The Food Purveyor - Reset Password’ email from us. Click the link and reset a password you prefer. If Bites email not found, please try checking ‘Junk Mail’. Step 4: You can now re-launch the Bites app to login using email address and new password you created. All points and e-vouchers will remain and not affected. ### Q2: I login Bites App using Apple ID previously, what do I need to do now? Step 1: Select login option ‘Others’ for Apple ID Step 2: Click ‘Contact Us’ and provide us your email address associated to Apple ID and mobile number used for the same Apple ID. Step 3: We will send you reset password email. You will receive a ‘Bites by The Food Purveyor - Reset Password’ email from us. Click the link and reset a password you prefer. If Bites email not found, please try checking ‘Junk Mail’. Step 4: You can now re-launch the Bites app to login using email address and new password you created. All points and e-vouchers will remain and not affected. ### Q3: I see ‘Error Code: 500’, What do I do now? Step 1: ‘Error Code: 500’ means you have entered incorrect email address OR the email address is not the one used to register Bites membership previously. Step 2: Kindly check all alphanumeric spelling is correct OR try another email. (Hint: from work email or others) Step 3: If you have tried a few emails and still cannot recall which email address you used before, Kindly reach out to us at contactus@thefoodpurveyor.com and provide your mobile number for us to assist you. Step 4: We will send you reset password email. You will receive a ‘Bites by The Food Purveyor - Reset Password’ email from us. Click the link and reset a password you prefer. If Bites email not found, please try checking ‘Junk Mail’. Step 5: You can now re-launch the Bites app to login using email address and new password you created. All points and e-vouchers will remain and not affected. ### Q4: I login using Bites App using email address previously. What do I do now? Step 1: Once you update Bites App, you are required to login again with password. Step 2: If you forgot password, please click ‘Forgot Password. If you see ‘Error Code: 500’, kindly refer Q3 above. Step 3: You will receive a ‘Bites by The Food Purveyor - Reset Password’ email from us. Click the link and reset a password you prefer. If Bites email not found, please try checking ‘Junk Mail’. Step 4: You can now re-launch the Bites app to login using email address and new password you created. All points and e-vouchers will remain and not affected. ## Key features - Contact information update - Password reset - Login with email and new password - Preserves points and e-vouchers - iOS 14.0+ compatibility - Internet connection required for login ## Recent user reviews (10 of 86) All indexed reviews: https://appshunter.io/ios/app/bites-card/id1352923502/reviews.md ### 1/5 — Unable to register. Don’t download this app. *2025-12-21, version 3.0.55* Dear Bites, I am unable to register my account as the app continuously couldn’t send the otp number to my handphone. The fact that this issue was seen since two years back and is still an issue today is very concerning. Many customers are downloading this app as your app is supposedly linked to many highly visited grocery stores and they can’t even use it well. Please resolve your app’s issues for the sake of the customer and their experience using your app. Thank you. ### 1/5 — Can’t log in anymore *2025-04-21* Really annoying - it now forces mw to enter my password whenever I try to use my app at the checkout. When there is a queue, it is just too bothersome to go through Forget Password. When I try to reset my password, the password manager saves my password but the app does not recognise this; and it is a pain having to navigate to the password manager to retrieve it. Giving up now after about 4 tries to reset password **Developer response:** Hi, we understand your frustration and regret that this has caused you any inconvenience. Could you kindly email us at contactus@thefoodpurveyor.com with your registered email/mobile number so we can assist you further? Thank you for your understanding. ### 3/5 — Apple Wallet *2025-01-01, version 3.0.44* Allow us to add the bites card to Apple Wallet. Won’t that make everything simpler? Also, the app needs a major redesign, as it’s way too cluttered, especially compared to other similar apps out there. ### 1/5 — Difficult to navigate *2024-08-09, version 3.0.38* This app is one of the hardest and most confusing way to navigate to me. I can’t even figure out how to log in to be honest. It tells me I have to log in but I can’t locate where that is. Is a nightmare to use. I use a photo of my membership barcode to scan during purchases but when I want to find out and redeem my points now it is so difficult to access ### 1/5 — Impossible to update any info *2024-08-04, version 3.0.36* not user friendly in terms of allowing user to update their profile or details. No indication in appstore to update the app, most of the functions or new promotions have problem loading. Staff blame it on poor internet signal and blame user for not relogin in. After re-login nearly half of points expired and gone. Frustrated. ### 5/5 — Apps was good! *2024-08-01, version 3.0.36* Maybe i’m the new user of this apps. However since i have been installed and using it, the apps is user-friendly. Easy to track your transactions history & rewards. The rewards will update into apps within half an hour after purchase. It’s good & nice! ### 1/5 — Unable to login after App update - Zero star *2024-01-13, version 3.0.23* The system now auto logout existing member. All your registered email address and mobile no. unable to retrieve your existing membership. When tried to register new membership, a note stated that mobile / email address already in used. So, new purchase unable to get points. Existing accumulated points gone. Just like that! I see no sincerity of this merchant to reward your long standing customer. Shame on you to even have this app in the first place. ### 1/5 — Super lousy apps, never ever receive OTP upon sign up *2023-06-03, version 3.0.10* Super lousy ### 3/5 — Verification *2023-04-12, version 3.0.9* I’m still not able to verify my H/p number. After just 5 weeks the “customer service” reverted on my feedback with the usual answer. Log out from your profile and delete the app. Once done download it again and it should work. If it still doesn’t work please contact us again. Obviously I did all this prior to contacting them, and how can it take 5 weeks to revert on a simple message. I suggest you either close down your customer service or do it properly. By the way I won’t bother anymore about this verification, as your competitor seems to overtake you in your blind angle with a better solution. ### 1/5 — Useless apps *2023-03-27, version 3.0.8* This is apps is so useless to the point I just gave up on using it. It requires update all the time and forced user to log out, once you didn’t realise then you’ll have to stand in front of counter before you pay and waste time on logging in again and again. Until lately they disabled the option of Google and FB log in, great now they ask you to send email to request for switching your acc info but no reply has been updated since month ago. All the points I’ve collected just vanished because of their stupid policy 👎 I don’t usually go on App Store to give any review, but here’s my 1 star for you. ## Frequently asked questions about Bites Card ### What do I need to do if I previously logged in with Facebook, Google, or Apple ID? You will need to update your email address and reset your password. Select your previous login option (Facebook, Google, or 'Others' for Apple ID), enter your associated email, and follow the link in the reset password email to create a new password. Your existing points and e-vouchers will remain unaffected. ### What should I do if I encounter 'Error Code: 500'? This error typically means you've entered an incorrect email address or an email not associated with your previous Bites membership. Double-check your spelling or try alternative email addresses you might have used. If you're still unable to log in, contact customer support with your mobile number for assistance. ### Is the app free to use? Yes, the app is free to download and use. The description does not mention any costs associated with using the app itself, though it is part of a loyalty program where points and vouchers are earned. ### What are the compatibility requirements for the app? The app currently supports iOS devices running iOS 14.0 and above. An active internet connection is required to log in to the app. ### Will my existing Bites points and vouchers be lost after the update? No, your existing Bites points and e-vouchers will not be affected by the update. They will remain with your account after you successfully update your contact information and reset your password. ## Version history (last 5 releases) ### 3.0.53 — 2025-08-13 + Minor bug fixes and performance enhancements. ### 3.0.52 — 2025-08-04 + Minor bug fixes and performance enhancements. ### 3.0.51 — 2025-07-21 + Minor bug fixes and performance enhancements. ### 3.0.50 — 2025-05-27 + Minor bug fixes and performance enhancements. ### 3.0.49 — 2025-04-10 + Minor bug fixes and performance enhancements. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*