# Bites Card — user reviews > 86 indexed App Store user reviews of Bites Card by The Food Purveyor, rated 2.10/5 from 17 ratings. - Source: https://appshunter.io/ios/app/bites-card/id1352923502/reviews - App overview in markdown: https://appshunter.io/ios/app/bites-card/id1352923502.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 3 · 2★ 1 · 1★ 10 ## Newest reviews (15 of 86) ### 1/5 — Poor *2022-12-17, version 2.11.6* Unable to register - poor app ### 1/5 — Very little point to this app… *2022-11-06, version 2.11.3.1* Cannot shop online via the app, which is what you’d expect from any sizeable supermarket. ### 1/5 — This App Bites! Such a Scam Loyalty Program *2022-09-15* I used to spend a lot on groceries at Village Grocer and Ben's Independent Grocers, which is under the same ownership as the Bites program. But their program is a scam, because they do not display when your points expire in the app. No one checks their emails anymore. This loyalty program bites. Be honest and show customers when their points expire so that they can redeem them in time. Expiring our points while making it impossible for us to check when and how much of our points will expire is just a very dishonest move. I have stopped shopping at Village Grocer and Bens and moved all my grocery shopping elsewhere such as to Grab and Jaya Grocer. ### 1/5 — App opens to a blank white screen *2022-09-11, version 2.11.1* I’ve actually been using a screenshot of the barcode from the previous version of the app to collect points all this time. The app itself has not worked for me even previoualy. Takes forever to open and load until one of the cashier at Village Grocer suggested to screenshot the barcode to be scanned at payment. Else the app takes forever to even load. Now i want to login but app only showing a blank white screen with NOTHING ON IT. Please fix this or find a more competent developer who can improve on it. ### 1/5 — Failed to serve the purpose *2022-08-28, version 2.11.1* Crashes every time i want to log in or check my reward. Not a friendly app at all. Lack in UI interface. Its 2022, this thing should not be a problem anymore. If you couldn't find any better app developer to do this for you. I could suggest some people who can actually create an app. ### 1/5 — I don’t know why I even bothered using this app *2022-03-23, version 2.10.3* Worst app I’ve used so far! After countless attempts of restarting my phone, deleting the app and re-downloading it, the app won’t even load and will only show a blank white screen upon opening it, which will then proceed to crash… ### 2/5 — Help *2021-11-13* I can’t be a membership something wrong can you fix it ### 1/5 — App keep crashing *2021-10-19, version 2.10.1* Frequent shopper at village grocer and BIG. The app has been acting up lately, unable to show member barcode to collect points, and redemption is impossible. I have redeemed voucher which near due as I was unable to get the app and barcode load at the cashier during check out. This is disappointing, there’s no point of offering loyalty rewards to retain customers if it’s doesn’t even function properly. ### 1/5 — Not an app review, but for online grocery purchase *2021-08-16, version 2.10.1* I have never tried their app before but guessing from my experience purchasing grocery from them, it must be a terrible experience! I purchased groceries from Bites’ website for the first time and it would be my last. They took 7 days to refund my money when their FAQ mentions 3-5 days. They didn’t bother to reach out to me and I tried calling customer service and it never got through! I had to blackmail them saying I’d bring this to the Ministry of domestic trade and consumer affairs for false advertising, then they automatically refunded to my ewallet! I can’t believe the blatant disrespect they have for customers. So I won’t recommend Bites’ service at all ### 1/5 — Terrible *2021-08-03, version 2.10.1* What could have been achieved by giving a simple physical card, these people wanna complicate life for everybody and make us download an app. And after two years of the app constantly making troubles not loading when we are at the counter, this app suddenly doesnt recognise my emails or my logins. Terrible! The only reason im giving 1 star is because giving 0 stars wasnt a bloody option!!!! ### 1/5 — White screen problem. *2021-08-02, version 2.10.1* After the last update, I cannot open the Bite application. Every time, I click, it just go to a white screen. I tried restarting my phone but it still goes to a white screen. I’m unable to check my points. ### 1/5 — Slow and non-functional *2021-08-01* This app constantly shows a blank white screen. Imagine when users have points expiring and due to the app’s bug, they had to have their points burnt without getting any compensation as return. It would be so saddening to hear isn’t. Definitely requires much more improvement. Sorry, you have let me down, app developer team of The Food Purveyor Group of companies! If you appoint contractor, maybe it’s time for you to switch to another app developer then. ### 1/5 — All time low *2021-07-24, version 2.9.0* Please get your app fixed! Its causing serious inconvenience to those who actually uses it. I get bumped out every time i tapped in. How is this happening to such a simple app?! Not being able to view my own profile, the app keeps crashing. You need to step up ### 1/5 — Constant bugs in this app *2021-07-10, version 2.9.0* Can’t open it when I’m at the cashier to utilise my point. Luckily i took a screenshot of the barcode once, when the app was working, so i can collect points, but I can’t use them! Not only that, now when i click on ‘my profile’, the app just shuts down! ### 1/5 — No user *2021-06-21, version 2.8.51* I would rather used a membership card than apps. I’ve tried to open the apps, but it turns out only the blank screen. Can I know is there anyway to fix it? Even though I deleted the apps and download again, forgotten password, change password, it will still showing login failed. What had happen to this apps? ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to register. Don’t download this app. *2025-12-21, version 3.0.55* Dear Bites, I am unable to register my account as the app continuously couldn’t send the otp number to my handphone. The fact that this issue was seen since two years back and is still an issue today is very concerning. Many customers are downloading this app as your app is supposedly linked to many highly visited grocery stores and they can’t even use it well. Please resolve your app’s issues for the sake of the customer and their experience using your app. Thank you. ### 1/5 — Can’t log in anymore *2025-04-21* Really annoying - it now forces mw to enter my password whenever I try to use my app at the checkout. When there is a queue, it is just too bothersome to go through Forget Password. When I try to reset my password, the password manager saves my password but the app does not recognise this; and it is a pain having to navigate to the password manager to retrieve it. Giving up now after about 4 tries to reset password **Developer response:** Hi, we understand your frustration and regret that this has caused you any inconvenience. Could you kindly email us at contactus@thefoodpurveyor.com with your registered email/mobile number so we can assist you further? Thank you for your understanding. ### 1/5 — Difficult to navigate *2024-08-09, version 3.0.38* This app is one of the hardest and most confusing way to navigate to me. I can’t even figure out how to log in to be honest. It tells me I have to log in but I can’t locate where that is. Is a nightmare to use. I use a photo of my membership barcode to scan during purchases but when I want to find out and redeem my points now it is so difficult to access ### 1/5 — Impossible to update any info *2024-08-04, version 3.0.36* not user friendly in terms of allowing user to update their profile or details. No indication in appstore to update the app, most of the functions or new promotions have problem loading. Staff blame it on poor internet signal and blame user for not relogin in. After re-login nearly half of points expired and gone. Frustrated. ### 1/5 — Unable to login after App update - Zero star *2024-01-13, version 3.0.23* The system now auto logout existing member. All your registered email address and mobile no. unable to retrieve your existing membership. When tried to register new membership, a note stated that mobile / email address already in used. So, new purchase unable to get points. Existing accumulated points gone. Just like that! I see no sincerity of this merchant to reward your long standing customer. Shame on you to even have this app in the first place. ### 1/5 — Super lousy apps, never ever receive OTP upon sign up *2023-06-03, version 3.0.10* Super lousy ### 1/5 — Useless apps *2023-03-27, version 3.0.8* This is apps is so useless to the point I just gave up on using it. It requires update all the time and forced user to log out, once you didn’t realise then you’ll have to stand in front of counter before you pay and waste time on logging in again and again. Until lately they disabled the option of Google and FB log in, great now they ask you to send email to request for switching your acc info but no reply has been updated since month ago. All the points I’ve collected just vanished because of their stupid policy 👎 I don’t usually go on App Store to give any review, but here’s my 1 star for you. ### 1/5 — Frustrated users *2023-02-26, version 3.0.5* During the payment, I suddenly realised the apps were logged out (maybe after an update). Developers should have additional user confirmation, such as using a phone number as ID, instead of fully relying on apps. It's quite embarrassing, especially when the queue gets so long and there is no internet coverage. Hance, I couldn't collect the point. ### 1/5 — ログインできなくなった *2023-02-16, version 3.0.4* 急にログインできなくなった。めちゃくちゃポイント貯まってたのに悲しい。 再登録するにも電話番号登録されてるから出来ない。 ### 1/5 — Rubbish. *2023-01-21, version 2.11.6* Constantly asks me to log in every single time. And a current glitch that crashes the app everytime I launch it. Frustrating. And there’s no other way to claim points without the app unless you screenshot the barcode. So so so glitchy….. ## Most praised reviews (10 highest-rated) ### 5/5 — Apps was good! *2024-08-01, version 3.0.36* Maybe i’m the new user of this apps. However since i have been installed and using it, the apps is user-friendly. Easy to track your transactions history & rewards. The rewards will update into apps within half an hour after purchase. It’s good & nice! ### 5/5 — Five stars. *2019-10-12, version 2.8.30* Useable. Very convenient. ### 5/5 — Easy Apps *2018-06-02, version 2.0.8* Very easy app. If user having problem not activate, might be because not activate the link given inside the email. Please open the email that you registered for FB / Google & do click the link given inside the email for activation. Then wallaa.. the app is ready to go 😉 ### 4/5 — 急に使えなくなった *2021-02-21, version 2.8.50* マイページへ移動しようとすると落ちる。今までは順調に使えていたのに。 ### 4/5 — Crash at first but functional *2019-12-29, version 2.8.39* Frustrating at first as had to try filling in info many times with no letters comes out and password not recognized. After delete app and redownload, app functions well. Love the interface. Smart app and i command idea for app instead of issuing card. ### 4/5 — To have option to update later *2019-07-04, version 2.8.14* I’m unable to scan to get points when I was opening the apps to scan at cashier counter. It always force me to update first before able to open the apps. In order not to create chaos in the long queqe behind me, I have to forego to accumulate the points. ### 3/5 — Apple Wallet *2025-01-01, version 3.0.44* Allow us to add the bites card to Apple Wallet. Won’t that make everything simpler? Also, the app needs a major redesign, as it’s way too cluttered, especially compared to other similar apps out there. ### 3/5 — Verification *2023-04-12, version 3.0.9* I’m still not able to verify my H/p number. After just 5 weeks the “customer service” reverted on my feedback with the usual answer. Log out from your profile and delete the app. Once done download it again and it should work. If it still doesn’t work please contact us again. Obviously I did all this prior to contacting them, and how can it take 5 weeks to revert on a simple message. I suggest you either close down your customer service or do it properly. By the way I won’t bother anymore about this verification, as your competitor seems to overtake you in your blind angle with a better solution. ### 3/5 — Can’t login *2022-05-30, version 2.10.3* After registering, you can’t login. This app is totally useless. PS I could suddenly login next day ### 3/5 — Works but is generally a web wrapper *2021-10-31* Why restrict features to this web wrapper of an app when you could offer users the same utility in a mobile browser? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*