# bitnamic CONNECT — service collaboration solution > Mobile collaboration solution for industrial maintenance and remote expert assistance. (iPhone/iPad app by Bitnamic GmbH.) - Source: https://appshunter.io/ios/app/bitnamic-connect/id1073984223 (this page in markdown: same URL + `.md`) - Developer: [Bitnamic GmbH](https://appshunter.io/developer/1073984222) - Category: Utilities, Productivity - Price: Free - Age rating: 4+ - Requires: iOS 15.0 · 5 MB - Languages: English - Released: 2017-03-21 - Data updated: 2026-06-01 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/bitnamic-connect/id1073984223/reviews.md ## What is bitnamic CONNECT? Master challenges in industrial maintenance with bitnamic CONNECT, the app for mobile collaboration worldwide. The smart service solution bitnamic CONNECT offers a wide set of features and modules to handle daily challenges in maintenance and service efficiently. Communicate with experts location-independently via video session, exchange messages and media, analyze 3D models and much more! All you need is a smartphone, tablet or notebook with an internet connection. In addition, bitnamic CONNECT can also be used in combination with augmented reality and mixed reality smart glasses - such as models from RealWear and Vuzix or Microsoft HoloLens 1 & 2. Remote Maintenance With Remote Maintenance, service technicians on site and experts from all over the world can be linked digitally. The software, which was specially designed for industry, connects both participants in an interactive video conference. • Open an online audiovisual session with an expert or other users from your contact list • Video sessions with anonymous participants are also possible using a combination of service number and password • Use the integrated laser pointer to point out specific elements • Take snapshots of the video session in progress and add annotations for better understanding • Exchange documents such as photos, videos, documents, etc. • Illuminate hard-to-see areas with the integrated flashlight • The expert can share his screen, too • Invite additional participants to an ongoing session and host a multiconference • Recall past sessions online at any time in the service case history • Incl. embedded mobile optimization and automatic reconnection (the video session is not interrupted) 3D Manager The 3D Manager makes it possible to explain and analyze complex components without making them permanently available. • Easy to use (no previous knowledge required) • Upload 3D/CAD models that can be retrieved quickly after one-time conversion • Use a variety of helpful tools for viewing and manipulating 3D models (including zoom, transparency slider and adjustable exploded view) • Add colored annotations to 3D models • Synchronous, interactive access from both participant sides during a Remote Maintenance session • Optimized for use on mobile devices • Data protection: No storage of data on the end device Instant Messenger Exchanging messages and media via our instant messenger leads to fast troubleshooting in many service cases - even before the actual Remote Maintenance session. • Use all the functions of well-known instant messaging services to communicate with experts, colleagues or other users (asynchronous sending/receiving of messages and media, status update, etc.). • Open group chats for even more efficient knowledge sharing • Take a look at your contact list to see instantly which experts or technicians are currently available • Optimized for use in industrial environments • SSL-encrypted data exchange (GDPR-compliant) Instructions Instructions can be created in advance and accessed by technicians on site to solve problems independently. • Easily create, edit, and walk through step-by-step instructions • Manual control of instructions (work at your own pace) • Automatically share instructions with all experts and technicians on your team Session scheduling Organize and plan work processes and meetings even better with the session scheduling module. • Create as many online meetings as you need • Invite team members from your contact list or add external participants via email invitation • Use the module, e.g., for regular team meetings, product demonstrations, customer presentations, online trainings, further education or for the organization and execution of commissionings The operation of bitnamic CONNECT is very simple and intuitive. The smart service solution is available in multiple languages. ## Key features - Remote video sessions with experts - 3D model analysis and annotation - Instant messaging with media exchange - Group chats for knowledge sharing - Smart glasses integration (AR/MR) - Service case history recall - SSL-encrypted data exchange ## Recent user reviews (1 of 1) All indexed reviews: https://appshunter.io/ios/app/bitnamic-connect/id1073984223/reviews.md ### 4/5 — Sympa *2020-05-28* Pratique quand on se fait aider dans un domaine qu’on ne maitrise pas. Boca😉 ## Frequently asked questions about bitnamic CONNECT ### What is bitnamic CONNECT? bitnamic CONNECT is a mobile application designed for industrial maintenance and service collaboration. It enables users to connect with experts remotely via video, share files, and analyze 3D models to resolve technical challenges efficiently. ### Can bitnamic CONNECT be used with smart glasses? Yes, bitnamic CONNECT is optimized for use with augmented reality and mixed reality smart glasses, including models from RealWear, Vuzix, and Microsoft HoloLens 1 & 2, enhancing remote assistance capabilities. ### How does the Remote Maintenance feature work in bitnamic CONNECT? The Remote Maintenance feature allows on-site technicians to connect with global experts through interactive video conferences. Users can utilize features like a laser pointer, annotations on snapshots, and screen sharing for clear communication. ### Is bitnamic CONNECT suitable for complex component analysis? Absolutely. The 3D Manager module within bitnamic CONNECT allows for easy explanation and analysis of complex components using uploaded 3D/CAD models, with tools for zooming, transparency, and annotations. ### What are the messaging capabilities of bitnamic CONNECT? The Instant Messenger provides asynchronous messaging and media exchange, similar to well-known services. It also supports group chats and displays user availability, facilitating quick troubleshooting and knowledge sharing. ### Is my data secure with bitnamic CONNECT? Yes, bitnamic CONNECT ensures data protection. The Instant Messenger uses SSL-encrypted data exchange, and the 3D Manager avoids storing data on the end device, ensuring GDPR compliance. ### What devices are compatible with bitnamic CONNECT? bitnamic CONNECT is available for iPhone, iPad, and iPod devices. It requires an internet connection for its features to function. ### How often is bitnamic CONNECT updated? The application was last updated on July 7, 2025, with version 4.2.2. This indicates a commitment to ongoing development and improvements for the service. ## Version history (last 5 releases) ### 4.2.2 — 2025-07-07 We are constantly working to improve our app. With the latest updates, we ensure greater stability and performance so that you can enjoy an even better user experience. ### 4.2.1 — 2025-06-27 We are constantly working to improve our Amazone Service App. With the latest updates, we ensure greater stability and performance so that you can enjoy an even better user experience. ### 4.0.4 — 2024-02-19 Improved performance and bug fixes ### 4.0.3 — 2023-12-12 - Bug fixes & improved performance ### 4.0.2 — 2023-04-18 - Bug fixes, improved performance and startup of the application ## Apps similar to bitnamic CONNECT | App | Rating | Price | Category | | --- | --- | --- | --- | | [RekersSimplyConnect](https://appshunter.io/ios/app/rekerssimplyconnect/id6445813897) | — | Free | Utilities | | [Schüco FRS](https://appshunter.io/ios/app/schuco-frs/id1318131776) | — | Free | Utilities | | [Field Service Debrief Mobile](https://appshunter.io/ios/app/field-service-debrief-mobile/id1620511725) | 5.0 (1) | Free | Utilities | | [LISEGA Support Assessment](https://appshunter.io/ios/app/lisega-support-assessment/id6449251806) | — | Free | Utilities | | [Girbau WIFI Setup](https://appshunter.io/ios/app/girbau-wifi-setup/id1559693900) | — | Free | Utilities | | [2G-ID Authenticator](https://appshunter.io/ios/app/2g-id-authenticator/id1658285212) | — | Free | Utilities | ## Related topics [bitnamic connect](https://appshunter.io/ios/topics/bitnamic-connect) · [bitnamic gmbh](https://appshunter.io/ios/topics/bitnamic-gmbh) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*