# BitOasis: Buy Bitcoin & Crypto — user reviews > 37 indexed App Store user reviews of BitOasis by BitOasis Technologies FZE, rated 4.50/5 from 529 ratings. - Source: https://appshunter.io/ios/app/bitoasis-buy-bitcoin-and-crypto/id1521661794/reviews - App overview in markdown: https://appshunter.io/ios/app/bitoasis-buy-bitcoin-and-crypto/id1521661794.md - Rating breakdown: 5★ 434 · 4★ 31 · 3★ 14 · 2★ 7 · 1★ 43 ## What do users think of BitOasis? Overall sentiment: negative **Pros** - 👍 User-friendly interface and easy navigation - 🚀 Instant deposit options available - 🔒 Regulatory compliance and safety measures - 💰 Zero fees on local bank transfers - ⭐ Competitive trading fees - 🎁 Generous rewards program - ✅ Improved customer service responsiveness (recent) **Cons** - 😞 Extremely poor customer service and support - ❌ Account freezing without clear explanation - 🚫 Arbitrary KYC requirement changes - ⏱️ Slow transaction processing times - 💸 High fees compared to competitors - 🔐 Account access and login issues - ⚠️ Unresponsive support team - 📉 Delayed token pricing updates - 🛑 Regulatory issues in UAE (blocked by VARA) - 💔 Withdrawal problems and incomplete transfers - 🎯 Inconsistent pricing adjustments - 📱 App crashes and performance issues **Commonly reported bugs** - App crashes frequently - Sign in/sign up flow has numerous bugs - App fails to load content - Mobile phone verification blocks registration - Account lockout after bank deposit attempts - Session timeout and logout issues - Price display errors and inconsistencies - Slow ETH and cryptocurrency transfers (6-12 hours) **Most requested features** - Phone support availability (24/7 or extended hours) - Alternative verification methods beyond video chat - Real-time token pricing alignment - Crypto transfer to external wallets - Dark mode option - Improved app stability and performance ## Newest reviews (13 of 37) ### 2/5 — App keeps crashing and unable to log in. *2024-12-05* BitOasis is one of the poorer platforms for crypto trading. App keeps crashing while no update available. The fees are exorbitant compared to the majority of other platforms. Lots of work to be done before considering this as your main gateway. ### 1/5 — Deposit problem *2023-12-19* Very bad customer service and unacceptable delays. I transferred yesterday funds to my account and they did not deposit them because of issues with their bank and delays from their side. They made me loose a significant trade opportunity. Their customer service team replies very sporadically to emails and they do not clarify specifically what is required. Worst thing is that you cannot reach them by phone…my funds have not been credited yet and it is very frustrating. Find a better exchange if you want your deposits to actually work on time. ### 2/5 — Unbelievable Slow transaction *2023-09-17* Whenever I try withdraw coins It’s unbelievably slow, Support team is available Monday to Friday which is strange for a Crypto/Tech App ### 2/5 — Issue with registration *2023-08-18* I’m trying to create a new account but every time I’ve got a message “we are temporarily not accepting new customers registration “ **Developer response:** Kindly note that we have undertaken not to accept new user registrations until further notice, due to the ongoing work with Dubai’s Virtual Assets Regulatory Authority (VARA). This forms a part of our work to progress towards acquiring a Full Market Product License. We'll definitely keep our users updated on any developments. ### 2/5 — This was once the best option in the region *2023-06-02, version 2.0.19* Slowly but surely the response times of basic actions started getting slower. Eth transfers taking 6-12 hours (regardless of size). Slow deposits. Even slower withdrawals. The more I used the service the worse it got. Would highly advise anyone seeing this to examine all alternatives first to avoid frustration ### 3/5 — Good app for the region *2023-01-03, version 2.0.8* Generally the app’s functionality is ok. Is does lag at times. Fees and fiat exchange rates are relatively high compared to other platforms in the region. Token pricing lags - pricing on most other exchanges is closer to real-time. ### 1/5 — Bad service *2022-11-16, version 2.0.3* If I could give negative stars I would have done that. They keep you hanging when you need them the most. I don’t recommend this app to anyone. I lost so much money with them they not even help you when u need it ### 3/5 — Okay local platform with some serious division and lack of customer care/service *2022-09-11* Good local crypto platform, simple to use, instant deposit options which is convenient. **Developer response:** We're glad to hear that, dear. Thank you for your feedback. In terms of tokens available to trade, we have big plans to add tokens to our platform regularly to provide our community with the best trading experience. We'd appreciate your feedback by getting in touch with us through Social Media and letting us know which tokens you would like to see us add. ### 1/5 — Financial fraud platform *2022-09-06* Financial fraud platform You would never be able to withdraw your funds. **Developer response:** Hi there, we're sorry to hear that. Please get in touch with us through Social Media, and provide us with more details of the issue you're facing. We'll be happy to assist you. ### 1/5 — Good App but Worst Thieves *2022-05-27* Everybody knows what happened with the Luna coin which is ofcourse none of the exchanges fault, but what this app did was unbelievable considering the number of apps i used in the past. When Luna dropped, the price on this app became 0.1 AED and then a lot of people were buying at this price but suddenly overnight they decide to adjust the price from 0.1 to approx. 0.0007. People lost around x100 of their investments because of this adjustment. A lot of complaints came in and they replied to everybody that this wasn’t their fault. It is not their fault that their own system reflected the wrong price(Amazing). Going back to my previous app. Biggest mistake was buying here. Note: same thing happened with other apps like crypto.com and you can see it in twitter but they reversed the money to the owners. That’s why no one should argue whether these people had the right to do what they did. **Developer response:** Hello Hussein, thank you for taking the time to write this review. We understand your concerns and frustration; however, and as stated, as a platform that works with global liquidity providers, we have no influence or control over market volatility or consequential price adjustments. Having reviewed the situation from multiple perspectives, no technical glitches were found that impacted the pricing displayed on our platform. For more details, please check the article published regarding this matter on our website 🙏 ### 1/5 — Not good at all *2022-02-27* I just submitted my personal documents for verification and got unverified. The thing is I can’t even log back in to delete my profile and clear my documents. **Developer response:** We're sorry to hear that you are facing issues with your verification. If you are still facing issues, please reach out to us at Social@bitoasis.net or through our Social Media platforms to look into this and assist you better. We appreciate your patience. ### 1/5 — Not loading up anything *2022-02-26, version 1.3.17* As I open the app nothing is loading. It has been around 2 weeks now and still the same. Please fix this. ### 1/5 — Installation *2022-02-17, version 1.3.17* Does not let you go past Mobile Phone Verification ## Most critical reviews (10 lowest-rated) ### 1/5 — Do NOT Trust This Company *2026-03-25* They are quite clearly a scam. They will change KYC requirements on a whim and then when you send them your valid documents, they will freeze your account for months. They won’t say why. They’ll ignore all inquiries. Avoid at all costs! ### 1/5 — Beware *2025-11-19, version 2.3.8* Do not trade on this platform. Hopeless staff who never deal with queries and just close the chat. I’ve been trying to verify for 6 months with zero help. They just close tickets and help chats after saying it’s resolved but never do anything. ### 1/5 — Horrible *2025-10-23* Worst service ever and they freeze ur money .. don’t u ever use it ### 1/5 — DUMB CUSTOMER SERVICE *2025-04-19* The dumbest customer service I have EVER communicated with. They sent me an email saying my account is disabled when it is verified and active. They request KYC verification but have no idea what documents or info is need, they send an email a week with a different requirement, they have no idea what they want!!and keep mentioning they are secure and ignoring all my other questions. Supporting regional startups is not worth the annoyance especially with their limited currencies. ### 1/5 — Constant and sudden change of rules *2025-02-05* Unfortunately Bitoasis is unreliable, keeps changing the rules suddenly with immediate effect. And at the end the customer gets stuck with these functional disables, freezes and what ever they surprise you with. This is coming from what they call a VIP customer, they’re also unwilling to solve these sudden changes although we have gone through a rigorous KYC process. Disappointing! ### 1/5 — اكبر حرامية *2025-01-06* انا محول عليهم فلوس وصارلي ١١ يوم مو راضين يرجعون الفلوس للمحفظة الي ارسلت الفلوس منها ولا راضين يحولن الفلوس الى اي مكان وكل ما اتواصل معاهم ما يردون والحين انا مسجل عليهم قضيه نصب واحتيال واسلوبهم وقح ولا يعرفون كيف يتعاملون مع الناس ### 1/5 — Unable to sign in and withdraw assets *2024-12-13* For everyone out here using Bitoasis, do some research as this company has been convicted and blocked by the UAE government from operating. There are several other Arab countries that still allow its operation for now. I suggest to try to get your assets back and close your account. The support teams are incompetent, my withdrawals never arrived and I have been in the crypto sphere for many years. This is nothing new except if an exchange provides incorrect information or criminal conduct. The UAE is one of the most crypto friendly countries so if VARA blocks its operation, there is something very wrong. Signing in is no longer possible. The chat on WhatsApp support is of no use and tries to extend time for intensions beyond my understanding. Please get your money out while you can as this is about to go bad, these companies give the crypto industry a bad name. ### 1/5 — So much bugs *2024-10-25, version 2.0.34* Sign up & sing in are the worst. When I get logged out it’s a true pain to sign in again as the flow has so much bugs ### 1/5 — Scam withdrawal *2024-06-02* Don’t use this for withdrawal. Only received 50% of the amount. Scam ### 1/5 — Complete waste of time! *2023-12-23* I registered, completed Tier 1 verification, and successfully transferred crypto to BitOasis. However, my attempt to deposit funds from a linked bank account resulted in my account being locked. Despite confirming it wasn't a bank issue, the first-level support proved ineffective. After escalation, a BitOasis representative called, stating my Tier 1 verified account was locked without a clear explanation. They insisted on a video chat for verification, offering no alternatives. Refusing video chat, my account remains locked, rendering funds inaccessible. I find this platform unreliable and won't use it again. ## Most praised reviews (10 highest-rated) ### 5/5 — Reliable and safe *2023-10-05* I was so impatient to carry out necessary research but I really wanted to just on the crypto and invest buzz. Unfortunately for me, I invested 80,000 GBP worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 180,000 GBP within a couple of weeks. But I didn’t realize I was dealing with a scam company, until I tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because I could not afford to let it go. So I tried all possible means to make sure I recovered my scammed bitcoin. I did a lot of online search for help, and I tried to see if they were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptography funds with the help of Cybercryptohacks (At) gmailcom So I file a report on and and he was able to help get back all my lost funds within 2 weeks I feel indebted to him. Apart from trying to express my gratitude to them once again using this medium, I will recommend anybody who want to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam to reach out to cybercryptohacks (At) gmail ### 5/5 — Great and swift service *2023-07-25* BitOasis is such a great app with an amazing tips. Crypto trading and investing has gone so far, a lot of platforms and different apps but only few can be trusted for investment and recovery services. *PRIMETRUSTCRYPTORECOVERY at- gmail com* is the only company you should trust if you need to start any cryptocurrencies investment or recover all lost cryptocurrencies to an online investment platforms or website. They have helped millions of people including me to recover lost cryptocurrency funds. Recently I unintentionally fall victim to a cryptocurrency fraud. A Facebook imposter persuaded me through a phishing scam about how I could make a sizable profit from a legitimate cryptocurrency company, which he claimed assisted traders in investing and making big profits. They took advantage of me and made off with 114000 dollars worth of cryptocurrency. As this was money I had worked so hard to obtain, I was shocked and uncomfortable. After reading favorable reviews and internet testimonials about a recognized recovery team called PRIME TRUST, I learned how adept they are at any type of hacking and cryptocurrency recovery. They were able to get my money back once we had a talk and I paid for their service. This was the best I could do to express my gratitude to them. Prime Trust can be reached via mail primetrustcryptorecovery at gmailcom ### 5/5 — Verify my account *2022-08-15* I’m going to do every steps to verify my account **Developer response:** Hi Ahmad! We're happy to have you with us. Please get in touch with us through Social Media if you need any assistance verifying your account, and we’d be happy to assist you😊 ### 5/5 — Problem *2022-07-24* Can you help me to fix this problem **Developer response:** Hi there, Please get in touch with us through Social Media, and provide us with more details of the issue you're facing we'd be happy to assist you and address any of your concerns🙏 ### 5/5 — Great App *2022-07-14* Great user friendly app with top notch customer service, zero fees on local bank transfers, generous rewards and very competitive trading fees. **Developer response:** Thank you so much for your feedback! We're glad to hear that and we always hope to be up to your expectations🤩 ### 5/5 — Great App *2022-06-13* Great App with an efficient customer service. Highly recommend **Developer response:** Thanks a lot, Issa! We appreciate your kind words and aim to always provide you with the best service 🚀 ### 5/5 — Construction *2022-02-15, version 1.3.17* Feedback ### 5/5 — Easy to Use. *2021-10-19* First time getting into the Crypto game and I couldn’t have asked for more. The platform is easy to use. Anyone trying to be part of the wave, should download bitoasis to learn about crypto trading. One of the main reasons I use bitoasis over binance is because of the fact that they work with regulators in the region to ensure safety and compliance. **Developer response:** Thank you so much for taking the time to write these words! We're very glad to know you're having a pleasant experience using our services🤩 ### 5/5 — Excellent *2021-02-23, version 1.1.7* The app is fantastic, really intuitive and easy to use. It’s simple to navigate around your account trade with ease. Highly recommend. ### 4/5 — Responsive customer service *2026-03-25* Compared to last year my recent experience with customer service was prompt and professional. I think they have made huge progress in that direction --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*