# Bitstamp by Robinhood: Buy BTC — user reviews > 401 indexed App Store user reviews of Bitstamp by Robinhood by Bitstamp Ltd., rated 4.80/5 from 7,459 ratings. - Source: https://appshunter.io/ios/app/bitstamp-by-robinhood-buy-btc/id1406825640/reviews - App overview in markdown: https://appshunter.io/ios/app/bitstamp-by-robinhood-buy-btc/id1406825640.md - Rating breakdown: 5★ 6,446 · 4★ 646 · 3★ 150 · 2★ 30 · 1★ 187 ## What do users think of Bitstamp by Robinhood? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🔒 Secure platform - 💡 Professional and efficient crypto recovery services **Cons** - 🐛 Unreliable customer support - 🔒 Difficult account verification process - 💰 Expensive withdrawal fees - ⏱️ Slow deposit and withdrawal processing **Commonly reported bugs** - Deposits and withdrawals being disabled without explanation - Account access issues and inability to log in **Most requested features** - Add price alerts and notifications - Improve chart customization options - Provide more transparent fee structure ## Newest reviews (14 of 401) ### 2/5 — Średnia, od lat te same błędy i nie poprawiane funkcje… *2026-03-14, version 4.15.1* Nie liczy średniej ceny zakupu, masz 1000 coinów kupionych po np 1$ i dokupisz kolejny 1000 to pokazuje że masz zysk 100% bo wczoraj miałeś 1000 a dzisiaj 2000 coinów i pokazuje to jako Twój zarobek 🤦🏼‍♂️ bezużyteczne. Plus, że są konkurencyjne opłaty i można wysyłać na wallet i z powrotem. Teraz giełd jest dużo a Ci zostają z tyłu ### 2/5 — Support + Staking *2026-02-13, version 4.14.1* Der Support ist seit der Übernahme durch Robinhood ziemlich schlecht geworden. Und Staking von ETH dauert Wochen, während die Token blockiert sind und nicht im Portfolio erscheinen. Läuft das bei der Zielgruppe der institutionellen Anleger gleich schlecht?! ### 1/5 — This company is a joke *2025-12-31, version 4.12.0* Blocks transactions, take 20 EUR from you deposit, lies about it and refuse to five back the stolen money. ### 1/5 — dont *2025-12-23, version 4.12.0* they don’t buy when your intended target is available in the market and it’s slow asf to buy and sell ### 1/5 — Unexplained account withdrawal block since October 15 *2025-11-17, version 4.10* On October 15, I deposited funds to my Bitstamp account, added my cold wallet to the whitelist, and tried to transfer Bitcoin to it. The transfer was blocked without any explanation. Support replies only once a day, and after two weeks they scheduled a video call. During the call, they asked irrelevant questions, gave no clear reason for the block, but said that withdrawals would be unlocked within two days — which never happened. I call support almost every day, and every time they say, “I can’t influence the situation, but I’ll forward your request.” Then I receive the same generic email with vague wording and no real updates or deadlines. I’m shocked at how terrible the service can be at a supposedly legitimate crypto exchange in the U.S. ### 1/5 — Arnaque *2025-11-03, version 4.9.1* Attention cette app est une arnaque. J’ai transféré 10€ en virement instantané pour tester, ils ne sont jamais arrivés sur le compte. J’ai fait la même chose pour coinbase et Binance et les fonds sont arrivés au bout d’une minute à peine. ### 1/5 — Lol *2025-10-07, version 4.9.1* Nice job picking an outdated app abandoned from 09’. Selling the idea of self custody. ### 1/5 — Bitstamp is a scam site *2025-10-04, version 4.9* I’m unable to withdraw my crypto, I contacted the customer support and no response from them! Fake crypto app ### 1/5 — Useless *2025-09-02, version 4.8* As for businesses, this app won’t allow me to purchase bitcoin with a mainstream banking debit card. After ACH banking transfer setup, it virtually does not allow any deposits using bank transfer method, a critical feature. Even if you supposedly transfer, there is no history for the transaction. ### 1/5 — Don’t trust *2025-08-27, version 4.7.1* Renewing ID verification and any account issue is literally like we’re back in 2007 you have to send an email for everything it’s archaic and can take up to a month to get an issue solved clearly the stamp/Robin Hood team does not stay up on the tech and it shows. If it’s taken over a month to resolve an issue or close a ticket for an issue somebody should’ve given me a call by now. And when you call them because you’re tired of it, the agents are more useless than you could ever know. Keep your money safe somewhere else. Don’t get locked out of it in not able to trade like me. ### 1/5 — Völlig unnütz *2025-08-20, version 4.7.1* Die App sollte sich schon öffnen. Löschen und auf geeignete Plattform wechseln. ### 1/5 — Absurd KYC and required information *2025-08-19, version 4.7.1* Their KYC procedures are absurd and they ask for a lot of information when depositing or withdrawing. They can lock your funds at any time. I would choose any other exchange than Bitstamp. ### 1/5 — Complaint Statement *2025-08-14, version 4.7.1* I have been unable to withdraw my funds or trade any coins on Bitstamp for the past 29 days. After waiting over two weeks for an appointment, I completed their required video call verification process. Despite successfully completing verification, my account remains restricted, and I am still unable to access my funds. This is my first time using Bitstamp, and this experience has been extremely frustrating and concerning. The prolonged delay and inability to access my money make this platform appear untrustworthy. I regret signing up and will be reporting this issue to the appropriate financial and cybercrime investigation authorities for further action. ### 1/5 — Pésima *2025-07-13, version 4.6.1* Bloquea crypto withdrawals sin sentido. Tardan años en responder. Te piden que saques un video y la primera instrucción es en texto. Esperas otro texto pero aparece un dibujito que se mueve. ## Most critical reviews (10 lowest-rated) ### 1/5 — Very bad services *2026-06-16, version 4.17* Not recommended ### 1/5 — Time delay *2026-03-13, version 4.15.1* Customer services take too long to reply to your Queries ### 1/5 — Made a wire deposit in December, still has not been processed *2026-02-22, version 4.14.1* I made a wire transfer to Bitstamp on December 16. As of today, more than two months later, the funds have still not been credited to my account. Despite multiple follow-ups, I continue to receive the same generic response: “The matter has been escalated to the appropriate department and is being worked on with great care and urgency.” There has been no meaningful update, no timeline for resolution, and no accountability. This is not a minor delay — this is a large wire transfer that has effectively been in limbo for over 60 days. For a financial institution handling customer funds, this level of delay and lack of transparency is unacceptable. I expected professionalism, communication, and urgency when dealing with significant sums of money. Instead, I’ve experienced repeated scripted responses and zero progress. If this matter is not resolved immediately, I will have no choice but to escalate formally through my bank and pursue further action. Extremely disappointed in the handling of this situation. ### 1/5 — Bad Customer Support *2026-02-13, version 4.14.1* Tickets are not answered and withdrawals are blocked though KYC is available. ### 1/5 — They have blocked my money for days and won't let go *2026-02-07, version 4.14.1* This is the one thing you don't want from a money app. They keep asking for documents that I am providing, answering with huge delays, and basically have kidnapped my money. Stay away! ### 1/5 — Horrible app *2026-01-30, version 4.14* They don’t allow transfer to external wallets. They demand a one hour long video chat to seemingly verify your actions??? It’s my money not there’s! All the phone number are out of country! The people don’t speak English . Don’t use This app! It’s a trap! Plus to return the money back to my bank account they charge $25.00 outrageous! ### 1/5 — Feels exploitative *2026-01-20, version 4.13* All fees, 90% buy limit, and $10 minimum orders are made for you to bleed and leave money on the table. Don’t trust the ratings - read the overwhelmingly negative reviews. ### 1/5 — Scammers *2026-01-05, version 4.12.0* They allow you to deposit money and they randomly terminate accounts with no answers to where your money is , their support team is the worst I’ve experienced, all they tell you is that they are working on the situation with no given update and this process can take up to 2 years to resolve. They are not US based and that says alot, they are terrible and thieves. I would never recommend anyone to this robbery app or bank, SAVE YOUR SELF AND STAY FAR FAR AWAY FROM BITSTAMP ### 1/5 — It doesn’t work *2026-01-02, version 4.12.0* Unexplained failed transactions. The customer representatives are not helping. My bank confirmed that is not blocking any transactions. ### 1/5 — Endless Verification Process After Years of Use *2026-01-01, version 4.12.0* After 7 years, they still keep asking me to repeatedly verify my identity and explain the source of funds. The requests feel excessive and sometimes impossible to satisfy. Instead of providing a smooth experience, it has become frustrating and annoying. I do not recommend this platform as a cryptocurrency service. ## Most praised reviews (10 highest-rated) ### 5/5 — Time sensitive information, please don’t skip. Listen to my testimony about this App. *2026-01-17, version 4.13* I have tried many different crypto trading Applications Many are confusing and exhausting. But this app is simple and offers statistics that are helpful for beginners and people that have been around for a while. It also offers ways to learn and earn money for learning. Staking is available I haven't tried it yet but the option is there, if you're looking for something like that. Although I sometimes fell victim of crypto scam on one platform not this App, but a friend recommended Hacker Raphael to me and they were able to assist me recover it all. That’s my testimony today. If you have any issue in getting back your lost crypto funds. Rush now and contact best in the game of recovery. Cryptorecovery360 via gmailcom ### 5/5 — Great app! *2026-01-02, version 4.12.0* Great app for crypto! ### 5/5 — Ottima app *2025-12-23, version 4.12.0* Uso bitstamp dal 2018 e non ho mai avuto alcun problema. Sarebbe molto comodo che l’app fosse tradotta in italiano in quanto alcune cose sono complicate da capire in inglese. ### 5/5 — exceedingly remarkable and highly impressive cryptocurrency recovery technology solution!! *2025-10-27, version 4.9.1* Please be wary of the many scam investment website everywhere, Sometimes in June I lost about 20 BTO and $350,000 worth USDT to a fake MT5 trading platform. I got lured to this trading platform with the intent to earn 15percent of my investment in each trade I thought it was a good trading platform not knowing they were sneaky and manipulating to take away all my funds, After weeks of being sad I found the best cryptocurrency recovery pundit at LYONCRYPTOTECHNI via gmailcom Whom I hired and spoke with their support team about my situation. They requested for some certain information and they swing into actions immediately. To my surprise within 3 hours they were able to trace and track my stolen funds then subsequently they recover each and every penny of my money back to me without hassle or hidden charges. This is the best recovery specialist to hire to recover all your stuck, missing or scammed funds and digital assets. They are the real deal, send a detailed email to this team at lyoncryptotechni (at) gMail, He's extremely the best I'll urge vou to reach out to him on his email to solve an related issues, I'll recommend frank any where because he did what I didn't expect.. I'll urge you to reach out to him on his gmail if you have any related issue, Thank you ### 5/5 — Gute Kommunikation *2025-10-26, version 4.9.1* Seit 4 Jahren bei Bitstamp by Rob… und kann die Cryptobörse nur empfehlen. ### 5/5 — Follow me on X @ZacharyAtkins77 *2025-07-06, version 4.6.1* Great App for new beginnings ### 5/5 — Most exceedingly remarkable and extremely exceptional cryptocurrency recovery technology solution!! *2025-06-01* A must read, Prof Biden helped me mine about 6 bitcoins and 25 ethereum in 3 days. I got the prof info from a colleague at my job. I was working with a fintech company. both of us usually go out for lunch few times in a week. We got closer and he get to talk about how his life changed for good because he shared everything with me and i got to know how the prof changed his life. He gave me the prof contact and i reached out the proof last week Wednesday to be inline. The prof got my investment started on Friday and i get to have about 6 bitcoins and 25 ethereum in my blockchain wallet today. I converted to cash already and i will be working with the prof sometimes again before Friday so i could double my money. I am proud to share this with everyone and if you are out there and need to invest your bitcoins. All you need to do is to contact recoverytemplerun@gmailcom ### 5/5 — Aw sum app lol *2025-04-25, version 4.6* Nah, really am grateful because NY needs more of this… ### 5/5 — User friendly *2025-04-10, version 4.5.1* Great App for all levels of investors ### 5/5 — Works. Just like it's supposed to. *2024-12-10, version 4.3.2* After realizing how crazy the spread for selling crypto is on crypto.com I discovered bitstamp where the fees for trading and withdrawals are MUCH more reasonable. Thanks guys --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*