# BiuFrame — user reviews > 79 indexed App Store user reviews of BiuFrame by Xi'an Shenju Zhilian Network Technology Co., Ltd, rated 2.00/5 from 80 ratings. - Source: https://appshunter.io/ios/app/biuframe/id1577900086/reviews - App overview in markdown: https://appshunter.io/ios/app/biuframe/id1577900086.md - Rating breakdown: 5★ 10 · 4★ 2 · 3★ 10 · 2★ 14 · 1★ 44 ## What do users think of BiuFrame? Overall sentiment: negative **Pros** - 👍 Easy setup and use - 👍 Simple and straightforward app - 👍 Good for sharing photos remotely - 👍 Works fine for some users - 👍 Can delete photos on frame **Cons** - 😞 Subscription required after 2 years - 😞 Deceptive pricing/hidden fees - 😞 Cannot delete individual photos via app - 😞 App interface is worst - 😞 Videos not supported or limited support - 😞 Photos get cut off - 😞 Connection issues - 😞 Weather not updating - 😞 Frame ID hard to find - 😞 App doesn't show uploaded library - 😞 Shady data practices (calendar access) - 😞 Limited functionality compared to competitors - 😞 Poor user guide/documentation **Commonly reported bugs** - Cannot send photos - Frame not connecting to network - Service ended unexpectedly - Photos not appearing on frame - App crashes or freezes - Weather not updating - Cannot find Frame ID - Videos not playing or playing partially - Photos getting cut off - Constant login issues - App not communicating with frame - Vertical photos displayed as horizontal - Rome, Italy not available for weather **Most requested features** - Ability to delete individual photos via app - Ability to view uploaded library on app - Improved video support - Option to change slideshow transitions - Clearer indication of selected frame when sending photos - Tracking of already sent photos - Ability to crop or edit photos in app - List of supported frames - Ability to send photos from frame to phone ## Newest reviews (20 of 79) ### 2/5 — Wetter? *2026-02-01, version 1.0.73* Die App funktionierte seit Jahren einwandfrei mit meinem Bilderrahmen. Allerdings wird seit einiger Zeit das Wetter nicht mehr aktualisiert obwohl WLAN besteht. Habe extra den Jahresbetrag bezahlt-dennoch funktioniert das nicht mehr. Sehr Schade…Bitte um Hilfestellung ### 2/5 — Not free *2025-10-04, version 1.0.73* Just got a notification 2 years latter that my service has ended and I’ll have to pay annually now. Would have bought a frameo if I’d known, but feel like I’m too far in at this point to end. Feels sketchy, they should have made information more prominent upon purchase. ### 2/5 — Delusione *2025-08-10, version 1.0.73* Scaricata nel 2022 per mandare foto alla cornice comperata su Amazon senza passare da pc la trovavo comoda e fantastica ma oggi, nel 2025, ho scoperto che ho superato i gb gratis, nessuno mi aveva detto prima che poteva accadere, e devo pagare per continuare ad utilizzare la app con abbonamenti che vanno da 2 a 10 gb con scadenza annuale, ma anche no, eliminata subito, tornerò a copiare le foto con pc. Che tristezza ### 1/5 — Pay wall, really? Scam. *2025-06-17, version 1.0.73* This was a gift for my husband for Father’s Day 2 years ago. I did not see anywhere on the reviews when I purchased the frame that there would be a pay wall after 2 years of use and that you would no longer be able to send photos because the “service” had ended. Had I known that would be a thing, I would have gone with a different frame. It’s a scam. The app has not been updated in 2 years. With as many iOS updates as has happened, this app will eventually become obsolete and not be usable, period. This product isn’t even on Amazon anymore. It’s a huge, red flag scam. ### 1/5 — Insulted to the core *2025-06-03, version 1.0.73* This frame is absurd, how and WHY would I be expected to pay for storage when I still got plenty of space left, which I am prohibited to use or fill to even reach the point of needing more because of the fee. I paid for a product, the least it can do it work to its full potential and then if REQUIRED by the user NEEDING MORE SPACE then ONLY THEN do I find a fee acceptable. ### 1/5 — Holding photo frame for ransom *2025-05-22, version 1.0.73* What started out as a free Photo Frame upload service now extorts money from users after a certain period of time. Unless you pay extra, you can no longer upload photos. ### 1/5 — Stopped uploading *2025-05-15, version 1.0.73* My frame worked fine & I was able to upload a lot of photos. The next day I tried adding more and it says photo sent but isn’t showing up on my frame. Memory isn’t maxed out, I tried uninstalling the app, force closing, restarting frame, signing out. Nothing is working. ### 2/5 — New Fee????? *2025-05-13, version 1.0.73* Didn’t ever know there was a fee involved or wouldn’t have purchased!! ### 1/5 — No function *2025-05-09, version 1.0.73* Nothing works. No connection to the frame since IOS update? Couldn’t send any photos to the frame from the app or by email ! Will there be an update? ### 1/5 — Unable to send photos *2025-05-09, version 1.0.73* I was enjoying frame. However, I can no longer send photos to frame. I did reboot and downloaded app again, but nothing works. Other reviews say you now have to pay? I do not see any information from company regarding payment. This is a big disappointment! ### 3/5 — Freezes up *2025-03-29, version 1.0.73* I have only had a couple months. It freezes on a photo often. I have to unplug it to get it to continue. ### 1/5 — I will not pay to upload photos *2025-02-26, version 1.0.73* After a certain amount of time your "service" will end and the app will want you to pay a subscription to be able to upload photos. If I was aware of this I would not have purchased the frame. Look elsewhere if you want a frame. ### 1/5 — Borane *2025-02-01, version 1.0.73* After one month of working great I suddenly can’t connect to the network to send pictures. It shows it’s connecting to the network and photos are sending but the pictures don’t send. This needs to be fixed so photos can be sent. ### 1/5 — Don’t buy this Frame *2025-02-01, version 1.0.73* Received this frame for Christmas & it worked for less than a month. Although there was lots of memory & the wifi said it was connected, the frame came up as being offline & wouldn’t download anymore pictures. The same thing happened with my mom’s frame. I would not recommend this app or buying this frame. ### 1/5 — No ability to see what’s loaded, no updates *2025-01-30, version 1.0.73* Frame is nice but the app interface is the worst. Once loaded you can not access the frame library, you can only do it from the frame itself (useless). Home page doesn’t event look like it supposed to ### 1/5 — Impossibile accedere alla frame. *2025-01-28, version 1.0.73* Dopo un mese di utilizzo non funziona più il collegamento tramite app. Foto inviate con successo ma mai ricevute dal dispositivo. Impossibile ricevere assistenza. ### 2/5 — Great until “Service Ended” *2025-01-27, version 1.0.73* Out of the blue, it won’t let me send more photos unless I pay more money!! ### 1/5 — Doesn’t communicate with frame *2025-01-26, version 1.0.73* This is a horrible app with terrible customer service. The app does not communicate with the frame at all and I have not been able to send any photos to my frame or my relatives. ### 1/5 — No ability to see what’s loaded *2025-01-24* Frame is nice but the app interface is the worst. Once loaded you can not access the frame library, you can only do it from the frame itself (useless). Home page doesn’t event look like it supposed to ### 1/5 — No ability to see what’s loaded *2025-01-10* Frame is nice but the app interface is the worst. Once loaded you can not access the frame library, you can only do it from the frame itself (useless) ## Most critical reviews (10 lowest-rated) ### 1/5 — Very disappointed! *2026-03-23, version 1.0.73* As of today, I’m unable to send photos to my frame. Apparently, it’s reporting more cloud storage; however, I do not see where to go to purchase cloud storage. ### 1/5 — Unverschämt!! *2026-03-22, version 1.0.73* Bilderrahmen gekauft und dann plötzlich nutzlos ohne das Abomodell. Das Abomodell ist dann nichtmal fair. Man kann nur für ein Jahr zahlen und ist dann auch noch auf die GB beschränkt. 2, 5 oder 10GB. Das schaff ich gefühlt mit 30 Bilder… Das in Zeiten wo Cloudspeicher günstiger ist als jemals zuvor! Ich will mein Geld zurück!!! ### 1/5 — Service ended. Beware!! *2026-02-23, version 1.0.73* After 2 years, you can no longer add photos?? States service ended, and to upgrade…. But good luck upgrading!!! ### 1/5 — Cuts off photo uploads and charges subscription after some time *2026-01-03, version 1.0.73* Can’t use it anymore. Not paying for their cloud storage. ### 1/5 — Doesn’t work *2025-12-25, version 1.0.73* Frame will not connect to any network. Tried power cycling, forgetting network, trying a different one, etc. Just doesn’t work ### 1/5 — Deceptive, after period of time requires paid subscription *2025-11-29, version 1.0.73* Used this for quite a while. At no point was there any indication we would eventually have to pay. ### 1/5 — DO! Not! Buy!!!!! *2025-08-19, version 1.0.73* This company is a bunch of scammers! They do not tell their customers about the service period and are illegally extorting them. If you bought the frame, send it back now before it’s too late!!! They change company names constantly to avoid litigation. ### 1/5 — Do not buy. Return it ASAP *2025-08-06, version 1.0.73* After 2 ears of sending family to my mom’s frame who live long distance from us, it told us our service had ended and now we have to pay for a subscription to send pictures to the frame. There are so many other options out there that you don’t have to pay to send pictures to. So don’t use this one. Very shady business practice!!!!!! ### 1/5 — Schlecht *2025-08-02, version 1.0.73* Leider kann man die Fotos nicht löschen. Da es schnell passieren kann das man vergisst hochkannt Fotos zu markieren, ist dann der Kopf weg und man kann es. Nicht mehr löschen. Einfach nur miserabel Programmier ### 1/5 — DO NOT BUY THIS FRAUD *2025-07-17, version 1.0.73* I received the frame as a gift and enjoyed it for about 2 years. I tried uploading new photos and without warning or choice was told that I had to buy a subscription to continue using the BIU Frame. This is fraud and deceptive business practice. My frame is now in the trash and I have bought a frame from a legitimate vendor. ## Most praised reviews (10 highest-rated) ### 5/5 — Works great! *2024-12-23, version 1.0.73* Many of the bad reviews seem to be user error. The app works great if you know how to use it! ### 5/5 — Help functions *2023-08-19, version 1.0.73* Too bad. A guide doesn’t come with the frame. Was able to figure how to get picture to frame. No instructions how to delete an unwanted photo. Will not recommend a purchase of this frame. UPDATE! I discovered how to delete unwanted photos. Bring up photos, tap on photo on upper left corner to be deleted, on the right corner you will see the delete icon, click on photo again to see check mark, click on delete. Hope this helps. I now give 5 stars. ### 5/5 — Digital frame was very easy to use. *2022-04-13, version 1.0.38* Very easy to use. ### 5/5 — Super easy to set up and use *2022-04-13, version 1.0.38* Very easy set up and easy app to send pictures. ### 5/5 — Great quality! Easy to use! *2022-04-13, version 1.0.38* The app is very simple and straightforward. ### 4/5 — Works Fine *2024-12-25, version 1.0.73* Honestly no idea what any of these reviews are talking about. You just click on the actual picture frame and can delete and adjust pictures as you want. There is a hidden fee so I can’t give 5 stars as you really only get 2 years of service before they shut you off if you don’t pay but overall it works perfectly fine. A lot of negative reviews just solely seem to come down to user error. ### 4/5 — Ganz Ok *2024-04-25, version 1.0.73* Die App ist klein, sehr übersichtlich und funktioniert tadellos. Super wäre es, wenn man die Fotor per App auch löschen kann. ### 4/5 — Seems to work fine *2023-11-27, version 1.0.73* I downloaded to send photos to the frame my cousin got my grandmother who lives away. She says she gets the photos so I assume it works. I’d like to get another frame for my mom but I have no idea what frames the app supports. A list of them would be helpful so I don’t get something that needs a different app. ### 4/5 — Problem Querformat *2023-10-21, version 1.0.73* Als Querformat gesendete Fotos werden bei uns trotzdem im Hochformat dargestellt. Woran liegt das. ### 4/5 — Macht was sie soll, aber … *2023-09-08, version 1.0.73* Ich finde die App macht was sie soll. Allerdings finde ich nirgends eine Einstellung, mit der man die Übergänge der Fotos ändern könnte. Die eingestellten Übergänge sind sehr speziell, verspielt und „wild“. Gibt es eine Einstellung die ich übersehen habe? Oder kommt da ein Update mit dem is möglich wäre? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*