# BizChannel@CIMB — user reviews > 57 indexed App Store user reviews of BizChannel@CIMB by CIMB Bank Berhad. - Source: https://appshunter.io/ios/app/bizchannelcimb/id1224539269/reviews - App overview in markdown: https://appshunter.io/ios/app/bizchannelcimb/id1224539269.md ## Newest reviews (14 of 57) ### 1/5 — OUTDATED, POOR USABILITY, UNCLEAR INTERFACE *2024-08-29, version 1.4.44* I have faced numerous difficulties while using the app. A major issue is with the FPX payment process. When attempting to make a payment, the app does not display the required bank account number. As a result, even when I manually enter the account number, the app still fails to process the payment. The app's interface is also confusing and unclear. This leads to a very uncomfortable user experience and takes significantly longer to complete banking tasks that should be straightforward. Additionally, every time I need to print a transaction slip, I am required to manually enter the transaction number. This adds unnecessary steps and makes the process cumbersome. CIMB BizChannel needs substantial improvements in both functionality and interface. Technical issues like the failure to display account numbers, problems with the FPX payment process need to be resolved urgently. Without addressing these issues, the app will continue to be a challenge for users who rely on it for their business transactions. ### 1/5 — Too much hassle with outdated token *2024-03-04, version 1.4.37* So troublesome with their token, and 2 units. Make a simple transaction need to key in this and that, can’t do everything on phone. If I travel and want to make transactions, I still have to carry this token device. So outdated. CIMB need fresh blood no ah Pek to develop business app ### 1/5 — UPGRADE SYSTEM *2023-11-17, version 1.4.36* Now, in 2023, the app still lacks progress, constantly crashes, has issues with DuitNow, and when trying to transfer, it can get stuck loading. When making complaints, they blame it on telco line / or bec using wifi. Wotakkk dia ### 1/5 — IOS 17.1 Unable to Login *2023-10-02, version 1.4.32* Hi CIMB, When can update your apps? I unable to login since update to IOS 17.1, is difficulties at work! Tried to called customer service but they said I’m using beta version so it’s not supported yet?! But I’m using IOS 17 beta before launching also no issues how come now face this issue? 😤🙃 ### 1/5 — Fees like an app done in early 2000 *2023-09-16, version 1.4.31* Understand CIMB is taking an initiative to tighten the security of business account by adding additional security feature by using this app, but the whole user experience is really bad. Website log in and token needs does not sync seamlessly, u need to try multiple time before the OTP can be produced for log in. And one u are log in, it takes multiple try before u can actually approve task and transaction. Please look into it as it’s 2023 today, it feels like year 2000 when I use this app. ### 1/5 — Failed log in *2023-09-03, version 1.4.29* The poorest apps I ever used, not function well and never get a propose guide how to resolve whatever error it shown up. Saying my token is locked but when try to unlock user, it tells my user is not blocked! What the hell could it be so bad and I hate to use it to be honest, can please get somebody to fix all the unnecessary issues? ### 1/5 — Not Function *2023-08-15, version 1.4.29* Useless apps which always not functioning whenever I need to receive notification. These apps’s function is only to receive notification yet you still cannot develop it well. ### 1/5 — You don’t even deserve one star *2023-08-03, version 1.4.28* You don’t even deserve one star for your horrible business banking service! Your relationship manager never reply email or pick up the phone. You randomly place account into suspension due to inactivity. How it’s is possible that I just place a fixed deposit and account suspended? You are a dinosaur in this digital world that still rely on paper for so many things that could go digital. ### 1/5 — App not working and checked for updates but nothing there *2023-07-28, version 1.4.28* Not sure why I can’t login due to app kept hanging when I trying to login. I give up as I even tried using chrome since customer service officer said safari doesn’t allow it to work at all. Sigh 😔 ### 1/5 — REALLY BAD. Need massive updates! *2023-07-28, version 1.4.28* Really basic features. No proper receipt once payment completed. So i need to login on desktop to download the receipt. Now, the bizchannel website asked me to relaunch the bizchannel app to proceed with login via desktop. Nothing happened. This has happened before many many times, and im expecting a good update. But nothing happened! Such a dissapointment! ### 1/5 — Token not activated! *2023-07-14, version 1.4.27* I’ve opened the current acc on monday and the person teach me how to install this apps, saying that if current acc need to use this apps. But then when wants to log in the apps keep saying the token not activated. Asked the person about it & she said need to wait for 2-3 days for the token to be activated. Today is FRIDAY & its been 4 days & i still cannot access to my acc! WTFreak? Already made a deposit & wants to use money to make transactions but apps cannot function. So what for my money is there but cannot access? 😤😤😤 ### 1/5 — Poor app *2023-07-03, version 1.4.27* Not reliable, Maybank MAE is much more smooth and reliable in terms of transcation, accessibility, response time as well as registering/ first time login. Unlike this app, you cant even use it on other phones with the same account. So, I would not recommend this app. Thank you for troubling me. ### 1/5 — CIMB have really screwed up this time *2023-06-14* Cimb introduced this new log in system and now I can’t get into my account or access transactions because they provided zero training and no info on the web on how to use it. Really makes me sick that I have to go to a bank and get help on this. Considering g they keep shutting down branches and keep moving my “home” branch since they keep closing them I am mega annoyed with these people. Time to look at competing banks I think. The mobile phone codes WORKED. This new token system.. if I really say the words I feel right now my review would be banned Very poor effort by this bank **Developer response:** Hi there, thank you for your review & we're sorry to hear about the unpleasant experience. We'll take note of your suggestion/feedback & work harder to improve the app to serve you better. ### 1/5 — Can't login *2023-05-17, version 1.4.24* It's great to have the facility to access my account and everything with this app. I understand the way to log in to this app is for high security purpose thats why it's a bit complicated to log in. It's so complicated that I don't receive any OTP or any notifications at all to login. The only benefit this app give me is taking some MBs on my phone memory and a nice looking cimb icon on my phone screen 😁 Hoping for improvement in the future ## Most critical reviews (10 lowest-rated) ### 1/5 — WORST APPS EVER *2025-12-22, version 1.4.65* This is by far the worst banking apps I have ever use . The app constantly shows “system maintenance” or “no connection” even though I am connected to a strong home Wi-Fi network. At the same time, all other apps work perfectly fine, so this is clearly an app issue. After finally logging in, the app is unable to proceed with any transaction. The worst part is that I can’t even log out properly. I have to force close the app, and when I try to log in again, it shows “last login did not exit properly” and forces me to wait 15 minutes before trying again. I repeated this process over 2 hours, and still could not complete a single transaction. This app is unreliable, poorly designed, and extremely frustrating for a banking application where reliability is critical. Completely unacceptable. ### 1/5 — Worst app ever *2025-12-13, version 1.4.65* I would not recommend using CIMB bank for business account, this app keep crashing, making every process slow and complicated. Even on the website there’s no Chat box for customer support, the webpage is loading speed is slow, their whole technology need an huge update. ### 1/5 — The only and worst bank apps *2025-11-25, version 1.4.65* Why the system is always unavailable. Years and still no improvement at all such a nuisance to settle important matters. ### 1/5 — Worst customer service in online business center calls *2025-11-20, version 1.4.62* I called 3 times to solve the issue. Long call first. Second 7 minutes and call get disconnected. And another 1 minute, call get disconnected. They don’t prefer to take your number to avoid call get disconnected. ### 1/5 — By far the worst banking app in Malaysia today *2025-09-27, version 1.4.60* Difficult navigation, not user-friendly. Very poor UX/UI. Transactions fail for no reason. Stuck in the dark ages - has not been updated in years. Definitely developed by a team who are not digital first. And a reflection of the overall banking leadership - tone-deaf to the banking needs of customers today. ### 1/5 — Lack of Functions & Secure Features *2025-09-26, version 1.4.60* The App is still lacking functionality that need a lot of follow up calls and visit the banks. At current AI level and status, the App is considered at very early stage user interface. Bank need to improve the functionality and add further services at fingering tip. Security Features can be improved within App for easy password creation and changes. Limited access to accounts and transactions and user verification feasibility tor business transactions. ### 1/5 — Lousy internet banking *2025-09-21, version 1.4.60* Alot of buds in the banking app, failed to identify even after logged out, it will pause u from logging in again ### 1/5 — Worst banking app *2025-09-20, version 1.4.60* In order to view any transaction including the latest transaction, require user to click more than 5 steps. This is unnecessary, make user life difficult to check the latest transaction to verify if the payment is received took user more than 2 minute to do so. Especially during urgent moment this super frustrating, non of any other bank have such interface require user to take so much effort to view the transaction ### 1/5 — Can’t share nor save transaction status into pdf in app *2025-05-30, version 1.4.55* In the apps cannot share or save transaction receipt into pdf , after making transfer we have to go to the web version to save the transaction receipt. Troublesome and doesn’t make sense not all can be done in app, not convenient. ### 1/5 — Worst banking app *2024-11-01, version 1.4.45* If you run a business, do not hope this app will be efficient, continuous crashes, the stupid 15 min wait to re log in. This app doesn’t deserve the 1 star even. They should fire the entire app development team. If you can, do not use it. Or do not hope it will be working when you need it too. ## Most praised reviews (10 highest-rated) ### 5/5 — Smooth and easy transaction.. *2023-09-16, version 1.4.31* Thank you !! ### 5/5 — Easy to use *2020-06-12, version 1.1.94* For me as IPhone XR user, it’s really simple and easy to use. The system is very efficient, perhaps enabling direct printing capability, and viewing the task on the checker interface before approving would be great. Overall it’s a simple and functional-able app. Thank you CIMB ### 4/5 — Positive *2025-12-21, version 1.4.65* Service was good just abit crowded but staff managed it well ### 4/5 — Add some link *2021-08-01, version 1.3.159* Assalamualaikum and good afternoon Just nak bg some review and suggestion. Apps ni so far okay and memudahkan user. Saya just nak minta pihak CIMB add lagi satu link which is ACCOUNT TRANSACTION. More like account statement. So i can check the debit and credit transaction. As for me, saya lebih kerap tgk debit transaction coz my customer will transfer the payment first before i release their product purchases. So if that link ada dlm apps ni so ia memudahkan saya untuk check either my customer payment already debit into my account or not. So hope pihak cimb will review my suggestion. Thank you. ### 3/5 — TRANSACTION STATUS FAILED *2024-06-12, version 1.4.42* Overall apps user friendly. But please upgrade transaction status so we can check money in also instead of money out only. Its take my time to keep open my laptop for the website. ### 3/5 — Not very user friendly *2023-06-11, version 1.4.26* I wish cimb can add some more features where we can share receipt after making transaction. It is very crucial as for now im only sharing screenshot to my client.. considering to change to maybank soon ### 3/5 — New user and I can’t find the “first time log in” *2020-12-28, version 1.3.141* Hi, I’m trying to follow instructions sent to me via email. I’m on step 1 of step 2 where I’m supposed to click on “first time user login” under new user but there is no such section. Please help ### 2/5 — Very outdated *2024-08-10, version 1.4.44* I’m using other 2 bank app for business and unfortunately CIMB app is the worst one. Sharing payment receipt required screenshot, we can’t see on time/ daily transaction in the app, DuitNow payment always have an issue, I can’t find my favourites when you type it- so I have to scroll instead. List goes on and on. Hoping one day this will be improved. ### 2/5 — Bad experience overall *2024-06-16, version 1.4.42* Pros: Clean user interface. Doesn’t take me a while to figure out where everything is. The app also run smoothly. Transactions are made easier compared to using the web version. Cons: Doesn’t have a way to see money in, which requires me to use the web version to download account statement instead and even then, doesn’t show today’s transaction. Another problem is, during transaction where I need to put the OTP number to confirm payment, there were a couple of times where the app just keeps loading indefinitely after I press confirm and there’s no way to go back to previous screen or refresh the page. The only thing to do is to just force quit the app, which causes me to wait 15 minutes to log back in because I’m still logged in to the previous session. This is infuriating because it’s such a waste of time. And I don’t see this issue being fixed because every update is just performance improvment. ### 2/5 — Unreliable *2020-10-27, version 1.3.115* With the unfriendly interface, they should find way to really improve the app. Suddenly since yesterday i’m stuck at ‘a notification has been send to your mobile device’... i’ve waited and waited, the notification must been wandering somewhere in space. I’m stuck and can’t log on. And this is all of a sudden... 🤷🏾‍♂️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*