# BJs Wholesale Club — user reviews > 1,917 indexed App Store user reviews of BJs Wholesale Club by BJ's Wholesale Club, rated 4.80/5 from 1,018,374 ratings. - Source: https://appshunter.io/ios/app/bjs-wholesale-club/id1287596508/reviews - App overview in markdown: https://appshunter.io/ios/app/bjs-wholesale-club/id1287596508.md - Rating breakdown: 5★ 913,897 · 4★ 70,206 · 3★ 17,207 · 2★ 5,626 · 1★ 11,438 ## What do users think of BJs Wholesale Club? Overall sentiment: neutral **Pros** - 👍 Convenient online ordering - 🚀 Easy to use app - 💡 Digital coupons - 👍 User-friendly interface - 🚀 Express checkout feature **Cons** - 🐛 Buggy app performance - 🔒 Privacy concerns with location tracking - 🔍 Difficult to find items - 🤔 Inconsistent coupon application - 🤔 Cumbersome checkout process **Commonly reported bugs** - App crashes or freezes frequently - Login issues, requiring repeated sign-ins - Inconsistent coupon application - Checkout process gets stuck or doesn't work - Inventory information not accurate **Most requested features** - Add a favorites/shopping list feature - Improve coupon management (e.g., select all, unclip) - Enhance search functionality - Allow for more flexible delivery/pickup options - Streamline the checkout process ## Newest reviews (12 of 1,917) ### 2/5 — New updates crashes when clipping coupons *2026-08-29, version 15.9.0* See title ### 4/5 — Need more grocery options *2026-08-29, version 15.9.0* Please add more hrocery options, ie, organic produce (cabbage). Also onion bags ### 2/5 — Missing Important functions *2026-08-29, version 15.9.0* This app is missing some basic functions: include the current price of the items in the coupons section and provide a link to the product, note if an item is available for pickup or delivery only before you get to checkout, include the price per unit on large multi-packs (ex. Individual bags of cookies or chips, and online “mix and match” deals do not let you mix. Also UI is a little clunky but that’s just because they are cramming a lot in there. ### 2/5 — Depending on your area skip it. *2026-08-28, version 15.9.0* Too many issues with delivery. At first it was very pleasant. Then I started having many items missing. I honestly didn’t know if it was the drivers stealing or the items wasn’t making it to their car. I started leaving instructions for the drivers to check the items on the receipt to make sure they received everything. After that, things stop coming up missing. Today I placed an order for delivery. I received a message that my order was picked up and on the way. Then maybe about 20 minutes later a message came through saying it’s been cancelled. I seen that it could take up to 3 to 5 days for the payment to be processed back to my card. That order was close to $200.00. They act like I can wait on them to buy food for my refund. All the customer service could say was sorry for the inconvenience. I’m done with the BJ’s deliver. Happy my membership will be done in October. BJ please don’t reply with the same on message. I know you can’t control everything but, there needs to be better protocols for situations such as these. ### 4/5 — Better communication *2026-08-28, version 15.9.0* They don’t notify you when an item is unavailable. So it can be changed for something else. ### 5/5 — Bjs coupons *2026-08-27, version 15.9.0* Good coupons and not too far away ### 3/5 — Ok *2026-08-27, version 15.9.0* Ok but it always says spend $50 get free pick up and they still charge you $3.99 ### 3/5 — Adding to cart difficulties *2026-08-27, version 15.9.0* I used to be able to pull up an item and add it to my cart. Now I have to click the View Item Details link to get the Add to Cart option. Half the time it defaults back to the full list of items instead of going to the specific item. Why add the extra step? ### 5/5 — Cashier *2026-08-27, version 15.9.0* John was awesome!!! ### 5/5 — Express Pay is Amazing!!!! *2026-08-25, version 15.9.0* Love that we can check ourselves out from our phones and is always stocked. ### 5/5 — Easy to Navigate. *2026-08-25, version 15.9.0* I love the app! It’s very easy to navigate. Thanks BJs ### 5/5 — Gluten free ordering! *2026-08-25, version 15.9.0* I can honestly say that I was floored at how easy it is to locate the full gluten-free item selections, and apply coupons when applicable. For this reason, I will be a BJ’s customer for a long time! ## Most critical reviews (10 lowest-rated) ### 1/5 — The coupon button *2026-08-31, version 15.9.0* The coupon button is broken every time you try to go all the way down and keep going back to the top. Please fix it. ### 1/5 — App has no accurate stock *2026-08-30, version 15.9.0* The app has no accurate stock. There is hardly anyone working at this store. ### 1/5 — Please fix issues *2026-08-30, version 15.9.0* Every time I’m swiping through the coupons it brings me back to the beginning and starts over. It is beyond frustrating. I’ve tried updating the app, logging out and back in, uninstalling/reinstalling, everything I can think of but it still does it. ### 1/5 — Digital coupons not loading *2026-08-30, version 15.9.0* This app used to make clipping coupons very easy. Lately about 18 months I’ve noticed that the app does NOT allow me to clip all of the coupons that I want to use. At a certain point the coupons keep repeating themselves , I mean the ones that I’ve already clipped. The most coupons I’m able to clip are about 10-12 at the most then they jump to the beginning of where I started . What’s going on ? Does the app have an update that I don’t know about? ### 1/5 — THE APP SUCKS *2026-08-30, version 15.9.0* When you search for gluten free you don’t get gluten free options exclusively. The app gives you gluten positive options. The app is clunky and inaccurate in search results often. BJ’s is good for some things but lacks options for people who have to be gluten and dairy free. After being a member since their Taunton, MA store opened I will be switching to COSTCO. ### 1/5 — Cannot sign in *2026-08-29, version 15.9.0* I’ve attempted to sign in multiple times. The app keeps saying wrong credentials. I’m copying and pasting the same username and password that work on the website. Useless. The help page on their website is equally useless. ### 1/5 — This app gets worse every time it opens *2026-08-29, version 15.9.0* The app is slow that I have to log into my computer to add coupons(I don’t have 8 hours to dedicate to scrolling down one page). Unfortunately, tonight your website won’t allow log ons(Absolutely nothing happens). I guess I’ll shop at Costco. ### 1/5 — Rude *2026-08-28, version 15.9.0* Every time we walk into this place every employee here is rude. You go get rotisserie chicken. They say come back in an hour. You come back in an hour. There’s no rotisserie chicken and they try to come back in another hour. They’re rude. ### 1/5 — Water fountains are like drinking from the street *2026-08-25, version 15.9.0* 1 ### 1/5 — Difficult to negotiate *2026-08-25, version 15.9.0* Difficult to use, keeps signing me out, won’t allow me to refuse notifications, tells me I have nothing in my cart, but when I put a single thing in it shows up as 2 from earlier in the day ## Most praised reviews (10 highest-rated) ### 5/5 — Express Pay *2026-08-30, version 15.9.0* It's so easy and convenient. No waiting in line. I absolutely love it!!! ### 5/5 — Mom *2026-08-30, version 15.9.0* Just love the ease of being able to have everything I need under my fingertip delivered right to the back of my vehicle! ### 5/5 — Best customer service ever *2026-08-30, version 15.9.0* I love bjs it’s always a quick, easy,friendly experience. I love express pay it’s always easy and efficient ### 5/5 — Always outstanding *2026-08-30, version 15.9.0* Thank you for always doing an amazing job ### 5/5 — Great service *2026-08-29, version 15.9.0* Fast easy and extremely convenient And the site reminds you if you didn’t clip a coupon ### 5/5 — An App That Does It All *2026-08-29, version 15.9.0* BJ’s wholesale app is perfect to purchase and select items to the cart while shopping. They added a feature for expert. Pay is invaluable. The only con is customers do not have the choice of selecting a “Send Receipt Copy” to their email. Come highly recommended. ### 5/5 — Great store *2026-08-28, version 15.9.0* This is the store I primarily shop at for my family. I love the easy way to clip coupons and the curbside pick up is so helpful!! ### 5/5 — An easy favorite *2026-08-28, version 15.9.0* When l go in to shop l find values but more often l place a pickup order because it’s so easy. ### 5/5 — Julie is awesome *2026-08-28, version 15.9.0* Julie is the awesome associate and she deserves a huge raise ### 5/5 — Express pay *2026-08-27, version 15.9.0* I like the change in the app. A shopper can now scan see the price and also a coupon and it does not have to go in cart and if it does not go in cart you just X the item. Nice and easy! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*