# bKash — user reviews > 922 indexed App Store user reviews of bKash by bKash Limited, rated 3.90/5 from 11,469 ratings. - Source: https://appshunter.io/ios/app/bkash/id1351183172/reviews - App overview in markdown: https://appshunter.io/ios/app/bkash/id1351183172.md - Rating breakdown: 5★ 6,701 · 4★ 1,348 · 3★ 753 · 2★ 480 · 1★ 2,187 ## What do users think of bKash? Overall sentiment: neutral **Pros** - 🚀 Easy money transfer - 🔒 Secure transactions - 👍 User-friendly interface - ✨ Reliable service **Cons** - 🐛 Frequent app crashes - ⚠️ Verification issues - 🔒 Restricted access abroad - 🤖 Buggy facial recognition **Commonly reported bugs** - Camera permission not working - Unable to log in after changing phone number - Saved payment details not working - Electricity bill payment not showing up **Most requested features** - Add fingerprint/Face ID login - Support for multiple accounts - Ability to pay bills from international cards - Offline mode for transactions ## Newest reviews (11 of 922) ### 3/5 — Bug issue iphone 12 *2026-08-11, version 7.3.0* After the latest update the send money or mobile recharge or any other button sometimes doesn’t work. ### 2/5 — Update error *2026-07-30, version 7.3.0* After the new update the app doesn’t work properly. While I click on something it doesn’t work. ### 3/5 — Need update more *2026-07-25, version 7.2.0* Need more and more update ### 3/5 — IOS problem *2026-07-23, version 7.2.0* To log in to bKash on an iPhone, it requires Face Identity verification, but it still isn’t working even after completing it. Will the current appearance of someone whose NID photo was taken 15–20 years ago still match that old photo?(Overall app is best but this one is very annoying) ### 2/5 — Not working in Canada *2026-07-12, version 7.2.0* Been more than 3 weeks contacting support. They keep saying they have a technical issue. A otp problem needs more than months of time to fix? The app is not usable from canada at all. Simply say you can’t use it if you can’t support. ### 1/5 — Can’t register *2026-07-01, version 7.2.0* The app can’t open the camera to take a photo of my NID even though it has permission through my IPhone settings. Quite annoying. ### 1/5 — Bal er app *2026-06-26, version 7.2.0* Bhai verify e kora jai na ### 1/5 — Bkash verification *2026-06-24, version 7.2.0* Hi I can’t verify my face because camera isn’t opening and I keep trying and resending otps until I was blocked please fix issue ### 1/5 — Electric meter token server issue all the time! *2026-06-24, version 7.2.0* I recharged my electric meter via bKash, but I haven’t received any confirmation message, token, or refund. It’s been almost 24 hours, and I still haven’t received any response from customer service. ### 1/5 — Worst app… *2026-06-22, version 7.2.0* while transferring money from bkash app to city bank , its showed pending and bkash app didn’t give any solution and my money have gone…If there was any zero rating i will give give it.. ### 2/5 — Ashraful *2026-06-20, version 7.2.0* Ashraful ## Most critical reviews (10 lowest-rated) ### 1/5 — Mandatory Saving my Card information *2026-08-17, version 7.3.0* This is a complete data privacy breach of us, why should I have to save my Bank card details in ur database to add money in bkash?? I do not want to store my bank card details there should be a choice if someone wants to okay fine if someone doesn’t want to than u guys should not force them to save card details. ### 1/5 — No BKash Merchant App in ios *2026-08-08, version 7.3.0* I am a Bkash Merchant and use an ios device. I cannot use the merchant app because there is not any merchant app available in the app store. Very disappointing ### 1/5 — Bad (npsb) Service *2026-08-06, version 7.3.0* bKash suspended my NPSB service without any notice or explanation. Customer support only blamed "Bangladesh Bank monitoring" but couldn't tell me which transaction or policy was involved. Since NPSB is cheaper than cash out, this raises concerns that customers are being pushed toward the more expensive cash-out option. Very disappointing. ### 1/5 — Camera option is not available for my bikash account *2026-08-04, version 7.3.0* my Bikash apps ar not sure is camera option please help me ### 1/5 — Disappointed by such behavior of bKash *2026-08-02, version 7.3.0* Until NPSB came, bKash was the best MFS in Bangladesh for me. After NPSB came, they said I violated Bangladesh Bank's policies which is why they blocked my NPSB option.😆 ### 1/5 — NPSB issue *2026-08-01, version 7.3.0* Bkash suspends NPSB service without any notice or explanation. Even the customer support blamed 'Bangladesh Bank'! What a joke! They couldn't even tell that which transaction or policy was involved. Since NPSB is cheaper than cashout, this raises concerns that customers are being pushed toward the more expensive cash out option, very disappointing and really unethical business strategy from such a renowned company. ### 1/5 — Login face verification *2026-07-19, version 7.2.0* Login er somoy face verification ta khuboi baje. Jar jonno app e use kora jacchena ### 1/5 — Issues with taking photos *2026-07-12, version 7.2.0* When I am going to take photo of NID the app is selecting wrong camera and also cannot focus on the document. ### 1/5 — Customer Support *2026-07-12, version 7.2.0* Their customer support is very Cheap ### 1/5 — Rubbish experience *2026-07-02, version 7.2.0* Rubbish experience ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2026-08-13, version 7.3.0* excellent and exceptional ### 5/5 — Review *2026-08-02, version 7.3.0* Excellent ### 5/5 — Good *2026-08-01, version 7.3.0* Bangladesh banking system ### 5/5 — Istiyak Nadim *2026-07-18, version 7.2.0* Istiyak Nadim ### 5/5 — Arthik partner *2026-07-03, version 7.2.0* Excellent 👍 ### 5/5 — Favorite *2026-07-01, version 7.2.0* My favorite apps ### 5/5 — Download Hannah open *2026-06-30, version 7.2.0* Download Hannahblack ### 5/5 — h *2026-06-25, version 7.2.0* Very recently j poriman taka katteche send money te soho egulu ektu koman.. ### 5/5 — No *2026-06-24, version 7.2.0* No ### 5/5 — Nobin *2026-06-04, version 7.2.0* Khan --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*