# BL for Chauffeurs — user reviews > 123 indexed App Store user reviews of BL for Chauffeurs by Blacklane GmbH, rated 3.78/5 from 333 ratings. - Source: https://appshunter.io/ios/app/bl-for-chauffeurs/id555364931/reviews - App overview in markdown: https://appshunter.io/ios/app/bl-for-chauffeurs/id555364931.md - Rating breakdown: 5★ 218 · 4★ 7 · 3★ 14 · 2★ 5 · 1★ 89 ## What do users think of BL for Chauffeurs? Overall sentiment: negative **Pros** - 🌟 Great professional car service - 👍 Fantastic, very good service and absolutely professional drives - 👍 Excellent customer service and support - 👍 Reliable, punctuality as well as professional and honesty always you could seek - 👍 Easy to use **Cons** - 🐛 Difficult sign up process, barely any offers - 💰 Harsh punishments and penalties for drivers - 💰 Unfair pay structure and deductions - 🔍 Lack of transparency and appeal process - 🐛 App crashes, glitches, and performance issues - 🕰️ Offers disappear too quickly, hard to accept - 💰 Low pay compared to market rates - 🚫 Lack of demand and job opportunities for drivers **Commonly reported bugs** - App freezing and crashing - Notifications not working - Slow response times and loading issues - Inconsistent job offer display and acceptance process **Most requested features** - Improve driver rating and evaluation system - Provide better support and communication with drivers - Increase transparency around pricing and pay structure - Implement fair cancellation and penalty policies - Improve app performance and reliability ## Newest reviews (13 of 123) ### 4/5 — App improving *2024-12-16, version 3.38.2* The app seems to be improving, but there is some sort of double notification happening. When the app goes ping to advertise a job, there is a first pop up notification, which you can press. However it’s followed shortly after by a second notification which does nothing when you press on it. A bit frustrating as it seems to be for the same job available as the main screen only shows the one job. What I’m trying to explain is different to when multiples jobs pop up at the same time, this seems to be linked to just one job. ### 3/5 — Need Improvements *2024-12-07, version 3.38.2* Job offers should be displayed ### 2/5 — Needs Improvement *2024-11-19* Lots of notifications pushed through to mobile devices indicating rides are available but most of the time, nothing shows up when you click on them. ### 1/5 — Stop Unfair Practice *2024-11-07* Just got onboarded recently & earlier was told will get paid in the 1st week of next month however later was told wont get paid until 17th of the next month. Later i did 5 rides & made over $600/- & received an invoice that $37/- will be credited into my account as rest of the money was charged for trip returned. During onboarding call i was informed i can return ride 6hrs prior without any penalty or negative impact on my account. Also when cancelling rides never it sent the charges for cancellation until 1 month later. It’s been very unfair & wont be driving for blacklane anymore. 1 month 5rides , 40+ hrs driving & over 1000 miles driven with low paying & later on taking rest in fees. They are just worst company to work with. Very saddening & i request my fellow fleet owners & drivers to be aware. **Developer response:** Dear Partner, Thank you for reaching out and sharing your feedback. We want all of our chauffeurs to have clear communication and to feel valued when working with us at Blacklane. We would kindly ask you to reach out us directly at partnersupport@blacklane.com so that we can look into this further together. Best regards, Chris. ### 1/5 — Sidiqi *2024-10-29, version 3.38.0* Been 6 years with them absolutely joke their operation manager AJ he mad Blacklane as joke such unprofessional guy very rude constant lier Blacklane should monitor him . ### 1/5 — scoring problem *2024-10-22* Hello, I have been working with blaclane for the last 2 months. They blocked me from opening an account because a friend of mine in the company got 4 stars and I got 9 5 stars and 1 4 stars. I have to accept an order to fix my rating. But they don't care. I wrote to them 3 times about different problems but no one got back to me. When I wrote to support they told me to send an email and said they can't do anything. We can't see which customer gave a rating for what reason. Maybe an unfair star was given. They don't offer an option to appeal. ### 4/5 — Sidiqi *2024-10-17* Been 6 years with them if you treat a guest well he ll request rude mention your name that send same guy. but Blacklane ll give rude to someone else even you ll not see the ride in auction used to be very good but now they are not good with partners if they want 5 star service on the road from us they should makes their 3 star service to 5 aswell .Sidiqi ### 1/5 — No offers *2024-10-11, version 3.38.0* Invested in car to suit their requirements, not a single offer via the app. They say there is no demand and nothing wrong with the app! Rubbish ### 1/5 — Terrible company *2024-10-08, version 3.38.0* Stay away from BL they don’t care about their drivers & They don’t pay you for any extra hours worked. I will be suing ### 1/5 — Chauffeur rate are low rest everything is good *2024-09-29, version 3.38.0* Please pay more to chauffeur don’t throw low prices ### 1/5 — Driver should stop picking up low rate rides *2024-09-28* This situation is unacceptable. Drivers who are picking up low rate rides are causing a waste of time and making Blacklane think twice about offering high rate rides. Drivers need to consider the impact of their actions on their future and the reputation of the company. **Developer response:** Dear Chauffeur, Thank you for reaching out and providing feedback to us. We truly care about our partner's experience and recommend contacting partnersupport@blacklane.com so that we can look into this matter further. Best regards, Chris King ### 1/5 — Dont need to waste energy and my words. *2024-09-22, version 3.38.0* Just look at Tiltle😂 ### 1/5 — Not working for extended hourly bookings *2024-09-14* The app is not working every time on iPhone 14 pro max for extending hourly bookings, which leads to much frustration and lengthy calls. Last night it worked, tonight it didn’t, instead of getting extend hourly booking the only option was to add waiting time, which is not relevant for hourly bookings, please get this sorted to avoid wasted time and effort on everybody’s part. **Developer response:** Hello, We appreciate your feedback and we're sorry to hear about the issues you've encountered with our app. To assist you better, could you please send a detailed email to partnersupport@blacklane.com ? We'll investigate the situation and work on resolving it promptly. Best regards, Chris ## Most critical reviews (10 lowest-rated) ### 1/5 — Drivers BEWAREDI *2025-03-10* Difficult sign up process, barely any offers I sit days waiting for one ride notification here in Boston, MA plus they took 560$ out of my paycheck because I accidentally clicked on an offer. So far my review on TrustPilot hit 1k views, I hate writing reviews but this company is so heartless and I’m a 5.0 star driver and 5 star FIRST CLASS VEHICLE (S500) ### 1/5 — Just plain ugly *2025-02-27* The nasty loopholes that BlackLane allows to hurt their drivers pay should be illegal. The portal drivers use is designed to take $$ away from their drivers. BlackLane is not a moral company. Too bad for BlackLane. I wish BlackLane would put themselves in their workers shoes. We must provide unparalleled service, but Black Lane does not provide unparalleled service for their workers. **Developer response:** Dear valued partner, We appreciate you taking the time to share your experience with Blacklane. We apologize that your experience with us did not meet your expectations. If there is anything we can do to fix that for you. Please do not hesitate to contact us at partnersupport@blacklane.com. looking forward to hear back from you. Mostafa. ### 1/5 — DRIVERS BEWARE: AVOID! *2025-02-21* My name is Riad, I am a driver with a fleet of Mercedes Benz S and E class, I came over from Uber and am shocked at how there’s no business, 1 ride offer in 3 weeks, they get taken by drivers with longer experience, no money, on top of that I accidentally clicked on an offer and returned it immediately now they want to charge me 100% penalty + Handling fee over 500$!!! Are they crazy?! Beware for chauffeurs. Long hiring of process, no offers, harsh punishments on top of that the app is so basic and honestly useless, this is for Americans. I live in Boston and have over 10,000 5 star rides for Uber Black and Lyft. If you’re banned from Uber or have issues with other apps STAY AWAY from this one. Maybe New York might have more offers but it’s a brutal company with no system or appeal process just a girl or guy sending you an email a day later and that’s it it’s done. I was nervous to do this review in fear of retaliation but I feel bad for other people who think this is a viable alternative or an engineering marvel. **Developer response:** Dear Riad, Thank you for sharing your feedback with us. I am sorry to hear that working with Blacklane has not met your expectations. This is not how we want our partners to feel. Could you kindly share these details with partnersupport@blacklane.com so that our team can look into this further with you? Thank you and looking forward to hearing from you. Best wishes, Dylan ### 1/5 — Hard to register and become a partner started *2025-02-19, version 3.38.2* No help ### 1/5 — 🤮 *2025-02-07, version 3.38.2* The worst ### 1/5 — Cheaters and scammers stay away from this cheap company *2025-01-08, version 3.38.2* It is disgusting, absurd, and cheating to charge drivers for returning their rides.It is time for drivers to stop this nonsense company. ### 1/5 — Frustrating.. *2024-12-28, version 3.38.2* By now the basics should be sorted?! The filter system does not work properly.. consistently.. really!? ### 1/5 — Not fair to their drivers *2024-12-28, version 3.38.2* I’ve been working for Blacklane for almost 2 years. I got a 5 stars perfil what is almost impossible, if you work with people you know what I mean, if they are in a bad day they can give you a bad review for no reason. Three things this company have that makes any driver really think about leaving them: 1 if a job is cancelled within 1 hour or less or the client doesn’t show up you only receive 40% of the price. If it’s a £50 from an airport you take nothing home as you have to pay for parking and they probably keep the other 60% plus the commission they already made on top of the booking price. 2 they give a insane option for the clients to modify or cancel jobs if more than one hour from the pick up time. That would be okay if that wouldn’t be valid for long distance pickups. I’ve already drove 2 hours and got a job cancelled 1 hour and 2 minutes from pickup time. 3 they will charge you 50% of a job’s price plus handling fees if you be 1 minute late for pickup. Doesn’t matter if you got in any traffic issues. So basically their don’t care a bit about you not even if you’ve been on time for thousands jobs and be their best driver with best reviews ### 1/5 — Jim *2024-12-16* Hey guys, don’t waste your time Trying to apply in this company. they make it extremely hard to join. I’ve submitted all my documents, but there’s always something missing. This is frustrating and honestly ridiculous. I’ve wasted so much time running around to gather everything you requested, only to be told something else is missing. If you don’t want to work with people, just be upfront so they don’t waste their time. This process feels unnecessarily difficult, especially compared to other companies where my paperwork was accepted without any issues. You’re making this harder than it needs to be. **Developer response:** Dear Chauffeur, Thank you for your feedback, and I'm sorry to hear about the difficulties you've faced during the application process. We strive to make our onboarding as smooth as possible, and it’s disappointing to learn that wasn't your experience. We’re working on streamlining the process to prevent such frustrations. Please reach out to our support team for assistance, and we’ll do our best to resolve any outstanding issues quickly. Warm regards, Mariella ### 1/5 — Fare is unfair *2024-12-01, version 3.38.2* Poor customer service, not being honest with the charges, I do not recommend Blacklane to drivers. Blacklane is a broker and doesn’t have operating licence with TFL. It is only middle man taking advantage of trips and taking commission. ## Most praised reviews (10 highest-rated) ### 5/5 — Just plain ugly *2025-02-23* I no longer use BlackLane after Ive talked to my drivers. The nasty loopholes that BlackLane allows to hurt their drivers pay should be illegal. The portal drivers use is designed to take $$ away from their drivers. BlackLane is not a moral company. Best thing is now those drivers & I no longer use BlackLane we just exchanged phone numbers & benefit each other & BlackLane gets no more of my $$ & driver gets more $$ from me. Too bad for BlackLane ### 5/5 — Mr J.H *2025-02-07, version 3.38.2* 🌟🌟🌟🌟🌟🌟🌟 ### 5/5 — Great Great! *2025-01-29, version 3.38.2* Very easy to use Simple but elegant ### 5/5 — Great company *2024-12-29, version 3.38.2* BL is a great company to work with , i have only concern about prices which are comparativiely low ### 5/5 — CEO *2024-12-29* Driving with backlane has been a smooth professional experience! Grilled with the technical support and with the software and staff. ### 5/5 — UI very well designed and overall good ..however *2024-09-26, version 3.38.0* I wish Blacklane would consider their policies. If you have a driver that’s performing exceptionally well she/he should feel rewarded & offered a chance to make better profit outside of the market offers.The fixed rates offered by these market managers are absurd and don’t align with the black car competitors in the region .. apart from that I’m pleased with the overall work of the company and let me see again. The app is amazing. ### 5/5 — Mr *2024-08-29, version 3.38.0* Fantastic, very good service and absolutely professional drives ### 5/5 — I like black lane *2024-08-29, version 3.38.0* Awsome ### 5/5 — Happy 🙏🏻 *2024-08-29, version 3.38.0* I’m grateful and thankful for the opportunity ### 5/5 — Ride in style *2024-08-14* Excellent service for both drivers and riders…++++ **Developer response:** Dear Kash, Thank you very much for your positive feedback, this truly means a lot. We look forward to our continuous partnership and providing you and our guests with excellent and satisfactory service. Kind regards, Chris --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*