# Black and Mobile — user reviews > 73 indexed App Store user reviews of Black and Mobile by Black and Mobile Inc, rated 4.40/5 from 404 ratings. - Source: https://appshunter.io/ios/app/black-and-mobile/id1481173159/reviews - App overview in markdown: https://appshunter.io/ios/app/black-and-mobile/id1481173159.md - Rating breakdown: 5★ 322 · 4★ 18 · 3★ 15 · 2★ 17 · 1★ 32 ## What do users think of Black and Mobile? Overall sentiment: mixed **Pros** - 🚀 Great business model - 👍 Diverse food selections - 👍 Easy to navigate - 👍 Inspiring others - 👍 Reliable and fast delivery - 👍 Friendly delivery staff - 👍 Good customer service **Cons** - 🐛 App issues and bugs - 🐛 Unreliable order tracking - 🐛 Lack of communication - 🐛 Long delivery times - 💰 High delivery fees - 🚫 Limited restaurant availability **Commonly reported bugs** - App crashes or freezes - Delivery issues and order cancellations - Incorrect or missing menu items - Inability to edit address or contact info **Most requested features** - Expand to more locations - Improve app UI and UX - Add order tracking and status updates - Improve customer support and communication - Provide more restaurant and menu details - Offer delivery fee discounts or promotions ## Newest reviews (11 of 73) ### 3/5 — Needs to expand *2024-07-28, version 7.3.3* The app seems cool. I seen it on TikTok and immediately went to download, but there wasn’t any places in my location. The app need to expand there a lot of black owned restaurants and businesses here in Az ### 2/5 — Not worth it *2022-06-11, version 5.5* Needs some work doesn’t really work I thought I was gonna find local places to support but no. ### 2/5 — Fix the app please *2021-12-16, version 5.2.7* I’ve been wanting to support black business for the last year, but every time I try to use the app it says that nothing is available. I’ve deleted and redownloaded 3 times over the course of months. I can’t imagine how many restaurants are losing out on business because this is happening to so many people. ### 2/5 — Nope, this is not it *2021-09-06, version 5.2.3* This mobile app is terrible. There’s no way to track your food, no way to look at the details of your current or previous orders, and no way to contact customer service. I ordered through here a few months ago and after waiting 40 minutes with the order still in “pending” status then finally emailing BAM (bc no way to contact through the app) they informed me my order was canceled. Was reluctant to use BAM again but this time it took an hour and a half for the food to be delivered, during which time we had to call the restaurant for order updates because there is no way to track the order through the app… They do not provide a tracking link like the app description says they do. There was an item missing from the delivery and no way to contact the restaurant or customer service through the app, so I had to again email them with the order number.I love the idea of supporting black owned businesses through this app but the app is just terrible. These businesses are missing out on revenue because the BAM app is so bad. ### 3/5 — App doesn’t work *2021-06-14, version 5.1.2* “BAM is packed. BAM is currently experiencing high volumes of orders. Please try again in a few minutes.” Is the message I’m getting when I tried yesterday and today. ### 2/5 — Service needs work *2021-03-07, version 4.4.3* Customer service is not available often. Deliveries can take up 3 hours. Way too long to wait especially for the delivery price. Needs a lot of work. ### 4/5 — Win Win *2020-11-28, version 4.4.1* I love the idea of being able to eat at places that I would not go to simply because they are on the other side of town and I may not have heard of them to know they exist. Ordering through B&M allows me to not only support black owned restaurants in my area but those in different neighborhoods of Philly and some surrounding areas. The times I have ordered the food had been good and the order has been on time with status update. I also like that I was able to get an occasional delivery promotion. The fee is worth it to me because you’re not getting the usual pizzeria but specialty food hence the name “culture delivered” ### 4/5 — Love the idea, app needs some work *2020-10-22, version 4.3.9* I really love the idea for this app and the support it offers for the communities it serves. App still needs quite a bit of UI/UX polish, but it’s definitely progressing in the right direction since my first review. ### 2/5 — Tried and deleted *2020-10-05, version 4.3.6* Ordered twice. First order canceled without a reason. Ordered again today and canceled again. Not sure what’s up but better customer interface is severely needed ### 5/5 — Nice startup *2020-09-24, version 4.3.5* This is good option for local black owned food delivery. I tried this service few months ago and it didn’t work well. Recently it got update so it has order tracking, Apple Pay and easier order process. Looking forward to using this more ### 2/5 — Worst UI Ever *2020-09-17, version 4.3.3* The app is just awful. Update this app so people will believe it was developed in 2020. ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam? *2026-07-14, version 41.0.2* Placed an order which is stuck on “waiting for confirmation”. Chatting with support on the order does nothing. I can’t make a help request because the order is unconfirmed, even though it charged my credit card anyway. Called the restaurant and they said they don’t know what this app is and to use Uber Eats or DoorDash. ### 1/5 — Don’t work for them *2024-12-19, version 8.0.2* They will not pay you and won’t reply when you message them.. ### 1/5 — ew *2024-09-14, version 7.3.3* owner is a liar and a cheater 🤮 better off w doordash ### 1/5 — Janky refunds *2021-07-07, version 5.1.2* My best friend ordered from this app. They canceled her order without an explanation after waiting for over an hour. Then they only gave her 50% of her money back and didn’t refund the tip. Why keep the tip when she never was serviced? Not even gonna try ordering from this app at all for myself ### 1/5 — White restaurant can sue you for discrimination *2021-01-26, version 4.4.1* BAM! It’s ok to add a white company they spend a lot of money all I’m saying is don’t limit your income because you only want to serve black people and there business I bet white people order food from your app so what make you think they don’t want to advertise a restaurant on your app BAM! WAM! ### 1/5 — No App Privacy info given *2020-12-22, version 4.4.1* This app gets 1 star until it discloses where the users’ location data (at least!) goes. ### 1/5 — Late Arrival *2020-11-01, version 4.3.9* Food took hours to arrive. ### 1/5 — . *2020-10-24, version 4.3.9* I’ve put in multiple addresses nothing populated as of now it’s still looking for restaurants. ### 1/5 — App showing blank screen *2020-09-22, version 4.3.5* I have tried to use this app multiple times and still I have a black screen. I have waited to see if there was a glitch with the app, but I waited a week and still a blank black screen. I deleted the app it was worth a try..... ### 1/5 — iOS *2020-09-07, version 4.2.9* Having trouble login giving me a black screen ## Most praised reviews (10 highest-rated) ### 5/5 — A1 *2025-12-23, version 40.0.0* Great business model! ### 5/5 — Best Service *2023-05-07, version 6.2* Most diverse food selections ### 5/5 — Great app *2023-02-12, version 6.2* Great app and design ### 5/5 — More than an app! *2022-06-29, version 5.5* Easy to navigate and being able to support black owned restaurants is a blessing. You are definitely inspiring others. Support BAM! ### 5/5 — How to get involved *2021-09-18, version 5.2.3* CONGRATULATIONS so proud of you . We want to support . How does the Nile Cafe get involved . The Nile Cafe is the cities longest running Vegan Restaurant that serves up delicious Vegan Soul Food. Delicious Vegan cakes, cornbread and Vegan ice cream. Let us know how we can connect with you ### 5/5 — Wow! *2021-01-19, version 4.4.1* I regrettably hadn’t used the app in some months and just using it today it has come such a long way! I’m so proud of y’all! ### 5/5 — I don’t order often, but when I do, it’s great. *2020-12-01, version 4.4.1* When Black and Mobile came to Atlanta, I was excited to support the black businesses in the area. While the delivery cost is a little higher than your other delivery platforms, I feel it’s worth it because I’m supporting my community. Also, this app has the BEST notification sound in the world! It always brings a smile to my face! ### 5/5 — Culture Delivered *2020-11-29, version 4.4.1* Thank you for allow us to really embrace the culture. Although some businesses are on other app they get over looked. You allowed them to be seen. ### 5/5 — Th best 🙌🏾 *2020-10-30, version 4.3.9* From the drop off lady to the quality of my food, everything was good. I’m always nervous about ordering food on lunch because DoorDash stay screwing up. But BAM got it right for the 2nd time. I’m telling everybody about y’all ! ### 5/5 — Group Economics *2020-10-01* The company is growing and getting their system perfected to properly serve the community and the restaurants they partner with so they can have a similar and smooth experience as if they were using the competitors who have millions of dollars behind them. Great concept and will be in every major city that has black owned businesses soon! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*