# Black & White Cabs Australia — user reviews > 55 indexed App Store user reviews of Black & White Cabs Australia by Mobile Technologies International Pty Ltd, rated 2.51/5 from 146 ratings. - Source: https://appshunter.io/ios/app/black-and-white-cabs-australia/id1435125039/reviews - App overview in markdown: https://appshunter.io/ios/app/black-and-white-cabs-australia/id1435125039.md ## Newest reviews (15 of 55) ### 2/5 — Reveiw *2025-07-23, version 1.4.2* It’s okay, but when finding a taxi late no one picks up and takes atleast an hour + even when taxis are available ### 2/5 — Can't select fixed fare when booking in advance *2025-06-17, version 1.4.2* It seems OK in general but I have not booked using the app, as it won't let me select a fixed fare when booking in advance. When booking in advance, it will only let me select metered fare, and I can only select fixed fare if selecting to book now. I've tried to do this on a number of occasions, on different days, and the app is the current version, so not sure what the issue is. To overcome this issue, I book via the website. ### 1/5 — Registration failure *2024-01-23, version 1.3.2* I downloaded the app but failing to create an account . I keep getting “invalid phone number” error message yet my phone number is correct ### 1/5 — Just awful. *2023-12-05, version 1.3.2* Poor gps location of hirer & unable to change pickup spot to where you actually are. Persistently slow localisation of available cabs & ride acceptance. Offered “Fixed fare” is always 20+% higher than metered fare. Excessive card usage charges by B&W (not an app issue). Current iteration of App prevents you logging in just with your phone no, as previously, & won’t allow a new account to be set up with an existing phone number, making the app non-functional for a large number of existing customers. Pretty much a shining example of why Uber & Didi were allowed to trample all over the taxi monopoly. ### 1/5 — Slaves working *2023-12-01, version 1.3.2* Rude and mean people running a company ### 2/5 — App crashes and needs to be reinstalled *2023-11-14, version 1.3.1* When it works its great. App has crashed several times during booking process and won’t reopen. App needs to be deleted, reinstalled and logged in again to check on the status of my booking (running latest iOS). Not great when I am in a hurry. ### 2/5 — App crashes constantly *2023-11-01, version 1.3.1* I love the idea of an app but I’ve installed it twice, then when I go to open it to check booking for my elderly Mum it just crashes and won’t open. Very disappointing ### 1/5 — No drivers *2023-11-01, version 1.3.1* Not once when using this app have I had a driver booking actually go through. It doesn’t seem to be hooked up to anything on the other end, or if it is, there are no drivers ever available. Don’t waste your time. ### 1/5 — App keeps crashing and is unusable *2023-10-15, version 1.3.1* App keeps crashing and cannot see where my driver is or if my booking was accepted ### 1/5 — Terrible service *2023-09-10, version 1.3.1* They have signs in my area for black and white cabs that tell you to use the app and to search for that pick up spot. You cannot find the pick up spot using the app. Calling the hotline didn’t help, they were rude and happy to give up. No wonder Uber is taking your jobs, you deserve it ### 1/5 — Terrible Booking App *2023-05-24, version 1.3.1* Ride is accepted from a car 1 min away but clearly on other jobs as it takes 20-30 to arrive whilst travelling in the opposite direction. ### 1/5 — Get an Uber instead *2023-04-13, version 1.3.1* Booked a cab for 4:30am to get to the airport. 20 minutes past the agreed time I chased them up and was told they are still finding a driver and couldn’t give me a ETA. So I used an Uber instead, which was ordered and had arrived by the time B&W called back. I won’t be using B&W again. ### 1/5 — New app *2023-03-30, version 1.3.1* The new app is terrible! Useless when using away from home. The new phone is better in options but useless for customer service. Not good enough. ### 2/5 — Payment issue *2023-03-29, version 1.3.1* I use the app for my elderly mother who has cab vouchers. When I go to make a future booking, at time it takes me to the credit card detail window. It doesn’t always do it but it’s annoying as I have to phone the call centre. Great idea this app but please fix this issue. ### 1/5 — WILL NOT WORK! *2023-03-23, version 1.3.1* This app quits as it is opened. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to create account *2026-07-13, version 1.4.3* Requires phone number to create account but won’t let me change from us +1 at start of number ### 1/5 — App failure *2026-03-26, version 1.4.3* I have 2 email accounts and tried both with ‘forgotten password”. App says no account for the provided email address provided. Tried applying for new account using both on separate occasions but app says there is already an account under both email address……so which one is it?🤬🤬USLESS app!!! ### 1/5 — Can’t log in *2025-03-18, version 1.3.2* I previously used FB to log in now fb and B&W apps are not talking to each other but as my ph number is same it’s not allowing me to create a new account ### 1/5 — Overpriced *2025-03-16, version 1.3.2* Listed fare is almost 3x the price of an uber. Hard pass from me ### 1/5 — Disgraceful service *2025-01-16, version 1.3.2* Worst service for Gympie area. App doesn’t even work. Apparently they don’t service this area when there’s taxis with there logo on the side. And charging a ridiculous amount to 20mins up the road. ### 1/5 — nearly late to airport *2024-12-20, version 1.3.2* i booked in advance and it had told me it was confirmed, however 5 minutes before my pickup it said it was still looking for a driver. horrendous service. just get an uber ### 1/5 — Poor service *2024-09-16, version 1.3.2* Dont bother using the app to prebook an airport trip. The job still only goes out 5 min before pickup time but the only cab available is 25 minutes away. Wont bother using them again, Uber prebook is far more reliable. ### 1/5 — Cab review *2024-08-17, version 1.3.2* From the moment I got in the taxi with no wait time was $5.80 flagfall bill that I was not informed of….absolute bullsh*t. Don’t got with Taxi, always more expensive than Uber. ### 1/5 — Annoyed *2024-04-25, version 1.3.2* App says it’s Black & WhiteCabs Australia. However, when attempting to create an account, the phone number is locked on US as location. This means when entering an Australian mobile number (according to the name this is supposed to be an Australian App) the App errors and fails to load with an error of incorrect location for the phone number…….. a location it won’t let you change! Complete waste of time. Just ring the local number and use the AI interactive bot. ### 1/5 — Don’t do it *2024-04-04, version 1.3.2* They cancel leaving elderly stranded in rain dispicable ## Most praised reviews (10 highest-rated) ### 5/5 — It’s better than uber in Caloundra *2025-03-29, version 1.3.2* After finding uber drivers kept cancelling jobs, sometimes multiple in a row, leaving me stranded I thought I’d try taxis again. It’s much better, Nicer drivers and more reliable. Not sure about the App, I find the automatic phone service is fine so just use that. Thank you ### 5/5 — Taxis are back! *2023-12-25, version 1.3.2* No cancellations, no Surge rates, full security and drivers know where they’re going. Taxis are back baby! ### 5/5 — Wade *2023-10-17, version 1.3.1* Need to fix the app keeps crashing jumps inn and out ### 5/5 — Great app *2023-03-10, version 1.3.1* This taxi app is very easy to use. Great that I can order taxis for my children even when they’re not with me. It’s good to be able to choose the type of taxi I want and I’ve found the quotes in the app are accurate. ### 5/5 — Favourite way to travel *2023-03-07, version 1.3.1* Such good service ### 5/5 — Best Taxi service 👍 *2023-03-03, version 1.3.1* Black n white cabs are the best service in Brisbane city , they are always reliable and drivers are respectful and always look after the customers. Cars are near and tidy and always o. Top. You can always rely on Black n white cabs 🥳🥳 keep up the good work 👍 ### 5/5 — Great app, no issues *2023-01-12, version 1.3.1* I downloaded this app to book early taxis for work two days in a row. Both times I was really happy with it, it works exactly as needed and the drivers rocked up a few minutes early for each booking. And this app doesn’t require you to enter credit card details if you don’t want to which is a big plus for me. Would recommend! ### 5/5 — Love the app *2022-10-19, version 1.3.1* I hate Uber and was keen to give BnW cabs a go. Glad I did. The Uber app was surging at them time and I got a great price to airport with BnW cabs. The app is as good as Uber and they don’t rip you off. Bring back the cabbie! ### 5/5 — Awesome service *2021-07-23* Awesome service! Security cameras in every single taxi, Authorised drivers, Clean cars. feel very safe getting into a Black and White cab knowing it’s cheap and will get to my destination safely. Thank you for delivering great service to your customers. ### 2/5 — CABCHARGE card *2025-08-17, version 1.4.2* I can’t find any way of entering my CABCHARGE number so am unable to book a b&w cab from my phone. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*