# Black Sheep Coffee UK — user reviews > 181 indexed App Store user reviews of Black Sheep Coffee UK by Conilon LTD, rated 4.50/5 from 46 ratings. - Source: https://appshunter.io/ios/app/black-sheep-coffee-uk/id1595109544/reviews - App overview in markdown: https://appshunter.io/ios/app/black-sheep-coffee-uk/id1595109544.md - Rating breakdown: 5★ 38 · 4★ 2 · 3★ 0 · 2★ 3 · 1★ 3 ## What do users think of Black Sheep Coffee UK? Overall sentiment: neutral **Pros** - 🚀 Easy to use app - 👍 Great loyalty program - 🚀 Convenient pre-order option - 👍 Friendly and helpful staff - 🚀 Quick and efficient ordering - 👍 Delicious coffee and food options **Cons** - 🐛 Loyalty program issues (missing QR codes, points not tracking) - 🐛 Buggy and unreliable app performance - 🔒 Security and account issues (unable to log in, lost accounts) - 🐛 Inconsistent user experience (cluttered UI, confusing navigation) - 💰 Expensive prices compared to competitors **Commonly reported bugs** - Loyalty QR code not displaying in the app - Inability to redeem loyalty points - App crashing or freezing during use - Student discount not working as expected - Order not registering or points not awarded **Most requested features** - Add a 'reorder' button for frequent orders - Integrate with mobile wallets (Apple Pay, Google Pay) - Improve loyalty program visibility and usability - Provide more transparency on loyalty points and rewards - Streamline the ordering process with fewer steps ## Newest reviews (10 of 181) ### 3/5 — Good coffee but fix wi-fi *2026-03-07, version 5.1.2* Why do all sheepies have rubbish WiFi !? ### 3/5 — Clunky UX *2025-09-17* I have a particular coffee I like to order each day. It takes 8 or 9 clicks just to do so. Please add an express lane process. Yes I know you have 10 outlets within a mile radius… but I’d like to reorder from the same place i did yesterday, and the day before that. You don’t need to ask me every single day about allergies. No i don’t want anything else. Yes, when i said i was going to pay with Apple Pay… I meant i wanted to pay with Apple Pay. Simplify it for me please ### 3/5 — Flawed Concept *2025-08-22* Nice idea but ordering on your phone while walking seems ill conceived in most cities: good way to get unlocked phone stolen or have other accident. If could use app with machine in store, to speed up ordering & adding rewards that would be great, but as not an option app remains unused. I do like that Black Sheep open earlier than other cafes near my work & being able to order without queuing, so can grab a coffee and read before work, and just a shame never with the app so no rewards. Coffee not bad, however, nothing special and comparable to most decent coffee shops. ### 5/5 — Consistently good coffee *2025-07-24, version 3.2.0* The app is quick to use if you tap the re order button ### 5/5 — Outstanding *2025-07-19, version 3.2.0* As always the staff are friendly. Blake gave a brilliant recommendation for coffee. A true credit to the brand. ### 1/5 — Rewards Tab! *2025-07-18, version 3.2.0* The rewards tab is not on the app, please look into this! ### 1/5 — Most of these reviews are fake due to a promotion they made *2025-07-07, version 3.2.0* I liked their student discounts. The app is meh. They had a bad rating before their promotion to get high ratings ### 1/5 — buggy *2025-07-05, version 3.2.0* cant access the loyalty tab really annoying ### 5/5 — Fantastic *2025-06-29, version 3.2.0* Was so surprised how nice a place it is. Atmosphere and design is amazing. Feel like I’m in a big city centre place. Lots to choose from and staff really friendly and helpful. If you’ve never been you have to give it a visit - well worth it. My favourite is cappucino and Pastel de nata after I’ve had the beef bagel! ### 1/5 — Loyalty tab disappeared *2025-06-28, version 3.2.0* Each time I sign in and connect my account to loyalty program, the tab disappeared. ## Most critical reviews (10 lowest-rated) ### 1/5 — No QR code *2026-03-07, version 5.1.2* First time trying to use the application to get loyalty points when purchasing failed due to the inability for the application to provide a QR code for me to use. Was told in store that the application does not work well with iPhone and there was nothing I could do. ### 1/5 — Rewards difficult *2026-03-07, version 5.1.2* No one could tell me when I ordered how to get my rewards ### 1/5 — Verification of loyalty program *2026-02-07, version 5.1.2* I downloaded the app and tried to verify my phone number to link it to the loyalty program. I received the verification code, but when I returned to the app, the input field was greyed out and I couldn’t enter the code. I’ve tried several times over the past two weeks, but the issue persists. Please fix this problem. ### 1/5 — Unstoppable Spam *2026-01-28, version 5.1.1* Everything else works fine, but there is no way to get the app to stop sending you unwanted promos and annoying pings. Yah, there is some setting that sounds like it should be able to turn this off. And I did, yet it still sends me notifications I do not want. ### 1/5 — Created account but cafe doesn’t take cash! Useless. *2026-01-06, version 4.2.0* Pathetic. Can’t spend money in cash form here. Walked out the cafe. Lost a customer and will delete account. ### 1/5 — TERRIBLE *2025-11-12, version 3.6.0* Not showing my DAMN qr code ### 1/5 — Unable to log in *2025-10-17, version 3.5.0* Read that a cafe will be opening nearby, so signed up to give it a shot. Registered on the website - can log in OK. Same credentials in the app gives a “user not found” error…… ### 1/5 — Points *2025-09-16, version 3.5.0* Seems to only allow you to get 1 item using your points. ### 1/5 — Rewards tab missing! *2025-08-22, version 3.3.1* I got the app to join loyalty rewards. After I registered for an account and logged into the app, the rewards tab is gone! And there’s no barcode for me to scan or see my points or rewards! ### 1/5 — No tab for rewards or QR code *2025-07-19, version 3.2.0* Mine is super buggy and there is no ‘Rewards’ tab in my navigation bar… super strange and no way to collect points despite my super many orders ## Most praised reviews (10 highest-rated) ### 5/5 — I LOVE IIITTT *2026-02-02, version 5.1.1* PPPEEAAAKKK ### 5/5 — A great morning coffee *2026-01-31, version 5.1.1* Lovely coffee shop, really helpful staff and a nice coffee and pain au chocolat! ### 5/5 — Great Hot Chocolate *2026-01-25, version 5.1.1* Wonderful Healing Smoothies ### 5/5 — Amazing vouchers *2026-01-24, version 5.1.1* Great vouchers and place to study or work ### 5/5 — lovely matcha *2026-01-19, version 5.1.0* yep ### 5/5 — Mint white matcha *2025-11-27, version 3.6.0* Touches the soul! So good. Tastes like aero mint chocolate in a cup ### 5/5 — Professional *2025-10-15, version 3.5.0* Makes everything easier ### 5/5 — My ty favourite coffee *2025-09-27, version 3.5.0* My best start of every journey at Luton airport is having a little tray from Black Sheep Coffee!! ### 5/5 — Great app! *2025-08-16, version 3.2.0* join using my link to get 3,000 points for ur first purchase! And that will also give me a free drink :) ### 5/5 — 254 *2025-07-30, version 3.2.0* Nice --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*