# BlackBerry Connect

> Secure enterprise instant messaging and presence for mobile devices. (iPhone/iPad app by BlackBerry Corporation.)

- Source: https://appshunter.io/ios/app/blackberry-connect/id548443253 (this page in markdown: same URL + `.md`)
- Developer: [BlackBerry Corporation](https://appshunter.io/developer/328100528)
- Category: Business, Productivity
- Price: Free
- Rating: 1.60/5 from 129 App Store ratings · 102 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 44 MB
- Languages: German (Germany), Danish, American English, French (France), Italian, Japanese, Korean, Dutch, Brazilian Portuguese, Swedish and 2 more
- Released: 2012-09-14
- Data updated: 2026-08-12
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/blackberry-connect/id548443253/reviews.md

## What is BlackBerry Connect?

IMPORTANT NOTE: The BlackBerry Connect application will not operate without the necessary back-end software. Please contact your IT administrator for a username and password.

BlackBerry Connect™ is an enterprise instant message (IM) and presence application that improves communication and collaboration while simultaneously protecting corporate data and respecting employee privacy.  BlackBerry Connect extends corporate instant messaging platforms like Microsoft Lync and OCS to market leading mobile devices without requiring a VPN, firewall holes or servers in the DMZ.  It provides instant messaging, presence, and corporate directory lookup from an easy-to-use interface.

End User Features:
•Keep personal contacts and IMs private
•View colleagues’ real-time availability via presence
•Select the best way to communicate – IM, email*, or a phone call
•Receive message alerts and notifications, even when the app is in the background
•Search corporate directory for a contact
•Manage multiple chats in conversation view
•Use swipe cell for quick actions on contacts view
•View contacts by groups and favorites
•Search conversation history, even in offline or airplane mode
•Set presence status and personal message
•Set alert and away preferences
•Automatically optimized client for iPhone or iPad
•Retina display support

IT Features:
•Protect corporate data in motion and at rest with military-grade encryption
•Secure the corporate network by not requiring firewall holes or servers in the DMZ
•Configure granular security policies such as strong password requirements 
•Prevent data leakage by disabling cut/copy/paste and separating work and personal contacts
•Remote lock or wipe corporate data while preserving personal information
•Detect and prevent jailbroken devices from connecting to the corporate network
•Integrates with other Good mobile collaboration solutions, providing seamless and secure end-to-end business workflow

*Require BlackBerry Work

Please Note: BlackBerry Connect is not compatible with iPod Touch

## Key features

- Instant messaging
- Real-time presence
- Corporate directory lookup
- Secure data encryption
- Background notifications
- Conversation history search

## What do users think of BlackBerry Connect?

Overall sentiment: negative

**Pros**

- 👍 When it works, it's reliable
- 👍 Improved over time (recent positive mention)

**Cons**

- 🐛 Constantly disconnects
- 🐛 Fails to connect
- 🐛 Messages lost/not received
- 🐛 Retry loops
- 🐛 Crashing/freezing
- 🐛 Login issues
- 🐛 Contacts show offline incorrectly
- 🐛 Notifications unreliable/missing
- 🐛 Background operation issues
- 🐛 Slow to connect/load
- 🐛 Inconsistent performance
- 🐛 HTML code in messages
- 🐛 App closes when switching apps
- 🐛 Authentication errors
- 🐛 Not compatible with iOS versions
- 🐛 Poor user interface
- 🐛 Chat history missing between devices

**Commonly reported bugs**

- App disconnects frequently
- App fails to connect
- Messages are lost or not received
- App enters a retry loop
- App crashes or freezes
- Login functionality is broken
- Contacts are incorrectly shown as offline
- Notifications are unreliable or missing
- App does not function correctly in the background
- Slow connection or loading times
- Inconsistent performance
- HTML code displayed in messages
- App closes when switching to other applications
- Authentication errors occur
- Incompatibility with specific iOS versions
- Poor user interface design
- Chat history is not synchronized between PC and mobile
- App stops working after updates
- Microphone input for text not functioning
- Cannot differentiate between new and viewed IMs
- App crashes when opening chat windows
- QR code and access code failed
- App freezes after logging in
- App signs in and out randomly
- Cannot sync with OCS on laptop
- Online status stuck incorrectly
- App shows phantom invitations but no actual messages
- Server busy errors
- Messages not delivered despite appearing so
- Chat messages getting deleted
- Authentication to a different user error
- Kernel panic when trying to connect
- Application not authorized error

**Most requested features**

- Improve background operation
- Ensure reliable notifications
- Fix chat history synchronization between devices
- Add fingerprint login authentication
- Option to disable launcher feature
- Improve status indicator visibility
- Allow copying/pasting from password vaults

## Recent user reviews (10 of 102)

All indexed reviews: https://appshunter.io/ios/app/blackberry-connect/id548443253/reviews.md

### 1/5 — Not usable app

*2023-02-15, version 3.11.0*

Should be removed from store. Important messages are lost. Its disconnecting all the time.

### 1/5 — Atrocious App, BlackBerry is the worst

*2022-10-26*

When it works, it’s reliable but when it doesn’t, it’s absolute trash. It’ll just keep looping - trying to connect then retry after another 60 seconds. Absolute trash. I could use this app too and it is super unreliable. This goes from working to not working randomly and completely unpredictably and they don’t seem to care to fix it.

### 1/5 — Malísima

*2022-06-28, version 3.9.0*

Nunca se conecta y cuando por fin entra si te cambias de app se cierra

### 3/5 — Connection is touch and go

*2022-06-15*

May connect, may just circle.
Doesn't matter if you are connected to wi-fi or 5G

### 1/5 — very weak

*2022-04-27, version 3.6.0*

Does not establish connections properly. No chat option and limited fonts options

### 1/5 — It worked until I couldn’t log in

*2022-03-04, version 3.6.0*

All BlackBerry suite apps work except for this one. The QR code and access code failed despite I’ve deleted and reinstalled the app multiple times.

### 1/5 — Same review as the other most recents

*2021-11-04*

It won’t connect. Tried upgrading phone, restarting, reinstalling blackberry UEM and work again. 

Still won’t work. My IT can’t figure it out

### 1/5 — Stopped working

*2021-05-30*

The app fails to sign on and gets into a retry loop over and over. And I know it’s the app being problematic, because Blackberry Work seems seems to work every time. Please fix this bug!

### 1/5 — Worst company app ever

*2021-04-15, version 3.4.0*

Logging in takes ages and when I am trying to chat with anybody the app shuts down instantly. Basically it cannot even deliver its main functionality...

### 1/5 — Does not work

*2021-04-14, version 3.4.0*

The application crashes every single time I try to open a chat window by clicking on the name of one of my colleagues. I have the permission set up on the backend in our company.

## Frequently asked questions about BlackBerry Connect

### What does BlackBerry Connect do?

BlackBerry Connect is an enterprise instant messaging and presence application designed to improve communication and collaboration within organizations. It securely extends corporate IM platforms to mobile devices, allowing users to send messages, view colleague availability, and search the corporate directory.

### What are the key features of BlackBerry Connect?

Key features include instant messaging, real-time presence indicators for colleagues, corporate directory lookup, secure data handling with military-grade encryption, and the ability to manage multiple chats. Users can also receive message alerts even when the app is in the background and search conversation history.

### Is BlackBerry Connect free to use?

The application itself is provided for free. However, it requires necessary back-end software and administrator credentials to operate. Users should contact their IT administrator for a username and password to access the service.

### What devices is BlackBerry Connect compatible with?

BlackBerry Connect is optimized for iPhone and iPad devices. It explicitly states that it is not compatible with iPod Touch. Users will need the appropriate back-end software and credentials to use the application.

### How does BlackBerry Connect protect corporate data?

The application employs military-grade encryption for data in motion and at rest, ensuring corporate data is protected. It also secures the corporate network by not requiring VPNs or DMZ servers. IT administrators can configure granular security policies, prevent data leakage, and remotely manage corporate data.

## Version history (last 5 releases)

### 3.19.1 — 2025-10-23

- bug fixes

### 3.19.0 — 2025-09-16

- bug fixes

### 3.18.0 — 2025-04-09

- bug fixes

### 3.17.1 — 2024-11-12

- bug fixes

### 3.17.0 — 2024-09-23

- bug fixes

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## More apps by BlackBerry Corporation

- [BlackBerry Workspaces](https://appshunter.io/ios/app/blackberry-workspaces/id403240385)
- [BlackBerry Access](https://appshunter.io/ios/app/blackberry-access/id792930886)
- [BlackBerry Work](https://appshunter.io/ios/app/blackberry-work/id890656632)
- [Workspaces Dynamics](https://appshunter.io/ios/app/workspaces-dynamics/id1068113766)
- [BlackBerry UEM Client](https://appshunter.io/ios/app/blackberry-uem-client/id1072802593)

All apps by BlackBerry Corporation: https://appshunter.io/developer/328100528

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*