# BlackBerry Connect — user reviews > 102 indexed App Store user reviews of BlackBerry Connect by BlackBerry Corporation, rated 1.60/5 from 129 ratings. - Source: https://appshunter.io/ios/app/blackberry-connect/id548443253/reviews - App overview in markdown: https://appshunter.io/ios/app/blackberry-connect/id548443253.md - Rating breakdown: 5★ 11 · 4★ 7 · 3★ 5 · 2★ 6 · 1★ 100 ## What do users think of BlackBerry Connect? Overall sentiment: negative **Pros** - 👍 When it works, it's reliable - 👍 Improved over time (recent positive mention) **Cons** - 🐛 Constantly disconnects - 🐛 Fails to connect - 🐛 Messages lost/not received - 🐛 Retry loops - 🐛 Crashing/freezing - 🐛 Login issues - 🐛 Contacts show offline incorrectly - 🐛 Notifications unreliable/missing - 🐛 Background operation issues - 🐛 Slow to connect/load - 🐛 Inconsistent performance - 🐛 HTML code in messages - 🐛 App closes when switching apps - 🐛 Authentication errors - 🐛 Not compatible with iOS versions - 🐛 Poor user interface - 🐛 Chat history missing between devices **Commonly reported bugs** - App disconnects frequently - App fails to connect - Messages are lost or not received - App enters a retry loop - App crashes or freezes - Login functionality is broken - Contacts are incorrectly shown as offline - Notifications are unreliable or missing - App does not function correctly in the background - Slow connection or loading times - Inconsistent performance - HTML code displayed in messages - App closes when switching to other applications - Authentication errors occur - Incompatibility with specific iOS versions - Poor user interface design - Chat history is not synchronized between PC and mobile - App stops working after updates - Microphone input for text not functioning - Cannot differentiate between new and viewed IMs - App crashes when opening chat windows - QR code and access code failed - App freezes after logging in - App signs in and out randomly - Cannot sync with OCS on laptop - Online status stuck incorrectly - App shows phantom invitations but no actual messages - Server busy errors - Messages not delivered despite appearing so - Chat messages getting deleted - Authentication to a different user error - Kernel panic when trying to connect - Application not authorized error **Most requested features** - Improve background operation - Ensure reliable notifications - Fix chat history synchronization between devices - Add fingerprint login authentication - Option to disable launcher feature - Improve status indicator visibility - Allow copying/pasting from password vaults ## Newest reviews (18 of 102) ### 1/5 — Worst in connection *2021-03-08, version 3.4.0* Apps trying to connect server hours in hours keep failed even reinstall does not working. ### 1/5 — Can’t connect *2021-02-04* Defeats the whole purpose of having this app on my phone when I can’t connect. IT said to uninstall and reinstall but still doesn’t work. Terrible product. ### 1/5 — Doesn’t Connect *2021-01-20, version 3.4.0* The chat doesn’t connect, just loop in “not connect, retrying” ### 1/5 — Terrible *2020-12-16, version 3.4.0* La app se desconecta muy rápido no llegan mensajes y se pierden y tengo que borrarla y bajarla muy seguido porque deja de funcionar ### 1/5 — Falla, no se conecta *2020-12-04, version 3.4.0* No se conecta, no avisa de nuevos mensajes, es todo un caos. ### 1/5 — Notificaciones *2020-09-30, version 3.3.0* Se desconecta constantemente y núnca llegan las notificaciones. Tienes que estar abriendo hasta la app constantemente para que entren. ### 1/5 — Everyone Offline *2020-09-29* After the update it now shows all my contacts offline when they are online. ### 1/5 — Cannot Connect *2020-09-21, version 3.2.0* Great idea but can never connect...sort of ironic, yes? Doesn’t work anymore...delete. ### 1/5 — Cannot connect *2020-05-27, version 3.1.0* Was just able to connect once ### 1/5 — HTML Code *2020-05-18, version 3.1.0* When receiving messages I’m seeing the entire HTML format code along with the message. It’s very hard to find the actual message. ### 1/5 — Buggy *2020-04-24* When the app works, it's ok. But it's not been very dependable for me. Often times the app seems to log me offline when I close the app. Sometimes it wouldn't let me log in at all. Recently it said I was logged out, but I was still getting notifications and new messages. ### 1/5 — Not Dependable *2020-04-21* I’m working from home for almost two months now due to COVID-19 and this app has not been helpful at all. It continuously disconnects my chat if I look at another app for even a second. Even if I’m only checking work emails via another app from same developer It’ll sign me out. I can’t only have the chat app open at all times. I need to have it open in the background while I work through emails or other work apps if I step away from my laptop. Very unfortunate, especially during these work times when we’re very focused on helping our clients through small business loan applications that have lost everything. Very unfortunate! ### 2/5 — Unreliable unless the app is open in the foreground *2020-03-23, version 3.0.1* So my iPhone has all settings enabled to run this app in the background and use data whilst running in the background. Notifications etc all enabled, yet I only receive notifications when I switch to the app. It used to work properly - now it’s effectively pointless as it works the same as an email client with no message notifications even when you’re signed in... ### 1/5 — Genuinely abysmal *2020-03-17, version 3.0.1* Why do companies still work with blackberry? ### 1/5 — Bug *2020-03-07, version 3.0.1* La app presenta un bug, se cierra la aplicación al momento de leer determinadas conversaciones. ### 1/5 — Doesn’t work with IOS 13.3.1 *2020-03-02, version 3.0.1* This app will not work at all with IOS 13.3.1. ### 1/5 — Still Junk *2020-02-25* Even after updates, this app is basically useless. Now the app freezes after logging in (which continues to randomly disconnect) so its dead in the water. I grow tired of the back and forth between my company IT and Good pointing fingers at each other, when I clearly can prove a problem. To any CIO’s looking for a mobile solution...AVOID! Your employees will thank you. ### 1/5 — Never works *2020-02-19, version 3.0.1* This is the worst of the BB work apps! I get alerts but no messages, it signs in and out whenever it chooses and why can’t it sync with my OCS on the laptop like the other apps do? Not the best app I’ve used... ## Most critical reviews (10 lowest-rated) ### 1/5 — Not usable app *2023-02-15, version 3.11.0* Should be removed from store. Important messages are lost. Its disconnecting all the time. ### 1/5 — Atrocious App, BlackBerry is the worst *2022-10-26* When it works, it’s reliable but when it doesn’t, it’s absolute trash. It’ll just keep looping - trying to connect then retry after another 60 seconds. Absolute trash. I could use this app too and it is super unreliable. This goes from working to not working randomly and completely unpredictably and they don’t seem to care to fix it. ### 1/5 — Malísima *2022-06-28, version 3.9.0* Nunca se conecta y cuando por fin entra si te cambias de app se cierra ### 1/5 — very weak *2022-04-27, version 3.6.0* Does not establish connections properly. No chat option and limited fonts options ### 1/5 — It worked until I couldn’t log in *2022-03-04, version 3.6.0* All BlackBerry suite apps work except for this one. The QR code and access code failed despite I’ve deleted and reinstalled the app multiple times. ### 1/5 — Same review as the other most recents *2021-11-04* It won’t connect. Tried upgrading phone, restarting, reinstalling blackberry UEM and work again. Still won’t work. My IT can’t figure it out ### 1/5 — Stopped working *2021-05-30* The app fails to sign on and gets into a retry loop over and over. And I know it’s the app being problematic, because Blackberry Work seems seems to work every time. Please fix this bug! ### 1/5 — Worst company app ever *2021-04-15, version 3.4.0* Logging in takes ages and when I am trying to chat with anybody the app shuts down instantly. Basically it cannot even deliver its main functionality... ### 1/5 — Does not work *2021-04-14, version 3.4.0* The application crashes every single time I try to open a chat window by clicking on the name of one of my colleagues. I have the permission set up on the backend in our company. ### 1/5 — Everyone is Still Offline *2021-04-01* Why is this still an issue when people have been complaining about it for months? If I can’t see who is online why am I using this? It completely defeats the purpose. ## Most praised reviews (10 highest-rated) ### 5/5 — So good now *2018-09-15* This app has improved a lot. It’s much better than it used to be. And to be completely fair my connection problems were because IT screwed up our servers, and IT turned off all the useful stuff like fingerprint ID. Everyone tell IT about your problems. Don’t blame B.B. it’s probably ITs fault. ### 5/5 — Works! *2017-05-05, version 2.4.2* Ok, after a troubled history, this application works well now! Kudos to the devs, it's obvious that some very hard work was done. ### 4/5 — Feedback on buttons *2016-03-05, version 2.3.13* I have used Good for enterprise for years (a few good hours a day!) the new version in good work was excellent EXCEPT for the move of the tab buttons from bottom right of screen to top middle. The old location has much better ergonomics (no need to raise palm and wrist) vs the new location - which drives fatigue quickly when scrolling emails using those bottoms If the move was to free up bottom right for the new 'launcher', I would suggest to reverse the move given the launcher can be moved around and generally speaking less often used than the tab buttons for some extensive users. Thanks ### 4/5 — Good app, but... *2015-05-07, version 2.3.7* In the last 2 updates, the ability to use the microphone as a way to input text has not functioned properly. You can press the microphone key and it will bring the proper screen, but then the app quickly closes it and you are back to the keyboard. Please fix this for iPhone 6 users. ### 4/5 — Finally the app looks like.. *2014-05-10, version 2.3.0* ..hope you guys have worked hard on stability issues too! ### 3/5 — Connection is touch and go *2022-06-15* May connect, may just circle. Doesn't matter if you are connected to wi-fi or 5G ### 3/5 — Side by SIde please!! *2016-06-07, version 2.3.15* A lot better than it used to be now much more reliable - thanks Good. Now lift it to another level - you recently added side by side view to Good Work email - now if you adapted this app in the same way we would have a semblance of a desktop! ### 3/5 — Appear offline *2015-03-25, version 2.3.6* Why doesn't the mobile app have the option to 'appear offline' in the same way the desk top version does? ### 3/5 — Unchained from my desk at last! *2014-11-02, version 2.3.3* Please add fingerprint login authentication! Standing on the subway while trying to type a password every time I get pinged, is a fall on top of the other passengers just waiting to happen. ### 2/5 — Not stable and reliable *2021-01-01, version 3.4.0* It’s always trying to reconnect and never gets stable connection. Issue needs to be fixed immediately. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*