# Blackbird: VIP Dining Rewards — user reviews > 216 indexed App Store user reviews of Blackbird by Blackbird Labs, Inc, rated 4.80/5 from 12,577 ratings. - Source: https://appshunter.io/ios/app/blackbird-vip-dining-rewards/id6447012323/reviews - App overview in markdown: https://appshunter.io/ios/app/blackbird-vip-dining-rewards/id6447012323.md - Rating breakdown: 5★ 11,631 · 4★ 353 · 3★ 130 · 2★ 100 · 1★ 363 ## What do users think of Blackbird? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Great rewards program - 🚀 Smooth check-in process - 💡 Unique NFT and token features - 👍 Fun and engaging experience **Cons** - 🐛 Confusing user interface - 🐛 Technical difficulties and glitches - 🐛 Poor restaurant staff training - 💡 Unclear how to use rewards/tokens - 🐛 Deceptive concept with 'fly coins' **Commonly reported bugs** - Authorization process not working - Inability to update account information - Inconsistent check-in and payment experience **Most requested features** - Ability to view list of available restaurants - Improved restaurant search and discovery - Better integration with restaurant systems - Clearer explanation of rewards and payment process ## Newest reviews (10 of 216) ### 5/5 — Can’t go Wrong *2026-07-09, version 2.0.7* This is the best app that definitely gives back! ### 5/5 — Great app *2026-07-04, version 2.0.6* As someone who eats out frequently, this app is a money saver ### 5/5 — Love this app *2026-07-02, version 2.0.6* If you’re already eating out you might as well earn points for it! I love this app and pick a restaurant that has blackbird over one that doesn’t every time ### 3/5 — Great concept, bad UX *2026-06-28, version 2.0.6* App really needs to work on their UX. Extremely unintuitive and clunky. Can be simplified. Reach out, I can help! -UX designer at Apple ### 5/5 — Cool *2026-06-27, version 2.0.6* VERY COOL, I’m not usually a restaurant visitor - HOWEVER, this app grabbed my attention bc it turned into this like restaurant-crypto-point system that makes the experience all that exclusive ### 1/5 — Won’t let me sign up *2026-06-23, version 2.0.5* App says wrong code was entered when, in fact, the code I receive in a text is the correct one. Fix it. ### 1/5 — Can’t exit *2026-06-22, version 2.0.5* Accidentally signed into the wrong business and it won’t let me close out ### 3/5 — Great concept / horrible to try to pay *2026-06-21, version 2.0.5* We are big fans of InKind which is incredibly easy to use (for both the customer and restaurant) as just enter a check number at end of meal and pay (picking tip at that time) so were excited to see BlackBird pop up at a lot of our local restaurants as thought it would be easy to use. The first 3 times we gave up as despite the restaurants trying to find our name it is literally a 5 step process so each time either our name didn’t show or even though we paid it would say pending for 30 minutes. At a busy restaurant bar and they can’t wait that long. Worse is there is no option to get to pick a tip when checking out as you again have to go through multi steps and go into settings and set in your default payment. This would be okay if Blackbird was only at restaurants as usually you tip 20% (although hate it’s hard to tip more if you want) but issue is that I get to go beer from a brewery by me and it’s self serve just just give a $1 or $2 but I had to stop using Blackbird as forget to change from 20% so twice now gave a $5 tip on a 4 pack of beer. They really need to redo the whole system ### 5/5 — Love *2026-06-17, version 2.0.5* Love ### 1/5 — Problem *2026-06-16, version 2.0.5* When I try to add a credit or debit card into the payments, it would give me an error. It means that I cannot use this app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Buyer Beware *2026-08-26, version 2.0.10* After pairing my bank account and moving $40 to the app to pay for my meal, I learned only credit card transactions post immediately. I emailed them immediately to stop the bank transfer or get a refund as was flat out told “we don’t give refunds.” DO NOT use this confusing and misleading app unless you want to pay twice for your meal ### 1/5 — Beware *2026-08-15, version 2.0.10* 2nd week in a row I try to use the app in a coffee shop and was told it’s down. Buyer beware of loading any credits due to the inability to use them. High risk low reward. ### 1/5 — Suspended *2026-08-13, version 2.0.10* I work in the restaurant industry and spend over $500 a month using this app, yet my account has been blocked. I sent an email but received no reply. Where is the security in this app? Please respond to my email. ### 1/5 — I can’t put it my card info *2026-07-23, version 2.0.8* I got referred by a friend hoping to use the loyalty program but I cannot put any credit/debit card in. Disappointing how my friend can put in a card but I can’t. ### 1/5 — SCAM *2026-07-20, version 2.0.7* Yet another way to exploit users, particularly hospitality workers, into earning currency that can be re-absorbed, without cause, back into the app, without the promised dining rewards. Users are encouraged to accrue credit (blackbird fly) and use it toward big ticket experiences, and then suspend your account when the bill comes, sticking you with the check and citing 'suspicious activity' which they will refuse to name when following up with contact support. You're giving your financial information to a company that will decide whether or not in the moment you can use it. ### 1/5 — Overcharged *2026-07-17, version 2.0.7* Used the app one time and was overcharged ### 1/5 — App is fine but wants me to submit a review EVERY time I open it *2026-07-15, version 2.0.7* App works fine and I’m getting a lot out of using it but every time I open the app it prompts me to write a review and rate the app. Have rated it, have clicked not now, have done everything to stop prompting me but it still continues. 2/5 for poor user experience EVERY time I open the app. ### 1/5 — Locked out of account and lowered rewards *2026-07-09, version 2.0.7* I was locked out of the account for five months. Went back-and-forth for months with their staff, and no one could help me. I finally had to change my phone number to my friends to get it to work. I wanted to check in every day at work but I couldn’t so I lost out on five months a check-in, which is $300 worth of points. When I contacted them, they gave me five dollars in return. They could’ve at least give me half of what that was worth considering they refused to help me. Also, they just changed the rules to where when you do industry check-in, and instead of a three dollar check-in it’s a one dollar how cheap. ### 1/5 — This app is a joke *2026-07-01, version 2.0.6* You stole my money and I want it back. I went to pay with my points and ended up paying $300. Then when I ask for a refund you give me points. Where is my money? ### 1/5 — Can’t use *2026-06-27, version 2.0.6* I just got this a week ago whenever someone told me about it. I accidentally deleted the app before even using it once and now I can’t get back into it. ## Most praised reviews (10 highest-rated) ### 5/5 — Simple to use *2026-08-30, version 2.0.10* It’s very simple and easy to use. ### 5/5 — Great time *2026-08-25, version 2.0.10* Great time great food great establishment! ### 5/5 — Amazing App *2026-08-17, version 2.0.10* Love this app! I’m discovering so many of my favorite places are on here. ### 5/5 — Good if you use challenges *2026-08-11, version 2.0.10* Saving 3 dollars every two dinning out is not a big deal, but pushing challenges (X10 bonus) makes you save good money, like hundreds every 2-3 months ### 5/5 — Amazing *2026-08-02, version 2.0.8* Amazing , easy to enjoy ### 5/5 — LOVE Blackbird *2026-08-01, version 2.0.8* I love Blackbird! Helps us find new restaurants and develop a stronger bond with those we love. ### 5/5 — Bring back breakfast club, please *2026-07-30, version 2.0.8* Bring back breakfast club, please ### 5/5 — Credits not used *2026-07-27, version 2.0.8* My bank account got charged rather than the app using my credits that I’d accumulated. ### 5/5 — Access access acesss *2026-07-14, version 2.0.7* Great value with 10x back on preload. Got my status, a Maybach ride to my reservation and my dining has never been more accessible with all the challenges I use my FLY on! ### 5/5 — Lit *2026-07-13, version 2.0.7* It’s lit tysm --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*