# Blacklane for Chauffeurs — user reviews > 138 indexed App Store user reviews of Blacklane for Chauffeurs by Blacklane GmbH, rated 2.20/5 from 93 ratings. - Source: https://appshunter.io/ios/app/blacklane-for-chauffeurs/id6477878216/reviews - App overview in markdown: https://appshunter.io/ios/app/blacklane-for-chauffeurs/id6477878216.md - Rating breakdown: 5★ 24 · 4★ 2 · 3★ 4 · 2★ 3 · 1★ 60 ## What do users think of Blacklane for Chauffeurs? Overall sentiment: negative **Pros** - 👍 Slide to start trip **Cons** - 🐛 Confusing military time display - 🐛 Missing important ride details like upcoming ride alerts - 🐛 No filters or flight status updates - 🐛 Cannot copy passenger details - 🐛 Cluttered and hard to distinguish interface - 🐛 No refresh option on offer page - 🐛 Lack of 'my rides' and 'all rides' options - 🐛 No review option for longer rides - 🤕 Harsh penalties and lack of appeal process for drivers **Commonly reported bugs** - Confusing military time display - Missing important ride details - Lack of filters and flight status updates - Cannot copy passenger details - Cluttered and hard to distinguish interface - No refresh option on offer page - Lack of 'my rides' and 'all rides' options - No review option for longer rides **Most requested features** - Add 'add to calendar' feature - Fix back tab functionality - Show distance in miles - Improve filters and scheduling options - Provide better support and communication for drivers ## Newest reviews (15 of 138) ### 2/5 — Screen dimming *2026-04-19* Screen keeps dimming! Pls fix so that it stays on all the time **Developer response:** Dear Valued Partner, Thank you for taking the time to share your feedback with us. I am sorry to hear that our new app has not met your expectations. We are actively working on improving the app and making it as easy as possible for our partners to use. I will share this feedback with our team. Could you kindly share additional feedback to partnersupport@blacklane.com so we can follow up on this? Best wishes, Dylan ### 1/5 — Irfan *2026-04-18* It’s a bit annoying. That offers comes first three second later notifications appears up and also there should be option to reduce not notification volume on iPhone. **Developer response:** Dear Valued Partner, We appreciate you taking the time to share your feedback with us. I am sorry to hear that our application has not met your expectations. We are actively working on improving the app and making it as easy as possible for our partners to use, especially when it comes to offers and notifications. Could you kindly share additional feedback to chauffeur-app-feedback@blacklane.com so we can follow up on this? Best wishes, Dylan ### 1/5 — the new look ugly *2026-04-14* so ugly **Developer response:** Dear Valued Partner, Thank you for taking a moment to share your thoughts about the new app design. We’re sorry to hear that the updated look feels unattractive to you and doesn’t match what you were hoping for. We’ll make sure your feedback about the visual design is passed on to our product team as they continue refining the app. We hope that upcoming updates will feel more comfortable and appealing for you. Kind regards, Veronica ### 2/5 — Poor App Interface *2026-04-09* Interface is so white and bright makes it difficult to read Ride offers with small texts. Ride Class backgrounds colour has been removed and not readable. Please also add rides requiring Child Seat to be Filtered. **Developer response:** Dear Valued Partner, Thank you for sharing your feedback with us, we really appreciate you taking the time. We’re sorry to hear that aspects of the app, especially the interface and readability, have been frustrating for you. For any suggestions, issues, or further feedback about the chauffeur app, please reach out to us at chauffeur-app-feedback@blacklane.com so the dedicated team can review this and follow up. We value your partnership and your help in improving the app experience for our chauffeur community. Best regards, Veronica ### 1/5 — Company *2026-04-01* Worst company now they sale for uber **Developer response:** Dear Valued Partner, Thank you for taking the time to share your thoughts with us publicly. We’re sorry to read that you feel disappointed with the company right now. We understand that any news involving Uber can naturally create questions and concerns, and we want to reassure you that we remain committed to our professional chauffeur partners and to a high-quality, reliable premium service for our guests. Your work and dedication are very important to us, and we truly value your role in Blacklane’s journey. We appreciate your partnership and hope we can continue to build a positive, long-term collaboration together. Kind regards, Veronica ### 1/5 — No Black Lane *2026-03-31* No German shepherd **Developer response:** Dear Valued Partner, Thank you for sharing your feedback. Could you please kindly email us on partnersupport@blacklane.com with additional information regarding your concern so we can address it properly? Kind regards, Jacob ### 1/5 — Mr ID *2026-03-04, version 1.23.0* It’s very low fair for chauffeur company it’s look like working in minicab ### 1/5 — Worst company *2026-02-12* drivers have expensive luxury vehicles in millions dollar policy insurance got very cheap price from jfk to city suv vehicles prices is $80 drivers pay toll gas in parking going inside pickup waiting for guest driver works for free totally wasting time 2hours in JFK same thing is LaGuardia to city suv $60 crazy from Jfk to New Jersey suv $90 got paycheck after a monthly also with out any complaints your rate is going down because they don’t have much trips and blame drivers u didn’t make more trips driver will be make trip if you give them more trips and better price if you want to work for free that is good for you **Developer response:** Dear Valued Partner, Thank you for sharing your feedback and we are sorry to hear that you are not satisfied with the pricing. Our dedicated team would be happy to assist you in order to provide a solution to your concerns, if you could please kindly email us on partnersupport@blacklane.com we will make sure that your feedback is addressed urgently. Kind regards, Jacob ### 2/5 — Partners are being treated unfair *2026-01-03, version 1.20.3* We have been around for many years with this service. The new regulations and tier status for partners made blacklane completely unreliable companies with more than 3 cars. We receive penalty of hundreds of euros because a client forgets an item on the car and even though we bring it back blacklane charges service improvements on Partners even though the client rates 5*. Prices are below average. They use everything against a partner to increase revenue, and often breaking laws. Not recommended 2 stars only because of the good experience with clients. ### 1/5 — Rides Are being assigned straight to others *2025-12-28, version 1.20.3* As soonest a Ride comes in it’s being assigned to others without having a Chance to Even Check it. Like sixt Ride. The prices are Not reasonable. I would Suggest all Chauffeur companies to run their own Website instead of driving around with expensive vehicles for uber prices. Dylan you know there is about 50% Commission Kept by Blacklane Right ? Thats 1€ net per km in Germany you guys pay your Partners. And that’s the half of a regular yellow Cab with a Sport Outfit non German or English Speaking Driver with a Toyota corolla. Pro Chauffeur with a high end Limousine and suit with Perfect English skills and Meeting all the required things should earn a Bit more don’t you think? Selling Rides for 2,20€ per km net and paying out 1€ is really not acceptable. That’s why Blacklane often ends up with cancelling because Nobody is willing to accept that Ride Or You will have quality Like uber but with high end Cars. But remember a good Chauffeur Service is Not only Done by a high Class vehicle ### 1/5 — New update is very confusing *2025-12-27* Due to the recent app update where we dont see any trip info (e.g city, state miles) unless you tap on the ride and that open a new tab and by the time i accept the offer it disappears. If there is an update that can change this, or if i can go back to the older version because as i understand this is not a global update its only for a select number of drivers that see this new update. **Developer response:** Dear Valued Partner, Thank you for taking the time to share your thoughts about the recent app update. We understand how confusing it can be when important trip details aren’t immediately visible and you need additional steps to access them. Your feedback about this functionality is really valuable to us. To make sure your comments reach the right team, please write to chauffeur-app-feedback@blacklane.com, where our colleagues handling app improvements can review your input and assist you further. Warm regards, Veronica ### 1/5 — App offers *2025-12-23* The app was so dicluse some time its show u offer notifications some time nothing mute so bad app blacklane should change this app new offer very hard to accept that not good **Developer response:** Dear Valued Partner, Thank you for your feedback regarding the app. We’re sorry to hear you’ve faced difficulties and understand how frustrating that can be. To help us look into this and improve your experience, please share more details with our team at chauffeur-app-feedback@blacklane.com .They’ll be glad to assist you directly. Kind regards, Veronica ### 1/5 — Peor aplicación para drivers *2025-12-19, version 1.20.2* Por lo menos aquí en Miami, peor aplicación de rides que he conocido, siempre el driver es el culpable por la pésima o inexistente información del viaje reservado, no existe información en tiempo real del cliente , tienen que mejorar mucho para estar a la altura, no tienen idea como es el funcionamiento de los puertos y aeropuertos, te puedes ganar fácilmente una mala calificación aún no siendo el culpable, en resumen la peor aplicación para un driver ### 1/5 — NO CACA is BiGER than this *2025-12-16* The BiG Century CACA **Developer response:** Dear Valued Partner, Thank you for taking the time to leave your feedback. We’re sorry to hear that you feel dissatisfied, and we’d like to understand what has led to this experience so we can review it properly. Please reach out to our Partner Support team at partnersupport@blacklane.com - they’ll be able to look into your concerns in detail and provide direct assistance. Kind regards, Veronica ### 1/5 — Malicious default (on payment) *2025-12-14* They charged a $95 background check fee for each service, and when I asked why, she said it was a mistake. I've been chasing them for three months to get the $95 refunded, but they keep delaying it month after month. This is a terrible company, not worth doing business with. **Developer response:** Dear Valued Partner, Thank you for bringing this to our attention. We’re sorry to hear about the ongoing difficulty you’ve faced regarding the background check fee. We understand how frustrating it must be to wait for a resolution over several months, and we appreciate you taking the time to let us know. To ensure your concern is reviewed by the correct team and addressed appropriately, please contact our Partner Support team at partnersupport@blacklane.com. They’ll be able to look into your account details and follow up directly on the refund matter. Kind regards, Veronica ## Most critical reviews (10 lowest-rated) ### 1/5 — Discrimination and Unfair. Lot of favoritism *2026-08-02* I’m a veteran and also professional chauffeur. I absolutely love working for Blacklane . It’s been few years. Never had a job less than 5 stars. End of last year I was out of country for few months and couldn’t work. I came back and started working again . But past six months I haven’t been able to get the contract back. And also most importantly I’m not even getting proper help . I’m qualified to get the contract still due to favoritism . I’m missing out. They don’t reply to my emails . I’m just asking for fair help still I don’t get. I hope it all get resolved. As I absolutely love working for Blacklane . **Developer response:** Dear Valued Partner, We appreciate you sharing your story with us, and we're sorry it has taken a little time to come back to you. Hearing that you've loved working with Blacklane for years, kept a spotless rating, and are now struggling to get answers about your contract is genuinely difficult to read. You deserve a clear response and fair support, and we'd like to help make sure that happens. Please write to our team at partner@blacklane.com so they can look into your situation personally and follow up with you directly. Your dedication as a chauffeur, and as a veteran, means a great deal to us, and we truly hope to see this resolved soon. Best wishes, Veronica ### 1/5 — Disappointing Experience *2026-08-01* This app works very poorly. Notifications arrive with a huge delay, and sometimes the notification sound doesn't even play until long after a job is posted or someone has already taken it. You basically have to keep staring at your phone screen to catch anything. Since this app was bought by Uber, it has gotten much worse. The same kind of hacking that affected the Uber driver app is now happening here, with some people using third-party apps and auto-accept tools to grab jobs instantly. As a result, honest drivers like me basically have no chance of getting jobs, because these fake apps are much faster than any human. And since more filters and changes were added, the problem has gotten even worse. It seems the company needs to take this issue more seriously and make sure that all drivers have a fair chance. **Developer response:** Dear Valued Partner, Thank you for taking the time to write such a detailed account of what you've been experiencing with the app, and please forgive us for not getting back to you sooner. It's clear from your message that the notification delays and concerns around fairness in job assignments have been weighing on you, and that's something we take seriously. Feedback like yours is exactly what helps us identify where the app is falling short for the chauffeurs relying on it every day. So that the right team can look into the specific issues you've raised, we'd like to invite you to share these details directly with us at chauffeur-app-feedback@blacklane.com. Your insight will go straight to the people working on improvements. We truly value the honesty you've shown here, and we hope to keep earning your trust as we work to make things better. With thanks, Veronica ### 1/5 — Not recommended. No offers show up. *2026-07-21* The offers never show up. And when they do it’s too late.. The customer support lacks training. The app is always glitching. **Developer response:** Dear Valued Partner, Thanks for taking the time to put this feedback together. Offers arriving late or not at all, alongside app glitches and concerns about support and policies, is a lot to deal with at once, and we can see why it has shaped your view of working with us. We'd like the chance to look into this properly, so please reach out to our Partner Support team at partner@blacklane.com and they'll go through each point with you. Any app-specific issues can also be sent to chauffeur-app-feedback@blacklane.com so our product team can review them directly. We hope we can turn this around and make the day-to-day feel a lot smoother for you. Kind regards, Veronica ### 1/5 — Not recommended. No offers show up. *2026-07-17, version 2.8.0* The offers never show up. And when they do it’s too late.. The customer support lacks training. The app is always glitching. And their policies are the worst of any chauffeur service to work with. ### 1/5 — Unfair work ethics *2026-06-14* App has many flaws they even allow fleets to use BOTS and make it an unfair advantage for those playing by the rules. **Developer response:** Dear Valued Partner, Thanks for flagging this, and apologies for the delay in coming back to you. Concerns about app flaws and fairness between fleets are important for us to hear. If you could share the details with the team at chauffeur-app-feedback@blacklane.com, they can look into it properly and factor your notes into upcoming improvements. We truly appreciate partners who play by the rules and want the experience to reflect that. Best wishes, Veronica ### 1/5 — Don’t ever use this company *2026-06-08, version 2.5.0* Booked service in NYC and driver never showed up. Blacklane charged me $1200.00 for service plus waiting time $150.00. Company don’t know what they doing from Berlin Germany ### 1/5 — Bad *2026-05-26* Offer notifications only **Developer response:** Dear Gino, Thank you for taking a moment to share your feedback with us. We understand that receiving only offer notifications, without confirmed rides, can be frustrating and discouraging. We'd genuinely like to look into this further and help where we can, so please reach out to our team at partnersupport@blacklane.com so they can review your situation directly. Your partnership matters to us, and we hope to turn this experience around for you soon. Kind regards, Veronica ### 1/5 — App sucks *2026-05-22, version 2.4.0* Every update is making the app weird and hard to use. ### 1/5 — Limited ride Availability and Poor Support *2026-05-11* As a chauffeur with Blacklane, my experience has been very disappointing. We pay very high costs for commercial insurance and expensive vehicles, but in the last eight months I only completed 4 rides. The company usually pays around $80–$85 per ride, and when a customer requests a trip, the request is sent to all chauffeurs at the same time, so the chances of actually getting a ride are very low. Another major issue is customer service. Whenever you contact support, they rarely solve the problem. Most of the time they just send copy-and-paste responses and sometimes provide incorrect or misleading information. Overall, I do not recommend working with this company as a chauffeur. **Developer response:** Dear Naqib, We genuinely appreciate you taking the time to put your concerns into words, and we're sorry it's taken us a few days to come back to you. Reading that your last eight months as a partner have felt this discouraging, both in terms of ride volume and the support you've received, is something we take to heart. Concerns like the ones you've raised around ride availability, earnings, and the quality of the answers you've been getting from support deserve a proper, individual look. Please reach out to our partner team at partnersupport@blacklane.com so they can go through your account and the specific support interactions with you directly. We truly hope we can turn this experience around and rebuild your confidence in working with us. With thanks, Veronica ### 1/5 — Worst company ever *2026-04-25, version 2.2.0* Stay away if you are thinking of joining Blacklane. When you accepted a ride and need to giveback less then 24h you have to pay 40% up to 100%. Watch out instead of making money you are paying for other drivers and they get 100% profit from customer. Even if you get 1000 5 stars in a row and 1 BS customer give you a bad review you get no offers for next 3-4 months. Worst pay ever $180 ride you get like $80 then paying tolls and others you left with nothing. After working like a month you see earning like 5,000 then fines like 4000 you don’t even have enough for gas. No job offer after a BS customer review like for not safe driving or anything. Why the other 1,000 pax didn’t write a bad review or even a 4 stars. Do not drive for them you be working for free. ## Most praised reviews (10 highest-rated) ### 5/5 — Blacklane partner *2026-02-11* Super nice 5 star Excellent . Getting very less offers. Would love to do full time . Thanks Blacklane 😊 **Developer response:** Dear Roshan, Thank you for your feedback, we are delighted to hear that you are enjoying working with Blacklane and we hope to be able to offer even more rides to you in the near future. Kind regards, Jacob ### 5/5 — Excellent app easy to navigate *2026-02-06* Majority staff works very well. The only complaint I have I wish has day and night mode to see better at daytime. Hopefully you can add at some point to have a white background for drivers to see **Developer response:** Dear Valued Partner, Thank you very much for your feedback - we’re glad to hear you find the app easy to navigate and that our team is doing a great job overall. We also appreciate your suggestion about adding a day/night mode (including a white background option) to improve visibility in daylight, and we’ll be sure to share this with the relevant team. If you’d like to send this suggestion directly to the team responsible for the chauffeur app, you can reach them at chauffeur-app-feedback@blacklane.com. Thank you again for taking the time to help us improve. Warm regards, Veronica ### 5/5 — Text button or Number copy *2025-07-26* We would like to have an option to text the customer directly or copy their number to text them because it’s annoying when we try to call and hang up quickly to be able to write a text afterwards. Sometimes even if you call for less than one second the customer gets the phone call notification and they try to call back while you’re trying to write a text message. **Developer response:** Dear Valued Partner, Thank you for sharing your thoughtful feedback and suggestions. We understand how these features made your experience more efficient. Your input is very valuable to us as we continue to improve the app and we will share your comments with our development team. Please feel free to let us know if you have any more suggestions directly on partnersupport@blacklane.com. Best wishes, Max ### 5/5 — Great *2025-06-02, version 1.7.1* This is good app easy to use. ### 5/5 — Number of rides *2025-05-25* It would be good if at the Rides section you add the total number of rides like it was before so when a ride is cancelled or needs update you noticed that if you don’t check the email. The offers section also used to have a small red number which was good. The notification is a little bit slow so sometimes if you have the app open you accept the ride then after 2 sec you get a useless notification. The refresh button was so useful I hope you would bring it back. **Developer response:** Dear Valued Partner, Thank you for sharing your thoughtful feedback and suggestions. We understand how these features made your experience more efficient. Your input is very valuable to us as we continue to improve the app and we will share your comments with our development team. Please feel free to let us know if you have any more suggestions directly on partnersupport@blacklane.com. Best wishes, Max ### 5/5 — Great app *2025-02-28* Slide to start trip good for driver. Not complicated. But I need everything like old app such as copy destination, check flight updates. ### 3/5 — Accept jobs *2026-07-22* I believe that when Blacklane presents job offers to chauffeurs, it should only show the origin/pickup city and the destination/dropoff city along with the offered price. The way it's currently showing the complete address details is confusing and makes it harder to accept the job, forcing drivers to open the job posting to better see the cities and then accept it. **Developer response:** Dear Valued Partner, Thank you for your feedback about how rides display in our app. We believe it is important to show the full address to make sure rides are not accepted before chauffeurs know they will definitely be able to travel to the relevant location. We appreciate your input, and are always reviewing how we can improve our app for our valued chauffeurs. Warm regards, Chloe ### 3/5 — Offers *2026-05-18* There seems to be a delay in offers coming through, sometimes there’s nothing showing when you open the app. Also if you’re not staring at your phone with your finger in the swipe position it’s hard to accept an offer it will be gone already. I think the offers should be sent to you like uber. **Developer response:** Dear Valued Guest, Thank you for taking a moment to share these observations with us, and please accept our apologies for the delay in getting back to you. The points you raise about offers being slow to appear and disappearing before they can be accepted are valuable, and your suggestion on how they could be delivered is noted as well. Since this relates directly to your experience with the chauffeur app, we’d be grateful if you could send the details to chauffeur-app-feedback@blacklane.com so our product team can take a closer look. Feedback like yours genuinely helps shape the improvements we work on. We truly appreciate you partnering with us and taking the time to help us do better. With thanks, Veronica ### 3/5 — Feature and updates *2026-04-06, version 2.0.0* I previously posted review about adding same features on android and web as iPhone app. But now with new update you can’t see ride miles in the front I have to click the ride and see how many miles it is and by the time I check the ride is gone ### 3/5 — Lagging *2025-04-20, version 1.4.1* The app is still lagging behind the old app as some chauffeurs still have access and use of old app making the new one lagging 3-4 seconds before the offer appears by which time you see the offer its gone --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*