# Blacklane: Private Chauffeurs — Luxury personal driver service

> Premium chauffeured car service for global travel and local rides. (iPhone/iPad app by Blacklane GmbH.)

- Source: https://appshunter.io/ios/app/blacklane-private-chauffeurs/id524123600 (this page in markdown: same URL + `.md`)
- Developer: [Blacklane GmbH](https://appshunter.io/developer/524123603)
- Category: Travel
- Price: Free
- Rating: 4.90/5 from 37,858 App Store ratings · 532 written reviews indexed
- Age rating: 4+
- Requires: iOS 18.0 · 192 MB
- Languages: American English, French (France), German (Germany), Japanese, Chinese (Simplified, China), European Spanish
- Released: 2012-06-10
- Data updated: 2026-08-30
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/blacklane-private-chauffeurs/id524123600/reviews.md

## What is Blacklane?

Travel well, from first tap to final arrival.

Blacklane is the global chauffeur service that removes the friction that usually sits between you and your destination, and takes care of the details so you don’t have to. 

Easily book professional, local chauffeurs for your airport transfers, city-to-city journeys, by-the-hour bookings, and more in over 60 countries. Managing rides is simple. Every experience is exceptional.

Why travelers choose Blacklane
- Premium vehicle classes, including electric vehicles in many locations
- Change or cancel up to 1 hour before pickup
- 1 hour of complimentary wait time for airport pickups
- Flight tracking with pickup time adjustment in case of delays
- 100% carbon-offset rides at no extra cost
- 24/7 Care Team support by live chat or phone
- On-demand pickups in select cities with Chauffeur Hailing

Clarity throughout every journey
- Book in just a few taps
- Get ride status updates in real time
- Follow your chauffeur with live location tracking
- Finish with automatic in-app payment

Award-winning service
- Gold - Car Service, Travel Weekly Magellan Awards, 2025
- Business Travel Partner of the Year - Chauffeur service, BTN Group, 2025
- Sustainability Partner of the Year - Driver hire,  BTN Group, 2025

Need support?
service@blacklane.com
help.blacklane.com

## Key features

- Chauffeured rides in 60+ countries
- Airport transfers and city journeys
- Hourly reservations
- Multiple vehicle classes including electric
- 100% carbon offset rides
- Flight tracking and delay adjustments
- 24/7 customer care

## What do users think of Blacklane?

Overall sentiment: mixed

**Pros**

- 🚀 Excellent, reliable, and safe service
- 👍 Courteous, professional, and helpful drivers
- 🚗 Clean, modern, and comfortable vehicles
- 📅 Easy booking and scheduling process
- 💳 Reasonable and transparent pricing

**Cons**

- 🚫 Unreliable service with last-minute cancellations
- 🤖 Poor customer service and lack of human support
- 💳 Unexpected charges and holds on credit cards
- 🗺️ Inconsistent pickup and drop-off experiences
- 🕰️ Strict policies around cancellations and changes

**Commonly reported bugs**

- App glitches causing booking issues
- Incorrect flight information and pickup times

**Most requested features**

- Ability to tip drivers through the app
- More flexible pickup and drop-off options
- Improved communication and notifications
- Expanded coverage in smaller cities and towns

## Recent user reviews (10 of 532)

All indexed reviews: https://appshunter.io/ios/app/blacklane-private-chauffeurs/id524123600/reviews.md

### 2/5 — Cumbersome slow sign-in process

*2026-08-01, version 8.8.0*

They only use email codes for signing in which take 2-3 minutes to arrive. This is frustrating when traveling and unacceptable for a car service provider like this. Take a note from Uber or Lyft!

### 1/5 — Be forewarned—you’re charged whether you ride or not

*2026-07-23, version 8.7.0*

I’d avoid this service until they improve their business model. I booked my first trail ride from the airport to my home with my family. Unfortunately, the airline lost one of our bags. While in the middle of dealing with that, the driver said he had to leave since he had another booking. Of course, Blacklane insisted on charging full price without providing the service. No credit offered and no support provided. I would highly recommend staying flexible by booking with one of the rideshare services which can be cancelled and rebooked much more flexibly. Avoid this scammy service if possible.

### 1/5 — Terrible for families

*2026-07-16, version 8.7.0*

Horrible experience. Road with them a few times over the week. Twice they forgot one of the car seats, and they had no backup plan, so my family had to split up and find alternative ways home. 

In both cases, their drivers lied and said they had both car seats, so we did not get a refund. Shows both poor ethics and a bad experience

### 1/5 — Spam notifications

*2026-07-15, version 8.7.0*

Turned off marketing push notifications and they continued for a week

### 1/5 — Terrible service and buggy app

*2026-07-14, version 8.6.0*

The app pre-authorized charges on my credit card for the same amount of money over 5 times because something mistakenly said my flight was delayed 30 minutes (it was actually early) and moved my pick up time 30 minutes later. I could have gotten a taxi in 3 minutes instead! When I tried to change the time back, it never updated and my card was charged again and again!This app is filed with bad bugs. This experience was a disaster. I was offered nothing and I do not trust Blacklane at all. The cars and drivers are the same as uber but just more expensive. Deleted my account.

### 5/5 — Best car service in ATL

*2026-07-12, version 8.6.0*

Great service with the best cars and drivers. Always on time and communicate updates and pick up times.

### 3/5 — App is great, service not so much

*2026-07-12, version 8.6.0*

UPDATE: adding a star because blacklane reached out to me and has been working to make things right. Will hive them another shot in a couple months and update review then. 

********

So the app itself is great. It’s very easy to book, communicate, and manage my booking through the app. 

The chauffeur… not so much. 

I hired a chauffeur through blacklane to pick my family up from the airport. After a 10 hour flight, the last thing I wanted to do was worry about getting home. 

The good:
-the chauffeur brought the car seat I requested for my child and it was the right size
-he got us from the airport to my home in one piece
-even though he went to the wrong terminal, he communicated his progress well as he was correcting his mistake. 
-the car was clean
-he tried to play kid music in the car to entertain my daughter, while I had him turn it off, I appreciate the effort

The bad:
-I paid for being picked up and greeted in the terminal so it would be easier on me, and to have help with the bags. He went to the wrong terminal so I had to haul all my family’s bags and meet him outside at the curb (a google search of the flight # would have given him the info he needed to be at the right terminal)
-he installed the car seat for my daughter wrong, and when I told him it was installed wrong, he argued with me saying he did it right and that I was wrong (he only used the back strap and didn’t attach the seatbelt. I confirmed it was installed wrong via looking up the owners manual online)
-he was texting other people while driving
-while he was trying to play music for my daughter, he was playing it off youtube and searched for songs  while driving (every time he texted the music cut out because he changed apps, that’s why I initially noticed it from where I was sitting)
-after I had him stop playing music, he googled the Spain vs Portugal game and kept the stats on his phone, watching them update WHILE HE WAS DRIVING ON THE FREEWAY. 

Honestly, i’ve had uber drivers that were safer and more professional than my chauffeur. I submitted a review explaining what happened but haven’t heard anything back from blacklane. 

And I still got charged the extra cost for in terminal pick up even though I didn’t receive in terminal pick up because he went to the wrong terminal, so that’s not great either.

### 5/5 — Best luxury car service in OC/LA

*2026-07-12, version 8.6.0*

This has been the absolute best chauffeur service I’ve used and I’ve used a lot. I’ll be a repeat customer. The door to door service, well kept cars, and friendly drivers are wonderful.

### 2/5 — “No service in your area”

*2026-07-11, version 8.6.0*

I really wanted to try this.  Everywhere I clicked in my are it kept saying we don’t do this area. Maybe I’ll try again next year.

### 1/5 — Multiple Issues

*2026-07-03, version 8.6.0*

Unable to edit car type within App, payment not accepted, switching through various types does nothing.

Unable to have other party scan code and add to their black lane app.

AI is so poorly designed, a complete waste of time and resources.

Chat with human should be within 2-3 minutes, not 15 plus.

## Frequently asked questions about Blacklane

### What is this app?

This app allows you to book professional chauffeured car services for various travel needs. You can arrange airport transfers, city-to-city journeys, and hourly bookings in over 60 countries. The service emphasizes quality vehicles, professional chauffeurs, and a seamless booking experience.

### What are the key features of this car service?

Key features include a choice of vehicle classes (including electric options), complimentary 100% carbon offsetting for every ride, flexible cancellation up to one hour before pickup, and complimentary wait time at airports. Chauffeurs also track flights for automatic pickup time adjustments.

### How much does the service cost?

The app itself is free to download and use for booking. The cost of the service varies based on the type of ride, distance, vehicle class, and location. Payment is processed automatically through the app after the ride is completed.

### What kind of trips can I book with this app?

You can book a wide range of trips, including airport transfers to and from any airport, intercity travel between cities, and hourly hire for flexible local transportation. On-demand pickups are also available in select cities.

### Is this service available in my city?

This chauffeured car service operates in over 60 countries, covering numerous major cities worldwide. You can check for availability and book rides tailored to your specific location and needs directly through the app.

## Version history (last 5 releases)

### 8.10.0 — 2026-08-26

Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. 

This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes.

Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.

### 8.9.1 — 2026-08-21

Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. 

This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes.

Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.

### 8.9.0 — 2026-08-12

Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. 

This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes.

Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.

### 8.8.0 — 2026-07-29

Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. 

This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes.

Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.

### 8.7.0 — 2026-07-15

Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. 

This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes.

Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.

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## More apps by Blacklane GmbH

- [BL for Chauffeurs](https://appshunter.io/ios/app/bl-for-chauffeurs/id555364931)
- [Blacklane for Chauffeurs](https://appshunter.io/ios/app/blacklane-for-chauffeurs/id6477878216)

All apps by Blacklane GmbH: https://appshunter.io/developer/524123603

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*