# BlackRock Coffee — user reviews

> 72 indexed App Store user reviews of BlackRock Coffee by Touchpoint Restaurant Innovations, Inc, rated 1.50/5 from 382 ratings.

- Source: https://appshunter.io/ios/app/blackrock-coffee/id915945824/reviews
- App overview in markdown: https://appshunter.io/ios/app/blackrock-coffee/id915945824.md
- Rating breakdown: 5★ 29 · 4★ 9 · 3★ 10 · 2★ 37 · 1★ 297

## What do users think of BlackRock Coffee?

Overall sentiment: negative

**Pros**

- ☕ High-quality coffee and beverages
- 👍 Polite and attentive staff
- 🎯 Fast in-store service
- 🎨 Visually appealing app design
- ⚙️ Customizable drink options

**Cons**

- 🐛 Payment tokenization freezes indefinitely
- 🐛 App crashes frequently and force closes
- 🐛 Location detection errors and inaccuracies
- 🐛 Orders not received by stores
- 🐛 Payment method not saved between sessions
- ❌ Mobile ordering doesn't start until arrival
- ❌ Incomplete menu - no food items available
- ❌ No drink descriptions or details
- ❌ Missing store locations in app
- ❌ Rewards display inconsistently
- ❌ No store hours information
- ❌ No order history or receipts
- ❌ Confusing user interface and navigation
- ❌ Card scanning feature doesn't work properly
- ❌ Phone number verification fails
- ❌ Menu loads inconsistently or incompletely
- ❌ Cannot select items at bottom of menu
- ❌ Accessibility issues with voice over
- ⚠️ App not updated in 3+ years

**Commonly reported bugs**

- Payment tokenization spinner never completes
- App crashes on startup or during ordering
- Location selector defaults to wrong location (1000+ miles away)
- Mobile orders not syncing to store systems
- Payment methods deleted when switching locations
- Duplicate payment methods stored in profile
- Card scanning camera focus misaligned
- Phone number verification SMS not received
- Registration button remains grayed out
- Menu fails to load or loads blank
- App freezes when special offers are selected
- False notifications about pending orders
- App requires phone restart to function properly
- Items at bottom of menu covered by UI elements
- Inconsistent app behavior across devices

**Most requested features**

- Add drink descriptions and flavor profiles
- Include full food menu for ordering
- Add store hours and operating information
- Implement order history and receipt tracking
- Add favorite items and favorite locations
- Improve location search and store directory
- Add weekly/monthly specials to app
- Implement proper check-in notification system
- Add caffeine content information for drinks
- Include gift card balance checking
- Add all menu customization options (oatmilk, etc.)
- Improve accessibility for voice over users
- Add dark mode option
- Implement push notifications for order status

## Newest reviews (18 of 72)

### 2/5 — Not as good as it once was

*2023-07-29*

I used to use this app frequently to order my coffee.  Now it never updates my payment method. The app just spins and spins in perpetuity with the message “Tokenizing payment methods”.  We are busy people and as much as Blackrock is my favorite chain coffee, out of need to conserve time I will simply go to a competitor whose corporate headquarters understands the importance of the customer experience as well as their customers time and deliver a proper app that works.

### 1/5 — Dreadfully Frustrating

*2023-07-27*

This app is a nightmare. Location settings are a mess. I logged in and it suggested my nearest location (with settings turned on) over 1000 miles away. My actual nearest location is not available. Yet, I persisted, for some unknown reason. I couldn’t set up my payment method nor my profile. I deleted the app and will not be patronizing BR coffee. Another win for Starbucks.

### 2/5 — Very frustrating app

*2023-06-11*

Worked fine for awhile. Special offers seem to freeze the app. Now my payment method won’t work all of a sudden. Tried to load a new card and it just spins telling me it’s “tokenizing”…. Maybe that means they’re carving their own version of my card out of stone? Tried to delete old card and re-add it but that won’t work either. So irritating.

### 1/5 — Can’t order ahead, payment system is broken

*2023-05-16*

I would love to be able to use the app to place an order, but I can’t add a payment method. It will never scan my card, and when I add my card details manually, it just spins forever trying to tokenize the data. This is pretty much the primary thing your app should do. Please fix this!!!

### 1/5 — This app is garbage

*2023-05-15*

What is the point of an app for mobile ordering that:
A) won’t focus on your card when trying to scan it instead focusing somewhere past the spot that it tells you to hold the card
B) won’t store your card once you go through the effort of manually typing it in

The app acts like it’s running on a 386, if it runs at all. Why bother even having it?

### 1/5 — Uable to add payment method

*2023-04-22*

Horrible app.   the stores arent able to scan your app in the stores they have to ask for your phone number for the rewards program.  Also when you try and add a payment method it freezes and never adds the app.  You would think with all the smart IT people they would actually have an app similar to starbucks.   Wont be back to this place.  Mobile order doesnt work either.

### 1/5 — Lost Money

*2023-04-01*

Downloaded app and added payment method, only to be told you can’t pay with app. 
Was given a $50 gift card and server said she could load it on the app. She did that, paid for our coffee and threw away the card (because it’s on the app now)
Purchasing coffee a few days later they tell us the can’t use the app to pay and need the card. Even though on their screen it show balance. Manager was no help and told us we could call corporate . 

Why do the even have an app?

### 1/5 — Unuseable

*2023-03-22*

App will not progress past entering my number to register. I’ve entered my number and the button to send the PIN can’t be pushed. I’ve tried closing out the app and opening again multiple times, even tried restarting my phone in case it was the problem. I made sure to open the links for their terms of service and privacy notice as well. This is not a fluke, because it’s happened both times I’ve tried downloading the app, months apart.

### 1/5 — Doesn’t load/won’t verify

*2023-03-13*

I go here every morning before work, because it’s the only coffee shop on the way to my work— the baristas always say “one more and it’s free”, after the 20th time I started the question it and decided to download the app.. it won’t verify my phone number at all, no SMS received. Can barely see the menu without it randomly quitting. Frustrating the app won’t work.

### 1/5 — Horrible!

*2023-02-21*

The app says they start making your order when you get close to the location. I live a block away. So I ordered and got in my car AB’s waited in the parking lot. The app said they were “making” my order. I waited about 10 min and never got a notification that my order was ready. So I want inside the store to ask what the hold up was. They said they don’t start making it until you get there!!!! What’s the point of the app if you still have to stand and wait???? Pointless and wasted my time. I would’ve never ordered had I known I’d still have to wait in the store along with everyone else!!!

### 1/5 — Was this app a student project?

*2023-02-02, version 2.0.3*

I have never seen a professional business app provide so little usefulness.

Store hours? Nope

Can you place an order at a store that isn’t open? You can definitely start one, which shouldn’t even be possible.

Weekly / monthly specials have to be tracked down on social media, not found on their own app.

Please make this app more user-friendly.

### 1/5 — Constant bugs and useless

*2023-01-02, version 2.0.3*

This app shouldn’t be that hard to make considering a lot of coffee apps exist, or even apps to order food in general. The app is full of bugs like stating the “order is waiting” when nothing has been ordered. It crashes constantly and trying to order anything is useless.

### 1/5 — Not worth the space it takes up on your phone

*2022-11-21, version 2.0.3*

Always glitching a perpetually trying to load who knows what.

### 1/5 — Terrible app

*2022-11-15, version 2.0.3*

I’m not sure what the issue is but I can’t get the app to work. All the software on my phone is up to date. I can’t even get logged in, and if I do the app freezes

### 1/5 — Didn’t work

*2022-11-06, version 2.0.3*

This app is literally awful. It won’t even properly pull up the menu or let you order online.

### 1/5 — Completely Useless

*2022-10-11, version 2.0.3*

• Menu is just one giant list with no ability to sort in any discernible category. 
• Food isn’t even listed. 
• No ability to add favorite items. 
• No ability to add a favorite location. 
• Drinks don’t even have descriptions as to what they are. 
• App won’t save my payment information, even though the number is correct.
• Location names are written in shorthand with weird punctuation. Looks sloppy and unprepared. 
• I keep trying to select a different location, and it is glitching and trying to re-select my nearest location.
• You can’t select items at the bottom of the menu because it’s covered by some kind of “points bar” and “tap on a location to order.”
• Names of some drinks are wrong, including their “most popular” blended Caramel Blondie.

Black Rock — y’all gonna fix it or what?

### 1/5 — Waste of time

*2022-09-17, version 2.0.3*

The only thing I find this app useful for is looking at a menu, and even that loads inconsistently. Completely defeats the purpose of having an app to be able to order ahead if you can’t ever actually get it to work. It continuously tells me to select a store after I already have and then when I click a menu item it says menu is still loading, when I try to add an item to my cart. I am really trying to help someone grow a business and patronize someone besides Starbucks, but this is super frustrating to use.

### 1/5 — Pointless

*2022-07-10, version 2.0.3*

Pointless.  Rewards show up randomly.  Barista never sees mobile order you have to go in and tell them you are here and then they start making it.  Worst coffee app out there!

## Most critical reviews (10 lowest-rated)

### 1/5 — Love the coffee, their app needs work

*2024-04-27*

I love their coffee. However the app needs a serious overhaul. The company needs to invest in a killer software engineering team for its app support. I know I’m not only whose having issues, and this company’s app will continue to be a drain on resources until they put in the same love and care that they do with their coffee. 

Your in-store workers are going crazy and ordering ahead would make their lives easier. 

Problem Statement: I cannot get past choosing a store location, there are no options around me despite me being parked in their parking lot.

### 1/5 — Horrible app

*2024-04-18*

You guys seriously need to update your app. It’s truly terrible. I have unsuccessfully tried to add my cc for payment method so many times and it continually says “tokenizing”. I have deleted the app and added again to no avail. It’s impossible to get to the menu and when I have been able to actually pre-order a drink, it’s never available when I get there. Why, you ask? Because the store never gets the order from the app!! Your coffee is great but you need to get it together and join this century because your competitors are out performing you.

### 1/5 — Just go to the location instead

*2024-02-22*

I normally don’t take the time to write reviews but I have been sitting here for the past 20 minutes trying to attach my card for my payment method. I have had my WiFi on and off to have it complete loading/saving but it won’t. As someone who is on the go constantly, a simple online order should be the least of my worries. I’m still gonna go get my coffee but it would have been nice to order it before hand without making an extra stop. Please fix this issue, thank you :)

### 1/5 — How is this so terrible??

*2024-01-23*

Two separate times I have tried to place a mobile order. First it won’t even prepare the drink until you are class by which is silly…what is the point of doing a mobile order then? Secondly, I can never get past adding the payment card. It always gets stuck on “tokenizing payment card”. This will be stuck for 10 minutes and still does nothing how long do you have to wait hours, days, months, years?? By far the worst app I have ever tried to use. Please fix your app.

### 1/5 — App needs serious update

*2023-11-28*

First off, we love Blackrock coffee, fuels, pastries (everything). The app always freezes and doesn’t let me place an order online. It’s whatever, we are already driving to pick up what we want so we’ll just get in line but it would be nice to be able to use the app. Also, it would REALLY be nice to have a description of the drinks. A “hot IV” is not available anywhere else that I know of so let me know what it is in a description. That would save other people from me holding up the line inside the store while I ask about the different drinks. 

When I decided to make my suggestions in this review, it says this version has not been updated from 3 years ago. It’s about time to take care of that.

### 1/5 — Terrible user experience

*2023-10-07*

So many bugs in this app I don’t know where to start but I’ll try so your dev team can fix it:

1) The initial pop-up “x” is too close to other icons on the new iphone that tapping to close is a lesson in frustration. 

2) If I’m not absolutely stationary, the app constantly cycles and is basically useless

3) If I input my billing info for mobile ordering from my local shop, it makes me do it again if I try ordering from another location. I looked at my profile and my debit card was in there multiple times! 

4) After getting a nee debit card, I can’t enter in the new info because the app endlessly cycles to “tokenizing payment methods.”

As of now this app is pretty much useless to me. 

Figure it out Blackrock. Spend less on new wall paper and build a new app.

### 1/5 — The coffee is good. The app is not.

*2023-10-02*

I have been a loyal black rock coffee fan for several years, so when I saw they had an app, I was excited to download it and start using it to expedite my ordering experience. Unfortunately, the app didn’t even allow me to enter my credit card successfully and the process of attempting to order is very confusing due to bugs in the application. I hope their developers will invest in addressing the bugs and get it running smoothly because I would definitely use it!

### 1/5 — Difficult to Use

*2023-09-05*

Unfortunately I cannot add new payment methods, as a loading circle stays on the screen and says "Tokenizing Payment Methods" every time I try to save a card. Therefore I can no longer mobile order. When I was still able to order, only their drinks are online but their food is not available for purchase. I love BlackRock's coffee and service so much, but unfortunately their app does not match the quality of the company.

### 1/5 — App will not let me add payment method

*2023-08-28*

I’ve used this app for a couple years to order coffee daily-all of a sudden a week ago it dropped my payment method and will not let me add another. I don’t get an error, it just says “tokenizing payment method” with a spinning circle and it never stops. I’ve left it for 30 minutes hoping it would take and it’s still spinning. Please fix this.

### 1/5 — Unreliable

*2023-07-30*

First time user as of 15 minutes ago. I found the app simple to use, having no trouble identifying what I wanted and adding it to the cart. Unfortunately, when I went to submit/pay for my order, the app crashed, and did so repeatedly.

I had a complicated order for several people which took significant time to get right. For the app to crash was disappointing as it wasted a lot of my time.

## Most praised reviews (10 highest-rated)

### 5/5 — Excellent Coffee.

*2023-07-15*

The workers are all very polite, and they listen attentively, making our quickly, and correctly. All their flavors are delicious. These poor reviews are ridiculously lame, and pitiful. Such laziness. They are probably self entitled liberals. definitely not your respectful, and grateful Generation X. All whiny over an app, not the service, speed, and quality.

### 5/5 — Works on iPhone XR

*2021-05-23, version 2.0.3*

I have iPhone XR. App works well. Forgets my card info sometimes but reinstalling fixes that right away. With a little patience the app is good.

### 4/5 — Please put your new Gilbert AZ location on the app please!

*2020-10-15, version 2.0.3*

Great app, exceptions their new location in Gilbert you still can’t do mobile orders. Please update. Otherwise the app is great!

### 4/5 — Good and could be better

*2020-09-24, version 2.0.3*

Really not sure why things are rated so low. I use this app every morning to buy my coffee from my driveway before I take off. I pull up and they hand me my coffee. Simple and effective. I’ve had some glitches over time including the app crash or a notice saying mobile ordering not available. But a reopen or force close/reopen works each time. Only once has my barista said the order didn’t fully go through. This latter part leads me to an improvement request- I think we need a history. We need to see a “receipt” of our orders basically. Right now we don’t have any tracking other than when you first order and it tells you making/ready. Could be a good improvement- the system already knows your recent orders, I’d like just a list of our orders/date & time of order.

### 3/5 — Needs improvement

*2023-09-17*

Ordering has been fine but if I switch black rock locations, then my payment method gets completely wiped out and I’m forced to re-enter. Mind you, I’ve added my payment method to my profile so in theory it should populate no matter which location I’m at. This has been happening for years now and is pretty frustrating that in 2023 it is still a problem. Please fix!!! Also it would be awesome if the full menu, including food could be ordered through the app.

### 3/5 — Needs an update

*2022-05-22, version 2.0.3*

Great for just ordering a drink, but it needs to be updated to include the food they have.

### 3/5 — Very basic

*2021-05-13, version 2.0.3*

I like that i can easily customize my drink from this app but that’s the extent to what you can do. 

There’s no description of what the drinks are and You can’t order any food from it.

### 3/5 — Love BR, but locations are missing!

*2020-07-25, version 2.0.3*

I love black rock coffee and want to be able to do mobile orders, however the one location in Austin, TX isn’t even on the map. Hopefully this gets fixed soon!

### 3/5 — Love it but missing locations

*2020-07-08, version 2.0.3*

I love BR & the app but it’s missing some locations within the Phoenix area. I live in West Valley & the closest BR on the app is Scottsdale which is far & its bummer I can’t use the app at my BRs around me. Hope it’s updated soon! Love you guys!

### 3/5 — Accessibility

*2020-06-03, version 2.0.3*

This app is not completely accessible with voice over.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*