# Blank Street — user reviews > 470 indexed App Store user reviews of Blank Street by Blank Street Inc., rated 4.90/5 from 10,849 ratings. - Source: https://appshunter.io/ios/app/blank-street/id1525240321/reviews - App overview in markdown: https://appshunter.io/ios/app/blank-street/id1525240321.md - Rating breakdown: 5★ 10,315 · 4★ 293 · 3★ 45 · 2★ 49 · 1★ 147 ## What do users think of Blank Street? Overall sentiment: mixed **Pros** - 🚀 Fast and efficient ordering - 👍 Friendly and helpful staff - 🤩 Consistent quality and taste - 💰 Great prices - 🎁 Rewards program **Cons** - 🐛 Buggy and glitchy app - 🤔 Inconsistent availability information - 🤯 Frustrating user experience - 🤷‍♂️ Lack of order history and favorites - 🤬 Poor customer service and support **Commonly reported bugs** - App crashes and freezes - Orders not showing up correctly - Rewards not applying properly - Subscription issues and billing problems - Incorrect menu and pricing information **Most requested features** - Ability to cancel orders - Option to save favorite orders - Real-time inventory and availability updates - Improved rewards program transparency - Better integration with Regulars subscription ## Newest reviews (19 of 470) ### 4/5 — Eh could use some improvements *2026-08-15* Update. We can now use Apple Pay and the Blank keychain yay!!! But I still want ice customization... It's ok but needs work. First, why can't you just pay with Apple Pay or use the money in the app at the store? Second, the app needs to add ice customization to iced drinks. Sometimes I want less or no ice in my cold drinks. There 2as a thrd but I'm drawing a blank right now... Haven't had my coffee. ### 5/5 — Shaken Brown sugar is my lifeline. *2026-08-08, version 37.1.3* Love love love my Blank Street! ### 5/5 — Best Matcha and great Service *2026-08-07, version 37.1.3* I love Blank Street! Consistently good quality drinks, nice and friendly baristas, 10/10 ### 5/5 — Great - but you need more locations. *2026-08-07* The app is good (aside from a couple of bugs when I place the order and it doesn’t go through but I’m charged). However, the wait time in high time is insane. The line on 53rd and 7 St location at 8-9 am everyday is 30-40 min long. Please open more locations in midtown ### 5/5 — Dope *2026-08-06, version 37.1.3* Awesome app, just wish I could select light ice! ### 5/5 — Daily Matcha 🫶 *2026-08-04, version 37.1.3* My fav spot for quick and excellent coffee/matcha. As a New York student it’s so fun to walk to my favorite cafe. ### 5/5 — I love blank street *2026-08-03, version 37.1.2* I love blank street and the app works well I just wish you could get points without loading money onto the app. ### 5/5 — Service *2026-07-31, version 37.1.2* Entire team were fantastic! Great energy and vibe! ### 5/5 — Great *2026-07-31, version 37.1.2* Great ### 5/5 — A darling app for a darling coffee shop *2026-07-27, version 37.1.2* The app is cute and functional, and the matcha is delicious :) ### 5/5 — 5 Stars *2026-07-27, version 37.1.2* Excellent product at a reasonable price. Great Service ### 5/5 — Great quality and great price as a 30yr old with 3 jobs *2026-07-25, version 37.1.2* Love their quality and price point please don’t change into Starbucks 🙏🏼 ### 5/5 — Korey *2026-07-23, version 37.1.2* I love blank ! ### 5/5 — 6th ave and 10th *2026-07-22, version 37.1.2* Billie and her staff are phenomenal! ### 5/5 — Doorman *2026-07-22, version 37.1.2* Love the drinks and the food, the staff are amazing! ### 5/5 — Perfect customization *2026-07-22, version 37.1.2* Love the new half sweet toggle and calorie/sugar counts that adjust with your selections! ### 5/5 — Best coffee shop in Carnegie hill *2026-07-21, version 37.1.2* Great coffee and the staff is the best ### 5/5 — Always great! *2026-07-21, version 37.1.2* Never had other than a perfect cup. Staff is super friendly and adds a welcome positivity to my day! ### 5/5 — LG *2026-07-21, version 37.1.2* The best coffee store ever! Blondie my fav ❤️❤️❤️❤️🤌🏻 ## Most critical reviews (10 lowest-rated) ### 1/5 — Consistently "in store only" for Regulars *2026-08-11, version 37.1.4* Consistently "in store only" for Regulars subscribers. Your business has openly communicated that Regulars will be your biggest line of business so why don't you staff your locations appropriately to accommodate? And if there's enough staff to serve non Regulars customers, are subscribers being penalized for being members? Hmmm... feels like a kind of fraudulent practice to me. Days when REGULARS hasn't been available for mobile order, will continue to update: 7.9 7.10 7.11 ### 1/5 — STOP ASKING ME TO WRITE A REVIEW *2026-07-09, version 37.1.1* EVERY TIME I ORDER A DRINK YOU ASK ME TO WRITE A REVIEW. I ALREADY HAD ONE WRITTEN THAT WAS 5 STARS. WELL GUESS WHAT NOW YOU GET 1 STAR. ### 1/5 — Biggest waste of time ever *2026-07-05, version 37.1.1* Blank street doesn’t allow online ordering without the app then tries to capture your data and information in every way. Biggest waste of time known to man. ### 1/5 — App not available for freezes when I need it most *2026-06-05, version 37.0.7* So unreliable. I used to be a member but can’t get app to work enough ### 1/5 — Less ice *2026-06-03, version 37.0.6* Still waiting for a less ice, more milk option ### 1/5 — App won’t let me use Hide My Email *2026-06-03, version 37.0.6* I’m selected hide my email and it won’t automatically paste into the field. Instead I have to copy it or manually type it. ### 1/5 — App Doesn’t Load Anymore *2026-06-02, version 37.0.6* Love Blank Street and enjoyed mobile ordering but it’s not a good look when I spend 10 minutes and can’t log into the Home Screen. Hope the developers see this and fix it! ### 1/5 — 3 Ave & 83 Street NYC *2026-05-29, version 37.0.6* Most of the store employees are immature & unprofessional. Side conversations, blasting music, an attitude if you ask for something like a straw. Over $6 a drink for horrible service. ### 1/5 — Pistachio latte *2026-05-13, version 37.0.4* It was not good 👎 ### 1/5 — Stupid app *2026-05-09, version 37.0.4* This stupid app doesn’t allow me to order for now! I have to schedule every time ## Most praised reviews (10 highest-rated) ### 5/5 — Best Cafe in the City *2026-08-26* Love this place. It’s become my go-to coffee shop. Always consistent and their specialty drinks look so yummy. The almond croissants are hit or miss as far as having enough almond paste inside. The baked goods are so fresh. They have the specialty coffee drinks and baked goods on lock with their selection. Sometimes, they run out of a lot of their ingredients which makes a lot of their drinks unavailable. However, they are the best I have seen yet at preventing you from placing your order ahead if what you want is not available. Also, their staff is cordial and professional. Highly recommend. ### 5/5 — Nice. *2026-08-17, version 37.1.7* Easy to use ### 5/5 — UWS Best *2026-08-17, version 37.1.7* Great tasting coffee ### 5/5 — Fantastic service at the 8th St west village location!! *2026-08-17, version 37.1.7* Absolutely love the staff, they start my morning off right everyday! ### 5/5 — 5 Stars *2026-08-17, version 37.1.7* Excellent product at a reasonable price. Great Service ### 5/5 — Extraordinary *2026-08-16, version 37.1.7* The employees and their drinks are extraordinary ### 5/5 — Perfection *2026-08-14, version 37.1.7* Consistently of the highest quality. Service is personal and always friendly. Easily among best on UES ### 5/5 — Best Cafe in the City *2026-08-10, version 37.1.3* Love this place. It’s become my go-to coffee shop. Always consistent and their specialty drinks look so yummy. The almond croissants are hit or miss as far as having enough almond paste inside. The baked goods are so fresh. They have the specialty coffee drinks and baked goods on lock with their selection. Friendly and professional staff. Highly recommend. ### 5/5 — Best coffee!! *2026-08-08, version 37.1.3* This place knows what’s up!!! I love this shop and their coffee is fire. ### 5/5 — Matcha *2026-08-08, version 37.1.3* So good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*