# Blue by ADT — user reviews > 149 indexed App Store user reviews of Blue by ADT by ADT LLC, rated 4.33/5 from 32,688 ratings. - Source: https://appshunter.io/ios/app/blue-by-adt/id453715089/reviews - App overview in markdown: https://appshunter.io/ios/app/blue-by-adt/id453715089.md - Rating breakdown: 5★ 24,440 · 4★ 2,455 · 3★ 1,438 · 2★ 949 · 1★ 3,406 ## What do users think of Blue by ADT? Overall sentiment: negative **Pros** - 🚀 Easy installation - 🔒 Saved a life - 👍 Intuitive app interface **Cons** - 🐛 Buggy and unreliable app - 🔋 Cameras have poor battery life - 👎 Terrible customer service - 💰 Expensive for poor quality - 🔍 Inconsistent sensor performance **Commonly reported bugs** - Frequent app crashes - Cameras randomly going offline - Sensors not working as expected - Issues with app login and account management **Most requested features** - Remote camera reset option - Improved app stability and responsiveness - Better battery life for devices - More reliable motion detection ## Newest reviews (16 of 149) ### 3/5 — Bad connection *2026-01-04, version 9.5.3* The camera will work perfectly then it just stops working ### 2/5 — Intermittent *2025-12-24, version 9.5.3* The app doesn’t indicate live status of the alarm system unless you quit the app and reopen it. Often status will remain on initiating. ### 1/5 — Ehhhh *2025-12-16, version 9.5.3* Everything is digital and you cannot add or change payment on the app. When you call customer service they do not speak good English and are not that helpful because everything is digital. Customer service blamed my cable company for their service not working. Don’t go to adt blue stay with the regular adt. Don’t let them give you ADT Blue ### 1/5 — Blue cameras *2025-12-14, version 9.5.3* These cameras are terrible. They don’t stay charged for more than a week. And they rarely link up with the app to see what’s going on. Wish I had never bought them. ### 3/5 — Mid *2025-11-28, version 9.5.3* Always have to log in twice. Camera settings never save. Customer service is trash. It’s basic at best. ### 2/5 — Alarm *2025-11-27, version 9.5.3* Great purpose and intentions but so annoying when you have to reenter your pass code a billion times to cut on or off the alarm smh ### 1/5 — Worst Customer Service *2025-11-14, version 9.5.3* Customer Service and Technical have been a endless nightmare. Forcing me to renewal contract for getting new devices which had several issue during the 3 year-contract. When I informed them about not renewal one month before the end of the 36 month-contract, not only forced me pay last monthly payment in advance, they put me on Not Monitoring even after paying the last month. Never doing Business with this company. ### 1/5 — Broken and Useless *2025-10-27, version 9.5.3* My indoor camera doesn't stream anymore on the app. ### 1/5 — I been having problems with this for a couple months paying my money and the service is terrible *2025-10-26, version 9.5.3* Bad service right now as I speak it’s nighttime but it’s showing day time and when I press play it’s always buffering ### 1/5 — Worst security system ever! *2025-10-24, version 9.5.3* I constantly have to reset my app and it crashes daily. The camera is always disconnect. THE HUB always crashes. I’ve been calling ADT multiple multiple times and they will not let me out of my contract. This is the worst Customerservice ever for such a faulty program. They did offer to replace my ADT blue with ADT plus but I still have to pay for all the extra cameras. ### 1/5 — Unreliable and discontinued *2025-10-15, version 9.5.3* Service is unreliable, current footprint cannot be upgraded, no replacement parts, many billing errors - I strong recommend shopping around, perhaps look at SimpliSafe. I have SimpliSafe at another property and absolutely love their service. ### 2/5 — Ehhhh *2025-10-08, version 9.5.3* Everything is digital and you cannot add or change payment on the app. When you call customer service they do not speak good English and are not that helpful because everything is digital. Customer service blamed my cable company for their service not working. Don’t go to adt blue stay with the regular adt. ### 2/5 — . *2025-08-26, version 9.5.3* Not that great for the amount of money you have to pay every month! The lagging in time difference is crazy! ### 1/5 — Live Video feed not working *2025-06-30, version 9.5.3* To be fully truthful about ADT Blue system it’s been a disappointment ever since I bought it. It’s constantly failing on me. The cameras failed to sync or drop sync The video quality is less than optimal. And now I can’t even get the live video to work. Customer service rep told me that it was a problem on their service and their server but that was over a week ago and it’s still not working very disappointing overall with ADT Blue. ### 3/5 — Camera view *2025-06-28, version 9.5.3* Takes a long time to go live on the cameras or won’t open at all. ### 1/5 — App *2025-06-27, version 9.5.3* App has not been working for a long time videos will not go live contacted ADT stated they working on it just crazy ## Most critical reviews (10 lowest-rated) ### 1/5 — Sucks *2026-05-08, version 9.5.3* Adt is by far the worst security company you could possibly think of using their app is always down and never works. You can’t even watch any video footage. Do not use this company for they truly do stock. ### 1/5 — Cancel *2026-05-07, version 9.5.3* Most of my equipment is old and dead. Cancel my account permanently. ### 1/5 — This app sucks *2026-04-12, version 9.5.3* How many times do I have to give a bad review? The app sucks so much that it keeps asking for a new review ### 1/5 — Jordan Levesque *2026-04-10, version 9.5.3* This app is garbage. It crashes all the time. When your cellphone service is weak it tries to get you to sign in manually which never works. The facial recognition doesn’t work. And there’s no integration with car play or Apple Watch. ADT Blue needs to update their stuff. ### 1/5 — Stop *2026-04-10, version 9.5.3* Stop prompting me to write a review every time I log on. ### 1/5 — Stuck on disarm.... *2026-04-04, version 9.5.3* App still sucks ### 1/5 — App is terrible *2026-03-03, version 9.5.3* The app has been giving me problems sense I’ve had this serve… I can’t always monitor my cameras because the app doesn’t always work and it throws you out. The website is a little better but also need work. ### 1/5 — Sucks *2026-02-22, version 9.5.3* I did two updates on my phone and now that I have done that I can’t get into the app at all!!! I have uninstalled and reinstalled and changed my password several times and I still can’t get into my app!! I have did two reset and still nothing!! I have been without the use of my cameras for about a week in a half ago!! Not to mention I have called Blue By ADT on more than 5 occasions and still nothing!! Fix this app!!! ### 1/5 — Camera *2026-01-24, version 9.5.3* My cameras has not been showing the correct dates for months. I called and had them reset and troubleshoot the issues. ### 1/5 — Glitch *2025-12-27, version 9.5.3* History is always messed up. The only workaround is to delete the app and reinstall. Ridiculous. ## Most praised reviews (10 highest-rated) ### 5/5 — Always protected *2026-04-24, version 9.5.3* Reliable for years! ### 5/5 — Love having a reliable security system. ❤️ *2026-02-09, version 9.5.3* I’ve been an ADT customer since 2021. It is X proof and Pirate proof. I get good live footage of everything going on inside and outside of my house with the app. ### 5/5 — Review *2026-01-01, version 9.5.3* Love It, Keeps Me Safe ### 5/5 — HORRIBLE SYSTEM *2025-08-17, version 9.5.3* I must delete my blue by adt app from my cellphone at least 15 times a month. It freezes, it gives me error messages, it stops, it doesn’t let me log in. I’m passed being disgusted by this and the actual system is a HEADACHE. Can’t wait till my contract is over. ### 5/5 — My mom has dementia and this works. You can save a life. *2025-05-25, version 9.5.0* Easy and awesome device for the whole family specially teenagers. This keeps your whole family safe. ### 5/5 — Herren *2025-05-19, version 9.5.0* Getting better to determine real crime and not for a rate family! ### 5/5 — Great Job *2024-12-23, version 9.5.0* She’s very precessional and very Kind communicates Good very patient 100 Gabby ### 5/5 — Rating downer *2024-12-04, version 9.5.0* Rating would be higher if I could purchase another outdoor cam on my phone application. Why does that access/feature not function properly? ### 5/5 — Great product and team. *2024-12-02, version 9.5.0* Easy to set up and use. Customers service teams are very informative and helpful. ### 5/5 — Good *2024-08-13, version 9.4.0* Good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*