# Blue Care Advisor — user reviews > 110 indexed App Store user reviews of Blue Care Advisor by Health Plan Technologies, Inc., rated 4.50/5 from 6,547 ratings. - Source: https://appshunter.io/ios/app/blue-care-advisor/id1637279992/reviews - App overview in markdown: https://appshunter.io/ios/app/blue-care-advisor/id1637279992.md - Rating breakdown: 5★ 5,334 · 4★ 461 · 3★ 158 · 2★ 96 · 1★ 498 ## What do users think of Blue Care Advisor? Overall sentiment: negative **Pros** - 👍 User-friendly app - 🚀 Easy navigation - 💡 Helpful for tracking health goals **Cons** - 🐛 Frequent login issues - 🐛 Syncing problems with fitness trackers - 🐛 Inaccurate provider information - 🐛 Inability to view EOBs and claims - 🐛 Confusing navigation and layout - 🐛 Frequent crashes and app instability **Commonly reported bugs** - Login screen freezes - App fails to load user information - Redirects to login screen repeatedly - Incompatible with older devices **Most requested features** - Add Apple Wallet support for insurance cards - Improve syncing with external fitness apps - Provide easier access to view EOBs and claims - Enhance search functionality for finding providers ## Newest reviews (19 of 110) ### 2/5 — BcBS *2026-08-03, version 14.7.1* Their stuff stinks ### 3/5 — Paying *2026-08-02, version 14.7.1* Not easy to find where to pay ### 2/5 — So inefficient *2026-05-18, version 14.2.0* Edit: also there is error. Under “Lin Health” it says “chronic pan manager” instead of “pain”’… The number of times it brings you to the webpage to then have to log in again instead of just working on the app—which we downloaded to Avoid the Webpage—is that obnoxious. Then I can’t find any information on providers—literally none. And when I try to get my member id # by clicking their link, instead of bringing it up in the app, it goes to the website AGAIN and gives me instructions on how to find it on my paper one. I was using my phone for a reason, and if you can download it off of there, it should just bring you to it. Then it tells me to download a different blue cross app instead which is 300 times Worse! All of this is no better than talking to their AI for 6 hours just so it understands your name. Might as well just call them—wasting your day away regardless. ### 3/5 — Not helpful *2026-05-17, version 14.2.0* I just want to easily click somewhere and pay my insurance. ### 3/5 — Doctors *2026-04-12, version 3.29.0* Many of the Drs listed in The app are not updated and not in my network ### 1/5 — Why. Can’t. I. Pay. My. Bill *2026-04-06, version 3.29.0* Why is it impossible to pay your bill on this app? These past couple of months the e-bill link brings me to the wrong page? So essentially it’s impossible to pay your bill using this app, which means you can’t pay your bill on your phone since every time you try going through the browser, they bring you back to the app. Nice job, Blue Cross. Who are your app developers? ### 1/5 — In network search by facility would be much more helpful!! *2026-03-25, version 3.28.1* In network search by facility would be much more helpful!! ### 1/5 — Why? *2026-03-09, version 3.27.0* Silly app that won’t let you log out. It freezes. Provides very little useful information. ### 1/5 — Meh *2026-03-07, version 3.27.0* Poorly designed, messy, convoluted, recommended wrong doctor. Not up to date with my medical info. I’m glad I didn’t turn on notifications. ### 1/5 — Horrible app *2026-02-15, version 3.25.0* This is the worse app ever. It’s been awful for years but they force you to use it if you try to log in on the web page. It doesn’t have any of the information in there, that you need. It’s missing half the stuff it should have. You can’t log things or find any information I try to call to get help and the representative have absolutely no clue how to help. Each year it gets worse but there is no other choice to get the items or earn the items you need. Absolutely frustrated with this company, insurance and app! ### 1/5 — Apple wallet *2026-02-13, version 3.25.0* The app will not allow me to add my id to my wallet ### 2/5 — Bad updates *2026-02-04, version 3.25.0* Twice this year tries to redirect me to old app ### 1/5 — Too much stuff *2026-01-29, version 3.25.0* I just want to see my benefits and claims. I don’t want ### 1/5 — Not working for multiple *2026-01-15, version 3.24.0* I have not been able to login yet and view all of my information since the new year. I called today and was advised that there is a no issue with the portal an app. It has been ongoing for at least two weeks. I pay an extremely high premium for often laughable coverage rates. One would imagine that they could at least have a workable interface . I understand that issues arise, but this is a massive company with a massive profit that has been unable to figure out a mobile application for two weeks and counting. Why am I paying more every year for a less working service? ### 1/5 — Broken *2026-01-13, version 3.24.0* Keeps saying “We Could Not Verify Your Information” when I try to log in. Not able to call and wait around forever for this to be resolved ### 1/5 — Worst insurance app *2026-01-13, version 3.24.0* This app is an absolute joke, doesn’t work at all when trying to log in it just says it can’t verify your information. When you try to call the number they give you to talk to someone to help you, they just tell you to change your password, when it doesn’t work, they say they will wait for a call back from the help desk and call you back, but no one ever calls you back. This whole insurance company is garbage and feels more like a scam than anything, how many people does it take to answer the phones, I was on wait for 3 plus hours and nothing. This company and the people that run it are absolute scum. ### 1/5 — Bad login redirect *2026-01-13, version 3.24.0* Since the update to 3.24.0, the login redirects to an old app that hasn’t been updated in two years. Can’t access this current app ### 1/5 — 👎 *2026-01-05, version 3.23.0* Not user friendly. Have to go through multiple screens and web pages to pay my bill every month. It’s never been so hard to pay a bill. And I’ve set up auto pay 4 times 3 of which with reps on the phone while I do it and it never works. ### 2/5 — So inefficient *2025-12-31* The number of times it brings you to the webpage to then have to log in again instead of just working on the app—which we downloaded to Avoid the Webpage—is that obnoxious. Then I can’t find any information on providers—literally none. And when I try to get my member id # by clicking their link, instead of bringing it up in the app, it goes to the website AGAIN and gives me instructions on how to find it on my paper one. I was using my phone for a reason, and if you can download it off of there, it should just bring you to it. Then it tells me to download a different blue cross app instead which is 300 times Worse! All of this is no better than talking to their AI for 6 hours just so it understands your name. Might as well just call them—wasting your day away regardless. ## Most critical reviews (10 lowest-rated) ### 1/5 — Inaccurate *2026-08-14, version 14.7.1* I used the app to find a doctor … just to find out from BCBS customer service that their app is out of date and the doctor was not in my network. It feels pretty useless to use the app if it can’t be trusted. ### 1/5 — Critiques *2026-08-12, version 14.7.1* You people waist more paper than half the other companies businesses combined ### 1/5 — Make it easier *2026-08-07, version 14.7.1* The website and app make paying premiums difficult. There should be a direct link to premium payments. Instead I need to navigate multiple pages to get to the payment page. What should take me no more than 2 minutes ends up taking 5 to 10 minutes and just wastes my time. ### 1/5 — Won’t let you see details *2026-07-15, version 14.6.0* Let’s you login but all you can see is three pages has nothing to do with claims or benefits. Terrible upgrade. ### 1/5 — Epay *2026-06-05, version 14.3.0* Have an Epay link on the dashboard. I shouldn’t click “pay bill” in my email and then search around for a link to Epay. ### 1/5 — Hey *2026-05-31, version 14.3.0* It’s a joke. Don’t even have eob. The worst blue cross shield ever is Minnesota. ### 1/5 — FIX IT!!!! *2026-05-29, version 14.3.0* I’m sick and tired of having to gbe through 3 goddamn pages on the app and 5 pages on web browser just to pay my monthly premium. This is nonsense and completely annoying!! ### 1/5 — Glitchy app *2026-05-28, version 14.3.0* Accidentally tapped on chat to get help and now no matter how many times I log out or close the app it always tries to start a new conversation with no way to exit that screen ### 1/5 — Zero stars! *2026-05-24, version 14.2.0* Your insurance sucks! If I paid my bills with the money I pay you each month, I wouldn’t have a balance. I’ve never had such horrible insurance before. I can’t afford to get sick, and I can’t afford to pay your premiums. Ridiculous!! ### 1/5 — Terrible *2026-05-08, version 14.1.0* I used the chat function and there’s no way to close it! It covers the whole screen. Stupid design. ## Most praised reviews (10 highest-rated) ### 5/5 — Great App! *2025-12-31, version 3.23.0* I just started using this app recently with my new insurance and so far it’s been working great! ### 5/5 — So easy *2025-09-30, version 3.18.0* Very easy to navigate ### 5/5 — Great app *2025-09-19, version 3.17.0* Easy to use ### 5/5 — It tracks stuff *2025-07-17, version 3.13.0* Mhmm ### 5/5 — Redeeming issue *2025-06-22, version 3.10.1* Sounds like they are already aware that redeeming points for rewards isn’t working but they don’t seem to care. I’ve been having issues for over a week now and I thought it would be revolved but seemingly nothing has been done. I have 537 points to redeem that I really could use and sure hope this gets resolved soon. I’ll likely delete this app since it isn’t helpful or user friendly at all ### 5/5 — User-friendly app *2025-01-08, version 3.4.2* Navigation is very easy to the point! ### 5/5 — Getting started *2024-12-15, version 3.3.0* Love this app it’s so fun ### 5/5 — Best app *2024-11-14, version 3.3.0* So easy and I love it!! ### 5/5 — Unable to view, my EOB’s, summary information usually does not match the actual EOB *2024-09-24* If nothing else, I wish this app could at least allow me to view my EOB or at least give me the ability to receive my EOB by US mail or email because I cannot view my EOB through the app, pressing on the hyperlink does not work on my iPhone. As of now, I can’t view information that I’m entitled to. **Developer response:** Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at support@bluecareadvisormn.com? We'll get you up and running. ### 5/5 — Review *2024-08-30* This is very resourceful and easy to use. It keeps you updated on everything and I love it **Developer response:** We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@bluecareadvisormn.com! Have a wonderful day! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*