# Blue CareOnDemand — user reviews > 52 indexed App Store user reviews of Blue CareOnDemand by BLUE CROSS AND BLUE SHIELD OF SOUTH CAROLINA, rated 4.90/5 from 9,263 ratings. - Source: https://appshunter.io/ios/app/blue-careondemand/id1071086134/reviews - App overview in markdown: https://appshunter.io/ios/app/blue-careondemand/id1071086134.md - Rating breakdown: 5★ 8,737 · 4★ 420 · 3★ 53 · 2★ 14 · 1★ 39 ## What do users think of Blue CareOnDemand? Overall sentiment: neutral **Pros** - ⚡ Quick service and very helpful - 🏥 Convenient virtual visits - 🤗 Friendly and knowledgeable doctors - 💻 Easy to use app - 🏠 Able to stay home and avoid germs **Cons** - 🐛 App crashes and connection issues - 🕰️ Long wait times and being booted from queue - 🚫 Doctors unable to provide needed treatment - 💰 Unexpected charges and billing problems - 🤔 Inconsistent experiences with different doctors **Commonly reported bugs** - Login/signup issues due to duplicate accounts - Disconnections during video calls - Incorrect charges for follow-up visits **Most requested features** - Ability to stay in queue when app goes to sleep - Option to delete payment information - Better labeling of buttons for accessibility ## Newest reviews (13 of 52) ### 4/5 — Not worth the wait *2022-11-22, version 12.14.103* Got booted 2 times from the queue while waiting to see. It said I was next, then started to connect the witched to different physician and not I’m 4 patients back after waiting 50min already. I could have driven down to a Doctors Care or something and been seen faster. No way to connect to Custer service without getting out of queue. ### 4/5 — Button labels *2022-01-31, version 12.14.103* I utilize a feature on my iPhone called voiceover. Some of the time it works fine within the application, other times it gets lost and cannot tell me what button I am selecting. It would be most helpful if you would be willing to go back and label the unlabeled buttons so that I know what they are. ### 3/5 — Probably easy to do if you aren’t a twin *2021-08-31, version 12.10.003* I couldn’t create account because my information is similar to what they have on file. Maybe I used a nickname? (I didn’t use a nickname) so then I went to check if it say I signed up before. It’s my twins email address. I had to be on hold for 15 min to get it setup. Finally did and the person was very polite and professional, I am still annoyed a bit though that I had to do this at all ### 5/5 — Doctors are only a few clicks away *2021-03-19, version 12.6.006* I like this app I’ve been using it for several years now. Now this is my go to app when I ever have a problem in between doctor visits. Are used to use it when I didn’t have a doctor all and it worked fine that way as well. The point is this app a good thing and I’d recommend for you to try. ### 5/5 — Fast and Easy *2020-12-23, version 12.0.1603* I love the option to see a physician virtually almost immediately. It has been especially useful when I’m traveling and away from home and my normal physician. The doctors have always been thorough and polite. ### 5/5 — Great Alternative! *2020-09-13, version 12.0.627* I love having the option of immediate care when I need a Doctor. The doctors are always personable and I like being able to see a little bit of their background when choosing who to see. ### 4/5 — Jmontie76 *2020-07-15, version 12.0.627* I have used this app 3 times since last year. They listen to you and what you have to say and are very helpful each time. Plus it’s so convenient. The doctors office is closed now where I usually go. This helps because the doctors are listed and you know your wait time. I highly recommend this app. Plus with COVID this is the best way to be seen. ### 5/5 — Awesome Service with Ease *2020-05-06, version 12.0.627* This is the second time we’ve had to do a virtual visit. Each provider has been phenomenal. The process is very simple. The service is quick. The doctors are knowledgeable, friendly, and easy to work with. ### 5/5 — Excellent , quick , professional *2020-05-02, version 12.0.627* Just had a wonderful experience... hopefully the medications will be at pharmacy and then I can say PERFECT experience !! I have been suffering for over a month and would not have gone for help during this covid pandemic. ### 5/5 — Quarantine caused me to seek Video doctor *2020-04-16, version 12.0.627* Wow! So simple and just what I needed to diagnose upper respiratory symptoms and get an Rx before it got worse! Co-pay was even less than driving across town and trying to see my own doctor! Very pleasant experience. Will use again. ### 3/5 — Love Dr. Whyte *2020-04-16, version 12.0.627* She is the smartest and nicest doctor I have ever had the pleasure to meet. She listens and is truly caring and has an excellent virtual bedside manner! She explains what is going on with your body and why you might be having the issue you are having. She knows exactly what to do and explains why she is doing it. I only wish she lived in my state so I could make her my primary doctor. She is a true brilliant medical professional and what is even more important is that she really shows she cares about her patients and does whatever she can to alleviate their condition. The best doctor ever! Thank you so much doc!! ### 5/5 — It depends on the doctor *2020-04-06, version 12.0.627* I saw my first doctor who simply told me to go to an Urgent Care. I was devastated as I didn’t want to leave the house during COVID19. I waited 3 days as the symptoms got worse. I tried again and the doctor was amazing. She listened to me, gave excellent advice and prescriptions to ease the symptoms. I am grateful to her because I was able to remain quarantined, keep my family safe, and also feel better. ### 4/5 — Multiple providers *2020-03-22, version 11.5.700* Had to wait for 4 hours Waited for 2 providers until I was next in line and they both went offline making me go to the end of the line fir 2 more. If a patient waits and the provider goes offline then we should be moved to the next in the same spot in line. ## Most critical reviews (10 lowest-rated) ### 1/5 — Waste of 2 minutes *2023-04-19* I previously used this service back in 2020 and absolutely loved it. This time around, not so much. My husband went to urgent care a few days and got diagnosed and prescribed antibiotics. I am now sick with what I can imagine is the same exact thing as I am now having the same exact symptoms. I told this doctor that and he refused to prescribe antibiotics but insisted I visit an urgent care after I said again that I just needed antibiotics. Very quick visit of only 2 minutes at the most for $59 is a complete waste. Very dissatisfied with my experience. ### 1/5 — Useless *2022-11-25, version 12.14.103* This company that you decided to use is completely useless. This is the 3rd time I have tried to use them and every time they tell me what is wrong is a “virus”. When I know it is a sinus infection. I have to go to my regular doctor after spending 59$ to get the antibiotic I needed in the first place. I will not WASTE my money on this again. It is a way to get more of my money and still make me go to the dr. Which is why I needed the service in the first place. I’m done and will NEVER use or recommend teledoc service again. They STINK! Save your money and just go to immediate care. Like I said USELESS!! ### 1/5 — Ugh! Forget this app!!! *2020-03-31, version 11.5.700* Spent over 2 hours of my time to do a virtual visit. With the first doctor I was 2 patients away but because I clicked the button to see someone quicker, the system stated it was switching providers. Yep! You guessed it... provider not available and I had to start all over again! Now I’m 11th in line again! Now I wait again... Now it’s my turn and it’s attempting to connect the video. Oops! Unable to connect! But guess what! I got charged for the visit anyway!!! For nothing! Next I call customer service. FORTY FIVE MINUTES ON HOLD!!! Spoke to 2 different people and was transferred twice to billing. On the second transfer... I was DISCONNECTED! Call number 2... an hour on hold... finally was able to speak with someone who told me... 1- there is nobody available in billing and she could complete a refund request. 2- probably those I spoke with on my prior call didn’t actually work for the company and were just attempting to put my call through to where they THOUGHT it needed to go. 3- if the doctor is unsuccessful with the video chats, they have your phone number and are supposed to CALL you!!! Very disappointed with this process and app. ### 1/5 — Doesn’t work *2020-03-29, version 11.5.700* I tried several times to see a doctor. The first time I waited for over an hour and when it was my turn it kicked me out and made me start over again. The next time I was next in line it said the doctor was checking over my file then put me back in the waiting room with 4 people ahead of me. I waited at least 30 minutes and the patient count never changed. Tried one more time this morning and I waited for a doctor for over an hour and when it was my turn it kicked me out and sent me back to the start page. This app is beyond frustrating and not worth your time! ### 1/5 — Big company that doesn’t care. *2020-03-25, version 11.5.700* I had a visit back in January. It lasted 3 minutes. The app said the co-pay was $20 and I had to enter my card number. Now months later I have an unexpected charge on my account for $39. I called to address it and I am writing this while I have been waiting for over 20 minutes for someone to answer the phone. The country is going through an economic crisis and they are still hard at work charging my card. PS: the app doesn’t have a way to delete your payment info so they can charge you when they want. Update*** the company responded to this review by telling me to email them. No surprise that I did and haven’t received a response. **Developer response:** We apologize if there was an issue with your co-pay. If you can email us at CX.Feedback@bcbssc.com, we would be happy to help. ### 1/5 — Don't waste your time! *2020-03-24, version 11.5.700* I never even got to see a doctor. I was booted from the queue twice being told that "the provider is not available anymore" only to go back looking for someone else and realize that my provider was still available I was just kicked out of the queue for no reason and moved from 4 people ahead of me to 8 people ahead of me because I had to fill out the paperwork again. My third attempt was going well until I was transferred to another provider for "quicker service" only to go from 1 person ahead of me to 8 people ahead of me in a matter of seconds (the provider I was with before only had 6 ahead of me) then when I finally got to 1 person ahead of me with the latest provider I was told my provider was no longer available. You're not going to get to talk to a doctor don't bother I wasted 3 hours today and an hour yesterday. ### 1/5 — Why bother *2020-03-17, version 11.5.700* I downloaded the app earlier this evening around 7pm, signed up, provided my information, medical history and payment info. Since that time I have been in line with 6 different doctors. It is now 1:40am and still have not been connected to a doctor. Once you're in the "waiting room" you are shown how many patients are ahead of you. Each time I because patient #5, the doctor would become unavailable and I'd be reset to another doctor with 30 patients ahead of me. Waste of time and energy. ### 1/5 — Very frustrating and maddening! *2020-02-11, version 11.4.301* I spent almost two hours selecting doctors, entering information, re-entering information when I’d get a message saying my first two doctors were no longer available, and finally got in line to talk to a doctor. There were three patients ahead of me. I waited over an hour until I was next. Then I got the same “doctor is unavailable” message! I hate that I wasted my evening trying this new technology. I’ll be seeing a doctor in person tomorrow and won’t be trusting this to be easier! ### 1/5 — Don’t waste your time *2019-12-28, version 11.4.301* I’ve had sinus infections before.......lots of them. I get sick once a year and it’s usually a sinus infection. If I catch it in time and take one round of antibiotics I can nip it in the bud. This doctor told me that I didn’t have a sinus infection because my neck didn’t hurt. What? Don’t mind the green drainage, swollen eyes, painful face and teeth. She wanted me to try over the counter meds for two weeks and call back. Are you kidding? No thanks. I’ll take the time and go to my REAL doctor. I’ve learned my lesson today. Will not use this service again. ### 2/5 — Bad experience *2023-07-26* I’ve used this app once before and it worked great. We are at the beach and are trying to get a visit for my daughter. We were in the waiting room and the app crashed. We were charged but hoping it will fall off. Second time we tried on my phone. We went through all the steps again and was in the waiting room. My phone happened to go to sleep while we were waiting and then we went back to the app and it said this visit has ended. That is a horrible experience. Why wouldn’t the app keep me where I was? We didn’t close the app so why would the visit end? ## Most praised reviews (10 highest-rated) ### 5/5 — Quick service and very helpful *2023-01-21, version 12.14.103* Since it’s the weekend and difficult to go anywhere other than the ER, this was a perfect option for our little one. It took only a couple of minutes and the diagnosis was quick and prescription sent straight to our pharmacy. Will definitely utilize this option again in the future. ### 5/5 — Online Video appointment *2022-11-24, version 12.14.103* This service is the best! First time I’ve used it and it was so easy and the level of service was great! Doctor was compassionate and understanding. So grateful that health care professionals give up their time on holidays to help out those in need. I recommend this service to everyone. There was a wait but I expected it seeing as it was Thanksgiving day and everyone is sick these days. ### 5/5 — Corrinebclark *2022-03-21, version 12.14.103* I really love this process. I suffer every year with my allergies so it is convenient to just go online to get the medicine I need and not miss work. My doctor was friendly, knowledgeable, and professional. Thank you so much. ### 5/5 — Easy and Effective *2022-01-08, version 12.14.103* Every time I have used this app I have a knowledgeable provider who listens to my concerns. They have taken the time diagnose me and make me feel cared for. Easy, effective and from the care of your own home! ### 5/5 — Dr. DeHaas *2021-09-28, version 12.10.003* I was nervous to talk to a new doctor about my alcohol abuse. She was a great listener and made me feel comfortable. I need Antabuse and don't have a family physician at the moment. She agreed with me and encouraged me. I did not feel rushed. I will recommend this service. Thank you. ### 5/5 — Dr Patrick Grover *2021-09-19, version 12.10.003* Dr. Grover listen as I explained the symptoms my husband and I have been experiencing since last Sunday. He was very literal And asking his questions and providing explanations with the answers I gave to him. I appreciate him being thorough and prompt I’m providing what he thought was the best solution for my symptoms. As a first time user I was very impressed ### 5/5 — Great experience *2021-08-22, version 12.10.003* That was my first time using service and it’s awesome. I was getting ready to go to urgent care for a follow up on earache. The office is always full of COVID people and there is a 2 hour wait time, this way I didn’t have to go. Dr Keegan talked to me and diagnosed that all I needed was more drops. Love the service ### 5/5 — Great Professional and fast service *2021-04-05, version 12.6.006* My family and I are out of town on a trip to the mountains and my 1 year old son got sick with an ear infection. I used Blue Care On Demand and saw a Physician almost immediately and a prescription was issued to the local drug store within a matter of minutes. I am overwhelming satisfied with the Blue Care On Demand process and how quickly and effortlessly the process went to get my son feeling better. Thank you to Dr. Russell he was awesome and I will definitely be using Tele Health services in the future! ### 5/5 — Horrible experience with customer service *2021-03-30, version 12.6.006* Horrible customer service. I was lied to and had to find out for myself that what the guy said to me was just a flat out lie, not a mistake...but a lie. He couldn’t answer any of my questions with anything but ,”I am not a board certified attorney or board certified physician”. If you can’t answer any questions then you don’t need to work with that company PERIOD!!! **Developer response:** We're sorry to hear you had a negative experience. If you are willing to provide more information about your experience, please email CX.Feedback@bcbssc.com. Thank you. ### 5/5 — Excellent Alternative *2021-03-23, version 12.6.006* As of this morning, I have used this twice now. Both providers were very professional, and the overall ease and cost are game changers for basic healthcare. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*