# Blue Cross HK

> Digital medical insurance management for Blue Cross HK customers. (iPhone/iPad app by Blue Cross (Asia-Pacific) Insurance Limited 藍十字 (亞太) 保險有限公司.)

- Source: https://appshunter.io/ios/app/blue-cross-hk/id1441274976 (this page in markdown: same URL + `.md`)
- Developer: [Blue Cross (Asia-Pacific) Insurance Limited 藍十字 (亞太) 保險有限公司](https://appshunter.io/developer/548597868)
- Category: Finance
- Price: Free
- Rating: 1.50/5 from 2 App Store ratings · 52 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 114 MB
- Languages: American English, Chinese (Traditional, Taiwan)
- Released: 2019-04-15
- Data updated: 2026-08-16
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/blue-cross-hk/id1441274976/reviews.md

## What is Blue Cross HK?

The Blue Cross HK mobile app allows Blue Cross customers to manage policies, claims, and rewards anytime, anywhere, and enjoy one-stop digital medical insurance services.
Key features include:
- BlueCross+ Customer Portal
- Submit and track your inpatient, outpatient, maid, pet & travel claims
- Search for network doctors (location-based), use your e-Medical card, and apply for Pre-assessment Service
- Quickly view policies, change policy information and complete policy renewal
- Manage SmartPoints and redeem fabulous rewards
- Instantly enrol for medical, travel, and general insurance
- 24/7 Chatbot and Live Chat to answer insurance enquiries

## Key features

- Policy management
- Claims submission and tracking
- Network doctor search
- e-Medical card access
- Rewards management
- Instant insurance enrollment

## Recent user reviews (10 of 52)

All indexed reviews: https://appshunter.io/ios/app/blue-cross-hk/id1441274976/reviews.md

### 1/5 — So many bugs

*2026-05-28, version 3.4.64*

I think they intentionally create so many bugs in the claim form so that u won’t be able to proceed to the claim process successfully.

### 1/5 — Totally Rubbish

*2026-05-14, version 3.4.63*

Not user friendly. No reactions. Unable to register even followed all directions.

### 5/5 — Easy login

*2026-05-13, version 3.4.63*

Upgraded with face id

### 2/5 — A server with the specific hostname could not be found!?

*2025-10-31, version 3.4.55*

A server with the specific hostname could not be found!?

### 1/5 — Worst app ever

*2025-09-07, version 3.4.52*

When open the app , it shows The data couldn’t be read because it isn’t in the correct format , cannot update the app either

### 1/5 — Cannot login

*2025-08-16, version 3.4.51*

Too many different methods and accounts need to login and not user friendly

### 1/5 — No longer able to log in

*2025-07-03, version 3.4.50*

After the apps being updated, I could not log back to my smartclub account

### 1/5 — Constant App Update

*2025-06-21, version 3.4.49*

So ridiculous to have require updates every week

### 1/5 — Issue with Viewing Submission Records

*2025-05-26, version 3.4.48*

I have been trying to view my submission records, but the page never loads. I’ve waited for a long time and tried multiple times, but it still shows a blank screen.

### 1/5 — confusion

*2025-04-28, version 3.4.46*

the app has a few bugs first time registration didn’t work spend 1 hour with customer support on phone still could not log in / register details. a few hours later it worked , however old and new version running within same app , when trying to log in old version error shows . overall it’s messy and the menüs need too much searching to find things

## Frequently asked questions about Blue Cross HK

### What types of claims can I submit with Blue Cross HK?

You can submit and track inpatient, outpatient, maid, pet, and travel claims through the Blue Cross HK app. This allows for convenient management of various insurance-related expenses.

### Can I find doctors using the Blue Cross HK app?

Yes, the app features a location-based search for network doctors. You can also use your e-Medical card and apply for the Pre-assessment Service directly within the app.

### How can I manage my insurance policies with Blue Cross HK?

The app allows you to quickly view your policies, change policy information, and complete policy renewals. It offers a streamlined way to keep your insurance details up-to-date.

### Does Blue Cross HK offer rewards or loyalty programs?

Yes, you can manage your SmartPoints and redeem fabulous rewards through the app. This feature allows customers to benefit from their policy engagement.

### Is it possible to enroll for new insurance policies through Blue Cross HK?

Yes, you can instantly enroll for medical, travel, and general insurance directly via the app. This provides a quick and easy way to secure new coverage.

### How can I get help with insurance inquiries on Blue Cross HK?

The app provides 24/7 support through a Chatbot and Live Chat. These services are available to answer your insurance-related questions anytime.

### What devices is Blue Cross HK available on?

Blue Cross HK is currently supported on iPhone devices. Users can manage their insurance needs conveniently from their iOS smartphones.

### How often is Blue Cross HK updated?

The latest version of Blue Cross HK is 3.4.63, last updated on May 5, 2026. This indicates a commitment to regular updates and feature improvements.

## Version history (last 5 releases)

### 3.4.70 — 2026-08-13

We are consistently enhancing BX+ functionality and refining the digital experience:
- Minor Enhancements - We've made various bug fixes and improvements to ensure a smoother user experience

### 3.4.69 — 2026-07-28

We are consistently enhancing BX+ functionality and refining the digital experience:
- Minor Enhancements - We've made various bug fixes and improvements to ensure a smoother user experience

### 3.4.68 — 2026-07-06

We are consistently enhancing BX+ functionality and refining the digital experience:
- Minor Enhancements - We've made various bug fixes and improvements to ensure a smoother user experience

### 3.4.67 — 2026-06-26

We are consistently enhancing BX+ functionality and refining the digital experience:
- Minor Enhancements - We've made various bug fixes and improvements to ensure a smoother user experience

### 3.4.66 — 2026-06-24

We are consistently enhancing BX+ functionality and refining the digital experience:
- Minor Enhancements - We've made various bug fixes and improvements to ensure a smoother user experience

## Apps similar to Blue Cross HK

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Manulife HK & Macau](https://appshunter.io/ios/app/manulife-hk-and-macau/id645797935) | 4.6 (223) | Free | Finance |
| [Ricacorp Real Listing](https://appshunter.io/ios/app/ricacorp-real-listing/id1039761040) | 5.0 (2) | Free | Finance |
| [FWD eServices](https://appshunter.io/ios/app/fwd-eservices/id660651836) | 4.7 (21) | Free | Finance |
| [宅谷地產資訊網](https://appshunter.io/ios/app/id645799360) | — | Free | Finance |
| [積金局個人帳戶電子查詢 (MPFA ePA)](https://appshunter.io/ios/app/mpfa-epa/id1159254307) | 3.0 (3) | Free | Finance |
| [BEA Mall](https://appshunter.io/ios/app/bea-mall/id1544747458) | 4.7 (27) | Free | Finance |

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*