# Blue Cross HK — user reviews > 52 indexed App Store user reviews of Blue Cross HK by Blue Cross (Asia-Pacific) Insurance Limited 藍十字 (亞太) 保險有限公司, rated 1.50/5 from 2 ratings. - Source: https://appshunter.io/ios/app/blue-cross-hk/id1441274976/reviews - App overview in markdown: https://appshunter.io/ios/app/blue-cross-hk/id1441274976.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 1 ## Newest reviews (13 of 52) ### 2/5 — Can’t open *2025-01-10, version 3.4.41* Couldn’t connect the app all day long ### 1/5 — Super slow *2024-12-10, version 3.4.40* The app is super slow. When I submit a claim, it loads 10 seconds after each tap! ### 1/5 — Extremely slow response *2024-11-25, version 3.4.38* U can’t imagine a mobile app in 2024 could be that slow ### 1/5 — Trash *2024-11-12, version 3.4.38* Slow, always keep loading ### 1/5 — Rubbish *2024-11-11, version 3.4.38* Fail to open and login can’t access to my e-card Double locked and deadlock for my account How this app still alive in App Store? CS also useless to help everything is rubblish ### 1/5 — Can’t open, seems the server is not well connected *2024-10-21, version 3.4.38* The apps was down, showing error “404- not found” ### 1/5 — Application is not working *2024-10-21, version 3.4.38* Application is not working tried to deleted and download and reboot still not working ### 1/5 — Cannot open the app *2024-08-10, version 3.4.34* When I open the app just see the black screen and show the alert saying “The data could not be read because it isn’t in the correct format” ### 1/5 — Recent update doesn’t work *2024-07-25, version 3.4.34* The recent update doesn’t work ### 1/5 — Unable to login even deleted app multiple times *2024-06-25, version 3.4.32* Unable to login even deleted app multiple times ### 1/5 — Terrible app *2024-05-23, version 3.4.30* Worst and most terrible apps. Stupid login requirement and cannot login right after create new password. I will not use Blue Cross forever for this stupid apps. Delete it. The software engineer should be fried. ### 1/5 — Not working *2024-04-19, version 3.4.28* Cant even recognise policy number. ### 1/5 — Can’t open the app *2024-02-24, version 3.4.23* Just updated the app, and I can’t open the app now, please fix the problem ## Most critical reviews (10 lowest-rated) ### 1/5 — So many bugs *2026-05-28, version 3.4.64* I think they intentionally create so many bugs in the claim form so that u won’t be able to proceed to the claim process successfully. ### 1/5 — Totally Rubbish *2026-05-14, version 3.4.63* Not user friendly. No reactions. Unable to register even followed all directions. ### 1/5 — Worst app ever *2025-09-07, version 3.4.52* When open the app , it shows The data couldn’t be read because it isn’t in the correct format , cannot update the app either ### 1/5 — Cannot login *2025-08-16, version 3.4.51* Too many different methods and accounts need to login and not user friendly ### 1/5 — No longer able to log in *2025-07-03, version 3.4.50* After the apps being updated, I could not log back to my smartclub account ### 1/5 — Constant App Update *2025-06-21, version 3.4.49* So ridiculous to have require updates every week ### 1/5 — Issue with Viewing Submission Records *2025-05-26, version 3.4.48* I have been trying to view my submission records, but the page never loads. I’ve waited for a long time and tried multiple times, but it still shows a blank screen. ### 1/5 — confusion *2025-04-28, version 3.4.46* the app has a few bugs first time registration didn’t work spend 1 hour with customer support on phone still could not log in / register details. a few hours later it worked , however old and new version running within same app , when trying to log in old version error shows . overall it’s messy and the menüs need too much searching to find things ### 1/5 — Super slow *2024-12-31, version 3.4.41* The app is super slow and takes a long time to make a claim. I hope the company can improve the app Experience ### 1/5 — Needs to update app always with slow response *2024-12-17, version 3.4.41* The apps always need to be updated and I have to re-enter all my information. Hate it ## Most praised reviews (10 highest-rated) ### 5/5 — Easy login *2026-05-13, version 3.4.63* Upgraded with face id ### 5/5 — The latest version cannot be opened by iOS *2024-08-11, version 3.4.34* App got Black screen , cannot use . Pls help fixing it ### 5/5 — Functional & Good to use *2024-03-08, version 3.4.23* The app meets my requirments and able to function well ### 5/5 — Good customer-based design *2020-03-06, version 2.0.4* Very convenient ! I can check my details clearly now ### 4/5 — Please enable pdf uploads for claims *2024-06-16, version 3.4.32* Please enable pdf uploads for claims instead of just images ### 4/5 — Cannot open the app *2024-02-24, version 3.4.23* When I touch the apps, just open and the black color ### 4/5 — e-medical card *2019-06-14, version 1.0.3* I can check the policy details of my family and myself anytime now. Good! ### 3/5 — Please don’t always update *2024-09-08, version 3.4.37* To dev team, Please don’t always update, your programming capabilities seem fall short to your expectations. I suggest you either rewrite your whole app, our hire better developers. Thanks ### 3/5 — App is Slowww *2021-02-22, version 3.1.2* This app takes a long time to respond and load ### 2/5 — A server with the specific hostname could not be found!? *2025-10-31, version 3.4.55* A server with the specific hostname could not be found!? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*