# Blue Cross NC — user reviews > 226 indexed App Store user reviews of Blue Cross NC by Blue Cross and Blue Shield of North Carolina, rated 4.30/5 from 6,332 ratings. - Source: https://appshunter.io/ios/app/blue-cross-nc/id392607223/reviews - App overview in markdown: https://appshunter.io/ios/app/blue-cross-nc/id392607223.md - Rating breakdown: 5★ 4,662 · 4★ 481 · 3★ 271 · 2★ 218 · 1★ 700 ## What do users think of Blue Cross NC? Overall sentiment: negative **Pros** - 👍 User-friendly app - 🚀 Smooth navigation - 💡 Helpful IT support - 🚀 Practical and handy features **Cons** - 🐛 Frequent login issues - 🐛 Buggy and unreliable performance - 🐛 Outdated and inaccurate information - 🐛 Unintuitive and difficult to use - 🐛 Constant need to reset password - 🐛 Lack of basic functionality **Commonly reported bugs** - App not accessible or constantly crashing - Login and authentication problems - Incorrect account information and balances - Broken or non-functioning features **Most requested features** - Improve camera integration for scanning - Add support for Apple Wallet - Provide more transparent cost estimates - Streamline navigation and organization ## Newest reviews (18 of 226) ### 3/5 — Automated email response missed the point. *2026-08-31, version 8.18.0* The reply to my emailed question seemed AI’ish and the response is wrong. So I’ll call. ### 2/5 — Not consistent *2026-08-26, version 8.17.0* Every time I open the app it takes forever to log me in, but if I kill the app and reopen it logs me in. ### 4/5 — Optional *2026-08-21, version 8.17.0* Not the best. This app doesn’t work far more than it does. And the navigation is somewhat difficult. I noticed today that you’ve made some changes to it since the last time I was in it which was maybe two weeks ago. I had to get Help to find where the blue flex card balances were and today it’s on the home screen although the link didn’t work. I got a 404 error. I was also trying to turn off all these paper statements you sent me. I really do not want them save the trees. Three members in my family have Blue Cross. We all have paperless notification and we all get paper statements every month. Why? Turn it off. ### 2/5 — No provider list *2026-08-20, version 8.17.0* You can have only 10 of your providers listed. If you have a complex health issue, you have more than 10! If you want to see the 10 that you have submitted for your providers, you don’t have the ability to view any of them beside your PCP. I find that very frustrating, especially when you receive a notification when signing in that one or more of your providers are no longer in network. So you have to contact all of your providers to make sure that they are in network! Why can’t they just tell you who it is so you can make provisions to either replace them or accept the out-of-network charge?? It is very time-consuming and overwhelming when dealing with such a complex and difficult health condition as it is. I do like that they list the individual claims. However, It doesn’t show the reason why a particular claim has been denied. ### 3/5 — App needs work *2026-08-12, version 8.17.0* I have to log in twice to actually get in. Logging in the first time just makes it do a never ending circle loop and then an error message. ### 3/5 — When it works *2026-08-02, version 8.17.0* It's a great app when it works by consistently have to uninstall and install and it just spins so I have to go to the website. It would get better rating if it didn't spin so much and crash ### 3/5 — Nothing works but I can see my plans *2026-07-29, version 8.17.0* 3 stars because I can see all my plans in one place but the messages won’t open. The billing section is offline so I can’t see if my credit has been applied. The coverage section also won’t open. ### 3/5 — Where is pharmacy *2026-07-28, version 8.17.0* Is there a separate pharmacy app? ### 3/5 — A fairly useless site *2026-07-02, version 8.16.0* Information is hard to find even for this tech savvy senior. ### 4/5 — Want to view EOB online. *2026-06-13, version 8.15.0* No way, that I can find, to view EOB on this app ### 2/5 — Need Face ID *2026-05-30, version 8.15.0* Need quicker way to log in, very primitive site compared to your competitors I have used in past. New technology and tools available to make more user friendly ### 3/5 — Claims *2026-05-27, version 8.15.0* Why does it take 60 days for claims to be processed ? Ridiculous in my opinion UHC before I changed to BC gave explanation of claims by the end of the second month 60days or even sooner ???? ### 2/5 — Difficult to Navigate *2026-05-09, version 8.14.0* I went to pick up my prescription from the pharmacy and I hadn’t gotten my new card yet, so I tried to use the app to give them my information. Unfortunately the info they needed wasn’t on my card, and no matter where I looked I couldn’t find the one number the pharmacy needed, and they ended up having to call insurance themselves just so I could get my medication. All relevant information should be EASILY accessible through the app. ### 2/5 — Disconnected app *2026-05-05, version 8.14.0* The app and the website aren’t communicating properly. Each one redirects to the other in a loop. ### 2/5 — Can’t sign in *2026-03-04, version 8.12.0* After using my username & password the next step wants me to scan a QR code….I’m using my phone. How would you like me to scan the QR code? Complete lack of thought for user experience. Update for developer response: No Authenticator app selected for MFA with my account. MFA utilizes my phone number to send code. No key or security code shown with your QR code. ### 1/5 — Where am I supposed to pay you *2026-03-02, version 8.12.0* I don’t understand how I cannot just log into my healthcare app but cannot find anywhere to make my monthly premium payment. ### 1/5 — Errors abound *2026-02-20, version 8.11.1* No one can help ### 4/5 — Amazon Pharmacy *2026-02-10, version 8.11.0* The Amazon Pharmacy has been a debacle of mistakes and inability of prime member to add program. Two months in and I am still trying to figure out how to get set up to have home delivery. ## Most critical reviews (10 lowest-rated) ### 1/5 — Help *2026-07-30, version 8.17.0* Total waste to try and get help with what should be a simple problem. I hope I get a questionnaire on quality of service! Not being able to fix a simple problem is crazy! One star is giving to many ! ### 1/5 — Mobile app is not good *2026-07-22, version 8.17.0* Too hard to negotiate or find what you need to. Info is misleading. Need to fix this ASAP ### 1/5 — BlueConnectCard *2026-07-18, version 8.17.0* I could not find my card to know how much or whatever was in it!!!!!!!!!! ### 1/5 — Constantly needs updating with no improvement with said update *2026-07-07, version 8.16.0* Constantly needs updating with no improvement with said update ### 1/5 — Horrible experience *2026-06-11, version 8.15.0* Fix your app. It should not take 20 minutes to reset a password. Also why is it not compatible with apple passwords. Your service is important and you owe it to your customers to have a half way decent app. ### 1/5 — Flex card *2026-04-30, version 8.14.0* The flex card details have mysteriously disappeared. I contacted the app’s customer support. They said they were aware of the issue, and it would be resolved immediately. 3 days later here we are. There definition of immediate differs from mine. ### 1/5 — Why did they make it so much worse?? *2026-04-16, version 8.14.0* Forget seeing your accumulated out of pocket max totals or seeing how far you are from meeting deductible: They are no longer anywhere on this app nor on EOB. Total loss of transparency for planning your medical expenses! Additionally, the provider search works only occasionally. The same search for the same doctor by name pulls nothing sometimes, sometimes they show up. But seriously, not showing your current accumulated OOP or deductible paid to date is seriously unforgivable despite easy viewing of your claims. My latest attempt to find this left me furious. It used to be front and center. FAIL! ### 1/5 — App just spins *2026-03-10, version 8.12.0* Terrible it just spins and doesn’t get to login have tried restarting phone delete and reinstalled app nothing just the annoying spin ### 1/5 — Can never log in *2026-03-09, version 8.12.0* I don’t understand the point when you can never log in. It’s always an issue getting into your account. It pulls up a QR code to scan, or it prompts me to plug in and active an external hard drive.. from the log in page!! How does that make any sense at all? ### 1/5 — Verification Link is Aweful *2026-03-07, version 8.12.0* I’ve been asked to verify my email via a link sent to me. I click it and it loops me right back to the same message to verify….over and over. ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome insurance *2026-05-16, version 8.14.0* So far so good ! Switched from UHC to BSBC . Been pretty good so far . Still new with this company . ### 5/5 — Blue Flex Questions *2026-03-23, version 8.13.0* Called & Representative was most kind & patient. Her speaking voice was very clear. I sometimes can not hear speaker since I wear hearing aides. She answered my inquiries! ### 5/5 — Easy to use app *2025-10-18, version 8.8.0* I’m not good with using apps or doing things online. This app makes things easy to use. I can see if I will get charged by the doctor before the doctor sends a bill or if I don’t owe anything. The details are great. Blue Cross and Blue Shield is a great company with great service for their clients. Thank you! ### 5/5 — So Far-So Good *2025-10-10, version 8.7.0* This far BCBS has met expectations. Time will tell how the in process claims are handled. ### 5/5 — Smooth transitions *2025-05-22, version 8.3.0* App is smooth when navigating from one page to other. ### 5/5 — Frustrating *2025-05-15, version 8.2.1* Can’t even log into the app. Every time I log in it loops me back to the log in page. I can’t see my account, pay my bill, anything. I’ve uninstalled it and downloaded it again, still nothing. Super frustrated with it. ### 5/5 — User for years *2025-04-30, version 8.2.1* I’ve had blue cross for many years and I feel like the Blue Connect app has really improved and is so helpful and useful now!! ### 5/5 — Helpful IT *2025-02-05, version 7.30.1* I had Jeremy as an IT helper and he was EXTREMELY helpful :3 I️ am so grateful to have chosen blue!! ### 5/5 — Excelente *2024-08-08, version 7.24.0* Excelente ### 5/5 — Data *2024-08-04, version 7.24.0* I like how all my data is at my fingertips --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*