# Blue Element Mobile IL — user reviews > 16 indexed App Store user reviews of Blue Element Mobile IL by Luminare Health Benefits, Inc, rated 4.50/5 from 48 ratings. - Source: https://appshunter.io/ios/app/blue-element-mobile-il/id1444794198/reviews - App overview in markdown: https://appshunter.io/ios/app/blue-element-mobile-il/id1444794198.md - Rating breakdown: 5★ 39 · 4★ 4 · 3★ 1 · 2★ 0 · 1★ 4 ## Newest reviews (3 of 16) ### 1/5 — What even is this? 😂 *2025-01-02* The app and the website looks and functions like it was created by a teenager in 2005. Embarrassing that BCBS puts its name on tech like this. ### 1/5 — BUGS *2021-02-18* I can’t even access my account with this. I reset my password, wouldn’t work. Deleted app & downloaded it again. Still nothing. **Developer response:** I would love to help resolve this issue for you, but need some additional information. Can you send me the userID and email address associated with your account so I can look into this issue further? Please send to: MobileHB@trustmarkbenefits.com. Sincerely, Kylene ### 1/5 — Doesn’t work *2021-01-15* Can’t even sign in. Won’t take I’d number. **Developer response:** I'm sorry to hear you are having an issue using our mobile app. I would like to help you resolve this issue, but need some additional information. Can you email your user ID and email address associated with your account to MobileHB@trustmarkbenefits.com so I can investigate further? Also, there is a newer version of the app available if you would like to try uninstalling and reinstalling the app. Sincerely, Kylene ## Most critical reviews (10 lowest-rated) ### 1/5 — App fails to work *2026-02-14* When using the message center and every time I attach a PDF file, it never attaches to my message. This app sucks and I can’t get the care that I need. **Developer response:** I'm sorry you are experiencing an issue. I would love to help get this resolved for you as you should be able to attach a PDF to your message through the app. Please reach out to me with the user ID and email address associated with your account to MobileHB@hlthben.com. Sincerely, Kylene N. ### 1/5 — Time consuming and aggravating *2026-01-15* No message to read after you sent me an email stating there is an update to a claim. Last time I called and there was nothing and no excuse for why that email went out.totally aggravating **Developer response:** I'm sorry to hear you are experiencing an issue and I would love to help resolve it. Please send me the user ID and email address associated with your account to MobileHB@hlthben.com so I can research this further. Sincerely, Kylene N. ### 1/5 — Find doctor *2026-01-07* Find doctor feature never works **Developer response:** Hi Joe, I'm sorry to hear you are having an issue. Could you send me details on the issue you are experiencing so we can get this resolved for you? Please send your user ID and email address associated with your account to MobileHB@hlthben.com. Sincerely, Kylene N. ### 1/5 — Trash pile *2025-08-25* Fix the app for the love of god. This shouldn’t be legal for an insurance company app to be this bad. Can never get logged in and when you do it crashes. **Developer response:** Good afternoon, we have released a new version of our app with enhanced features. Please download the newest version of the app and try again. If you continue to experience issues, please reach out to us at MobileHB@hlthben.com, thanks! ### 1/5 — Message center? Detailed statement? *2025-04-28* You get an email to click on a link to see messages. The link takes you to a prompt to download the app. Nowhere in the app can you get to the message center. Also there’s nowhere to view a detailed statement for your claims. Terrible app. ### 1/5 — Where is the message center?? *2025-04-14* This app is so badly setup. You can’t find anything, the detailed views make you go to the web browser anyway. But the biggest thing, I get an email that I have a message… WHERE IS THE MESSAGE CENTER?? There’s no navigation to it. If you pretend you’re sending a new “question” you can’t click the message center title. If you “click here” on the email notification, it takes you to a browser and prompts you to download the app. If you go through all that, it still doesn’t open on the app. Useless. ### 1/5 — Worst app *2025-03-22* It’s impossible to get urgent care details as a worried parent quickly through the app. The app keeps locking up and does not show which urgent care is nearest to me and in network ### 1/5 — Useless *2025-03-10* This app is completely useless. The contact number in the app doesn’t even work… you can try calling it, but nothing happens. The app I used for the last few years was way better than this, but now I’m stuck with this trash because my company decided to switch administrators, making the old app unusable. No idea who approved this, but it should’ve never seen the light of day. Even their website is garbage. This is pure laziness and incompetence. ### 1/5 — Forget trying to set it up on your phone *2025-02-03* App keeps defaulting back to home page every time you try to verify your email or SMS, will have to do it on a desktop computer. Geez! ### 1/5 — Slow *2025-01-02* Idk what it is with Walgreens, even their IC+ system is slow, all their systems are black and white, old, outdated, laggy, loads but doesn’t let me login. Just so many bugs, you can’t not notice them ## Most praised reviews (3 highest-rated) ### 5/5 — It’s been fixed! *2022-01-12* I’m pleasantly surprised this app is working now and I got a response from the app developer not too long after leaving a negative review. Provider search works and however it could be a little better optimized for mobile screen sizes but overall it does what it needs to do. Thank you for fixing this! **Developer response:** I am sorry you were experiencing an issue using the find a provider feature on the mobile app. I just wanted to reach out to you to let you know this issue has been resolved. If you are still experiencing an issue, please reach out to me at MobileHB@trustmarkbenefits.com. Sincerely, Kylene N. ### 3/5 — Where is coordination of benefits? *2025-03-30* I was asked by my provider to log into my account and fill out my coordination of benefits. I can’t find it anywhere in the app. ### 2/5 — Errors *2020-07-10* Attempting to use the cost estimator or attempting to find a provider only results in error messages on mobile. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*