# Blue Shield of California — user reviews > 169 indexed App Store user reviews of Blue Shield of California by Blue Shield of California, rated 4.80/5 from 21,063 ratings. - Source: https://appshunter.io/ios/app/blue-shield-of-california/id728293729/reviews - App overview in markdown: https://appshunter.io/ios/app/blue-shield-of-california/id728293729.md - Rating breakdown: 5★ 18,316 · 4★ 1,976 · 3★ 189 · 2★ 104 · 1★ 478 ## What do users think of Blue Shield of California? Overall sentiment: negative **Pros** - 🚀 Convenient access to medical information - ⚡ Quick and responsive - 👍 User-friendly interface - 📞 Helpful customer service **Cons** - 🐛 Frequent crashes and bugs - 🔑 Login and authentication issues - 📋 Incomplete or outdated information - 🔍 Difficulty finding in-network providers - 💳 Autopay and payment problems **Commonly reported bugs** - App crashes on login or during use - Saved login credentials not working - Inaccurate or missing provider information - Inability to complete account changes **Most requested features** - Add medical cards to digital wallets - Improve claims submission and tracking - Enhance provider search functionality - Streamline account management and updates ## Newest reviews (19 of 169) ### 3/5 — Issues *2026-06-16, version 12.5.0* Th app keeps shutting down. And I have a hard time finding some information, such as how much toward my deductible have I been given credit for. ### 1/5 — Unusable. Scam insurance company *2026-04-06, version 12.2.0* It’s impossible to login on this app or the website. I’m paying for health insurance and whenever I login it asks me if I’m still shopping for a plan. I go to a different page after logging in and then I’m not logged in anymore. I try again on the app and it says the app is unavailable for maintenance. I honestly believe this is all intentional so you can’t get anything out of the thousands of dollars we all spend on health insurance. ### 1/5 — Useless app *2026-03-26, version 12.1.2* Garbage app, doesn’t even show you how much of your deductible you’ve met. ### 1/5 — App doesn’t work *2026-03-24, version 12.1.2* Horrible app! Don’t recognize correct log in information. Customer support is located far abroad—in India or Bangladesh; the contact center operators cannot hear anything, and the connection keeps cutting out. ### 1/5 — Spinning circle *2026-02-23, version 12.1.0* This app is useless. All it does is show a spinning after I login. ### 1/5 — 2 Factor authentication not working *2026-02-16, version 12.1.0* I am prohibited from even logging in due to not receiving a text even after trying multiple times ### 1/5 — unusable if not registered already *2026-02-01, version 12.0.0* I opened the app for the first time and tried to register, but I cannot dismiss the keyboard and the submit is covered up behind it. There’s not the usual dismiss button at the bottom, nor an enter button. Such a little thing but I can’t do anything! Will try again once I register on a laptop. ### 1/5 — Horrible *2026-01-29, version 12.0.0* Doesn’t have all your card information. Used app twice and now it’s telling me to change my password. Nah i ll just delete it. ### 2/5 — 🐸🐸 two frogs *2026-01-22, version 12.0.0* Roughly as good as Blue Shield itself ### 1/5 — Does not recognize credentials *2026-01-20, version 12.0.0* I tried logging in, didn’t work. Had to reset my password. Tried again and still doesn’t recognize my credentials. I don’t believe this app has five out of five stars here. Must be fake reviews. ### 1/5 — Waste of time *2026-01-10, version 11.11.1* I can’t even get into the app today. Please fix ASAP! I uninstalled and reinstalled and it is still a big problem….. ### 1/5 — WORST EXPERIENCE EVER *2026-01-08, version 11.11.1* I am continuously unable to see my doctors messages and get my work note. I have a concussion and now I won’t get the day off approved. I called support, I did everything and still nothing! I’m so upset! ### 1/5 — Very slow and they track cookies *2025-11-23, version 11.10.0* The app crashes whenever I’ve tried to use it. Why do they need to use tracking cookies? That should not be allowed! ### 1/5 — Can’t log in *2025-11-21, version 11.10.0* Every time I attempt to log in it sends a verification code and then directly sends me back to the log in screen over 15 times at the moment ### 1/5 — Not working *2025-11-19, version 11.9.0* The recent changes to the app caused it to no longer work. Used to function, and now it’s always frozen after signing in. ### 1/5 — Stuck on loading screen *2025-11-19, version 11.9.0* I’ve been staring at the loading screen for like 5 minutes. I give up with this app. ### 1/5 — New pop up and app will not open *2025-11-15, version 11.9.0* Blue Shield has a new pop up that says they are sharing information with 3rd party companies. Ever since, the app scans my face and then does nothing. I cannot get on the app any longer. I cannot view any of my bills, claims, or change anything. Get the app fixed please. ### 1/5 — UPDATE RUINED APP! *2025-11-13, version 11.9.0* Locks up, won’t open!!! ### 1/5 — Lazy app *2025-11-12, version 11.9.0* It’s 2025. There’s no dark mode in the app. There’s no dark icon to support iOS dark mode that was released all the way back in iOS 18 over a year ago now. There’s also no ability to search for care in-app if you’re outside of California. It instead redirects you to a terrible mobile website version. Overall this app is poorly developed and lazy. The devs should be ashamed. And it certainly doesn’t deserve near 4.8 stars. ## Most critical reviews (10 lowest-rated) ### 1/5 — Thanks for nothing *2026-08-28, version 12.0.0* Well, I used this on my iPad Pro and now I can no longer because of your stupid updates. You think I’m going to go spend a fortune on a new iPad? Get real! You updated me out of service. Boo ### 1/5 — Claims contact doesn’t work *2026-08-25, version 12.7.1* When I submit a question about my claim, I get a system error. ### 1/5 — Doesn’t send the2fa code *2026-08-23, version 12.7.1* Useless . Can’t log in . Does not send 2fa code ### 1/5 — CANT GET ON UNLESS YOU UPDATE TO NEWEST SOFTWARE ON IPHONE *2026-08-11, version 12.3.0* Please for the love of god can you fix the app so us “peasants” with older iPhones who can’t update to the new iOS software get into the app. This is ridiculous! I can’t even get onto the app. I can’t update my phone. Let me back on. I’m paying $700 a month can’t even use the app. ### 1/5 — Two factor authentication only works if blue shield sends the second authentication *2026-08-10, version 12.6.2* Can’t log on because blue shield doesn’t send the 2 factor code, and blue shield customer service is closed, on weekends, ### 1/5 — APP Crashes *2026-07-29, version 12.6.1* APP crashes when trying to view ID card. ### 1/5 — Discrimination is their motto *2026-07-28, version 12.6.1* After logging in and finding a Doctors office, I called to make an appointment. At that moment it logged me out and would not let me log in. My login info was correct since it’s literally saved in my phone and I wrote it down. After multiple attempts it permanently locked me out indefinitely. I needed that information to give to the doctor’s office. You should all be ashamed of yourself. The makers of this app purposely locked me out when I found a doctor just to prevent me from getting help. I hope AI takes your job. ### 1/5 — teledoc waiting is buggy / bad *2026-07-03, version 12.5.1* If you have to wait for teledoc it is extremely unclear whether app can be closed, and after long enough of waiting it times out and requests log in again, not clear how notifications for teledoc work ### 1/5 — Buggy *2026-06-13, version 12.4.0* Hangs up on opening trivia feature. Also always in maintenance mode and unable to use right now ### 1/5 — Only problems *2026-05-15, version 12.3.0* I switched insurance because the doctor I wanted was covered on the website. Received my benefit card with my primary care physician on it. That primary care physician doesn’t accept my insurance. Called my previous doctor and they ran my subscriber ID that I am covered. I just need to switch primary care physicians. Just got off the phone with Blue Shield and they said that my previous doctor is not covered either. Now I have to go to urgent cares for referrals because I cannot go out of primary care physician on my card without paying full out-of-pocket. But the doctor on my card does not accept my insurance ## Most praised reviews (10 highest-rated) ### 5/5 — Practically unusable *2025-11-19, version 11.9.0* Can’t even log in. the whole app just freezes ### 5/5 — Using the app *2022-09-28, version 8.8.0* Went on and I use the app and it was very helpful. The phone number listed to call just completed everything I needed done and I appreciated it very much ### 5/5 — Tela Doc *2022-07-31, version 8.6.0* The tela doc service is great, spoke with the doctor fast and addressed the problem quickly. The doctor prescribed me the needed medicine and saved me from having to go to an urgent care office. ### 5/5 — Very good app *2022-05-06, version 8.3.0* I just love how easy it is to find answers to my questions so quickly and find doctors and other medical providers wishing a few clicks. ### 5/5 — Great app *2022-04-04* This app lets you do so much, from viewing all your coverage to finding a hospital, doctor, etc. It gives you up to date EOBs and how much of your deductible/out of pocket expenses you’ve paid and how much you have left until you’re fully covered. This is one of the best apps I have and I really like it! ### 5/5 — Changed my primary doctor *2021-11-19, version 7.10.0* Vanessa took care of everything that I wanted. She was so professional & in a very friendly manner. She had an excellent customer service. ### 5/5 — Convenient *2021-05-18, version 7.3.0* Having access to your ID card and medical history on the go is pretty convenient. ### 5/5 — Easy to use *2021-03-26, version 7.1.1* Easy to use and helpful. I realised I was being charged for office visits from my physical therapist even though my deductible was met. I was able to call it to their attention and now I don’t have to pay a copay for my visits ### 5/5 — Concierge *2021-01-10, version 6.10.2* I have commend the people who answer the phones. There really go out of their way to get one the information one needs. I often say to the representative that if they were a hotel, they would be five star. Their service is commendable and really is one of the best parts of Blue Shield. Thank You Art Morales ### 5/5 — Don’t delete existing password after update *2020-05-23* Needing to contact Teladoc, I was forced to update the app before usage. When update completed, the update no-longer took my existing password. When I attempted to login with some passwords I remembered and unsuccessful, my account was locked and your “forgot password” feature is not working. I was trying to do this on a Saturday of a long weekend. Now, your company customer service is closed til Tuesday and I’m stuck with a massive back pain thanks to that update! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*