# Blue Star Customer Care App — user reviews > 21 indexed App Store user reviews of Blue Star Customer Care App by Blue Star Limited, rated 1.40/5 from 59 ratings. - Source: https://appshunter.io/ios/app/blue-star-customer-care-app/id6738571471/reviews - App overview in markdown: https://appshunter.io/ios/app/blue-star-customer-care-app/id6738571471.md - Rating breakdown: 5★ 4 · 4★ 1 · 3★ 1 · 2★ 3 · 1★ 50 ## Newest reviews (8 of 21) ### 1/5 — Very disappointing *2025-08-16* Totally disappointed with this app. Features are not working. Whenever clicked on the product its keep on loading and nothing happens. Why the hell bluestar introduced this app ### 1/5 — Worst App time wasting *2025-07-29* One of the poor air conditioning company, Bluestar, The product start problem in its first year, the remote did not work. AC swing did not work. AC noising problem, very bad. ### 1/5 — worst service *2025-07-16* A few days ago, my Blue Star AC stopped working properly — it stopped giving cooling. So, I contacted Blue Star customer care and reported the issue. A technician came and told me that both PCBs were damaged and that it would cost ₹20,000 to fix it. He said he would consult with a Blue Star executive and get back to me. After that, I called customer care many times to follow up, but no technician came again. In the end, I contacted a local AC repair technician, and he fixed the AC for just ₹2,500. While the Blue Star technician had quoted ₹20,000, the local guy repaired it completely for a fraction of the cost. I had a bad experience with Blue Star’s customer support. ### 1/5 — Worst service *2025-06-28* One of the worst service and a grave mistake done by me to purchase this Bluestar product they have pathetic after sale service and not even have mercy on customers money service executives were charged extra money and not bother about complaints lodged by customer and a heavy out of pocket burden for customer I strongly recommend to not to buy AC from Bluestar and instead go for Lg or Samsung compare to this Bluestar people they have definitely very good after sales and service and mow importantly they won’t charge you extra or negotiations for service and parts replacement after warranty just like me as I was waited 3 long months and the under warranty part replaced is not working fine even after the service completed my suggestion to those people who don’t have good time to follow up for months together and not to bother about the quality of service please switch your self from blue star to LG or Samsung or any other product other than Bluestar for good after sales and service and have a chance to scape from the unending rat race of after sales service hope you find good review thank you ### 1/5 — Useless App *2025-05-08* No use of App for customers. Bluestar as a leading company should have good app for customers. Not getting product information, WhatsApp chat bot is also not helpful. ### 1/5 — Use less after sale service team and system .. avoid *2025-04-19* Use less after sale service team and system .. avoid ### 1/5 — Can’t add products *2025-04-18* Useless app I can’t see my products it says contact customer care via phone or whatsapp. Both options are useless, they say we can’t add products write an email and no one replies pn their emails. Whatever time you would use to book slots for appointment technician will not honour those slots. Looks like an app made by college student. ### 1/5 — Bluestar is Running a scam!! *2025-03-09* I had ordered 4 1.5TON ACs and tried using the app to book for installation. The installation team have their own unofficial rate card were prices are 3 times the rate card on this app. This is is just plain cheating and ripping honest customers When I tried contacting customer care through the app, it doesn’t work! Overall this app achieves nothing for me except consuming a few MBs on my phone and wasting a whole days time. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst App *2026-08-22* Whole team should be fire including manager and QA. They don’t know about the production issue, This app have lots of issue. MANAGER OF THIS TEAM SHOULD BE FIRE !! I have 2 bluestar ac, when i install this app it showing 1 and now no devices found. QA should also be fire, he/she didn’t know even about manual testing or sanity testing ### 1/5 — I can’t cancel my appointment *2026-05-25* Nobody picking the phone and the person who speak didn’t mention the timing I preferred she just put other date and time which I don’t need and I can’t cancel the appointment now ### 1/5 — Worst app *2026-05-23* Worst app, after reinstalling, lost all previous data and most of the tome something went wrong ### 1/5 — Poor User Experience and Technical Glitches *2026-05-02* The app is stuck on the login screen. Even with a valid mobile number, the 'Continue' button leads to a generic error message. I needed to book a service for my new AC, but I'm unable to even get past the first step. This app needs a serious update to be functional for customers. ### 1/5 — Cant login *2026-05-02* After updating app to the latest version 1.0.16 it stopped working. Now i cant book my ac service slot. ### 1/5 — AC Great, Service Non Existent *2026-05-02* Very simple query to the people who have developed this application- why doesn’t it work ? Past 5 days it is showing some issue and does not move forward . Development efforts for self service gone to waste . ### 1/5 — Worst app, worst service *2026-04-28* App won’t even register. The service is even worse. No responsibility with anyone. Not the company, not the contractor. ### 1/5 — Pathetic service , after purchase *2026-04-28* Pathetic service , after purchase I called for service as swing not working , They said they will send some technician, but no one come , in app they mention free installation , but they charged 600 of installation. ### 1/5 — Login *2026-04-25* Not able to go further after entering mobile number with error”something went wrong “ ### 1/5 — Not even opening *2026-04-20* Full of bug home page is not even opening it shows information not available at the moment please try again. ## Most praised reviews (3 highest-rated) ### 4/5 — App login issue *2026-04-25* App login is not working and showing something went wrong ### 2/5 — Bad *2026-05-02* Disgusting application I have been trying to book AC services for around 10 days but application is not working it always shows something went wrong, Blue star team could you please fix this bug ### 2/5 — Not working outside India *2025-05-17* App not working outside India. Needs VPN to work the app. It’s very unfair because all banking apps are available outside India. It’s not any security issue. Fix it soon. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*