# Blue Sushi Sake Grill — user reviews > 26 indexed App Store user reviews of Blue Sushi Sake Grill by Flagship LLC, rated 4.80/5 from 846 ratings. - Source: https://appshunter.io/ios/app/blue-sushi-sake-grill/id1313465496/reviews - App overview in markdown: https://appshunter.io/ios/app/blue-sushi-sake-grill/id1313465496.md - Rating breakdown: 5★ 772 · 4★ 36 · 3★ 8 · 2★ 6 · 1★ 24 ## What do users think of Blue Sushi Sake Grill? Overall sentiment: negative **Pros** - 🚀 Easy ordering - 👍 Friendly staff - 🍣 Great food/sushi - 💡 Rewards program **Cons** - 🐛 Glitchy/buggy app - 🚫 Unable to use rewards/gift cards - 🤔 Limited functionality - 🔄 Inconsistent ordering experience **Commonly reported bugs** - App crashes frequently - Incorrect menu/pricing information - Issues with online ordering availability **Most requested features** - Add notes section - Integrate with mobile payments - Improve order correction process - Streamline rewards program ## Newest reviews (6 of 26) ### 2/5 — Not helpful *2025-07-20* The app will allow you to select all of your items then tell you the location is too busy for mobile orders. ### 2/5 — Just use the website *2025-05-17, version 24.12.2024090901* It looks sleek, but that doesn’t make it function. You can’t order drive up using the app for some reason and it will let you order happy hour items when it’s not happy hour which means your order most likely wouldn’t be honored. I didn’t fully try. I got up to the payment to see if it would let me and it did. I’m not trying to screw the restaurant, just trying to test the app. Save your data space and just use the website. ### 2/5 — Step Backwards *2025-03-23, version 24.12.2024090901* If this were 2008, I’d say it’s a solid first attempt at an app—but in 2025, this app feels like a step backward. You have to start the entire ordering process over if want more than one roll so get ready to tap and scroll repeatedly—it’s far from user-friendly. Even more frustrating, the app doesn’t allow you to use Flagship’s own gift cards, which are heavily promoted elsewhere. You’ll have to go in-store if you want to use them. Happy hour pricing? Good luck finding it in the app. You’re honestly better off just calling the store and ordering over the phone. To top it off, several of the product images are broken, making the whole thing feel unfinished. It’s a shame they moved away from their previous system; at least that worked. This app could be so much better with a little care, but right now, it misses the mark in all the wrong ways. Only reason it isn’t a 1 star is that after all the work I was still able to get sushi ordered; hopefully it actually gets made🤞🤞 based on the experience here I’m not confident. ### 2/5 — GREAT FOOD! App neds some work *2021-09-27, version 1.1.0* Can’t use gift cards, email promos codes don’t transfer to app. Some menu items missing, like Veggie Tempura… which is delish!! Can’t add notes to items ordered and can’t always customize like you can in restaurant or by phone order. GREAT FOOD, though! ### 1/5 — Love the restaurant, hate the app *2019-04-26, version 1.0.2* I LOVE the food at BSSG! They are the only current restaurant in KC that has FLAVORFUL vegan sushi. But having to give my DOB and credit card information to be part of your loyalty program?? NOPE. Restaurants have no business with that information. Businesses are going too far on data collecting. ### 2/5 — It’s a step forward *2019-04-26, version 1.0.2* It is not that great your menu just forwards you to the website...What is the point of the app then. Rewards, I should get 10% off my next meal just for downloading this app. Your PR team needs some work!!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — The app is trash *2026-01-13, version 25.12.2025090401* There’s no easy way to correct an order mistake. After receiving two wrong items, there was no way to obtain a refund or to fix it. Tried in app, emailing, going to the actual website. Next I have to go in person. Jeez. ### 1/5 — No rewards *2025-08-11, version 24.12.2024090901* I downloaded the app and it says there are rewards, but our server said they’re not good for anything. Delete. Too bad, I like the food. ### 1/5 — Terrible App, great food *2025-07-27, version 24.12.2024090901* The app is glitchy, I’ve had to reset my password multiple times, it never saves my card, why doesn’t it have Apply Pay, after selecting items it goes back to the very homepage you start at but the food is good! ### 1/5 — Useless can’t use in restaurant *2025-05-25, version 24.12.2024090901* You can’t use this when dining in. What’s the purpose of this app!??! ### 1/5 — This is a review for the app, not the food *2023-10-14, version 1.1.0* Food is fantastic. Only place I get sushi. However, the app is useless. Every time I go to check out, there’s always a problem. “Blue sushi is currently not taking online orders” or “This location does not support level up rewards” It use to work, but I haven’t been able to get an order through the last several times, so I will be deleting it. ### 1/5 — App Crashes/Unable to Checkout *2023-01-09, version 1.1.0* I keep earning rewards but am unable to spend them because the app keeps crashing. I have to delete and redownload for it to work at all, and it’s completely unavailable during normal meal times. ### 1/5 — App *2022-06-26, version 1.1.0* Keeps crashing ### 1/5 — Can’t use rewards *2022-01-24, version 1.1.0* The app won’t actually let you use the rewards you earn. I have a $5 off reward but if I have it toggled on, it says any items I add to my order are not available. I toggle the reward off and suddenly all items are available again. ### 1/5 — Useless *2021-03-25, version 1.1.0* I don’t understand purpose of this app? You only get points if you put money on app. Why don’t you have QR codes to scan like every other reward app?! ### 1/5 — Trash App *2019-11-29, version 1.0.3* Poor functioning app. Not reflecting location open when it is. Not applying discount codes. Can’t complete transaction. ## Most praised reviews (10 highest-rated) ### 5/5 — Yummy *2026-04-13, version 25.12.2025090401* So yummy and affordable for sushi. Pick up was right on time; ready early. Thank you Blue! ### 5/5 — Best sushi in town *2025-08-04, version 24.12.2024090901* This place is hands-down the best sushi in the entire town. We are sushi lovers and when we move to a new area, we drive around and try all the sushi restaurants until we find the best one and this is it! As a matter of fact, it’s our favorite of all the sushi restaurants we’ve eaten at across the US. ### 5/5 — Great App *2024-09-28, version 24.12.2024090901* The Blue Sushi Sake Grill app promises an easy and efficient way to order sushi on the go and we love it. The app likely offers a seamless experience, from browsing the menu to placing orders, and perhaps includes features like customizing orders, tracking deliveries, and earning rewards!!! ### 5/5 — Best Sushi and Friendly Staff *2024-04-08, version 23.26.2024010501* Blue Sushi is one of my favorite sushi places and the staff are always super nice and welcoming! ### 5/5 — THe best sushi!!! *2022-07-15, version 1.1.0* Service has always been great and they have the best vegan sushi rolls!! I love that they have made the effort and some amazing rolls ### 5/5 — Great Sushi *2020-09-14, version 1.0.3* Great sushi and friendly staff... great app makes it so easy to order take out ### 5/5 — BEST SUSHI IN TOWN *2020-06-25, version 1.0.3* Not only do they have the best sushi but the prices (especially at happy hour) are nothing comparable. Always fresh, and I haven’t found a roll I don’t like. If you are a sushi fan this place is a MUST. I frequent it often!!! ### 5/5 — Love the app almost as much as the sushi ♥️ *2020-06-06, version 1.0.3* The app might make it too easy to order my favorite sushi and that’s ok. I love the rewards and being able to set my order pick up time + 👍🏼🍣🍱 ### 3/5 — Needs more functionality *2025-07-03, version 24.12.2024090901* I wish a notes section could be added. I also wish gift cards coukd be added as a form of payment. ### 3/5 — Brutal client experience *2019-07-21, version 1.0.2* How do you get food delivered --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*