# Blue Tokai Coffee Roasters — user reviews > 40 indexed App Store user reviews of Blue Tokai Coffee Roasters by Muhavra Enterprises Private Limited, rated 4.47/5 from 465 ratings. - Source: https://appshunter.io/ios/app/blue-tokai-coffee-roasters/id6444119253/reviews - App overview in markdown: https://appshunter.io/ios/app/blue-tokai-coffee-roasters/id6444119253.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 0 ## Newest reviews (13 of 40) ### 4/5 — Tracking orders option *2026-07-01* Would be great if there was an option to track the orders. **Developer response:** Thank you for the suggestion. We currently share the tracking link via email once your order is shipped. We’ll also share your feedback with our tech team about adding an order tracking option directly within the app. If you have any suggestions or more feedback to share, we'd love to hear it; please fill out this form: https://rlink.in/f1qz ### 4/5 — Best tasting coffee in Bangalore *2026-01-12* All is good at BT but please designate a proper smoking area for your partons. When ever i come from Dubai BT is my place for coffee but this time around your staff have been really rude and asked me to not smoke as this is a non smokers cafe you lost me for a week. Please dont treat us as untouchable there are more dangerous this in Bangalore like pot hole dust and what not sonplease **Developer response:** Thank you for sharing your feedback. We’re sorry to hear about your experience and how it made you feel. It would help us if you could share the café location and more details through this link so we can look into it and address the concern: please fill out this form: https://rlink.in/idxp ### 4/5 — Subscription on the app *2026-01-01* Team. You have everything right except a long pending issue of having to necessarily go to the website to place subscription orders. It doesn’t seem to get added in any app update. Please do it to make life simpler **Developer response:** Thank you for sharing your feedback. We’ll pass this suggestion on to our tech team for review. If you have any more queries or suggestions, please fill out this form: https://rlink.in/9suf ### 5/5 — Love the updated app *2025-11-28* I have been a long time customer of Blue Tokai, and have been using this app a lot recently. I specially really like the new “Your Favourites” section in the new menu layout, makes it a breeze to order get daily dose of Spanish latte. **Developer response:** Thank you for the excellent rating, and we're glad you had a good experience with us! If you have any suggestions or more feedback to share, we'd love to hear it; please fill out this form: https://rlink.in/veta ### 5/5 — Smooth and User-Friendly *2025-11-25* Great app! Very easy to use, smooth navigation, and quick ordering. Love how convenient it is to get my favourite Blue Tokai coffee delivered fresh. **Developer response:** Thank you for the excellent rating, and we're glad you had a good experience with us! If you have any suggestions or more feedback to share, we'd love to hear it; please fill out this form: https://rlink.in/hip4 ### 3/5 — App lags *2025-08-13* Good app but doesn’t perform as well as it looks. Took me 5 attempts to checkout with my coffee order because it wouldn’t add to the cart. The interface is good but the user experience needs to improve **Developer response:** Hey! Thanks a lot for sharing this detailed feedback; it really helps us improve. Sorry you had such a tough time at checkout; that shouldn’t be happening. If you still face lag or issues adding to cart, please drop us an email at getcoffee@bluetokaicoffee.com with your device details and a screenshot. We’ll get our tech team to check it out. Glad you like the interface, and we’ll keep working to make the experience smoother too. ### 3/5 — Fine app but some design issues *2025-07-30* It is a smooth app with good interface but has got some major flaws such as one does not get an option to purchase a bigger pack than 250gm. It is available on website and stores. I hope it is just a design flaw and not a choice. **Developer response:** Hi! Thanks for sharing this feedback, and glad to know you find the app smooth to use. At our cafés, we only offer 250 g packs, which is why you see just that option when ordering through the café section of the app. Larger pack sizes are available in the Shop section of the app (just like on our website), since those orders are shipped directly from our roastery. Hope that helps clear things up. Happy brewing and have a great day! ### 5/5 — Amazing App & Offers *2024-12-20* User friendly app along with the best offers and cashback points.. **Developer response:** Thank you for the excellent rating and the review! ### 5/5 — Convenient way to enjoy my favourite coffee ☕️ *2024-12-18* This app is a game-changer! I love how easy it is to place orders for pickup in advance—saves so much time. The ability to explore cafes nearby is a nice touch, and ordering from their online shop is seamless. The loyalty system is a huge plus, making every purchase rewarding. Overall, it’s such a convenient way to enjoy my favorite coffee from Blue Tokai. Highly recommend! **Developer response:** Hi, thank you for the excellent rating and the review. We're glad you like the app. Have a great day! ### 3/5 — Unable to buy a coffee *2024-12-17* The add to cart button returns an SQL error on a certain unmatched JOIN condition. Seems like an upstream column name has changed. Please look into it! Thanks! **Developer response:** Hi, thank you for the review, and we’re sorry for the trouble. This seems to be a temporary glitch that should now be resolved. Could you please update the app and try again? If the issue persists, we’d appreciate it if you could share a screenshot of the error message along with your device and OS details at getcoffee@bluetokaicoffee.com. Our tech team will prioritize resolving this for you. Thanks again for understanding and for helping us improve! ### 2/5 — Bad app ordering experience *2024-08-19* App keeps on asking for information. Soul purpose of ordering from app is that it should be easier. I finally ordered from counter. Coffee is good. ### 4/5 — Great app experience! *2024-04-04* I really like the app. Helps me keep up with my favourite coffee brand. I love the offers too. ### 2/5 — Regular delayed deliveries *2024-03-15* The coffee is good, but lately their deliveries have always been delayed. I’ve had my last 3 orders delayed. Not a good experience from such a big brand. Stick to the commitment that you give to your customers ## Most critical reviews (10 lowest-rated) ### 1/5 — Rewards are now useless *2026-08-19* There was a time when giving out my phone number, ordering through the app and an excitement to comeback again to use the gained credits was a thing. Where each badge felt like an achievement to conquer. Now, it’s just lifeless, in profits of BT more than the customer and I feel customer now only looses the money and gets nothing. **Developer response:** Thank you for sharing your feedback. We understand that you miss the earlier rewards experience. Our new loyalty program, Blue Tokai Circle, is designed to give more back to our regular customers, with a 100 Circle Coins joining bonus, 10% back in Circle Coins on eligible purchases, and more ways to earn through missions and daily games. However, if there’s anything specific you’d like to share, please fill out this form: https://rlink.in/aze5 ### 1/5 — Good coffee bad service *2026-08-05* The challenge with these guys is they have absolutely horrible dispatch standards for people who subscribe from them. If a company lacks to identify and prioritize its loyal customers it really has not far to go. They also have a horrible and inconsistent support which is not available a lot of times on phone. I am looking for an alternative **Developer response:** Hi! We're sorry to hear that your experience hasn't met your expectations. We do have dedicated processes in place to manage subscription orders and support our customers, so we'd like to understand what happened in your case. We'll review your feedback regarding the dispatch experience and support with the concerned team to identify any gaps. Please share your contact details via this form: https://rlink.in/7fr8 so we can investigate this further and get back to you. ### 1/5 — App does not work *2025-01-30* Extremely lagging and slow app. Frequently keeps popping a message saying something went wrong. Unable to reach the kart after adding the order. **Developer response:** Hi Tarumoy, we’re sorry for the trouble you faced earlier. We’ve made updates to improve app performance, so please try updating or reinstalling the app and see if that resolves the issue. If you still experience any problems, feel free to reach out to us at getcoffee@bluetokaicoffee.com—we’d be happy to help. Thanks for your patience and support! ### 1/5 — Buggy broken app *2024-10-11* There is a reason this app has low rating. It doesn’t work. I signed up via referral, it didn’t capture. I visited a blue tokai outlet, failed to order from app. Billing person couldn’t link to my app. So no coins even after ordering. Double loss. Never had such issues with Third Wave Coffee app which has 4.7 rating. **Developer response:** We’re sorry to hear about your experience and we’d like to look into this further and help resolve the issue. Could you please share more details with us at getcoffee@bluetokaicoffee.com, including your account info, order number, the café location, and any other specifics? We’ll try and address this as quickly as possible. Thanks for sharing your feedback, and bringing this to our attention. ### 1/5 — Application not working properly *2024-08-24* I love cafe but they need to update there application.. its not working properly, while ordering location always changing. Very disappointed & frustrating application. ### 1/5 — Forced privacy overrules *2024-08-20* Deleted the app after it stopped working unless I allowed it automatic location access. ### 1/5 — Useless *2024-07-16* Useless, irritating and disgusting is the App totally in contrast to their coffee which is good. One can’t not buy coffee from the App. The drop down menus do not work. And I’m in stable iOS and not on beta. Why have an App if we can not maintain? **Developer response:** Thank you for taking the time to share your feedback. We sincerely regret the issues you encountered with our app, especially regarding the drop-down menus. We understand how frustrating it can be, particularly when you enjoy our coffee. We want to assure you that this issue has been addressed and resolved. Our team is continuously working to enhance the app’s performance to provide a better experience for our users. We appreciate your patience and hope you’ll give the app another try. If you have any further concerns or suggestions, please feel free to reach out. ### 1/5 — Extremely buggy app *2024-02-21* Full of bugs and weird UX (user experience) choices. Majorly disconnected with the website. No improvement in months and no action on detailed feedback. Boilerplate responses with zero action. ### 1/5 — Slower than drip coffee *2023-11-27* Each page takes a minute or so to load. Eventually non usable. And it’s an app issue since the website is so fast. ### 1/5 — Extremely buggy app. *2023-05-08* I purchased a voucher and the loaded the wallet with 1000 rupees and I tried a lot to pay in the Blue Tokai , Koregaon Park , Pune store but was unable to do so. The App scanner did not work. The staff tried quite hard to assist me but it was in vain. Please fix this issue ASAP. ## Most praised reviews (10 highest-rated) ### 5/5 — Allow Cash deposit into the wallet. *2026-02-03* Am good with almost all things at your end. Need a way at your end to let us customers load physical cash into the wallet (not just online payment transfers). I find myself buying your gift cards via cash to load my wallet, which is such a waste of material (given I pick 15 cards at a time, every time!) **Developer response:** Thank you for sharing your feedback. We’re glad you’ve had a good overall experience with us. We understand your concern about loading cash into the wallet and the hassle of buying multiple gift cards. We’ll share this suggestion with our team. If you have any suggestions or more feedback to share, we'd love to hear it; please fill out this form: https://rlink.in/u7wv ### 5/5 — Great coffee and snacks *2026-01-31* Clean and clear app for ordering your favourite coffee and snacks from blue tokai. The reward point system is also an added bonus **Developer response:** Thank you for the excellent rating, and we're glad you had a good experience with us! If you have any suggestions or more feedback to share, we'd love to hear it; please fill out this form: https://rlink.in/7wt1 ### 5/5 — Great place to sit, explore and coffee *2026-01-30* Staff is too friendly, i always feel better here **Developer response:** Thank you for the excellent rating, and we're glad you had a good experience with us! If you have any suggestions or more feedback to share, we'd love to hear it; please fill out this form: https://rlink.in/epjf ### 5/5 — A decade of joy *2026-01-24* I have been using Blue Tokai coffee since 2016. The company and brand have grown significantly over this period but the two things that have remained the same is their passion to make really good coffee and extreme customer centricity. Their website mentions I have completed my 100th order and here’s to the next hundred. Thank you Namrata and Matt **Developer response:** Thank you for the excellent rating, and we're glad you had a good experience with us! If you have any suggestions or more feedback to share, we'd love to hear it; please fill out this form: https://rlink.in/m6ts ### 5/5 — Great quality *2026-01-12* Blue Tokai has the most consistent roasting I’ve seen in any brand . The standardization is not easy and they seem to have put a lot of effort into that . Keep it up ! **Developer response:** Thank you for the excellent rating, and we're glad you had a good experience with us! If you have any suggestions or more feedback to share, we'd love to hear it; please fill out this form: https://rlink.in/p4p7 ### 5/5 — Great Service *2026-01-11* Food and services are really good. Coffee is great. But the frequent increase in price is not appreciated. Especially for us loyal customers who find refuse in the outlets. **Developer response:** Thank you for your feedback and for being a loyal customer. We’re glad you enjoy the food, service and coffee. We understand your concern about pricing. Increases are due to higher coffee and operating costs, and we try to keep them minimal while maintaining quality. If you have any suggestions or more feedback to share, we'd love to hear it; please fill out this form: https://rlink.in/9q4w ### 5/5 — The best coffee place in India *2026-01-09* Blue tokai has been a favourite for a long time, and off late I crave a perfect cup brewed by their baristas at Select City Walk cafe in Delhi (shout out to Ruksar, Salman, and team). Consistent quality, good ambience and friendly baristas. My day starts with Blue Tokai and it’s perfect everyday! **Developer response:** Thank you for the excellent rating, and we're glad you had a good experience with us! If you have any suggestions or more feedback to share, we'd love to hear it; please fill out this form: https://rlink.in/2jtp ### 5/5 — best staff serving the best coffee *2026-01-07* Ayesha is a barista of a very high standard and understanding. Ritu’s customer care and service is unmatched. Together they make the cafe feel like home. When i come i don’t feel like going. **Developer response:** Thank you for the excellent rating, and we're glad you had a good experience with us! If you have any suggestions or more feedback to share, we'd love to hear it; please fill out this form: https://rlink.in/im85 ### 5/5 — Blue Tokai review *2026-01-05* One of best Spanish lattes I’ve had in a long time. Literally i have it every alternate day. And quite a variety of coffees they serve **Developer response:** Thank you for the excellent rating, and we're glad you had a good experience with us! If you have any suggestions or more feedback to share, we'd love to hear it; please fill out this form: https://rlink.in/wxpi ### 5/5 — good app, even better coffee *2025-12-08* Couldn’t find an Indian coffee brand that I really liked, but now I have. Favorite? Kalladevarapura sun dried. Crazy **Developer response:** Thank you for the excellent rating, and we're glad you had a good experience with us! If you have any suggestions or more feedback to share, we'd love to hear it; please fill out this form: https://rlink.in/sh74 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*