# Bluebikes — user reviews > 174 indexed App Store user reviews of Bluebikes by Lyft Bikes and Scooters, LLC, rated 4.00/5 from 1,294 ratings. - Source: https://appshunter.io/ios/app/bluebikes/id1250203009/reviews - App overview in markdown: https://appshunter.io/ios/app/bluebikes/id1250203009.md - Rating breakdown: 5★ 890 · 4★ 89 · 3★ 33 · 2★ 45 · 1★ 237 ## What do users think of Bluebikes? Overall sentiment: negative **Pros** - 🚀 Convenient bike sharing service - 🚲 Bikes in good condition - 💡 Helpful app features (route planning, bike/dock availability) **Cons** - 🐛 Unreliable docking stations and bikes - 🤯 Confusing and misleading pricing - 🔍 Lack of transparency in app and customer service - 🤖 Poor customer service and responsiveness - 🤔 Buggy and glitchy app **Commonly reported bugs** - Inability to log in or create account - Incorrect bike and dock availability information - Unreliable bike locking and unlocking - Unexpected charges and billing issues - App crashes and freezes **Most requested features** - Improved bike and dock availability tracking - Better route planning and navigation - Integration with Apple Health/Fitness apps - Ability to report issues with bikes and docks - More user-friendly app interface ## Newest reviews (16 of 174) ### 1/5 — A NIGHTMARE *2026-04-24, version 2026.14.3* A NIGHTMARE ### 1/5 — Stole my money *2026-04-23, version 2026.14.3* I spent the $3 needed to use the bike, it said something went wrong but still took my money. It’s only when I spent another $3, totaling to $6 did it work. Doubling the amount needed to ride. This happened more than once. My friends only had to spend $3 ### 1/5 — !Danger!Danger!Danger! *2025-12-14, version 2025.47.3* Some of the bicycles might not be properly maintained or they might be very old and broken. I had a very bad and dangerous experience. While using one of these bikes in Brighton Massachusetts area the end of the May or early June. Traumatized and frustrated and was hurt that much that don’t even wanna look up for exact time. Also they promised something else for electric bikes but started to charge completely different price after a couple uses on their premium plan or whatever. Please be careful and cautious. Take care and always stay safe ### 1/5 — Ripoff! They just charged me again months later! *2025-10-30, version 2025.41.3* They just charged me again months after my bike rental. Tere is no customer service . Total scam ### 1/5 — Update broke *2025-10-27, version 2025.41.3* I cannot login to my account after the update. I can login on the webpage though ### 2/5 — It’s mostly good *2025-10-23, version 2025.40.3* Please please add something to the app to let us know when the people won’t be at Longwood to remove the bikes from the racks as we drop off, it’s such a waste of time to bike in when they aren’t there and then start the quest to find an open rack for the 100+ of us who usually drop off at Longwood Update, dropping my review score, they added a little emblem to show that someone was at Longwood but then you get a bike and show up and nobody is there anyways half the time so it’s a lie anyways, what a waste the membership is half of the year in the winter! ### 1/5 — Misleading instructions *2025-10-17, version 2025.39.3* Unclear misleading instructions ### 1/5 — Bad *2025-10-09, version 2025.38.3* No bike when you need one, no dock when you need one. Too often it's a HORRIBLE EXPERIENCE and it doesn't look like they have any intention of fixing that. ### 1/5 — Poor user interface *2025-10-03, version 2025.37.3* Need to improve interface for when users first interact. Extremely confusing. Poor customer service ### 1/5 — Can’t register with an international phone no so no use *2025-09-29, version 2025.36.3* Poor ### 1/5 — Did NOT honor day pass… *2025-09-16, version 2025.35.3* Paid $10.62 for the day pass and all strings and fine print attached and when I went to use it, it keeps saying payment failed even though they emailed me a recipt for the pass and charged my card (That part, of course, they had no issue doing. convinient.) ### 1/5 — Docks *2025-09-04, version 2025.33.3* Spent more time riding around looking for a open docking station than the time saved by biking - ignoring pricing and the absolute disaster they call a “bike” ### 3/5 — Known app malfunctions *2025-08-13, version 2025.30.3* I have talked to a few people at BlueBikes, who have told me that BlueBikes knows that the app is not working properly, but that they don’t care enough to fix it. For weeks, the app has shown e-bikes present and available for riding, but there is no way to reserve them. This doesn’t seem to be a problem at all of the locations, just the one that is right outside of my work I.e. the one I would use if I could. But by the time I get out of work, all the e-bikes are gone. It seems like a glitch that could be fixed if they cared to, but I have gotten nowhere contacting their customer service which I’m pretty sure is ai generated. If the membership worked the way it is supposed to, I would say it’s worth the annual fee, but since it doesn’t, I feel more like I got ripped off. ### 2/5 — Ebike problems *2025-08-11, version 2025.29.3* Nice to have ebike available but it seems like there is no suspension and any small bump in the road feels like the discs in my back are about to herniate. So rider beware! Also great you can reserve ebike but sometimes when I arrive there are only 1-2 miles left, not enough to get to my destination so I end up paying blue bike for nothing. They should advertise mileage left for those reserving OR ensure there are > 5(?) miles left on a bike. Confused why they do not monitor this… ### 1/5 — Terrible app, terrible experience *2025-08-09, version 2025.29.3* This app was so hard to navigate and impossible to get it to credit our supposed 2 hour coupon from the hotel. Terrible design and experience ### 1/5 — Unreliable *2025-08-06, version 2025.29.3* No bike when you need one, no dock when you need one ## Most critical reviews (10 lowest-rated) ### 1/5 — WTH?? *2026-07-31, version 2026.28.3* There was no option to pay for a day pass. Our three dollar ride became a $16 ride after 60 minutes of riding. ### 1/5 — Never worked *2026-07-27, version 2026.28.3* I tried multiple times to get a bike and it never worked for me. Deleted and downloaded the app multiple times, but it still didnt work ### 1/5 — bad customer service and actual service *2026-07-12, version 2026.25.3* The bike wouldn’t dock, customer service was a whole ordeal and tried to make me pay $1200 for “stealing” it when i was just trying to return it. ### 1/5 — Bad Docks *2026-07-12, version 2026.25.3* The docking stations are terrible and so is the customer service line. ### 1/5 — Not what is hyped up to be!!! *2026-06-28, version 2026.23.3* I’ve seen others have issues with payments or returning a bike and still being charged. I have money in the bank and the app keeps telling me “find another form of payment”. I uploaded three different credit cards that has funds on them. I keep getting the same message. Smfh!!!!! If someone was trying to kidnap me and my only way out was a blue bike, it would be a WRAP for me, instant prey. This is not my first time having difficulties with payments. I even had it on payday so I know the problems not me. Great idea but terrible service. PLEASE GET IT TOGETHER OR GIVE US BACK OUR PARKING SPOTS!!!!!!!! ### 1/5 — Unreliable. Horrible experience *2026-06-16, version 2026.22.3* No bikes when you need one, no docks when you need one. So you walk a lot to find a bike and you walk a lot after docking it far from your destination. More often than not, walking directly to your destination is the faster option. No improvement in years. ### 1/5 — Stop losing my account info *2026-06-10, version 2026.21.3* So annoying to always have to re-login and it never remembers my email. Useless POS ### 1/5 — App doesn’t work *2026-05-16, version 2026.17.3* App has not been working for a couple of days now. Can’t check out bikes, can’t reserve e-bikes, customer service has been completely unhelpful. ### 1/5 — UI Issues *2026-05-16, version 2026.17.3* App malfunctions. Does not work well at all. Poor response time ### 1/5 — UI SUCKS *2026-05-04, version 2026.15.3* you can never route routing is so hard ## Most praised reviews (10 highest-rated) ### 5/5 — Fun *2026-08-24, version 2026.31.3* Bikes are fun ### 5/5 — Práctico *2026-08-21, version 2026.31.3* Práctico servicio cumple con lo prometido ### 5/5 — good app *2026-04-08, version 2026.12.3* good app ### 5/5 — The Best Bike Rideshare *2025-08-27, version 2025.32.3* Absolutely fantastic ride share! The bikes I had were all in working order and had no issue! I also really enjoyed that the bikes had built in lights for riding at night! Overall fantastic experience! ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Please add Apple Health integration *2024-09-27, version 15.77.3* It would be awesome to see some metrics from the Bluebikes app synced with the Apple Health app under cycling distance. ### 5/5 — Good customer service *2024-03-20, version 15.50.3* Quick to respond to my message in the app. Solved my problem in a few minutes. ### 5/5 — First Trip to Boston *2023-09-16, version 12.31.3* We had a family trip to Boston this summer. One of the best things about our trip was Blue Bikes. We were able to get around very easily and really enjoyed how easy it was to grab a Blue Bike and go. Very easy to use app, easy to rent and to return. ### 5/5 — I made a mistake *2023-08-19* I was on vacation & wanted to rent a bike. I downloaded this app by accident not realizing that this wasn’t the app I needed, this was for a city I was not in. I made a purchase & then realized it was the wrong app for where I was. I contacted customer service & received a very nice response & my refund was back in my account within 24 hours of contacting them. It was such a positive experience that when I visit the city this app is for I fully intend to rent a bike with this app. Thank you for a pleasant outcome to something I feared would be a hassle. ### 5/5 — amazing bikes for an amazing city *2023-07-28, version 12.31.3* amazing bikes for an amazing city ### 5/5 — Love it! Made my boston journey multiple times as enjoyable. *2023-07-10* Bluebikes has helped me explore boston and surrounding areas like no other. The flexibility to move around any part of the city with the confidence that if I get tired, I can park it at a nearby station and use another form of commute is priceless. I realised that biking is not as tiring and I was able to bike for more than an hour on many occasions without tiring myself. The quality of bikes, the nice and smooth gears and ergonomics helped in a lot of ways. I’m so grateful this service exists! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*