# BlueCare Connect RI — user reviews > 24 indexed App Store user reviews of BlueCare Connect RI by Health Plan Technologies, Inc., rated 4.50/5 from 1,377 ratings. - Source: https://appshunter.io/ios/app/bluecare-connect-ri/id6503080860/reviews - App overview in markdown: https://appshunter.io/ios/app/bluecare-connect-ri/id6503080860.md - Rating breakdown: 5★ 1,095 · 4★ 86 · 3★ 48 · 2★ 24 · 1★ 124 ## What do users think of BlueCare Connect RI? Overall sentiment: negative **Pros** - 💬 Excellent chat feature **Cons** - 🚫 Inability to perform basic tasks - 🐛 Constant crashes - 🤖 Poor user experience design - ⚠️ Lacking essential functionality - ⏱️ Slow performance **Commonly reported bugs** - Apple Watch activity tracker not linking - Inability to load insurance cards and claims **Most requested features** - Add ability to pay bills - Integrate with digital wallets - Expand 'Find Care' options - Improve stability and reliability ## Newest reviews (9 of 24) ### 1/5 — Don’t waste your time *2025-03-12* This might be the worst app I’ve ever used. Kudos to BlueCross for totally eliminating all ability to do anything helpful. Pay your bill? Nope. See your benefits? Nope. Get helpful coverage information? Nope. Just an app with pretty colors and a “healthy” look is really just a mask for bad health care. **Developer response:** Hi, we apologize for any issue you might be having! Please reach out to our customer support at support@bluecareconnectri.com for assistance. ### 1/5 — I’ve seen better website designed by Indian scammers *2025-02-25* Unusable-crashes constantly, most buttons don’t work, opens windows too tiny to work in. Absolute garbage, probably designed by some “genius” from RISD **Developer response:** Hi, we are sorry to hear that :( Please let us know what exactly did you not like about our app at support@bluecareconnectri.com, so we could improve it based on your feedback. ### 1/5 — Terrible horrible website /app *2025-02-11* Terrible terrible terrible-impossible to set up your own profile, can’t order member ID cards from website, all around set is horrific, whoever had the bright idea to implement this website should be fired. Its useless -absolutely useless. If there was a negative 1 star I would give it -5*. **Developer response:** This doesn't seem right. We want to take a closer look at this for you. Please send a note to support@bluecareconnectri.com so we can connect. ### 1/5 — Horrible *2025-02-11* Horrible list of accepting physicians in south Florida **Developer response:** Hi, we are sorry to hear that :( Please let us know what exactly did you not like about our app at support@bluecareconnectri.com, so we could improve it based on your feedback. ### 1/5 — Tracker *2025-01-31* Apple Watch activity tracker will not link despite uninstalling the app and reinstalling it several times! **Developer response:** Hi, we apologize for any issue you might be having! Please reach out to our customer support at support@bluecareconnectri.com and we'll get you up and running. ### 1/5 — Just as bad as the browser site *2025-01-10* Both this app and the browser version of it take forever to load anything. I kept the screen open attempting to load my insurance card for upwards of ten minutes with no results. Out of curiosity, I also tried to load up some of the forms (to report health maintenance such as annual physical and vision appointment attestations) and those also didn’t load. This wasn’t ready to launch. **Developer response:** Hi, we apologize for any issue you might be having! Please reach out to our customer support at support@bluecareconnectri.com and we'll get you up and running. ### 1/5 — Terrible website *2025-01-08* I cannot see my is cards or claims or dependents extremely disappointing this would be launched and not work! It has been a week and nothing is fixed… You should reactivate the old MyBCBSRI so people can see their claims and if cards **Developer response:** Hi, we apologize for any issue you might be having! Please reach out to our customer support at support@bluecareconnectri.com and we'll get you up and running. ### 1/5 — App *2025-01-07* The app was clearly not ready to launch on time for 2025 but management must have pushed through with it anyways… shocker. I can’t pay my bill on the previous BCSBRI app so I called and was told “we have a new app now effective Jan 1 2025 but they’re still figuring the app out” and “I’ll have to call every month to pay my bill for now”. A ton of errors constantly pop on multiple pages and the app is clearly lacking in functionality. The app has a “find care” page but only for primary care, emergency, and psych. What’s the point of adding the “find care” function if I can’t schedule my dentist, eye doctor, etc. using the app. I still need to call my dentist and set everything up myself and now this app wasted 20 min of my time setting it up and not at all being useful. I can’t schedule appointments or pay my bills… real good idea launching the app before it was ready, I bet it was a budget thing or someone’s bonus depended on it lol. **Developer response:** Hi, we apologize for any issue you might be having! Please reach out to our customer support at support@bluecareconnectri.com for assistance. ### 1/5 — Worst app ever *2025-01-06* No option to make premium payment. Nobody cares about earning points. Where is the coverage information. **Developer response:** Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at support@bluecareconnectri.com? We'll get you up and running. ## Most critical reviews (10 lowest-rated) ### 1/5 — App issues *2026-07-20* Cannot find the information for my healthcare spending account credit card and all the spp wants to do is dign me up for health classes….nightmare!! **Developer response:** Thank you for your feedback, we are looking into options to make it easier to locate. We are sorry your BlueCare Connect experience is less than ideal. We'd love to help you navigate to your Healthcare Spending Account. Please call us at the number on the back for your insurance card so we can help. ### 1/5 — Fraudulent in the extreme *2026-06-01* This app lists hundreds of local PCP as “accepting new patients”. Lies. Not a single place on Aquidneck island is taking new patients. Their website lists over 100. Half the phone numbers you dial are invalid or covert to non medical businesses. If this is the level of fraud with the available services, imagine the industrial level fraud they are doing with the billing. I have filed a complaint with the state insurance regulator. If nothing happens then I will file one via the federal Dept of Treasury as a strong candidate to investigate for wire fraud etc. ### 1/5 — Awful *2026-05-04* This is by far the WORST app I’ve ever experienced. You have to log in every time you open it and logging in takes forever, not to mention it will constantly kick you back to the log in screen and tell you it can’t verify your information. I’m forced to used this app to get healthcare credits AKA a legal way for them to charge people higher premiums. And the fact that the app sucks makes me believe it’s intentional to discourage people from getting these credits. Call me a conspiracy theorist but that’s how much this app pisses me off! **Developer response:** That does sound like an undesirable way to spend your valuable time. We work really hard to make sure everyone can access their benefits in a user friendly app and website. Knowing that you have not had that desired experience makes us want to learn more about what needs to be improved. We would like the opportunity to make this a better experience for you. If you would like to connect, give us a call or reach out to us by chat in the app. We can also be reached at support@bluecareconnectri.com. ### 1/5 — Impossible *2026-04-26* This app makes paying my bill so impossible. Major headache every month. **Developer response:** We’re so sorry that the billing feature hasn't been the smooth experience you deserve. We’d love the chance to fix this for you! Please reach out to us via the Member Services number on your ID card so we can personally ensure your account is set up for success. ### 1/5 — Not helpful *2026-01-04* Still glitchy. These reviews are just from internal. Go back to the old platform. App keeps freezing. **Developer response:** Hi, we apologize for any issue you might be having! Please reach out to our customer support at the number on the back of your insurance card so we can help get you up and running. ### 1/5 — Bad Insurance platform *2026-01-02* I want to know my wellness activities and it’s a poorly developed app. Does not sync right with trackers and there is zero interaction with colleagues. Just another bad insurance gimmick with no real health value. Just want to know how much they are going to charge you extra for your insurance with zero useful info. ### 1/5 — Trash *2025-11-24* This app is garbage along with the company it represents **Developer response:** Hi, we are sorry to hear that. Please let us know what exactly you did not like about our app at support@castlighthealth.com, so we can improve it based on your feedback. ### 1/5 — Couldn’t be worse *2025-11-10* I have had no help. I cannot see my family’s EOBs which I need to claim with our HRA. Providers are chasing me for $1000s and I have no paperwork. It’s just as bad in the phone with BCBS of RI. No help. **Developer response:** We apologize for the trouble you're having accessing your documents. This is not the experience we aim for, and we’d like to make it right. Please contact us at the member services number on the back of your ID card so we can help you get all the information you need. ### 1/5 — Face ID *2025-05-19* Face ID should never expire **Developer response:** Hi, we are sorry to hear that :( Please let us know what exactly did you not like about our app at support@bluecareconnectri.com, so we could improve it based on your feedback. ### 1/5 — No, just no. *2025-05-03* Cumbersome user experience. Great for making it difficult to earn points for incentives. Customer support gives wrong info. Members are the consequence and this app designer presumably still paid. **Developer response:** Hi, we are sorry to hear that :( Please let us know what exactly did you not like about our app at support@bluecareconnectri.com, so we could improve it based on your feedback. ## Most praised reviews (5 highest-rated) ### 5/5 — Easy to use *2025-05-27* Very user friendly app Complete breakdown of cost **Developer response:** We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@bluecareconnectri.com! Have a wonderful day! ### 5/5 — Excellent chat feature *2025-03-13* I like being able to casually text over an unlimited time, in or out of the app, without having to start over. This is how most people communicate these days **Developer response:** We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@bluecareconnectri.com! Have a wonderful day! ### 5/5 — Slow *2025-01-08* App is very slow to load. Also, it only gives options for earning points via steps versus other activities (strength training, cycling, etc.). **Developer response:** Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at support@bluecareconnectri.com? We'll get you up and running. ### 3/5 — Not loading *2025-01-02* When I click on different choices I get a note, loading, and it never loads. **Developer response:** This doesn't seem right. We want to take a closer look at this for you. Please send a note to support@bluecareconnectri.com so we can connect. ### 2/5 — Could be better *2025-01-30* It’s a bit more modern than the old BCBSRI app, however it doesn’t support adding your insurance card to your Apple or android wallet. What year is it? **Developer response:** Hi, we are sorry to hear that :( Please let us know what exactly did you not like about our app at support@bluecareconnectri.com, so we could improve it based on your feedback. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*