# BlueCare — user reviews > 66 indexed App Store user reviews of BlueCare by Louisiana Health Service and Indemnity Company, rated 4.91/5 from 3,475 ratings. - Source: https://appshunter.io/ios/app/bluecare/id1061235636/reviews - App overview in markdown: https://appshunter.io/ios/app/bluecare/id1061235636.md - Rating breakdown: 5★ 3,252 · 4★ 155 · 3★ 25 · 2★ 6 · 1★ 20 ## What do users think of BlueCare? Overall sentiment: positive **Pros** - 👍 Helpful and friendly doctors - 🚀 Quick and convenient service - 💡 Excellent alternative to in-person visits - 🚀 Short wait times - 👍 Thorough and attentive doctors - 👍 Professional and personable service **Cons** - 🐛 Technical issues with video/audio - 🐛 Incorrect insurance information and billing - 🐛 Dropped/disconnected calls - 🐛 Difficulty contacting providers **Commonly reported bugs** - Video/audio connectivity problems - Incorrect insurance information and billing - Dropped/disconnected calls **Most requested features** - Ability to schedule appointments - Improved insurance integration - Faster connection to providers ## Newest reviews (16 of 66) ### 5/5 — Quick, Thorough & Efficient *2023-01-22* The doctor made sure to look over my history and get a thorough understanding of my history and current concerns. He asked many questions about my symptoms before settling on a course of treatment. He was very thorough and I was comfortable throughout the entire process. ### 5/5 — Foot pain *2022-12-23* Once I was able too get the correct answer for the which was the right app. Half hour or less i was on the phone video call with the doctor. He was very nice and took care of me very well I’m very pleased ### 5/5 — Patient G *2022-01-24* Today I was able to see Dr. Jackson, he is a very encouraging, kind, friendly physician who extends concern towards your well being! It’s nice to see people like him are actually still existing! Thanks Dr. J. ### 5/5 — Crazy easy! *2021-11-21* With just a few minutes of setting up your profile with your medical info, you are ready to go! The doc comes on video typically within 5 minutes or less every time I’ve used it. They are nice and casual but still extremely professional. If you have medical questions or need a prescription that doesn’t require an in person exam, these guys have you covered! The visit with the doc is FAST. Even with a bit of chit chat you are done in less than five minutes. This service is AWESOME! ### 5/5 — Thank you *2021-10-20, version 12.10.003* Dr David was very helpful and was able to diagnose my issue and get me a solution within minutes. Thank you ### 5/5 — Blue Care Appt *2021-09-27, version 12.10.003* Quick, thorough, and very personable physician. ### 5/5 — Visit *2021-09-15, version 12.10.003* Dr. Jeremy was very understanding and caring great bedside manners. He listen to me and answer all my questions. ### 5/5 — Dr. Ingrid *2021-08-04, version 12.6.006* Dr Ingrid was very helpful and informed! ### 5/5 — Excellent! *2020-12-12, version 12.0.1603* Dr was very friendly snd quick. Just what you want when you feel like crap ### 5/5 — Awesome virtual visit!!!! *2020-12-10* Dr. Jeffrey Goorland was absolutely the coolest , amazing , positive, attentive, engaging , hands down one of the best doctors visits I’ve ever experienced ! I hope I can continue to receive his medical attention . I felt better just having the visit with him 😂he is definitely meant to be a doctor . God bless him and his 😇. ### 5/5 — Great Service *2020-11-24, version 12.0.1603* First time user and I will be back. Informative doctor, asked questions, listened and provided the perfect assistance. Yay!! Finally an app/idea that really works! ### 5/5 — Great app! *2020-11-02, version 12.0.627* Very easy to use without having to leave home! Please use the app. Please be sure all of your information is correct, very important. Be safe! ### 5/5 — Great customer care *2020-09-09, version 12.0.627* My doctor was very pleasant and very informative. I appreciated his bedside manner. ### 5/5 — So wonderful! *2020-08-28* It was a quick, thorough visit. The wait was very short, and the doctor was able to send a script to my pharmacy. Will use again, so much better than going to an urgent my care or in to the doctors office. ### 5/5 — Saw Dr. Marta Robertson *2020-08-16, version 12.0.627* She was fantastic. I felt like I was actually in her office. We need to move toward this sort of visit routinely. No driving, parking, exposure to germs, etc. Great experience. ### 5/5 — Best visit *2020-06-24, version 12.0.627* Doctor was very patient and caring. Will definitely use again. ## Most critical reviews (10 lowest-rated) ### 1/5 — Charges wrong co-pay *2025-07-08, version 12.22.300* This app routinely states it cannot make contact with my insurance provider and charges me the wrong co-pay. It provides no contact for anybody to dispute this. ### 1/5 — Nationwide outage *2025-01-03, version 12.22.100* Very disappointed in this app. It cannot confirm my insurance therefore I cannot have a teleconference with the doctor unless I pay $61. ### 1/5 — Video kept dropping out *2023-12-21, version 12.10.003* Had 3 different appointments and 2/3 video dropped out for no reason. ### 1/5 — Talked to doctors, but no help *2020-04-09* Talked to the blue care doctors to try and get a new asthma inhaler, the doctors prescribed me new asthma medication, and said it was sent to the pharmacy.. every time I call the pharmacy no one has sent it in... I did two separate doctors visits, Got the same prescription both times, and was not able to get either of the blue care providers to send the prescription they prescribed, (and that I have receipts for) to the pharmacy. Huge waste of my time.. this app is a joke. Looking to get the medication I need, during hard times, and all they do is run me in circles. ### 1/5 — Horrible *2020-03-17, version 11.5.700* Sat on the APP for 3.5 hours, finally says I am connecting, then tells me “can’t connect end visit”. Trash app fishing for info. DO NOT USE! ### 1/5 — Waited 7 hours and still haven’t gotten through *2020-03-17* I started waiting on a doctor at 3 pm and was kicked out 4 times and had to wait in line behind everyone again each time. It is now almost 10 pm and I have given up. The last time it kicked me i had only 4 people ahead of me and it said the doctor was no longer available but when I went back in he was there and available. Then there was 11 people ahead of me. This is ridiculous. There has to be a better way. There’s no way to make an appointment even though there is an appointment tab. They make you leave your phone number then don’t call you. There were several instances where I had a certain number of people in front of me the somehow the number increased by one. What the ever loving beheezus did I waste my whole day on this for????? ### 1/5 — Be careful of BlueCare *2020-01-29* Back 2018 it was great! Could see a doctor in no time. Now in 2020, it is the worst service I have seen. Don’t waste your money. First you wait longer and second they are afraid to prescribe real medicine. If you have a simple sinus infection (not a virus) they will not prescribe antibiotics at all. You have to go to two visits or double pay or after you become even sicker before they help you with needed meds. I left the video and the doctor who’s hands were tied to help me and went to urgent care down the street like I use to do before this service. Very disappointed how something was so good has become so bad. ### 1/5 — App shuts down *2018-11-25, version 11.0.003* I attempted to see a doctor 4 times. Every time I was being transferred, the app shut down. I closed all apps and even rebooted my phone. I use an iPhone X with the current version of IOS. ### 1/5 — Would be a 5 star except *2018-05-04, version 10.4.106* It took me 8 attempts to complete the visit as the site kept dropping off. Dr. Was prompt and addressed the issue once I finally made it through. ### 3/5 — Great help *2021-12-28, version 12.10.003* Great help; once you get to a provider. Had to wait over an hour ## Most praised reviews (10 highest-rated) ### 5/5 — Very satisfied *2025-08-11, version 12.22.300* Dr Barnett was very helpful. Patient in answering questions and giving us expectations. ### 5/5 — First Time User *2025-07-14, version 12.22.300* I was attended to in a reasonable time. The doctor was very nice and helpful. I would use this service again. ### 5/5 — Good app *2024-12-30, version 12.22.100* Good app. Very helpful. It does take longer than usual to get on a call with the doctor. ### 5/5 — Amazing Provider *2024-12-19, version 12.22.100* Dr. Ingrid Antall is a fantastic provider..hands down. ### 5/5 — Very good *2024-09-01, version 12.21.006* Easy app and great customer service to help with any issues ### 5/5 — Great app! *2023-11-22, version 12.10.003* Very easy to use without having to leave home! ### 5/5 — Dr Gazelle *2023-08-05, version 12.10.003* FINALLY a Professional, I have been Searching for answers and Dr. Gazelle went above and beyond. It takes A Lot to impress me for a Dr, and she flew by with Flying Colors!!! I will Definitely return to see her!!!! Hilary Hamer ### 5/5 — Fastcare *2023-05-13, version 12.10.003* My visit with Dr. Stephen was superior! Quick and easy. I plan to use this method Healthcare often. ### 5/5 — Very pleased *2023-04-17, version 12.10.003* Very professional doctor. Took the time to listen to my concerns to ensure he was providing the best care possible. So glad I took the advice of a coworker and utilized this service. ### 5/5 — First Time *2023-04-08, version 12.10.003* Very easy and convenient --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*