# BlueCrossMN Mobile — user reviews > 123 indexed App Store user reviews of BlueCrossMN Mobile by Blue Cross and Blue Shield of MN, rated 1.30/5 from 468 ratings. - Source: https://appshunter.io/ios/app/bluecrossmn-mobile/id1418116475/reviews - App overview in markdown: https://appshunter.io/ios/app/bluecrossmn-mobile/id1418116475.md - Rating breakdown: 5★ 15 · 4★ 8 · 3★ 8 · 2★ 18 · 1★ 419 ## What do users think of BlueCrossMN Mobile? Overall sentiment: negative **Pros** - 🔒 Secure login - 📱 Digital member card - 📊 Claims history **Cons** - 🐛 Frequent crashes - 🔄 Endless login loops - 🤔 Inconsistent functionality - 🕰️ Slow loading times - 🔍 Unreliable provider search - 🤯 Confusing navigation **Commonly reported bugs** - Login issues - Blank screens - Crashes on launch - Outdated provider information **Most requested features** - Face ID/Touch ID support - Add card to Apple Wallet - Deductible/out-of-pocket tracking - Improved provider search - Streamlined navigation ## Newest reviews (18 of 123) ### 1/5 — Horrendous Healthcare App. *2025-12-08, version 2.0.5* I started laughing when I saw the tons of 1-star reviews, and when I tried to use the app, I could definitely see why. Upon login, the member overview shows incorrect data. Your health plan details never load. View ID never loads. If this terrible app is any indication of Blue Cross of MN's overall quality, MN’s seniors are in big trouble. ### 1/5 — Spinning forever *2025-11-11, version 2.0.5* If you want to find out anything about your BCBS MN account, all you ever get is the loading spin that never ends. How can this app be so bad?!? ### 1/5 — Why does it even exist? *2025-10-01, version 2.0.5* If the only thing you need to do is look at your ID card or look at the most recent claims, sure it’s fine. You can’t even see if you’ve hit your deductible or review any details on your account. If you click Summary of Benefits and Coverage, it will try to load then drop you back on the overview page. There is no way to see overall account information and the interface is horrible. Why have a tab for benefits if it just pulls up a submenu with one option? Why not just navigate to that option? You can tell that it was built by an insurance company since there is no consideration for making it modern or usable. If this app existed for a company that did not provide an essential service that in most cases users do not have an option for someone else, it would not survive. Pure laziness and lack of care for a tool that is crucial for many policy holders. Profits are the only focus for BCBS, so you can expect the user experience to suffer. If you need any actual information, you can try to navigate the web portal on a laptop or spend hours on the phone with their team (who has given me incorrect information on multiple occasions). ### 1/5 — Not Very Useful *2025-09-18, version 2.0.5* Other than viewing your membership card, this app has no value ### 1/5 — Bad app *2025-08-16, version 2.0.5* Won't let me log in. Stupid. ### 1/5 — Limited Function *2025-08-13, version 2.0.5* No way to view bill or pay bill in app. You have to open a web browser for billing. A lot of times apps have more capability than web browsers. Not this one. ### 1/5 — BCBS quality *2025-07-23, version 2.0.5* Another 30 minutes trying to log in Reset pw etc - if CEO had to log in every hour, he/she would ask this to be fixed, by a new team This app fails to load, requires you to sign in every time as if it’s a bank account because maybe a few people can’t control their phone security? Information tends to be useless But IF it be loads, you can see claims Like anything from their marketing department, quality is not a priority. They THINK they are the only ones who know the business and this app demonstrates their talents. It can’t even open a pdf of YTD statements You get logged in and then to search a Dr you have to log in again ### 1/5 — Useless, doesn’t even let me log in *2025-06-26, version 2.0.5* When trying to log in into my account it always says data error or data not available ### 1/5 — Useless app *2025-06-02, version 2.0.5* This is the worst app I’ve ever seen. Every time I log in it says “oops something went wrong “. When I search for a doctor in my area it used to give me one doctor that is in a different state. Now it just says I don’t have permission to see that page. And then it wants me to log in even though it says oops something went wrong and yet somehow I am logged in but not at the same time? I won’t waste anymore of my time explaining the other multiple problems it has. ### 1/5 — It crashes *2025-05-04, version 2.0.5* It crashes right after trying to log in. ### 1/5 — Worthless *2025-04-27, version 2.0.5* I have tried to use the ebill numerous times. It shows exactly where to do that. Then once you click it, it brings you to a page that has nothing to do with the bill. It’s like they don’t want to get paid!! I have even tried to pay from my email link and it still doesn’t work. With all the one star reviews I assume they don’t care and won’t fix it. Just another reason why insurance isn’t for the people. It’s for profit ### 1/5 — Useless App *2025-03-01, version 2.0.5* The app is worthless. Logged in to look at my plan, and it just sits on a blank screen saying”loading plan information “ but never does. The icon continues to go in circle for over 10 minutes before I gave up. Other functions such as looking for a provider are also badly designed. Once you search for a specialist, it shows you some locations, but when you try to search for a doctor for example, it returns you to the previous result. Have to quit the application and search again. Unbelievable ### 1/5 — Stinks! *2025-02-26, version 2.0.5* There is no plan information and their website isn’t much better. ### 1/5 — Broken *2025-02-02, version 2.0.5* This app is broken keep getting error when trying to sign in. Never can sign in without a problem ### 1/5 — Terrible App *2025-01-26, version 2.0.5* Fails to load plan details. Need to re/log in when accessing some app menu selections. Cannot locate OTC spending account. Compared to United Healthcare app, this experience with BCBS is rock bottom! ### 1/5 — Constantly crashes *2025-01-15, version 2.0.5* The app constantly crashes. You get a glimpse of it opening, then an error message and back to the log-in page. Their desktop website is equally terrible and almost never works either. ### 1/5 — Terrible App *2025-01-07, version 2.0.5* Was this app designed by a rookie coder? It needs a Back button. BADLY. If you try to search for a Doc or a Dentist you will likely have to reboot if you want to search from scratch. I have NO faith in it whatsoever and likely will delete and visit the web site. Trying to you on a 4th Gen iPad Pro. ### 1/5 — Doesn’t even work *2024-12-20, version 2.0.5* The app lets you log in, then immediately crashes. I’ve tried on and off for a year and it still doesn’t even work. ## Most critical reviews (10 lowest-rated) ### 1/5 — Slow-No Loading *2026-06-10, version 2.0.5* When opening “plan details” it does not load. Tried three times on different days. ### 1/5 — Keeps say error *2026-06-09, version 2.0.5* It’s really sad when you download the app and it continues to say error when login and says to call the number on the back of my card? It’s just a little disappointing because I have to take the time out of my day to call a number and hope they can fix the mobile app.. ### 1/5 — Worthless *2026-02-28, version 2.0.5* You can’t do anything after you login. ### 1/5 — Hold time *2026-02-05, version 2.0.5* Unacceptable!!! ### 1/5 — Terrible *2026-01-26, version 2.0.5* Don't waste your time ### 1/5 — BCBS MN *2026-01-14, version 2.0.5* The app is very slow and does not appear to work. Very little information is downloaded and/or takes forever. Do better!! ### 1/5 — Prefer the other app *2026-01-03, version 2.0.5* The blue cross advisor app that we were switched to last year is much better and has much more information. ### 1/5 — Why make us switch to the one that doesn’t work? *2025-12-29, version 2.0.5* “Find care” opens blank page, had to log in 3 times in a row for it to be convinced I was actually logging in. ### 1/5 — App no longer supported *2025-12-23, version 2.0.5* I thought the UnitedHealthCare app was bad, and I was hoping for better when I switched insurance. I prefer to use an app to do most of my business wherever possible. I know you would prefer I used the app, because you make it so hard to get to a competent person when I try to call. While I’m on hold for your overseas agent, you repeatedly remind me that I could be using the app. When I finally get ahold of someone in Bangladesh, I have to wait on hold again to speak to a US based agent. I would love to be able to use the app, but it has an overwhelming number of issues, that I can’t get my head around all of them. The first problem I had today, was that every time I asked for a new page, it made me sign in again. Next I got to a page I didn’t want to be on and there was no way to get back to the previous menu. I gave up and came here. I know good apps are possible. I see this app hasn’t been updated in 2 years, so you have basically given up also. ### 1/5 — Terrible *2025-12-15, version 2.0.5* This app is genuinely terrible. Unable to add ID to Apple wallet. Unable to view claims. Unable to view the ID card through the app. Deleting ## Most praised reviews (10 highest-rated) ### 5/5 — Marvelous! *2022-10-16, version 2.0.0* An app that just opens a website for you but without a back button! I really can’t sing the praises of this app enough. The never ending cycle of repeated logins it sent me in was just the thing I needed to relieve my back pain. I thought I was going to find an in-network urgent care but instead this app gave me just what I needed to finally pull that trigger and move to Canada. Thanks BlueCrossMN! ### 5/5 — Nothing works *2020-01-21* Nothing seems to work when I try to do anything. It comes up blank when I try and search for a doctor, I can’t access my insurance card, I can’t access an EOB or a break down of what my benefits actually are. You’d think one of the largest insurance corporations would be able to get an app right. ### 5/5 — Great App *2018-11-21, version 1.2.2* Really like having access to my member card, my claims history and deductible info accessible in an easy to understand format! Great job on this app! ### 4/5 — Find Doctor feature Useless *2024-12-04, version 2.0.5* I’m trying to find a dentist and every time I do a search, I’m getting providers that aren’t in my state, let alone in my area. I’m not driving 300+miles for dental care or any other kind of care. I’ve even made sure that my zip code is entered and I still get recommendations that are nowhere near where I live. ### 4/5 — Member card *2019-06-18* I like that the member card is available through the app. Just in case the card was forgotten at home or work. And see a process of a claim. The one thing I would like to see in a next update, is the option to put my member card in the Apple Wallet on my iPhone. The other 2 apps I have for dental and eye offer the option. ### 3/5 — My only beef ….paying bill *2026-04-27, version 2.0.5* I was out of town and needed to pay my premium and opened the app and to my surprise I was not able to find any way of paying it. I then googled BCBSM pay my bill and that was a completely different program and it worked rather well. The time I spent doing this was well over a half hour as I couldn’t believe they wouldn’t take my money through that portal. ### 3/5 — It’s okay. *2022-02-07, version 1.8.6* Things have changed since when I started using this app. When you hit the find a doctor now, you have to sign in multiple times all over again. On the main screen of the app, it doesn’t give me my deductible info or where I am at out of pocket wise anymore. ### 3/5 — Decent but could be better *2022-02-04* Developers recently fixed a major login issue. Now the app actually works!! Prior to the patch, I couldn’t even login. Good app to review my plan and check out my member card Things that they should add… - Face recognition login - Ability to add card to Digital Wallet. BCBS has the capability for other states, guess BCBS Minnesota is just behind the times ### 3/5 — Logging in *2020-04-28, version 1.5.2* Why isn’t there an option to save login information or an offer Touch ID? It’s a pain to consistently type in to get information all the time ### 2/5 — Spins and Spins *2025-12-14, version 2.0.5* ‘Plan Details’ section hangs up, whether trying to access from ‘Overview,’ ‘Benefits,’ or ‘More’ sections. Have deleted and redownloaded the app. App is only good for ID card and Claims. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*