# Blueground — Manage your stay > App for managing furnished apartment stays, offering access and service requests. (iPhone/iPad app by Blueground Us, Inc.) - Source: https://appshunter.io/ios/app/blueground/id1183301329 (this page in markdown: same URL + `.md`) - Developer: [Blueground Us, Inc](https://appshunter.io/developer/1183301328) - Category: Lifestyle, Travel - Price: Free - Rating: 4.60/5 from 4,134 App Store ratings · 159 written reviews indexed - Age rating: 17+ - Requires: iOS 17.0 · 100 MB - Languages: American English, French (France), German (Germany), Japanese, Korean, Brazilian Portuguese, European Spanish, Turkish - Released: 2016-12-13 - Data updated: 2026-08-27 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/blueground/id1183301329/reviews.md ## What is Blueground? If you’re looking to rent an apartment with Blueground, please visit our website, www.theblueground.com Blueground offers beautifully furnished and thoughtfully equipped apartments for a month, a year, or even longer. Our move-in ready homes are all specifically designed to help people show up and start living. From day one, this app will be your guide to your new home. It will answer any questions you might have about amenities and apartment access, as well as provide info about your new neighborhood. Whether you want to report a problem, request a service, schedule cleanings, speak with the support team, or plan or check your booking details, it can all be done via the Blueground Guest App. In order to create a tech-powered living experience, we’ve created this user-friendly app designed to make every tenant’s stay frictionless. It puts all of the most critical information about your Blueground apartment right in the palm of your hand. How It Works After you’ve booked with Blueground, access the app using the same email address used for your reservation. Once you’re in the app, you’ll be able to communicate with our team and enjoy peace of mind in your new home. App Features *Everything you need to know about your stay: Find important details about your property, such as the address, entrance instructions, Wi-Fi password, and building amenities. There will also be neighborhood advice and maps so you can start planning your commute right away. You can even get walking, driving, and public transit directions to wherever you’re planning to go. *Make and manage requests: Whatever you may need, just make a request through the app and our team will respond as quickly as possible. For instance, when you want to schedule an apartment cleaning, or when there is a maintenance issue that needs our attention. You’ll be notified whenever there is an update on one of your requests or reports. *In-App messaging for ongoing support: Speak with a dedicated Client Experience team member in real-time via our in-app instant messaging feature. Your personal notification inbox will house all incoming messages. Whether you have a complaint or just want to share feedback, we look forward to hearing from you! ## Key features - Apartment details and access instructions - Neighborhood information and directions - Request maintenance and services - Schedule apartment cleanings - In-app messaging with support team - Manage booking details ## What do users think of Blueground? Overall sentiment: negative **Pros** - 🌟 Excellent apartment selection and amenities - 👍 User-friendly app with helpful features - 🤩 Positive long-term rental experience **Cons** - 🐛 Unreliable customer support and communication - 🚧 Apartments not as advertised or in poor condition - 💰 Expensive with hidden fees and charges - 🔒 Security and safety concerns **Commonly reported bugs** - App login and functionality issues - Unreliable Wi-Fi and smart home features **Most requested features** - Improved maintenance request handling - Better communication and updates from the company - Transparent pricing and fee structure ## Recent user reviews (10 of 159) All indexed reviews: https://appshunter.io/ios/app/blueground/id1183301329/reviews.md ### 1/5 — Trash *2026-08-16, version 2.76.1* Because i booked a partner managed apt online, i can now no longer log in to blueground. Ever. So i guess they really want that to be the last time i book with them. What a joke. ### 1/5 — Not trustworthy *2026-08-11, version 2.76.1* They will tell you one thing in customer support and do another thing to keep as much money as possible. ### 1/5 — Great App Until They Keep Your Security Deposit *2026-08-03, version 2.76.0* The app itself works well, but my overall experience with Blueground has been extremely disappointing. My lease ended on May 31, and I am still waiting for my security deposit to be returned. Despite repeated follow-ups and multiple promises, the issue remains unresolved. What I find most frustrating is that Blueground continues to send me frequent marketing emails encouraging me to book another apartment while they still haven’t returned my money. A good app cannot make up for poor customer service and failure to honor financial obligations. Trust is everything when renting a home, and unfortunately, Blueground has completely lost mine. I would not recommend this service. ### 5/5 — Exceptional living solutions! *2026-07-16, version 2.75.6* All that you need for your next move! ### 5/5 — Location *2026-07-15, version 2.75.6* Great location, perfect layout, just needs a little of paint touch ups. ### 2/5 — Extremely dissatisfied. *2026-07-14, version 2.75.6* I have been extremely disappointed with my experience with Blueground. I booked accommodation in good faith, only to be told that I had to leave early because the landlord wanted the property back. This has left me in the incredibly stressful position of having to find alternative accommodation at short notice in Dubai. What has been most frustrating is the lack of flexibility and understanding. I have explained multiple times that I am currently out of the country and don’t return until just a couple of days before they expect me to move out. Despite this, I continue to receive emails asking me to confirm my final move-out date before I have even been able to secure somewhere else to live. Instead of feeling supported, I have felt pressured to resolve a situation that I did not create. Trying to arrange a new apartment remotely, while overseas, has been incredibly stressful and time-consuming. While Blueground has said they will refund the unused portion of my stay and reimburse reasonable moving costs, the overall handling of this situation has been disappointing. I expected much better communication, empathy and support. Based on my experience, I would be cautious about relying on Blueground if you need certainty over your accommodation. ### 1/5 — no support after lock out *2026-07-03, version 2.75.5* doors are secured with electronic door lock. my lock died. called support and they said the would follow up over email. essentially locked out without recourse ### 5/5 — The app actually feels really good and is useful *2026-06-22, version 2.75.5* I can’t remember the last time I wrote an App Store review, but I’m writing one for this app because it actually just feels really good to use like it’s not junk. Everything is really well made and it just kind of works and has all the information you need and yeah pretty great whoever developed it should get a raise honestly ### 1/5 — Bugs galore; no effort by Blueground *2026-06-04, version 2.75.4* Day 5. Hundred+ bugs all over the bedroom. No effort by Blueground to help ### 5/5 — Exceptional *2026-06-03, version 2.75.4* The process from applying through moving in was extremely quick, and the communication throughout has been perfect! ## Frequently asked questions about Blueground ### What does the Blueground app do? The app serves as your digital guide to your furnished apartment. It provides essential information like Wi-Fi passwords, building amenities, and neighborhood advice. You can also use it to make service requests, schedule cleanings, and communicate with the support team. ### How do I access the app after booking? After booking your apartment with Blueground, you can access the app using the same email address you used for your reservation. Once logged in, you'll have access to all the features designed to make your stay convenient. ### What kind of requests can I make through the app? You can make various requests through the app, including reporting maintenance issues that need attention or scheduling apartment cleanings. The app will notify you of any updates on your requests. ### Is the app free to use? Yes, the app is free to use for Blueground guests. It is designed to enhance your living experience by putting all critical apartment information and services at your fingertips. ### What information will I find about my new neighborhood? The app provides neighborhood advice, maps, and directions for walking, driving, and public transit. This information helps you plan your commute and explore your new surroundings from day one. ## Version history (last 5 releases) ### 2.76.1 — 2026-08-04 You can now request early termination through the app. ### 2.76.0 — 2026-08-03 You can now request early termination through the app. ### 2.75.6 — 2026-07-14 You can now request early termination through the app. ### 2.75.5 — 2026-06-10 You can now request early termination through the app. ### 2.75.4 — 2026-05-29 You can now request early termination through the app. ## Apps similar to Blueground | App | Rating | Price | Category | | --- | --- | --- | --- | | [Zillow Rentals](https://appshunter.io/ios/app/zillow-rentals/id538946076) | 4.8 (388,349) | Free | Lifestyle | | [Zumper - Apartment Finder](https://appshunter.io/ios/app/zumper-apartment-finder/id678683201) | 4.8 (64,251) | Free | Lifestyle | | [Trulia Rentals](https://appshunter.io/ios/app/trulia-rentals/id508163604) | 4.8 (307,745) | Free | Lifestyle | | [Apartment Guide Home Rentals](https://appshunter.io/ios/app/apartment-guide-home-rentals/id292234839) | 4.7 (52,475) | Free | Lifestyle | | [Rent. 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