# Blueline Taxis — user reviews > 67 indexed App Store user reviews of Blueline Taxis by BLUE LINE TAXIS (NEWCASTLE) LTD, rated 4.10/5 from 16 ratings. - Source: https://appshunter.io/ios/app/blueline-taxis/id534570553/reviews - App overview in markdown: https://appshunter.io/ios/app/blueline-taxis/id534570553.md - Rating breakdown: 5★ 12 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 3 ## What do users think of Blueline Taxis? Overall sentiment: negative **Pros** - 👍 Lovely drivers - 👍 Good prices - 👍 Safe journeys - 👍 Can track journey - 👍 Available when others aren't **Cons** - 🐛 App errors and glitches - 🐛 Booking failures - 🐛 No drivers assigned - 🐛 Late or cancelled bookings - 🐛 Double charging - 🐛 Incorrect waiting charges - 🐛 Unreliable pre-booking - 🐛 Annoying notifications - 🐛 Poor driver standards - 🐛 Payment issues - 🐛 App not working on certain devices - 🐛 Difficult to cancel bookings - 🐛 AI voice for booking - 🐛 Drivers cancelling jobs - 🐛 Extra charges (traffic lights, slow speed) - 🐛 App losing account/saved data - 🐛 No Apple Pay support - 🐛 No tip function - 🐛 No saved addresses - 🐛 App not intuitive - 🐛 Driver overcharging - 🐛 No driver rating system - 🐛 App ETA incorrect - 🐛 Drivers taking other fares - 🐛 Not enough drivers - 🐛 App not signing in - 🐛 Dog travel issues - 🐛 Estimated price inaccurate - 🐛 App not showing receipts **Commonly reported bugs** - Unable to sign up (OTP error) - No password reset email sent - Taxi not assigned until last minute - Booking declined despite payment - App not working on iPhone SE (2022) - App not working after update - App not letting me log in or create account - App ETA incorrect/not real-time - App not letting me cancel journey - Latest update lost account, saved locations, and card - Map worse, no longer tracks taxi in real-time - Cannot use Apple Pay - Cannot add tip when booking - Cannot save regular addresses - App less instinctive to navigate - Taxi tracker lost - App won't let me book a taxi - App says 'something went wrong' after payment - App shows incorrect home address - App bounces back to cash payment - App constantly says no taxis available - App will not stay signed in - App eta incorrect - App non responsive - App booking failures - App payment issues - App notification issues - App driver assignment issues - App cancellation issues - App pre-booking issues - App driver behavior issues - App pricing issues - App login/signup issues - App device compatibility issues **Most requested features** - Ability to turn off specific notifications - Option to rate drivers/trips - More accurate estimated prices - Fix Apple Pay integration - Add tip function - Save regular addresses - Improve app intuitiveness - Option to speak to a person for booking - Better driver monitoring for charges - Fix payment issues (double charging, authorization holds) - Improve pre-booking reliability - Fix app not staying signed in - Ensure sufficient drivers in all areas - Real-time taxi tracking ## Newest reviews (16 of 67) ### 2/5 — Extra charges *2024-11-01, version 741.8.0* You get charged more money if the driver goes below 8mph and it’s up to the driver to select that they have arrived, I’ve had drivers select arrived 5 minutes before arriving and then been charged a waiting fee on top of the driving fare from my bank account, they need to monitor locations so this doesn’t happen. You also get charged for time spent at traffic lights on top of the fare, 20p every minute or something like that. ### 3/5 — The payment on app needs fixing *2024-10-16, version 741.8.0* I really like Blueline as a company but the transactions via the app needs fixing. It’ll charge you when you book, but if the end price is more (which is sometimes the case, and this I can understand in some circumstances) then you get charged twice. Sometimes you don’t have enough money to be charged twice! I almost got stuck with a driver at the airport because I paid the initial £25 fee when booking, but because it cost £26 the payment rejected as it tried taking a full £26 rather than the additional £1 needed. This was a day before payday for me - I was flying back home and so I didn’t have enough to essentially be charged twice. Thankfully the driver was understanding to a degree - he took a pic of my ID and I promised to bank transfer to him next day, which I did and then I got the £25 back from Blueline! V strange mechanism and needs adjusting… either charge the max fee and refund what isn’t spent, or charge the max fee and only take the extra charges accrued? Considering cost of living these days this might leave a lot of people unstuck and cause undue stress. I was lucky I had a driver that gave me the benefit of the doubt! ### 2/5 — Dangerous drivers *2023-11-01, version 740.4.1* Yes theyre cheap, for a reason. Last few trips the driver’s standard of driving was appalling. Really dangerous, to the point where I now don't trust them at all. ### 1/5 — Payment *2023-05-27, version 740.0.0* I’ve set my default payment method to be by card. However when I booked a trip it was setup to be cash only for some reason. The driver insisted I pay him in advance before moving, and charged me £15 to his own personal card reader. The journey receipt in the app shows that I should only have had to pay £13 for the trip. I’ve used Blueline for years and never had this kind of issue before, I’ve never seen any taxi company demand payment before completing the journey, nor have I ever seen a driver so blatantly overcharge. It’s very concerning and doesn’t make me feel like I can safely use this company again in future. Unlike with Uber there’s no way to rate or provide feedback on the trips & drivers within the app, or if there is then it’s well hidden. ### 1/5 — Can’t cancel *2023-03-31, version 739.0.2* So, once you have made a booking there is no option to cancel, no matter how long you have to wait? App said taxi was 2 mins away, 20 mins later no taxi and no way to cancel still ‘locating’ a driver. Stick to Uber. ### 1/5 — Such a shame *2023-03-25, version 739.0.2* Not sure what happened to the taxi firm I’ve used for nearly 40 years. Whether or not it’s the app I’m not sure but it seems more and more frequently, drivers are cancelling pre booked jobs allocated to them because they can get a better fare elsewhere. When this happens at the time of your booking it’s unacceptable and really damaging for the Blueline name. Unfortunately I’m finding myself using Uber more and more because of the issues with Blueline ### 2/5 — Standing charge *2023-02-24, version 739.0.2* I am a frequent user of the Blueline app but this new version seems to have introduced a standing charge which defeats me. A recent booking was late arriving so I waited on the pavement to get straight into the car for my appointment. The invoice I received showed a standing charge of £1.20 but I was certainly the cause of any delays. Drivers since have not known anything about this when I have been paying by cash. Otherwise it’s a great app very similar to the Nearby Taxi app. ### 1/5 — Failed *2023-02-18* I downloaded the app and tried to have my phone verified 10 times with no success. I got tired of trying, and deleted the app. There is no help available on the app to get this figured out so oh well. ### 1/5 — Cant book taxi *2023-02-17, version 739.0.2* App wont let me book a taxi since new update tried uninstalling and reinstalling still no good ### 1/5 — Double charges, and incorrect waiting charges *2023-02-01, version 739.0.2* This app generates an authorisation hold when you book, but when the journey is complete it creates a new transaction instead of taking the holding charge, resulting in the customer essentially being charged twice until the hold is released. This took 2 weeks for me. They also charge you “waiting fees”. But when I’m standing in a taxi pickup point, see the car approaching and get in immediately, a 10 minute waiting fee is ridiculous. Support says this is automatic based on gps and speed, in which case, Blueline systematically overcharge customers. The app doesn’t show receipts. The support option just opens a web view. Overall a bad experience. ### 1/5 — Ineffective *2023-01-18, version 739.0.2* The app is smooth, easy to use, perfect really, unfortunately the system it links to, or the way it links, means the service is a disgrace. I booked a taxi 2 weeks before I needed the service, however because there were no cars in my area no car turned up. After an hour I was able to source another method of travel, however I should not have needed to. Previously when booking a taxi, an operator would direct my taxi to me, however now it's the app and they cannot seem to override this. ### 1/5 — Useless! *2022-12-17, version 739.0.2* This “New and improved” app is absolute garbage. It won’t let me log in or create a new account. I’ll take my business elsewhere and I’d recommend others do the same if you’re having the same problem ### 1/5 — Don’t use *2022-12-11, version 739.0.0* Wouldn’t bother using this app. If you make a booking they don’t always let you know if they can’t make it. Find them unreliable. ### 2/5 — Latest update is a step back *2022-12-10, version 739.0.0* The latest update lost my account, saved locations and card. The map is worse, now no longer tracks taxi in real-time to your location, rather you have to refresh the now separate tracker. Have Blueline been taken over? I ask because the phone line has also lost all my previous locations I’ve travelled from. You used to be able to select from a list of places but that’s not the case now. ### 1/5 — New App Errors *2022-12-07, version 739.0.0* The original app was fine, however the new one is bugged and has constant errors. Still can't use Apple Pay with the new app, which is not very convenient. Needs fixed etc. ### 2/5 — Latest app is disappointing previous features missing *2022-12-01, version 739.0.0* Regular customer of Blueline using the app around 5 times a week with no issues until the new version which I updated this morning. As things stand I no longer appear to be able to add a tip when booking and I can’t find anywhere to save my regular addresses for trips to favourites. The app is also less instinctive to navigate than it previously was with less features. Trying to work out if your taxi is on the way took some doing. Previously it was really clear. Overall disappointing. I am now paying a waiting charge. Now given that I was outside prior to taxis arrival I know it wasn’t a waiting charge so I assume it’s the standing charge that is on the meter at the start of the journey so I recommend renaming this as it’s misleading. The absence of a clearly signposted tip function is the thing which disappoints me the most. Like many people I don’t really carry cash since COVID, but equally I have been brought up to always tip taxi drivers. Updated the app today and have had to take two journeys where I had no means of adding a tip which leaves me feeling incredibly uncomfortable. Neither of my drivers seemed to be clear either on if I’d paid suggesting the app is less intuitive at their end too. I really hope the app is tweaked quickly as it’s such a reduction in service from the previous version that I am considering switching taxi companies ## Most critical reviews (10 lowest-rated) ### 1/5 — Rubbish *2025-11-25, version 741.21.0* Unable to sign up. When inputting OTP code sent, it keeps saying ‘there has been an error’. When attempting to unlock password via email, no email is sent (junk/spam folders checked). Terrible app. ### 1/5 — Absolute garbage *2025-11-25, version 741.21.0* Booked a taxi the night before a trip through this app and it didn’t try to assign a driver until 5 minutes before the booking time. No drivers anywhere near. Called the office and they had no one ‘nearby’ so cancelled and booked through a better company named in this review ### 1/5 — Not good app *2025-08-31, version 741.19.0* This app does not work, I have tried booking taxis for the past week and nothing has worked keeps saying it has declined yet I have just been paid, sort it out I just want to get home. Absolutely shocking. ### 1/5 — App fine but bombarded with useless notifications daily *2025-05-19, version 741.12.0* Had to uninstall the app due to the sheer number of daily notifications I’m getting from the app. There’s marketing your services but Blueline take it to the next level. Today I have had a total of 9 notifications about random things and becomes so annoying. ### 1/5 — Constant notifications *2025-02-28, version 741.10.0* The app will send you constant advertisement notifications which you can’t turn off. You can only turn off all notifications in your phone settings which isn’t useful when you’re trying to use the service. ### 1/5 — Wouldn’t use again *2025-01-10, version 741.10.0* How this app has 4.8 stars at the time of writing this is beyond me. Book taxis ahead of time? No taxi gets assigned to your booking leaving you stranded. Manage to get a taxi somehow? Driver takes the scenic route leaving you out of pocket. Blueline used to be my go to for taxis at a decent rate but nowadays it’s my go to for terrible service. ### 1/5 — Blueline cancelled my booking *2024-11-21, version 741.8.0* I had made a taxi booking for my dentist appointment, I was waiting for the taxi to come but without telling me Blueline cancelled my booking causing me a lot of stress and I was late because of it. I had to rebook a taxi which another service instead. Blueline have also changed to AI voice for booking taxis which makes it harder for me. I much prefer being able to talk to a person. ### 1/5 — Doesn't work on iPhone SE (2022) *2024-04-25, version 741.1.0* The app doesn't work correctly on the smaller screen of the 3rd gen IPhone SE. The book in advance screen lets you set a future date & time but the only navigation option visible is to go back. ### 1/5 — Searching for driver *2023-12-29, version 740.5.1* Don’t bother using the app! It said searching for driver for 30+ mins by the time they’d found one I was home and in bed 👎🏼 ### 1/5 — The app is bad *2023-06-08, version 740.0.1* I booked on the app, but got multiple errors, when the booking did go through it wouldn’t let me use my saved credit card and made me choose cash. When I got in the car, I could use the card reader but was charged a standing / waiting charge even though I was stood on the pavement waiting for the taxi. The taxi tracker got lost for a good 10 minutes despite good 5G coverage. What’s happened to Blueline and this app? ## Most praised reviews (10 highest-rated) ### 5/5 — Kenneth *2025-08-26, version 741.19.0* Lovely driver I have a taxi every Saturday and always get home safe. Best taxi drivers in the north east! ### 5/5 — Mr simon jones *2022-09-29, version 738* Driver was top class thanks ### 5/5 — Driver very friendly . Good driver *2022-09-17, version 738* Very nice friendly driver ### 5/5 — Douglas *2022-08-24, version 738* Always a pleasant journey when Douglas is driving you. Lovely man ### 5/5 — Nice one *2022-07-17, version 738* It's a cab but electronically managed. I love the fact that I can use the ride to multiple places without the driver complaining. Cabs are available even when Uber and bolt cabs aren't..... ### 5/5 — Cramlington and Beyond *2022-07-02, version 738* Two taxis from Snowy Owl to a remote wedding barn. Both drivers were excellent five stars all the way ### 5/5 — Mr R Gray *2022-05-27, version 738* Karl the driver was great, prompt and courteous and had good to chat to. Would certainly recommend him and Blueline. ### 5/5 — Peace of mind *2022-05-08, version 738* Great cab co. On time. Nice driver ### 5/5 — Late night taxi *2022-04-17, version 738* Ordered a late night taxi to get home,turned up on time so I didn’t get wrong off the wife ### 5/5 — Superb *2022-04-02, version 738* Best driver ever --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*