# Blueprint Portal — user reviews > 138 indexed App Store user reviews of Blueprint Portal by Arkansas Blue Cross and Blue Shield, rated 4.70/5 from 2,806 ratings. - Source: https://appshunter.io/ios/app/blueprint-portal/id1074008492/reviews - App overview in markdown: https://appshunter.io/ios/app/blueprint-portal/id1074008492.md - Rating breakdown: 5★ 2,481 · 4★ 120 · 3★ 44 · 2★ 29 · 1★ 132 ## What do users think of Blueprint Portal? Overall sentiment: negative **Pros** - 👍 Easy to find in-network doctors and providers - 📋 Convenient access to claims and EOB information - 🆔 Digital insurance card readily available - 📱 Mobile app more convenient than website - 💰 Cost estimation and procedure pricing tools - 🎯 User-friendly interface when working properly - ⚡ Fast performance on updated versions - 🔍 Real-time claim tracking capability **Cons** - 🐛 Frequent app crashes and freezing - ⏳ Extremely slow loading times - 🔐 Constant unexpected logouts - ❌ Login failures and authentication issues - 🔄 Endless loading screens - ⚠️ Persistent error messages - 🚫 Password creation validation conflicts - 📵 App becomes unresponsive mid-use - 🔌 Biometric login unreliable - 💔 Poor customer support responsiveness **Commonly reported bugs** - Login screen hangs indefinitely - App stuck in update loop requiring reinstall - Password requirements checklist conflicts with actual validation - Biometric login resets arbitrarily - WiFi connectivity causes blank white screen - Doctor search feature spins endlessly - Claims and invoices show 'page not found' error - Unread messages not clickable - Account lockout after three failed password attempts - App requires update but no update available - Face ID works intermittently or not at all - Session expires too frequently - Special characters rejected despite requirements - Splash screen loading never completes **Most requested features** - Apple Wallet integration for insurance card - Plastic card mailing option - Doctor search by specialty type - Location-based provider search within radius - Better password field validation - Touch ID/Face ID support - Auto-save username for login - Email EOB delivery option - Dark mode option - Better customization options ## Newest reviews (17 of 138) ### 3/5 — Can be better *2026-08-22, version 5.39.0* Not very user friendly. I want to be able to just search for providers and I can’t figure out how to do that on this app ### 2/5 — Difficult to use *2026-08-18, version 5.39.0* This app is hard to use. The layout is weird, the buttons and links always fail. I often have to try multiple times. ### 2/5 — Bugs *2026-06-11, version 5.35.1* I get a notice and link to view EOB now. When it gets to the website, it says EOB coming soon. ### 3/5 — Prescription *2026-06-09, version 5.35.0* It needs to be way more accessible to view prescriptions that are in the tier categories. ### 4/5 — Bring the card to the wallet *2026-03-16, version 5.30.0* Bring the card to the wallet app to fit where all my other cards live. ### 2/5 — The app can’t be trusted *2026-03-12, version 5.29.0* Approved and fully paid claims are marked as “denied” by the UI. Creates too much confusion. Can’t be trusted. ### 1/5 — Frustrating process *2026-02-14, version 5.28.0* They need to contact Aetna and get advice on how an app should work, I wish I could switch back bcbs skai is trash ### 4/5 — Missing apple wallet integration *2026-02-07, version 5.27.0* Good app, but it doesn't have the feature to add the insurance card directly to apple wallet ### 1/5 — Worst Insurance App *2026-01-20, version 5.26.0* Constant error out and signs you out, start over each time you attempt to go to a different section of the app or site. Actual coverage policy not listed. ### 2/5 — Can’t save to Wallet? *2026-01-10, version 5.25.0* I don’t have the option to save the insurance card to Apple wallet or to have a plastic card sent. When o try to print it, it prints a whole 8.5x11 sheet. Can this be fixed?? ### 1/5 — Disappointed and no help *2026-01-07, version 5.25.0* We are only 7 days into the year of 2026 and they cancelled my insurance due to no payment when my payment is due 1/8/2026??? Like how is that possible multiple calls wait 24-72 or 1 week to reinstate THEIR mistake and still nothing I have multiple doctors appointments will I get my money back? Don’t know but it is very frustrating there is no help and someone that can really give me a solid answer what’s the training in that job? ### 1/5 — Stuck at several screens *2026-01-05, version 5.25.0* This app gets stuck at various points . There are features that don’t work, like calling the doctor, and if you click to check on one doctor and go back you have to re initiate the search again. Almost like deliberately making it difficult to find care. ### 2/5 — Needs a Serious Update *2025-12-22, version 5.25.0* The app has potential but it literally logs you out with every click! You select your interest then you have to start all over again! ### 1/5 — Bad user experience *2025-12-06, version 5.24.0* Biometric login arbitrarily resets itself. No other app I have ever used does this. Additionally, the app is slow, buggy, and crashes intermittently. Extremely frustrating experience from a company that is already a giant scam. ### 1/5 — Don’t work *2025-11-24, version 5.23.0* This app simply don’t work ### 1/5 — Frustrated *2025-11-06, version 5.22.0* It doesn’t give enough ### 1/5 — Apple wallet support *2025-11-02, version 5.22.0* Please add the ability to add my ID card to Apple wallet. Get out of the Stone Age. ## Most critical reviews (10 lowest-rated) ### 1/5 — Slow *2026-08-26, version 5.39.0* Slow, may or may not load. Consistently, not a reliable or user friendly app ### 1/5 — Login terrible *2026-08-21, version 5.39.0* I almost never can log in the app with correct userid and pw. The app just doesn't work. . ### 1/5 — Broken Face ID *2026-07-03, version 5.37.0* Just sits on a spinning circle after logging in. Can’t even view my benefits. ### 1/5 — Not working! Why?? *2026-06-21, version 5.36.0* I’m trying to access but it will not open/sign in, it begins to sign in but either spins continuously or starts over to sign in again. WTH??! ### 1/5 — Update *2026-06-19, version 5.35.1* Trying to get into the app. It’s telling me an update is required but there’s no update in the App Store to be able to update. Can’t access app at all without this supposed “update” that I don’t have. Currently locked out so who knows if I’ll be able to get back in until the NEXT update ### 1/5 — Bad App *2026-05-20, version 5.33.0* I always have issues logging in, I have to reset my password every time I want to use it… it does not work ### 1/5 — Lack of transparency *2026-05-13, version 5.33.0* The spending detail has no detail. Waste of a click. ### 1/5 — Godawful app *2026-05-05, version 5.32.0* Worst medical insurance app I’ve ever seen ### 1/5 — Spinning… Completed claims often with EOB “coming soon” *2026-03-25, version 5.30.0* This app has been spinning for days. There’s a maintenance banner in the app when it does work. Claim status is misleading. How can a claim be complete without an EOB? ### 1/5 — Difficult to use *2026-03-09, version 5.29.0* Difficult to use and log into to. Had to delete the app and reload because screen was frozen. Then it wanted me to sign terms of service and it would not let me sign. Had to close and restart several times. ## Most praised reviews (10 highest-rated) ### 5/5 — Great insurance *2026-08-22, version 5.39.0* I have been blessed finding Blue Cross and Blue Shield you might pay a little extra each month but it pays for itself when you go to the doctor or hospital! I highly recommend you getting BCBS . Joe ### 5/5 — Love it *2026-06-04, version 5.34.0* Blue print is very engaging and satisfying 🤗 ### 5/5 — Apple wallet support *2026-05-22, version 5.34.0* Thank you for adding Apple wallet support! OBE | Please add the ability to add my ID card to Apple wallet. Get out of the Stone Age. ### 5/5 — Love this app *2025-06-27, version 5.22.0* It’s so easy to see claim information, find an estimate cost, find a in network doctors and I’m able to see my deductible and out of pocket information ### 5/5 — Great app! *2024-07-23, version 5.4.0* Super convenient for finding care and keeping up with my claims. ### 5/5 — Much improved app - Love Blueprint Portal *2024-07-23, version 5.4.0* This app has made it so easy to see my claims and finding providers in my network. ### 5/5 — Poor application use *2023-07-03, version 4.0.0* Tried to “update” to current app. Takes me to Apple Store. Shows I am updated. Click on open just to go back to the beginning. I can sit there all day trying to access on the app. But I doubt I will be let in. Apple iPhone 13 Pro, version 16.5.1 ### 5/5 — Great app *2022-07-19, version 3.1.0* Simple and easy to use. ### 5/5 — Lots to love *2022-07-14, version 3.1.0* From finding a doctor, to viewing my claims in real time, to a digital version of my ID card, there’s lots to love with this update. ### 5/5 — It is so easy and convenient to use. *2022-07-14, version 3.1.0* This app is so convenient and easy to use. I recently used it to look for a doctor in my network and to check a claim, and it was very easy to navigate. **Developer response:** Thank you very much for your feedback! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*