# BlueSG — user reviews

> 4 indexed App Store user reviews of BlueSG by BlueSG Pte Ltd, rated 4.33/5 from 27 ratings.

- Source: https://appshunter.io/ios/app/bluesg/id1313351301/reviews
- App overview in markdown: https://appshunter.io/ios/app/bluesg/id1313351301.md
- Rating breakdown: 5★ 20 · 4★ 3 · 3★ 0 · 2★ 1 · 1★ 3

## Most critical reviews (4 lowest-rated)

### 1/5 — Unreliable

*2020-12-28*

We’ve found the entire Blue SG service unreliable. We had three rentals on three separate occasions and had to call customer service every time (and in only one case did they actually pick up/fix the issue). Cancelled before our first month was even up. We were hoping this would be part of the solution to our transportation needs but when you factor in the the time and trouble it takes the same amount of time as MRT and is more expensive than just taking a Gojek/Grab. 

Oh also the customer service is very poor. We complained twice and were not offered refunds for errant charges — just sent some standard template reply that clearly showed they didn’t even read our message. And there’s no way to dispute these within the app itself. Must call and sit on hold for long time.

### 2/5 — Use at your own risk

*2024-10-19*

The good: they made a lot of improvements to the app

The bad: most of the cars are dirty and in bad shape

The ugly: just hope nothing goes wrong with you're rental. Because if something does, their service is terrible and you're on your own.

### 3/5 — Good service, unreliable app

*2022-10-27*

BlueSG generally is very good, sadly the app is unreliable and often has to be deleted and reinstalled after updates to continue working.

Infinite retry alerts and “Cannot reserve” failures are the only thing letting it down. But when that’s the whole point of your app, that’s quite important.

### 4/5 — Should use Apple Wallet Car keys integration

*2023-04-26*

We have to carry a card with us to open the BlueSG cars, you should integrate with Apple Wallet for the car keys

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*