# bluestarbuses — user reviews > 50 indexed App Store user reviews of bluestarbuses by The Go-Ahead Group plc, rated 4.80/5 from 17 ratings. - Source: https://appshunter.io/ios/app/bluestarbuses/id1557708948/reviews - App overview in markdown: https://appshunter.io/ios/app/bluestarbuses/id1557708948.md - Rating breakdown: 5★ 16 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (10 of 50) ### 3/5 — Ok *2026-01-27* Waiting for the 13 bus says every half hour on the app every 20 mins at the stop and wrong times on the app and stops. ### 2/5 — Missing features *2024-12-21, version 79* Should have somewhere on the app to submit evidence of drivers embarking early. No accountability. ### 2/5 — Pointless *2024-10-19* What is the point in having an app to see when and where the latest bus you need that, not only, doesn’t arrive on time and at worst doesn’t even turn up! ### 5/5 — Mrs Alina *2024-10-02, version 74* On time. Excellent ### 5/5 — App is good *2024-07-03* A good App for the bus service. Counts down the minutes to the bus’ arrival; I did have one bus that completely disappeared, it kept switching to ‘1 minute’ and ‘Due,’ then after 15 minutes the information changed to the next bus time, without any earlier indication that this bus was cancelled. Otherwise I find it easy to plan my journey. ### 5/5 — Better service *2024-03-26* The No 1 service has improved ### 2/5 — 4.8 star my *ss *2024-01-15* How on earth this app is rated at 4.8 stars, I don’t know. You can’t even leave any feedback as the screen goes blank. As for the service of the buses they are getting worse. Delays of half an hour and cancellations are common. Leaving people stranded in freezing temperatures is not good enough. ### 4/5 — Not user-friendly *2023-09-10* All I want to see and print off is a regular No 1 bus timetable over a 7-day period but I don’t seem able to do this. I have to input the day I’m querying and that’s all I can do. Really faffy website to navigate and I’ve come off it with little satisfaction. ### 1/5 — not for me *2023-08-14, version 47* all i want to do is find out how much a single journey will cost which unless you’re a child, a pensioner or a student, you can only get a price for monthly or annual passes. its just poorly designed. is this limited to the app? no, same problem with their website ### 5/5 — Mr Holmes *2023-07-21* Been waiting for 40 minutes for number 1 still no bus! Poor service ## Most critical reviews (10 lowest-rated) ### 1/5 — terrible *2026-03-23, version 111* they’re complete liars buses just disappear apparently ### 1/5 — Overcharged and EXTREMELY rude. *2025-04-28* This morning me and my husband were on our number 7 this morning to arrive at work and school with my teenage daughter, She asked for a child return and he kept giving her the wrong thing, eventually giving her a day rider which over charged her £7.50 on her phone. After she got off the man started calling her racist and inappropriate words, but she was oblivious as she had already gotten off. This app is USELESS and ALMOST ALWAYS inaccurate xxxxx 😘 get better soon x Lots of love Betty and bob x ### 1/5 — Disgraceful service *2024-11-03* I don’t know where the five star ratings are coming from? Probably all fake because the service and timetables are not up to standard. Missing out one or two buses is not acceptable and completely unreliable. ### 1/5 — Joe Soap *2024-02-29, version 60* The journey planner, which should be it’s best feature, doesn’t work! When you enter the details and press enter it just comes back with “We are unable to complete the search RETRY” So not much use really! ### 1/5 — App barely works *2024-02-26* The live times are completely useless when the bus just won’t show up and disappear from the live map. The app also decides to log me off every now and then, and of course you will only realise when you’re about to board the bus and you can’t use your ticket. The app doesn’t allow you to create an account using google or Apple, so you will have to enter your email and password manually. It is impossible to plan journeys for days other than today. The bus service is already poor and the app goes along with it. ### 1/5 — Be careful *2024-02-10, version 58* Please be careful of bluestar buses, i bought an annual ticket & the next day their app took an extra £610.00. They refuse to accept this and after a while refunded the ticket and charged me an admin fee. Awful customer service. ### 1/5 — Number 2 *2023-10-31, version 52* Bus drivers drive off too quick even if you have your hand out. Not very nice when you got to be somewhere. ### 1/5 — Frustratingly Complicated Mobile Ticket System *2023-10-14* This review is only for the mobile ticket aspect of the app. I don’t use any of the other features. I only downloaded it because it has become the only way to buy bus passes in bulk to make them more affordable. Before this, I was using The Key, a plastic card (like a credit card) that could be preloaded with trips and then used to board the bus just by tapping, like a credit card. The Key has now been discontinued, and the app is now the only way to get a multi-trip bundle of tickets (as far as I’ve been able to find). I really dislike having to use the app for mobile tickets instead of The Key. I would really appreciate it if Bluestar could bring back The Key, because this system is so dysfunctional. There are three main problems I have with the ticket system on the app: 1) needing phone battery and a mobile connection to activate my ticket. Neither of these are things I should need in order to use tickets I have already paid for. The bus stop I usually use often has poor cell service, and i don’t want to slow down the bus or other passengers trying to get the app to load the tickets I have already paid for. The simplicity and the independence of The Key was much better than this. 2) the short window to use a ticket once activated. Because buses are often late, this limit means I can’t activate the ticket until I am on the bus, or else risk losing the ticket if the bus is delayed or if it doesn’t stop for me. This slows everyone down as I can’t prepare ahead of time to board the bus. 3) the ticket scanning system. On iPhones, there is no way to prevent Wallet from opening when the phone senses a card reader nearby (which is itself stupid, Apple, let me turn this setting off please). Because the system that scans my mobile ticket is so close to the card reader, my phone automatically opens wallet, blocking the QR code, so it can’t be read by the sensor and I have to fight with my phone to stay on the bluestar app long enough for my ticket to be scanned. I’ve had to deactivate Touch ID for wallet in order to make sure I won’t be charged on my card when I’m trying to exit out of wallet and return to my ticket. If it charges my card on accident, I’m paying for the trip twice since the ticket still is used up and disappears after 15 minutes. This whole system is terrible. It’s unnecessarily complicated and irritating to use. It adds so many points of failure, for no reason at all, and slows down the boarding process which is annoying both to other passengers and the drivers. Please please please please bring back The Key. Preloading trips onto a simple card is infinitely better than this ridiculous mess. ### 1/5 — Never coming on time *2023-09-27, version 49* Poor management ### 1/5 — Save yourself *2023-09-27* Simply the worst bus company is the country. App rarely actually works, when it does it’s wrong. The busses are either late, cancelled or don’t show up, when they do turn up, 75% of the time they are dangerous overfilled with people and you can’t get on. And when you send a complaint email, you either don’t get a reply or when you do, it’s a fob off reply not actually covering anything you’ve spoken about. New student of 23/24….save yourself the hassle and money… just walk… hell, a Voi Scooter is cheaper, faster and better ## Most praised reviews (10 highest-rated) ### 5/5 — Brilliant app! *2026-08-07* Very easy to use and the feature of live buses is so useful. ### 5/5 — Mr Bussy Boots *2026-04-04, version 112* Excellent service app is so handy. ### 5/5 — It just works *2026-01-08* Very helpful when planning journeys and return trips. Easy to understand and a focus on the routes used, the maps are great. ### 5/5 — Best bus app *2025-11-14, version 103.1* I have several bus apps on my home and this is by far the best ### 5/5 — Amazing *2025-11-08, version 103.1* Amazing ### 5/5 — Sigma rizz *2025-10-08, version 102* Skibidi Fanum tax ohio tung tung tung sahur ### 5/5 — 👍 *2025-04-30* Better and faster than the website ### 5/5 — Bus *2025-03-26, version 86.1* Bus ### 5/5 — Mr Abu *2025-01-25, version 82* Accurate time keeping. Great job to you all. ### 5/5 — Great app *2024-11-09* This is a very useful app. I recommend it to a lot of people I know who travel by bus. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*